Seres 2015 caso de sucess e foco no cliente

19
oáëâ oáëâ oáëâ oáëâ dê~ÇáåÖ dê~ÇáåÖ dê~ÇáåÖ dê~ÇáåÖ j~êáåÉ É Å~ëç ÇÉ ëìÅÉëëç ÇÉ j~êáåÉ É Å~ëç ÇÉ ëìÅÉëëç ÇÉ j~êáåÉ É Å~ëç ÇÉ ëìÅÉëëç ÇÉ j~êáåÉ É Å~ëç ÇÉ ëìÅÉëëç ÇÉ íÉäÉãÉíêá~ íÉäÉãÉíêá~ íÉäÉãÉíêá~ íÉäÉãÉíêá~ pÉêÉëI PM ÇÉ g~åÉáêçI p©ç m~ìäçI pm iìáë sáíáêáííá oáëâ båÖáåÉÉê i^q^j j~êáåÉ L j~êáåÉ L j~êáåÉ L j~êáåÉ L qê~åëéçêíÉë qê~åëéçêíÉë qê~åëéçêíÉë qê~åëéçêíÉë _ê~ëáä _ê~ëáä _ê~ëáä _ê~ëáä

Transcript of Seres 2015 caso de sucess e foco no cliente

oáëâ=oáëâ=oáëâ=oáëâ=dê~ÇáåÖdê~ÇáåÖdê~ÇáåÖdê~ÇáåÖ j~êáåÉ=É=Å~ëç=ÇÉ=ëìÅÉëëç=ÇÉ=j~êáåÉ=É=Å~ëç=ÇÉ=ëìÅÉëëç=ÇÉ=j~êáåÉ=É=Å~ëç=ÇÉ=ëìÅÉëëç=ÇÉ=j~êáåÉ=É=Å~ëç=ÇÉ=ëìÅÉëëç=ÇÉ=íÉäÉãÉíêá~íÉäÉãÉíêá~íÉäÉãÉíêá~íÉäÉãÉíêá~

pÉêÉëI=PM=ÇÉ=g~åÉáêçI=p©ç=m~ìäçI=pm

iìáë=sáíáêáííá

oáëâ=båÖáåÉÉê=i^q^j

j~êáåÉ=L=j~êáåÉ=L=j~êáåÉ=L=j~êáåÉ=L=qê~åëéçêíÉëqê~åëéçêíÉëqê~åëéçêíÉëqê~åëéçêíÉë _ê~ëáä_ê~ëáä_ê~ëáä_ê~ëáä

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

• ^àìÇ~ê=~çë=åçëëçë=ÅäáÉåíÉë=~=ÉåíÉåÇÉêÉã=É=ëÉ=éêçíÉÖÉêÉã=ãÉäÜçê=Ççë=ëÉìë=êáëÅçë

jáëë©ç=Ç~=wìêáÅÜ=pÉÖìêçëjáëë©ç=Ç~=wìêáÅÜ=pÉÖìêçëjáëë©ç=Ç~=wìêáÅÜ=pÉÖìêçëjáëë©ç=Ç~=wìêáÅÜ=pÉÖìêçë

O

UMM=båÖÉåÜÉáêçë=ÇÉ=oáëÅçëUMM=båÖÉåÜÉáêçë=ÇÉ=oáëÅçë

SRIMMM=sáëáí~ë=ÇÉ=^î~äá~´©ç=ÇÉ=oáëÅçëSRIMMM=sáëáí~ë=ÇÉ=^î~äá~´©ç=ÇÉ=oáëÅçë

NNMIMMM=pÉêîá´çë=ÇÉ=^î~äá~´©ç=ÇÉ=oáëÅçëNNMIMMM=pÉêîá´çë=ÇÉ=^î~äá~´©ç=ÇÉ=oáëÅçë

UMM=mêçÖê~ã~ë=fåíÉêå~Åáçå~áëUMM=mêçÖê~ã~ë=fåíÉêå~Åáçå~áë

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

• båíÉåÇÉ=çë=êáëÅçë=Ççë=ÅäáÉåíÉë=É=ÑçêåÉÅÉê=áåÑçêã~´πÉë=ÇÉí~äÜ~Ç~ë=~çë=åçëëçë=ëìÄëÅêáíçêÉë=é~ê~=ìã~=Åçí~´©ç=~ÇÉèì~Ç~

