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CGGNB ISO 9001:2008 1

CGGNB ISO 9001:2008 2

Cho mngn vi kha hc

1. Xin hy tt in thoi hoc ch im ting (rung)

2. Xin hy t tht nhiu cuhi tham gia nhit tnhvo kha hc

3. Hy chia s kinh nghim cabn, chng ta c thhc rtnhiu t nhng kinh nghimca nhau.

Why ???

CGGNB ISO 9001:2008 3

Mc tiu kho hc

Trang b k nng cn thit tin hnh t chc

nh gi ni b

Hiu v vn dng ISO 9001:2008 trong nh gi

ni b

Tchc/lp khoch/tin hnhnh gi ni b

Lp bo conh gi ni b

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CGGNB ISO 9001:2008 4

Cc phn

I. Khi nim lin quan n cht lng

II. Khi qu t b ISO 9000

III. TCVN ISO 9001:2008

IV. Kh i qu t chung v nh gi cht lng (GCL)

V. C c nguyn tc ca mt cuc nh gi

VI. Hng dn tin hnh GCL ni b.

CGGNB ISO 9001:2008 5

Phn I. Cht lng - Cc khi

nim lin quan:

1. Khi nim cht lng

2. Xu hng pht trin qun l cht lng

CGGNB ISO 9001:2008 6

Cht l

ng l kh nng camt tp hp c c c tnh vn c

p ng c c yu cu .

ISO 9000:2000

1. Kh i nim cht lng

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CGGNB ISO 9001:2008 7

Cht lng = p ng yu cu .

Yu cu

Mong i

Nhu cu cng b

ngm hiu

bt buc

CGGNB ISO 9001:2008 8

Dch v

p ng yu cu

Giao hng Gi c

Cc yu t ca cht lng tng hp

CGGNB ISO 9001:2008 9

Ph hp vi cc yu cu ch nh

Ph hp vi yu cu ca khch hng

p ng v c gng p ng vt mcmong i ca khch hng

C kha cnh vt tri i th cnhtranh

Cht lng l tha mn nhucu khch hng

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CGGNB ISO 9001:2008 10

Cc hot ng c phi hp nhhng vkim sot mt t chc vcht lng

IS0 9000-2000

Qun l cht l

ng

CGGNB ISO 9001:2008 11

u vo u ra

Gia tnggi tr

Qu trnh

Qu trnh

CGGNB ISO 9001:2008 12

T tng qu trnh

Yu cu

c p

ng

Yu cu

xc

nh

QT 1

QT QT 3

Phn hi

u vo

u ra

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CGGNB ISO 9001:2008 13

Tp hp cc yu t c lin quanvtng tc nh hng vkim sot mt t chc v chtlng

Hthng qun lchtlng

(ISO 9000-2000)

CGGNB ISO 9001:2008 14

2. Xu hng pht trin ca

qun l cht lng ???

Chi tit

CGGNB ISO 9001:2008 15

Kimtra thnh phm Kim sot qu trnh

Kimtra c c ch tiuCLSP

Kimsotccyu ttc ngti

chtl

ngtrongsut qu trnh

Loi b th ng ccsn phm

saihng

Phng ngach ngv

to

n din

c c nguyc gy sai li

Kimtra dn u, khng tp

trung

Kimsottptrung vo nhng

imquytnhtichtlngsn

phm

Xu th chung ca th gii v kim so t cht lng

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CGGNB ISO 9001:2008 19

Vi nt lch sb tiu chun ISO 9000

1987, phin bn u tin c thit lp, da

vo BS 5750.

1994, sot xt ln 1 b tiu chun ISO 9000



CGGNB ISO 9001:2008 20

B tiu chun ISO 9000 nm 2000 ???

ISO 9001:2008

Yu cu

ISO 9000:2000

C s & t vng

ISO 9004:2000

Hng dn

ISO 19011:2002

nh gi

H thng qun l cht lng

CGGNB ISO 9001:2008 21

ISO 9000:2000 m t c s v qui nh ccthut ng cho h thng qun l cht lng.

