C/Escuelas Pías - 141003 - Sevilla (Spain)

www.emasesa.com

EXECUTIVE SUMMARY

REPORTCORPORATE

SOCIALRESPONSIBILITY

Edited by: Empresa Metropolitana de Abastecimiento y Sanea-miento de Aguas de Sevilla, S.A. (EMASESA).C/ Escuelas Pías 1, 41003 - Sevilla (Spain).Design and layout: Cúbica Multimedia, S.L.Photographs: Guillermo Mendo Murillo, Sergio Flores and EMASESA photographic file.Publisher: Tecnographic, S.L.

INDEX

COMPANY PRESENTATION . . . . . . . . . . . . . . . . . . . . . . . .4

MAIN DATA & STATISTICS . . . . . . . . . . . . . . . . . . . . . . . . .8

SOCIETY & CLIENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

INTEGRATED WATER CYCLE MANAGEMENT . . . . . . . 15

ENVIRONMENTAL PERFORMANCE . . . . . . . . . . . . . . . 28

STAFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

RESEARCH, DEVELOPMENT & INNOVATION. . . . . . . . . 35

MANAGEMENT SYSTEMS & PROCESS

OPTIMIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

1

2

3

4

5

6

7

8

CSR Report 20144 Company presentation

In 2014, Empresa Metropolitana de Abas-tecimiento y Saneamiento de Aguas de Sevilla, S.A. (EMASESA) (Metropolitan

Water and Sanitation Works of Seville, Cor-poration) celebrated its fortieth anniversary as a limited liability corporation. EMASESA has been serving the citizens of the City of

Seville and its metropolitan area for the past forty years.

The history of EMASESA would nothing without highlighting the work of Mr. José Luis Prats. Since the firm was founded, he led the company for many years. He is a true point of reference thanks to his excellent management, thus making him a model to emulate.

I am proud to be a part of this history and to have contributed to improving the quality of our clients‘ lives by maintaining the com-pany as a reference for service quality in the public, utility sector.

Since my appointment as President in 2011, we have worked to achieve economic-financial equilibrium for EMASESA, by improving efficiency in the resource management and focusing our efforts on the optimization of our main activity—managing the full water cycle. All this was undertaken without forsaking the quality in the services provided, based on principles of sustainability and social responsibility.

The results obtained are fruit of this effort. These results allow us to be optimistic about the future. Thus, I would like express my appreciation for all of those who form part of EMASESA, without their dedication, it would have been impossible.

LETTER FROM THE PRESIDENT

CSR Report 2014 5Company presentation

In this Corporate Social Responsibility Re-port, which I am delighted to present, we re-flect, with total transparency, the main ac-tions and results obtained throughout 2014.

In the hope that you will enjoy reading it,

Yours Sincerely

Juan Ignacio Zoido Álvarez President

We have worked to achieve economic-financial equilibrium for EMASESA, by improving efficiency in the resource management.

CSR Report 20146

The EMASESA Corporate Social Res-ponsibility Report, for the 2014 fis-cal year, focuses on all our interest

groups regarding the strategy, actions and main results of our management, especially those in the field of sustainability and so-cial responsibility.

This year has been characterized by maintaining the measures to improve management and contain expenses. Thanks to this, the year has concluded with a positive result of 4.9 million euros, without reducing the quality of the services offered.

These management principles, adopted by mid-2011, have placed EMASESA in a position of financial rehabilitation, thus allowing us to continue improving various aspects of our work.

On the one hand, we have continued to improve customer service by incorporating new services and undertaking a number of ac-tions that have strengthened our relationships with customers. Among these services are visit-by-appointment, the new web-site and a personalized service channel for property managers.

Likewise, improvement projects have been undertaken, including the renovation of the supply and sewage networks in all the com-munities covered by EMASESA services. In this sense, the afore-mentioned situation of financial rehabilitation has facilitated the establishment of an ambitious Investment Plan for 2015-2019, which contemplates an investment of 181 million euros over the next five years. Special dedication will be given to new hydraulic infrastructures and for the conservation and renovation of supply and sewage networks.

INTRODUCING THE CEO

Company presentation

CSR Report 2014 7

Innovation and quality management are key factors when impro-ving services and for the many processes that make it possible. In this regard, we have continued to reinforce R+D+i projects, with eleven being conducted throughout this year. These projects have counted on an investment of €690,000. Other actions seek to en-sure that the culture of quality and innovation permeates all levels of the organization.

Furthermore, we maintain our commitment to improve our environmental behavior and on-the-job safety by implemented several Management Systems in all the work cen-ters. All of these are based on international norms or standards.