• fÇÉåíáÑáÅ~I=~î~äá~=É=éêçéπÉ=~´πÉë=é~ê~=êÉÇìòáê=çë=êáëÅçë=Çç=åÉÖµÅáç=É=ãÉäÜçê~ê=~=èì~äáÇ~ÇÉ=Çç=êáëÅç=Ç~=bãéêÉë~

• mêçÅìê~=ëÉ=áåíÉÖê~ê=íçí~äãÉåíÉ=Åçã=~=Éëíêìíìê~=ÇÉ=ÖÉêÉåÅá~ãÉåíç=ÇÉ=êáëÅçë=Çç=ÅäáÉåíÉ

• mêçîáÇÉåÅá~=ëçäì´πÉë=ÇÉ=ÖÉëí©ç=ÇÉ=êáëÅçë=ÑÉáí~ë=ëçÄ=ãÉÇáÇ~=é~ê~=Å~Ç~=ÅäáÉåíÉ

båÖÉåÜ~êá~=ÇÉ=oáëÅçëbåÖÉåÜ~êá~=ÇÉ=oáëÅçëbåÖÉåÜ~êá~=ÇÉ=oáëÅçëbåÖÉåÜ~êá~=ÇÉ=oáëÅçë

P

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

j~êáåÉW=`çåëìäíçêá~=ÇÉ=j~êáåÉW=`çåëìäíçêá~=ÇÉ=j~êáåÉW=`çåëìäíçêá~=ÇÉ=j~êáåÉW=`çåëìäíçêá~=ÇÉ=ÖÉëí©ç=ÇÉ=êáëÅçëÖÉëí©ç=ÇÉ=êáëÅçëÖÉëí©ç=ÇÉ=êáëÅçëÖÉëí©ç=ÇÉ=êáëÅçë

`çåëìäíçêá~

√ sáëáí~=~çë=ÅäáÉåíÉë

√ aqo=Ó ^å•äáëÉ=ÇÉ=ÉëÅêáíµêáç

dê~ÇáåÖ

√ ^å•äáëÉ=áå=äçÅç=Ççë=c~íçêÉë=ÇÉ=êáëÅçë

√ oÉÅçãÉåÇ~´πÉë

páåáëíêçë

√ ^å•äáëÉ=Ç~ë=Å~ìë~ë=L=çÅçêêÆåÅá~ë

√ oÉÅçãÉåÇ~´πÉë=ÇÉ=jÉäÜçêá~

qêÉáå~ãÉåíçë

√ mêÉëÉåÅá~ä√ `o^√ b=íççäë=J soj

jçåáíçê~ãÉåíç

√ qçÇçë=ëÉêîá´çë=~éêÉëÉåí~Ççë

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

R

nì~åÇç=nì~åÇç=nì~åÇç=nì~åÇç=ëìÄëÅêáíçê=ëìÄëÅêáíçê=ëìÄëÅêáíçê=ëìÄëÅêáíçê=ÉåîçäîÉ=ÉåîçäîÉ=ÉåîçäîÉ=ÉåîçäîÉ=åçëë~=Åçåëìäíçêá~åçëë~=Åçåëìäíçêá~åçëë~=Åçåëìäíçêá~åçëë~=Åçåëìäíçêá~

`çí~´©çfåáÅáç=Çç=

êáëÅçpáåáëíêç oÉåçî~´©ç

√ ^=wìêáÅÜ=~ìñáäá~=ÅäáÉåíÉë=Éëíê~í¨ÖáÅçë=å~=~å•äáëÉ=ÇÉ=ëÉìë=êáëÅçëW

Ó fÇÉåíáÑáÅ~åÇç

Ó sÉêáÑáÅ~åÇç

Ó oÉÅçãÉåÇ~åÇç=ãÉäÜçêá~ë=Çç=êáëÅç

√ `çã=ç=íê~Ä~äÜç=ÇÉ=ÖÉëí©ç=ÇÉ=êáëÅçë=çë=ëìÄëÅêáíçêÉë=íÉã=áåÑçêã~´©ç=éêáîáäÉÖá~Ç~

sáÖÆåÅá~=Ç~=~éµäáÅÉ

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

S

mêçÅÉëëç=ÇÉ=mêçÅÉëëç=ÇÉ=mêçÅÉëëç=ÇÉ=mêçÅÉëëç=ÇÉ=dê~ÇáåÖdê~ÇáåÖdê~ÇáåÖdê~ÇáåÖ j~êáåÉj~êáåÉj~êáåÉj~êáåÉ