ISO 9001:2008 qui nh cc yu cu i vi mth thng qun l cht lng.

ISO 9004:2000 hng dn xem xt hiu lc vhiu qu ca h thng qun l cht lng.

ISO 19011:2001 cung cp hng dn v nhgi h thng qun l cht lng v mi trng.

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CGGNB ISO 9001:2008 22

Cc nguyn tc ca qun l cht

lng

Nguyn tc 1: Hng vo khch hng

Nguyn tc 2: S lnh oNguyn tc 3: S tham gia ca mi ngiNguyn tc 4: Phng php qu trnhNguyn tc 5: Tnh h thngNguyn tc 6: Ci tin lin tcNguyn tc 7: Quyt nh da trn s kinNguyn tc 8: Pht trin quan h vi ngi cung cp

Ex

CGGNB ISO 9001:2008 23

Chu trnh P-D-C-A

Act

Do

heck

Plan

Chnh sch, mc tiungun lc, xc nhcc qu trnh, qui nh,Phng n hnh

ng, ci tin

p dngo lng, theo di

CGGNB ISO 9001:2008 24

ISO 9001:2008

Hoch nh iu

ta l

m

L

m iu ta

hoch nh

Kim tra theo

di iu ta lm

Lun lun l

m

tt hn

ISO 9001:1994

Ni/vit iu ta

lm

Lm iu ta

ni/vit

Chu trnh P-D-C-A

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CGGNB ISO 9001:2008 25

Phn III. ISO 9001:2008

1. p dng ISO 9001 trong ccn v

2. H thng ti l iu

CGGNB ISO 9001:2008 26

H thng qun l cht lng - Cc yu cuQuali ty Management System - Requirements

TCVN ISO 9001:2008ISO 9001:2008

Sotxtln 3Third revision

H NI -2008

TIU CHUN VIT NAM VIETNAM STANDARDTCVN

CGGNB ISO 9001:2008 27

M hnh ci tin lin tc

Yucu

Thomn

SP

Ci tin

Ngunlc

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CGGNB ISO 9001:2008 28

1. PHM VI P DNG

2. TIU CHUN TRCH DN

3. THUT NG VNH NGHA

4. H THNG QUN L CHT LNG

5. TRCH NHIM CA LNHO

6. CUNG CP NGUN LC

7. TO SN PHM

8.O LNG, PHN TCH V CI TIN

CCIU KHON

Ccyu

cu Ex02

Ex03

Ex04

CGGNB ISO 9001:2008 29

4. H thng qun l cht l

ng

4.1. Yu cu chung

4.2. H thng ti liu

CGGNB ISO 9001:2008 30

To thnhsn phm

K

HCH

HNG

KHCH

HNG

THNG XUYN CI TIN H THNG QLCL

Yuc

u

S

hi

lng

Trchnhim calnho

o lng,phn tch,

ci tin

Qun lngun lc

Sn phm

5. TRCH NHIM CA LNH O

5.1 Cam kt calnho

5.2 t trngtmvokhchhng

5.3 Chnh schcht lng

5.4 Hochnh5.5 Trch nhim,

quyn hn vtraoi thngtin

5.6 Xemxt calnho

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CGGNB ISO 9001:2008 31

6. QUN L NGUN LC

To thnhsn phm

KH

CH

HNG

KHCH

HNG


Yuc

u

S

hi

lng

Trchnhim calnho

o lng,phn tch,

ci tin

Qun lngun lc

Sn phm

6.1 Cung cpngun lc

6.2 Ngunnhn lc

6.3 C s htng

6.4 Mitrng lmvic

CGGNB ISO 9001:2008 32

7. TO SN PHM

To thnhsn phm

KH

CH

HNG

KHCH

HNG


Yuc

u

S

hi

lng

Trchnhim calnho

o lng,phn tch,

ci tin

Qun lngun lc

Sn phm

7.1 Hochnh tosn phm

7.2 Qu trnh linquann khchhng

7.3 Thit kv phttrin

7.4 Mua hng7.5 Sn xut vcung

ng dch v

7.6 Kim sotthit bgim stv olng

CGGNB ISO 9001:2008 33

8. O LNG, PHN TCH V CI TIN

To thnhsn phm

K

HCH

HNG

KHCH

HNG


Yuc

u

S

hi

lng