I trust that the information contained in this Report is of interest to you. Please allow me to take advantage of this publi-cation to reiterate our commitment to the United Nations Global Compact and the Principles sustained by it.

Jesús Maza Burgos Chief Executive Officer

This year has been characterized by maintaining the measures to improve management and contain expenses, reducing the quality of the services offered.

Company presentation

CSR Report 2014Main data & statistics8

MAIN DATA & STATISTICS

Company name: Empresa Metropolitana de Abastecimiento y Sa-neamiento de Aguas de Sevilla, S.A.VAT Number: A-41039496City Halls and shareholders: Sevilla, Alcalá de Guadaira, Alcalá del Río, Camas, Coria del Río, Dos Hermanas, El Garrobo, El Ronquillo, La Puebla del Río, La Rinconada, Mairena del Alcor, and San Juan de Aznalfarache.

Main services offered:• Supply drinking water to Seville and eleven communities in its metropolitan area. • Sewage and purification of waste water of the aforementioned communities, except El Garrobo. • Supply of raw, untreated water for 26 communities within the Aljarafe area of Sevilla, Guillena and Las Pajanosas.

Main Office: Escuelas Pias, Nº 1. Sevilla, SpainCompany Web-site: www.emasesa.comElectronic Office: www.emasesaonline.com

1,066,000Inhabitants supplied79.6 Hm3

Of water distributed€163,486.99 million Total income

CSR Report 2014 Main data & statistics 9

ANNUAL RESULTS (Thousands of €)

6,000

5,000

4,000

3,000

2,000

1,000

02012 2013 2014

2,907.06

1,757.33

4,953.79

Current number of registered contracts: 363,906Average staff (full-time): 799Percentage of absenteeism: 3.05%Distribution network: 3,869 kmNº of supply connections: 169,701Daily consumption: 112 l/person/daySewage network: 2,941 kmWater volume treated at the Waste Water Treatment Plant: 87.03 hm3

Sewage sludge handled: 62,575 t. of fresh matterNº of integrated Quality Control Analyses performed: 171,903Energy Self-sufficiency: 82.80%

CSR Report 201410 Society and clients

SOCIETY AND CLIENTS

CLIENTS

EMASESA offers personalized customer service for those having difficulties paying their water bill, by offering solutions to avoid su-pply suspension.

Thanks to a visit-by-appointment service, clients need not wait in line and they are provided with specialized services.

A telephone service is also offered to citizens to do business. This 24/7 services is provided in multiple languages (51 languages) and is accessible by calling a standard, local number: 955010010.

CURRENT CONTRACTS

400,000

350,000

300,000

250,000

200,000

356,772 360,685 363,906

2012 2013 2014

CSR Report 2014 11Society and clients

EMASESA renovated its website in 2014 with a modern and res-ponsive design that focuses on the end-user, to improve their experience.

The firm has accounts on all ma-jor social networks, with more than 4,200 followers. It works as a direct and open channel to re-ceive contributions, queries and suggestions from both citizens and clients.

Personalized customer-service is provided for large consumers and property managers. In this sense, negotiations and collaboration agreements have designed to correct discharge, which have facilitated the reduction of debts.

The number of customer claims has decreased by 1.6%. This is the lowest number in the past decade.

Nº OF OFFICIAL CLAIMS

200

150

100

50

0

136129 127

2012 2013 2014

CSR Report 201412

In 2014, the image and structure of the utility invoice was updated, to make is more customer-friendly.

The number of water meters increased to 362,198 units, of which 1,531,236 readings taken. 96.97% of these readings were real, with the rest being estimates.

SOCIETY

EMASESA collaborates with universities and business schools in a variety of activities to generate knowledge and access the labor market.

73 students from various universities and training centers in Sevi-lle have been interns at various company departments.

16

5 13

39

Master/Postgraduates

University Degree

Advanced Vocational

Training

Intermediate Vocational

Training

DISTRIBUTION OF INTERNSHIPS

Society and clients

CSR Report 2014 13

Between 2013 and 2014, the company celebrated its 50th anniversary since the setting up of the Carambolo Estación de Tratamiento de Agua Potable (ETAP) or Carambolo Drinking Water Treatment Station and the 40th anniversary of EMASESA as a limited company.

Within the scope of the commemoration, a series of activities were organized with the participation of more than 10,000 people. Some of the most outstanding events included: The Water Race, Our Fountains Painting Contest, Children’s drawing and literary Contests, Concerts by the Royal Symphonic Orchestra of Seville, 40th anniversary Photographic Exhibition and the Exhibition and Cartographic Conference titled “Andalusia, Mapping Seville’s Water and City”. These activities to celebrate EMASESA’s 40 years of work concluded with a Commemorative Celebration.