Principais Temas Analisados Possíveis Recomendações

Mecânica preventiva

Locais de pátio

Segurança Geral

Cuidados no planejamento e viagem

Locais de maior sinistralidade

Mudanças climáticas

Possíveis greves ou protestos

Planejamento

Controle de Jornadas, sono e descanso

Seleção de mão de obra

Saúde e segurança pessoal

Treinamento

Política de contratação de motoristas

Política de gerenciamento de riscos

Análise de incidêntes e acidentes

Equipamentos e Infra estrutura

Rota / Região de Atuação

Motoristas e gestores de frota

Procedimentos

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

NK pÉåëáÄáäáÇ~ÇÉ=Éã=êÉä~´©ç=~çë=Ç~åçë=Ñ∞ëáÅçë=L=Å~ê~ÅíÉê∞ëíáÅ~=Ççë=éêçÇìíçë

OK pÉåëáÄáäáÇ~ÇÉ=Éã=êÉä~´©ç=~ç=êçìÄç

PK l=êáëÅçJé~∞ë=EéÉêáÖçë=å~íìê~áëF

QK l=êáëÅçJé~∞ë=EÅêáãáå~äáÇ~ÇÉ=É=ëÉÖìê~å´~F

RK ^=ÅçãéäÉñáÇ~ÇÉ=Çç=íê~åëéçêíÉ

SK dÉëí©ç=ÇÉ=`çãéêçãáëëç=Ç~=dÉêÉåÅá~

TK oÉîáë©ç=`çåÑçêãáÇ~ÇÉ=L=`çãéäá~åÅÉ

UK páëíÉã~=ÇÉ=dÉëí©ç=ÇÉ=nì~äáÇ~ÇÉ

VK dÉëí©ç=ÇÉ=`çåíê~íçë=

NMK^å•äáëÉ=ÇÉ=mÉêáÖçë

NNK^å•äáëÉ=ÇÉ=fåÅáÇÉåíÉë=L=^ÅáÇÉåíÉë

NOKaçÅìãÉåí~´©ç

NŸ=m~êíÉ

j~êáåÉ=j~êáåÉ=j~êáåÉ=j~êáåÉ=dê~ÇáåÖdê~ÇáåÖdê~ÇáåÖdê~ÇáåÖ

T

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

NK mä~åÉà~ãÉåíç=ÇÉ=êçí~ë=

OK léÉê~´πÉë=ÇÉ=ÅçåíêçäÉ=ÇÉ=ÉãÄ~ä~ÖÉåë=

PK `çåíêçäÉ=Ç~ë=çéÉê~´πÉë=ÇÉ=íê~åëéçêíÉ=

QK `çåíêçäÉ=É=ã~åìíÉå´©ç=ÇÉ=íê~åëéçêíÉ

RK `çåíêçäÉ=ÇÉ=Å~êÖ~=L=ÇÉëÅ~êÖ~=çéÉê~´πÉë

SK ^=ê~ëíêÉ~ÄáäáÇ~ÇÉ=Çç=éêçÇìíç

TK `çåíêçäÉ=ÇÉ=íÉêÅÉáêáò~Ççë

UK `çåíêçäÉ=ÇÉ=ÄÉåë=åç=~êã~ò¨ã

VK léÉê~´©ç=É=`çåíêçäÉ=ÇÉ=^êã~ò¨ã=É=~êã~òÉå~ÖÉã

NMKl=ëáíÉ=ÇÉ=ÖÉëí©ç=ÇÉ=ëÉÖìê~å´~

NNK^=éçä∞íáÅ~=ÇÉ=éêçíÉ´©ç=Åçåíê~=áåÅÆåÇáçë

OŸ=m~êíÉ

j~êáåÉ=j~êáåÉ=j~êáåÉ=j~êáåÉ=dê~ÇáåÖdê~ÇáåÖdê~ÇáåÖdê~ÇáåÖ

U

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Çof^=Ó oáëâ=fãéêçîÉãÉåí=^ÇîáÅÉë=EêÉÅëF

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Çof^=Ó `ä~ëëáÑáÅ~´©ç=Ç~ë=oÉÅë