Trchnhim calnho

o lng,phn tch,

ci tin

Qun lngun lc

Sn phm

8.1 Khi qut chung8.2 o lngv gim

st8.3 Kim sot sn

phm khng phhp

8.4 Phn tch dliu8.5 Ci tin

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CGGNB ISO 9001:2008 34

2. H thng ti liu theo TCVN ISO

9001:2008

Chi tit

CGGNB ISO 9001:2008 35

4 2 1 Yu cu chung v ti liu

Ti liu bao gm:

a) Chnh sch vmc tiu cht lng

b) S tay cht lng

c) Cc th tc dng vn bn

d) Cc ti liu cn thit

e) Cc h sCh:

1. Th tc dng v n bn:xydng, thchinv duytr

2. Mc vn bn ho ph thuc quy m, loi hnh hot ng, tnh phc tpv tngtc qutrnh, nng lcnhnvin

3. Dng v thloi vnbn: btk

CGGNB ISO 9001:2008 36

3

4

Chnh sch, mc tiu chtlng

Th tc/quy trnh/

Hng dn thao tc, quynh k thut,tiu chun, qui phm, k hoch chtlng,...

H s, biu mu

CU TRC H THNG TI LIU

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CGGNB ISO 9001:2008 37

CGGNB ISO 9001:2008 38

CGGNB ISO 9001:2008 39

Phn IV. Khi qut chung

v nh gi ni b GNB)

1. Thut ng lin quan n nh gi

2. Phn loi nh gi

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CGGNB ISO 9001:2008 40

nh gi

(theo iso 9000-2000)

Qu trnh c h thng, c lp v

lp th

nh v n

bn nhm nhn

c bng chng nh gi v

xem xt nh gi chng mt cch khch quan

x c nh mc thc hin cc chun mc

tho thun

1. Thut ng lin quan n nh gi

CGGNB ISO 9001:2008 41

Chun mc: Tp hp cc chnh sch, th

tc hay yu cu c dng so snh

i chiu .

ISO

9001:2008

-Cc quy nh php lut;-Quy nh n v;-Yu cu ca cng dn-

CGGNB ISO 9001:2008 42

Bng chng nh gi : H s, cc thng tin,

cc cng b v s kin hay thng tin thch

hp c th kim tra, x c nhn

c v mt

s kin.

Nhng s kin thu thp c da trn phngvn, xem xt ti liu, quan st cc hot ng

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CGGNB ISO 9001:2008 43

Pht hin nh gi:

Kt qu ca vic xem xt/nh gicc bng chng thu thp c so vichun mc nh gi

Ph hp;

Khng ph hp;

C hi ci tin;

CGGNB ISO 9001:2008 44

Kt lun nh gi:

u ra ca mt cuc nh gi o on nh gi cungcp sau khi xem xt mi pht hin khi nh gi

(vc xem xt n mc ch ca cuc nh gi)

CGGNB ISO 9001:2008 45

S ph hp:S p ng mt yu cu

S khng ph hp:S khng p ng mt yu cu

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CGGNB ISO 9001:2008 46

Hnhng phng nga

Hnhngc tin hnh loib nguyn nhn ca skhng phhp hay cc tnh trng khngmong mun tim tng

CGGNB ISO 9001:2008 47

Hnhng khc phc

Hnh ng c tin hnh loi bnguyn nhn ca s khng ph hp c pht hin hay cc tnh trngkhng mong mun khc

CGGNB ISO 9001:2008 48

Skhc phcHnh ng c tin hnh loi bskhng ph hpc pht hin

Sa cha

Lm li

H cp

Nhn nhng

Loi b

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CGGNB ISO 9001:2008 49

Chuyn gianh gia: Ngi c kha nng vanng lc tin hnh mt cucnh gia

Bncnh gia: T chccnh gia

Phm vi nh gia: Mc vagii hn ca mtcucnh giavaim, ccn v, cc hotng, cc qu trnh.

