Plan de Reclutamiento y Selección de Personal Terminado

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    PLAN DE RECLUTAMIENTO Y SELECCIN PARA LA JEFATURA DECOBRANZAS DE LA CMAC SULLANA.

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    NDICE

    PRESENTACIN ______________________________________________ 03

    PROBLEMTICA ______________________________________________ 04JUSTIFICACIN _______________________________________________ 05

    DESCRIPCIN DE PUESTOS ____________________________________ 06

    CARACTERSTICAS DE LOS CANDIDATOS ________________________ 0

    MODO DE RECLUTAMIENTO ____________________________________ !0

    T"CNICAS DE RECLUTAMIENTO ________________________________ !0

    SELECCIN __________________________________________________ !#

    RESULTADOS ESPERADOS ____________________________________ !5

    CONCUSIN _________________________________________________ !6

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    PRESENTACIN

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    PROBLEMTICA

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    DESCRIPCIN DE PUESTOS

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    A. JEFE TERRITORIAL DE COBRANZAS

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    MODOS DE RECLUTAMIENTO

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    SELEECCIN

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    CONCLUSIN

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