NKNKNKNK `ê∞íáÅ~ëW=`ê∞íáÅ~ëW=`ê∞íáÅ~ëW=`ê∞íáÅ~ëW=êÉëìäí~ã=å~=áÇÉåíáÑáÅ~´©ç=ÇÉ=ìã~=ë¨êá~=ÇÉ=ÇÉÑáÅáÆåÅá~ë=å~=çéÉê~´©ç=Çç=ÅäáÉåíÉK=pÉ=å©ç=ÅçêêáÖáÇ~=ê~éáÇ~ãÉåíÉI=çë=~î~äá~ÇçêÉë=~ÅêÉÇáí~ã=èìÉ=ìã=Ç~åçI=ìã=~ÅáÇÉåíÉ=çì=ìã~=éÉêÇ~=áãáåÉåíÉ=éçÇÉ=çÅçêêÉêK

OKOKOKOK fãéçêí~åíÉW=fãéçêí~åíÉW=fãéçêí~åíÉW=fãéçêí~åíÉW=éêçÄ~ÄáäáÇ~ÇÉ=ÇÉ=éÉêÇ~=å©ç=¨=ÅçåëáÇÉê~Ç~=Åçãç=áãáåÉåíÉK=mçê¨ã=ÇÉîÉ=ëÉê=áãéäÉãÉåí~Çç=ê~éáÇ~ãÉåíÉK

PKPKPKPK `çåëìäíáî~W==`çåëìäíáî~W==`çåëìäíáî~W==`çåëìäíáî~W==ë©ç=êÉÅçãÉåÇ~´πÉë=ÇÉ=Äç~ë=éê•íáÅ~ë=ÇÉåíêç=Ç~=áåÇ∫ëíêá~=~î~äá~Ç~

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

NNj~êáåÉ=C=j~êáåÉ=oáëâ=båÖáåÉÉêáåÖ=J ^å=fåíêçÇìÅíáçå

aá~ã~åíÉ=ÇÉ=oáëÅçë ÇÉ=qê~åëéçêíÉë L=j~êáåÉ

Storage Company A

Production Company ARetail Company A

Oversea Shipping

inland

shipping

Marine

Burglary/Crime

Business Interruption

Supply Chain

Natural Hazard

Property

Marine Liability

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

NOj~êáåÉ=C=j~êáåÉ=oáëâ=båÖáåÉÉêáåÖ=J ^å=fåíêçÇìÅíáçå

`o^=Ó `~êÖç=oáëâ=^Å~ÇÉãó

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

• qÉäÉãÉíêá~=¨=ìã~=íÉÅåçäçÖá~=èìÉ=éÉêãáíÉ=~=ãÉÇá´©ç=É=ÅçãìåáÅ~´©ç=ÇÉ=áåÑçêã~´πÉë=ÇÉ=áåíÉêÉëëÉ=Çç=çéÉê~Ççê=çì=ÇÉëÉåîçäîÉÇçê=ÇÉ=ëáëíÉã~ëK=^=é~ä~îê~=¨=ÇÉ=çêáÖÉã=dêÉÖ~=çåÇÉ=íÉäÉ=Z=êÉãçíç=É=ãÉíêçå Z=ãÉÇáÇ~K páëíÉã~ë=èìÉ=åÉÅÉëëáí~ã=ÇÉ=áåëíêì´πÉë=É=Ç~Ççë=Éåîá~Ççë=~=ÉäÉë=é~ê~=èìÉ=ëÉà~ã=çéÉê~ÇçëI=êÉèìÉêÉã=ç=ÅçêêÉëéçåÇÉåíÉ=~=íÉäÉãÉíêá~I=çì=íÉäÉÅçã~åÇç