CGGNB ISO 9001:2008 50

2. Phn loi nh gi

CGGNB ISO 9001:2008 51

Mc ch nh gi cht lng ni b

GNB

Xc nh s ph hpca h thng

vi tiu chun

Xc nh hiu lcca h thng

(vic p dng v

duy tr)

a ra c hi ci tin

h thng cht lng;

Xin chng nhn.

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CGGNB ISO 9001:2008 52

Phn loi nh gi

Khch hng T chc Nhcung cp

T chc chng nhn

-Nim tin

-S canh tranhEX

CGGNB ISO 9001:2008 53

Lcuc nh gi c thc hin bi doanh nghip

nhm xc nh tnh hiu lc ca h thng, nhm:

nh gi bn th nht

(nh gi ni b)

CGGNB ISO 9001:2008 54

p ng yu cu ca tiu chun p dng;

Gim st qu trnh xy dng vthc hin h thng;

Pht hin nhng im cha ph hp khc phc,

chun b cho vic nh ga ca t chc khc;

Gim st tnh hiu lc thng xuyn ca h thng sau

khi p dng;

a ra vgii quyt cc vn v ci tin.

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CGGNB ISO 9001:2008 55

nh gi bn th 2(nh gi bn ngoi)

L cuc nh gi c thc hin bi idin ca bn mua i vi h thng qun lca nhthu ph hay nhcung ng.

CGGNB ISO 9001:2008 56

nh gi bn th 3(nh gi chng nhn)

a ra nhng kin c lp;

Chng nhn h thng QLCL ca cng ty ph hp tiu chun;

a li cc c hi ci tin cho doanh nghip

Lcuc nh gi c thc hin bi mt t chc

chng nhn c lp.

CGGNB ISO 9001:2008 57

Chng nhn ???

ISO 9001:2008

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CGGNB ISO 9001:2008 58

Hotng chng nhn

Tchc Cngnhn(ISO/IEC 17011)

Tchc Chngnhn(ISO/IEC 17021; Ngh nh179/2004/N-CP; Quynh

ca B KHCN)

Tchc p dngHTQLCL

ISO 9001:2000

JAS-ANZ, RAB,

BOA... trongIAF

VinaCert

IAF -Certified once,accepted everywhere

- Vn phng UBND....

- Chi cc TCLCL tnh ......

- ...

CGGNB ISO 9001:2008 59

Hot ng t

vn v

chng nhn

theo 144/2006/Q-TTg

Xy dng HTQLCL

Thc hin HTQLCL

nhgi

Cp Giy chngnhn

Duy tr, Ci tin

T CHCTVN

T CHCCHNG NHN

TNG CCTC-L-CL

B

S

C quangang b

C quan...

CGGNB ISO 9001:2008 60

Phn V. Cc nguyn tc

ca mt cuc nh gi

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CGGNB ISO 9001:2008 61

Cung cp cc hng dn v:

Qun lychng trnhnh giaHng dnnh gi hthng QLCL/QLMTThm quyn vayu cu/chun mci vi chuyn gianh gi

ISO 19011:2002 Hng dnnh giHTQLCL/QLMT

CGGNB ISO 9001:2008 62

Nguyn tc nh gi

Chnh xc, trung thc

Cn trng, tin cy

c lp, khch quan

Da trn bng chng

CGGNB ISO 9001:2008 63

Yu cu vnng lc CGG

Phm cht c nhn

Kin thc vakynng

Hc vn, o to vakinh nghim lm vic

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CGGNB ISO 9001:2008 64

ocTduy mKhn kho

C c quan st

Cm nhn ttLinh hotKin tr

Kin quytTtin

Phm cht ca chuyn gianh giatt

CGGNB ISO 9001:2008 65

Mt chuyn gianh giatt phi trung thnh vi ccnguyn tc lm vic sau:

Tn choc nn tng ca mt ngi chuyn nghip lkhng bao gitit l thng tin vi ngi khc (ngi khngcphp)

Trnh bytrung thc trch nhim bo co trung thc vangn

Cx chuyn nghip dng s cn mn valng tm trongcucnh gia

Nguyn tc lm vic ca chuyn gianh gia

CGGNB ISO 9001:2008 66

C th din t tng vkhi nim mt cch r rng

C kh nng giao tip vbit lng nghe

c lp vkhch quan

C u c t chc

C kh nng nhn xt da trn bng chng khch quan

Hiu bit v vn ho ng x ni n

Kinh nghim vk nng cn thit trongnh gi:

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CGGNB ISO 9001:2008 67

Phn V. Hoch nh

mt cuc nh gi

CGGNB ISO 9001:2008 68

Cc hotng gm c :

Chun bkhoa chnh gia

Phn cng cng vic choonnhgia

Chun bti liu lm vic

CGGNB ISO 9001:2008 69

Lp vph duyt chng trnhcho mt cuc nh gi c hoch nh

1. Thi im/thi lng nh gi thch hp

2. Ni dung/hot ng cn nh gi3. Cc b phn vc nhn lin quan

4. Lp on nh gi (m bo tnh c lp)

5. Chun b ti liu: check list, biu mu, bin bn ln nh

gi trc, chun mc nh gi

6. Thng bo k hoch cho b phn c nh gi

EX

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CGGNB ISO 9001:2008 70

Mc ch ca danh mckim tra (check list):

Gip cho cc thnh vin nh gikhng b st cc khon mc

nh gi,

Gip thnh vin nh gi tin

hnh theo trnh t logic ca cng

vic,

CGGNB ISO 9001:2008 71

Yu cu thnh vin nh gi phi

tm hiu v chun b cho cc ni

dung nh gi,

c s dng qun l thi gian

Lmt trong nhng ti liu h s

nh gi

C th c s dng ghi li cc

nhn xt.

CGGNB ISO 9001:2008 72

Trch nhim trng on nh gi

Chu trch nhim cui cng v ton b cuc nh gi

iu hnh cuc nh gi

Xc nh yu cu cng vic

Gip la chn cc thnh vin ca on

Lp k hoch nh gi

Trnh bo co nh gi

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CGGNB ISO 9001:2008 73

Bo co ngay vi bn c nh gi khi c im

NC nghim trng; Bo co vgii quyt cc tr ngi lin quan n

cuc nh gi;

Bo co kt qu r rng khng chm tr;

Gim st hoc ch nh gim st sau nh gi.

(Tip)

CGGNB ISO 9001:2008 74

Trch nhim ca chuyn gia nh gi

Phi hp vh tr cho trng on nh gi

Lm vic trong phm vi nh gi (tun th cc quy nh

v mt cuc nh gi)

Trao i truyn t r yu cu nh g i

Hoch nh vthc hin nhim v c giao p ng

yu cu;

Ghi chp y nhng iu cn thit quan st c (

)

CGGNB ISO 9001:2008 75

Lp bo co kt qu nh gi

Duy tr vbo mt cc ti liu thu thp c trong cuc

nh gi

Thi hnh cc trch nhim c phn cng:

Lp k hoch

Chun b ti liu lm vic

nh gi

Lp vn bn cc nhn xt nh gi

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CGGNB ISO 9001:2008 76

Kim tra xc nhn hiu lc ca cc hnh ng khc phc

(nu lnh o cng ty yu cu)