• ÜííéWLLéíKïáâáéÉÇá~KçêÖLïáâáLqÉäÉãÉíêá~

aÉÑáåá´©ç

qÉäÉãÉíêá~qÉäÉãÉíêá~qÉäÉãÉíêá~qÉäÉãÉíêá~

NP

^iboq^^iboq^^iboq^^iboq^

jçíçêáëí~ëÅçã=^äíç=oáëÅç

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

• bãéêÉë~=ÇÉ=ÇáëíêáÄìá´©ç=ÇÉ=ÅáãÉåíçë=ÅçåíÉåÇç=NPRM=Å~ãáåÜπÉë=åç=_ê~ëáä

• `ä~ëëáÑáÅ~´©ç=ÇÉ=ãçíçêáëí~ë=éçê=ÉåíêÉÖ~=L=~ëëÉêíáîáÇ~ÇÉ=L=à~åÉä~ë

• ^äíç=êáëÅç=ÇÉ=~ÅáÇÉåíÉëI=Ç~åçë=~=íÉêÅÉáêçë=éçê=ëÉê=Å~êÖ~=áåëí•îÉä=É=éÉë~Ç~

• O=ãçíçêÉë=éçê=ãÆë=Éã=ã¨Çá~=Éê~ã=éÉêÇáÇçë=Z=oA=QUM=â=L=~åç=ÇÉ=éÉêÇ~

• qêÉáå~ãÉåíç=éêçÖê~ã~Çç=Åçã=_ìêíá=Åçã=áåîÉëíáãÉåíç=ÇÉ=oA=OMM=â=L=~åç

• O=páåáëíêçë=Åçã=éÉêÇ~ë=ã~íÉêá~áë=É=ÇÉ=éÉëëç~ë=åç=~åçI=~ä¨ã=Ç~ë=éÉêÇ~ë=åçêã~áë=ÇÉ=ëÉìë=éêçÅÉëëçë=oA=N=jj

• _ìëÅ~=ÇÉ=ëçäì´πÉë=ÇÉ=ëÉÖìê~å´~=É=ÖÉëí©ç=ÇÉ=êáëÅçë

• sáëáí~=ÇÉ=wìêáÅÜ=oáëâ=båÖáåÉÉêáåÖ Éã=lìíLOMNP=Åçã=êÉä~íµêáç=ÅçåíÉåÇç=áåîÉëíáãÉåíç=Éã=íÉäÉãÉíêá~

`~ëç=ÇÉ=pìÅÉëëç=Ó páíì~´©ç=OMNP

`äáÉåíÉ=ÇáëíêáÄìá´©ç=ÅáãÉåíçë`äáÉåíÉ=ÇáëíêáÄìá´©ç=ÅáãÉåíçë`äáÉåíÉ=ÇáëíêáÄìá´©ç=ÅáãÉåíçë`äáÉåíÉ=ÇáëíêáÄìá´©ç=ÅáãÉåíçë

NQ

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

• fåëí~ä~´©ç=ÇÉ=pã~êíaêáîÉ Éã==QVR=ìåáÇ~ÇÉëI=Åçã=éêçàÉíç=é~ê~=NMMM

• `êá~´©ç=Çç=`jc=Ó `Éåíêç=ÇÉ=jçåáíçê~ãÉåíç=ÇÉ=cêçí~=èìÉ=~Åçãé~åÜ~=Éã=íÉãéç=êÉ~äI=~éêÉëÉåí~åÇç=~çë=ÖÉêÉåíÉë=ÇÉ=Ñáäá~áë=ãçíçêáëí~ë=Åçã=^äíç=oáëÅç=E~ÅÉäÉê~´©ç=áåÇÉîáÇ~I=îÉäçÅáÇ~ÇÉI=ÑêÉå~ÖÉã=ÄêìëÅ~I=íÉãéÉê~íìê~=Çç=ãçíçêI=ÉíÅKF

• bÅçåçãá~=ÇÉ=aáÉëÉä=~íì~ä=~éêçñK=ÇÉ=oA=NIO=jj=Åçã=~=íÉäÉãÉíêá~

• `ä~ëëáÑáÅ~´©ç=ÇÉ=jçíçêáëí~ë=EµíáãçI=ÄçãI=êÉÖìä~ê=É=Ñê~ÅçF

• gçêå~Ç~=ÇÉ=íê~Ä~äÜç=~Åçãé~åÜ~Ç~=åç=ÇÉí~äÜÉ=Ççë=Å~ãáåÜπÉë=ãçåáíçê~Ççë

• `çåíê~í~´©ç=ÇÉ=jçíçêáëí~=fåëíêìíçê=îáëáí~åÇç=Ñáäá~áë=Åçã=ã~áçê=å∫ãÉêç=ÇÉ=k`´ë

• mêÉãá~´©ç=ÇÉ=ãçíçêáëí~ë=µíáãçë=ÇÉëí~Å~åÇç=~=ëÉÖìê~å´~=åç=éêçÅÉëëç=båÖÉãáñ

• s~äçêáò~´©ç=Çç=ãçíçêáëí~=Åçãç=éêáåÅáé~ä=Éäç=ÇÉ=ëÉÖìê~å´~

• oÉÇì´©ç=Çç=êáëÅç=ÇÉ=~ÅáÇÉåíÉëI=ÅçäáëπÉëI=éÉêÇ~ë=ã~íÉêá~áë=É=Üìã~å~ë

`~ëç=ÇÉ=pìÅÉëëç=Ó páíì~´©ç=OMNQ

`äáÉåíÉ=ÇáëíêáÄìá´©ç=ÅáãÉåíçë`äáÉåíÉ=ÇáëíêáÄìá´©ç=ÅáãÉåíçë`äáÉåíÉ=ÇáëíêáÄìá´©ç=ÅáãÉåíçë`äáÉåíÉ=ÇáëíêáÄìá´©ç=ÅáãÉåíçë