Lun bm st phm vi nh gi

Thc hin nhim v mt cch khch quan

Thu thp vphn tch bng chng y vthch hp

rt ra c kt lun cn thit

Nhy cm i vi cc du hiu nghi vn

t cc cu hi thch hp khng nh thng tin

ng mc trong hnh vi

CGGNB ISO 9001:2008 77

Phn VI. Hng dn tin

hnh nh gi

CGGNB ISO 9001:2008 78

Trnh tccbc

1. Hp khai mc: thng bo v ni dung v mc chcuc nh gi cng nhcch thc nh gi , phncng thc hin nh gi

2. Tin hnh thu thp bng chng nh gi thng

qua:

Phng vn c c cnhnlin quan

Xemxt t

i liu, h s, vnbn lin quan

Quanst c chvn hnh/thc hin hot ng

Ghi chpv phntchccbngchng ph thinc

3. Chunb cc ktlun nh gi // bo co cuc nh gi

4. Hp kt thc

Chi tit

Chi tit

Chi tit

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CGGNB ISO 9001:2008 79

Cch thc thu thp thng tin:

Phng vn: t c u hi cho ngi l in quan

Quan st cc hotng: Quan st cc hotngthc txung quanh ni lm vic.

Xem xt cc ti liu: Xem xt cc ti l iu nhchnhsch, mc tiu, s cho php vagiy php, cc bn vevahs lin quan.

CGGNB ISO 9001:2008 80

Cc loi cu hi

5 loi cu hi c bn

Cu hi m nh giaquanim V du: Lm cch no Anh/Ch m bo rng

cc qu trnh tc nghip khc nhaucxcnh chnh xc?

S du ng 5W va 1 H: ai- who, ci gi-what,ti sao-why, u-where, khi nao- whenvanhthnao- How

CGGNB ISO 9001:2008 81

Cu hing yu cu chtra li c hoc khng V du: Anh/Chc quy trnh no thc hin cng

vic ny khng

Cu hi lc Sau cu hi ny c thm thng tin ngn nga s hiu sai, hoc s hiu thm vcac chulin quan. V du: Anh chc th t ra cho ti vi cu hic

khng?

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CGGNB ISO 9001:2008 82

Cu hi hng dn (gi ) Mang cu tra li cho bncnh gia V du. Anh/ch c xem xt/kim tra li ti l iu trc khing

ban hnh chng khng?

Cu hii nghch S du ngnhng tcng kch m chngphi c kt qul s p li ba o v hoc thiu hp tc ca bncnh gia V du. C phi v Khng c ti liu hng dn m Anh/Ch

khng thc hin cngv ic ny hay khng.

CGGNB ISO 9001:2008 83

Phng vn nhngiu nn lm

vann trnh

Hi nhng cu hi c cu trc tt. Nhng cuhi m c s tra li th in lch cnc trnh.

Qun lytt thi gian

Phng vn phi phuhp vi trnh vatrachnhim ca ngic phng vn.

Phng vn phi tin hnh trong gilam vic

thng th

ng

CGGNB ISO 9001:2008 84

Phng vn nhngiu nn lm

vann trnh

Lm cho ngic phng vn lun cm thy thoimi trong sut qutrnh phng vn

L ngi nghe chu ng vahiu qu. Chuyn gianh giapha i ni t vanghe nhiu. Khng bao githm vn Gil in lc bng mt trong sut qu trnh phng vn Gihs vtt ccc chi tit thuc trong sutqu trnh phng vn S du ng tduy m.

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CGGNB ISO 9001:2008 85

Phng vn nhngiu nn lm vann trnh

Ngn nga cc cm xc bt pht khii mt vi t nhtrng kho

khn. Khng bao ginoi m chhoc chn hng bncnh gia. Khng ngi i m lng. Cho bncnh giau thi gian suynghi

vadin gii cu tra li. Cmn ngi phng vn vs tham gia vahp tc.

CGGNB ISO 9001:2008 86

Phn loi trong GNB

1. S khng ph hp nng (Major)

2. S khng ph hp nh (Minor - NC)

3. Khuyn co/lu (Ob)

CGGNB ISO 9001:2008 87

S khng ph hp nng: Ls khng ph hp nhhng nghim trng n HTQLCL

o H thng vn bn B qua vn c bn;

o B khng thc hin nn nh hng nghim trng (hiulc)

o Nhiu li nh nhng ph bin cc b phn;

o Nhiu li trong mt b phn

1. S khng ph hp nng (Major)

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CGGNB ISO 9001:2008 88

S khng ph hp nh (NC): s tnh c hay ring l

khng ph hp vi yu cu ca tiu chun.Ls khng ph hp mc nh cn c hnh ngkhc phc

VD:

Ti liu b st yu cu ca tiu chun;

Cc quy nh trong vn hnh khng c tun th

2. S khng ph hp nh (Minor - NC)

CGGNB ISO 9001:2008 89

- Cha bng chng kt lun lNC;

- Lc hi ci tin;

- Li cnh bo ca chuyn gia

3. Khuyn co/lu (Ob- Observation)

- Khuyn co khng phi l s khng phuhp.- N cnh ngha nhl c hi chov ic ci tin qu trnh hoc

s yu kem khng trc tip vi phm cc yucu hoc gi l ktqukhng xcnh.

CGGNB ISO 9001:2008 90

Quy trnh

iu l hot ng,Hng dn, quy nh

Mu biu, H s

S taycht lng

9001:2008

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CGGNB ISO 9001:2008 91

Cc im khng ph hp v cc im xem xtnn bo co theo mt mu thng nht

Cc ni dung cnc trong mt mu bo co:

Lp bo co khngphhp

1. B phn c nh gi

2. Chuyn gia nh gi

3. Chun mc nh gi

4. Thi im nh gi

5. iu khon vin dn

6. M t chi tit im khng ph hp

7. Bin php khc phc

8. Thi gian cho hnh ng khc phc

9. X c n hn ca lnh o /b

phnc nh gi

Ex06 Ex07

CGGNB ISO 9001:2008 92

Tm tt qu trnh nh gi:

Thi gian tin hnh

a im thc hin

Hot ng c nh gi

Cc nhn xt nh gi bao gm:

Nhn xt tt

S khng ph hp

Nhng im cn lu / khuyn ngh

Lp bo co cuc nh gi

CGGNB ISO 9001:2008 93

Kt lun v h thng QLCL:

Ph hp ca h thng

Hiu lc ca h thng.

Cam kt ca bn/b phn c nh gi thc hin cc hnh

ng khc phc

Cc qu trnh k tip vvic trnh bo co

Cm n v s cng tc

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CGGNB ISO 9001:2008 94

Ch :

nh gi h thng, khng

phi nh gi c nhn

Ch nn bo co v nhng

g mnh thy, pht hin da

trn bng chng khch

quan, khng ph n xt,

khng suy din

CGGNB ISO 9001:2008 95

Phin hp kt thc:

Chi tit

Gii th iu kt qunh gi vi bncnh gia Cho php bncnh giaco kin vahiu rorang

vkt qubnnh giatmc. Chuyn gianh giatrngon phi chu tr cuc

hp vaco quyna ra quytnh cui cngvskhng phuhp

Thnh phn: bao gmon/nhmnh gia, bncnh giabao gm lnho chu chtn v, cc vtrc trch nhim ca phng/ban thuc phm vi nhgia

CGGNB ISO 9001:2008 96

Bo co ln lnh o:

Bo co tng hp kt qu nh gi

Kt qu hnh ng khc phc,xem xt

Thc hin hnh ng khc phc

Kim tra xc nhn

Bo co kt qu

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CGGNB ISO 9001:2008 97

Ln chng trnh nh gi

Tin hnh nh gi

Lp bo co

Thc hin hnh ng khc phc

Kim tra xc nhn

Bo co kt qu

C c bcc bntinhnhmt cuc nhgi cht lng

ni b

CGGNB ISO 9001:2008 98

Traoi/Tho lun

CGGNB ISO 9001:2008 99

Chc thnh cng !

TLTH ISO 90012008

Documents

Transcript of TLTH ISO 90012008