NR

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

NS

p~ëçä=Ó `~ëç=ÇÉ=pìÅÉëëç

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

NT

oÉÅçãÉåÇ~´πÉë=L=`çåÅäìëπÉëoÉÅçãÉåÇ~´πÉë=L=`çåÅäìëπÉëoÉÅçãÉåÇ~´πÉë=L=`çåÅäìëπÉëoÉÅçãÉåÇ~´πÉë=L=`çåÅäìëπÉë

• qÉãçë=ÇÉ=ÉåíÉåÇÉê=åç=ÇÉí~äÜÉ=èì~ä=~=Å~êÖ~=íê~åëéçêí~Ç~

• oÉ~äáò~ê=îáëáí~ë=í¨ÅåáÅ~ë=ÇÉ=do

• `çãéêçî~ê=Äç~ë=éê•íáÅ~ë=åç=íê~åëéçêíÉ

• båíÉåÇÉê=~ë=ÉãÄ~ä~ÖÉåë=É=~ã~êê~´πÉë

• `ä~ëëáÑáÅ~êI=çêáÉåí~ê=É=íêÉáå~ê=ãçíçêáëí~ë

• oÉîÉêI=éä~åÉà~ê=É=~Åçãé~åÜ~ê=éêçÅÉëëçë

• ^Åçãé~åÜ~ê=áãéä~åí~´©ç=Ç~ë=êÉÅçãÉåÇ~´πÉë=Åê∞íáÅ~ë=É=áãéçêí~åíÉë

• `çåíêçä~ê=îÉäçÅáÇ~ÇÉ=É=Çáëíê~´©ç=Ççë=ãçíçêáëí~ë

• oÉ~äáò~ê=êÉÅçãÉåÇ~´πÉë=éçëë∞îÉáë

# O que?

0001/2014 Sistema de gestão logística (Software)

0002/2014Controle de Velocidade através de telemetria

ou rastreador

0003/2014 Lei 11442 de Controle de Jornadas

0004/2014 Rotas e pontos de parada

0005/2014Estrutura ao motorista em Lucas do Rio

Verde/MT

0006/2014Vídeo de Prevenção / Sustentabilidade /

Social

0007/2014 Visita das transportadoras de Rondonópolis

0008/2014Semana da prevenção em Lucas de Rio

Verde/MT

0009/2014Asfaltamento da via de acesso fábrica de

Lucas do Rio Verde/MT

0010/2014 Cameras em Lucas do Rio Verde/MT

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç`çåí~íç`çåí~íç`çåí~íç`çåí~íç ÓÓÓÓ wìêáÅÜwìêáÅÜwìêáÅÜwìêáÅÜ oáëâoáëâoáëâoáëâ båÖáåÉÉêáåÖbåÖáåÉÉêáåÖbåÖáåÉÉêáåÖbåÖáåÉÉêáåÖ JJJJ _ê~ëáä_ê~ëáä_ê~ëáä_ê~ëáä

Luis Vitiritti

RE Marine and Customer Manage - LATAM

[email protected]

Tel. +55 (11) 2313-8694

Cel.: + 55 (11) 99945-2376

NU

«=w

ìêá

ÅÜ=få

ëìê~

åÅÉ

=`ç

ãé

ó=ií

Ç

jìáíçjìáíçjìáíçjìáíç lÄêáÖ~ÇçlÄêáÖ~ÇçlÄêáÖ~ÇçlÄêáÖ~Çç

wìêáÅÜwìêáÅÜwìêáÅÜwìêáÅÜ oáëâoáëâoáëâoáëâ båÖáåÉÉêáåÖbåÖáåÉÉêáåÖbåÖáåÉÉêáåÖbåÖáåÉÉêáåÖïïïKêáëâïïïKêáëâïïïKêáëâïïïKêáëâJJJJÉåÖáåÉÉêáåÖKÅçã=ÉåÖáåÉÉêáåÖKÅçã=ÉåÖáåÉÉêáåÖKÅçã=ÉåÖáåÉÉêáåÖKÅçã=

NV