STUDENT ASSESSMENT OF INTERNSHIPS (SCALE 0-5)

4.79 4.93 4.86 4.9

Suitability of the activities

Support from other coworkers

Interest in the training activities

Is the necessary support provided?

5

4

3

2

1

0

Society and clients

CSR Report 201414

SUPPLIERS

Suppliers are paid within the established legal maximum term, with no outstanding balances exceeding this term on 31/12/14.

Throughout this year, EMASESA formalized its incorporation into the Sistema de Clasificación de Proveedores de la Asociación de Abasteci-mientos de Agua y Saneamientos de Andalucía (SCP-ASA) (Rating Sys-tem for the Association of Water Supply and Sewage Utility Companies). This system facilitates integrated, unified and dynamic management of the suppliers, from the standpoint of collation and assessment of administrative documentation, to certify the legitimacy of the system.

Society and clients

CSR Report 2014 15Integrated water management

INTEGRATED WATER MANAGEMENT

SUPPLY SYSTEM

Total supply reserves at the end of year reached a maximum of 585 hm3 (91.3% of the full capacity).

EMASESA has a reservoir surveillance program that facilitates de-cision-making when selecting the most appropriate reservoir and tapping depth for its subsequent purification as drinking water.

AQUATIC ECOSYSTEM SURVEILLANCE PROGRAM

2012 2013 2014

Total Samples 100 93 101

Field measurements 9,918 10,006 9,676

Analysis totals 24,075 23,219 26,222

The production of water fit for human consumption has been ca-rried out without any noteworthy incidents. Water quality at its point of origin is stable, with low turbidity and chlorine.

DRINKING WATER

2012 2013 2014

Water collected (hm3) 108.9 104.7 102.0

Water for community consumption (hm3) 107.9 103.9 101.1

Water produced in the ETAP (hm3) 85.2 81.9 80.0

Water distributed (hm3) 84.6 81.9 79.6

CSR Report 201416 Integrated water management

In 2014, EMASESA has continued to undertake major and strategic investments to reduce supply system losses.

LOSSES AND HYDRAULIC PERFORMANCE

Losses Hydraulic performance

Adduction 0.22% 99.14%

Treatment 0.03% 99.90%

Distribution 15.78% 79.94%

EMASESA cares for a 3,869 kilometer supply network. Two major objectives have been established for this network: decrease leaka-ge and maintain the quality and continuity of the supply.

SUPPLY NETWORK

2012 2013 2014

Nº of notifications received 8,259 8,347 11,492

Average duration of supply interruption (h) 1.70 1.76 1.96

Nº of breakages found in pipelines 945 753 890

Nº of breakages found in service pipes 1,104 771 808

CSR Report 2014 17

SEWAGE SYSTEM

EMASESA supervises polluting firms and industries to avoid that they exceed the permitted discharge limit. These firms are provi-ded with advice regarding the adaptation of their discharge to the current legally established mandates.

CONTROL OF INDUSTRIAL DISCHARGE

2012 2013 2014

Companies monitored 662 615 607

Number of samples taken 529 517 596

Contamination notifications receivedfrom Wastewater treatment Plan

160 160 187

Contaminating companies 92 80 67

A total of 1,465 interventions were carried out in 2014 on 2,941 km of pipes and 275,416 elements of the sewage network with 28 km of collector pipes being inspected.

SEWAGE NETWORK

2012 2013 2014

Nº of notifications received 6,811 5,861 4,863

Cleansing sewage networks (km) 497 492 652

Cleansing storm drain inlets (units) 76,620 89,319 108,160

Cleansing of septic tanks (units) 9,991 17,274 23,735

Integrated water management

CSR Report 201418

In 2014, EMASESA treated 87.03 hm3 of waste water at its Waste Water Treatment Plants (WWTP).

At the Composting Plant, sewage sludge from the waste water treatment plants (WWTP) and the drinking water treatment sta-tion (ETAP) are processed and treated for use as organic fertilizer in the agricultural sector.

MANAGEMENT OF SEWAGE SLUDGE FROM DRINKING AND WASTE WATER TREATMENT

2012 2013 2014

Sewage sludge processed (t of fresh material) 70,550 62,458 62,575

By-products obtained (t) 9,287 9,962 8,805

Products marketed (t) 10,240 10,768 8,794

VOLUME OF WATER TREATED (hm3)

100

90

80

70

60

50

40

30

20

10

02012 2013 2014

WWTP Mairena-Viso Treatment Plant

WWTP WEST (Tablada)

Treatment Plant

WWTP SOUTH (Copero)

Treatment Plant

WWTP NORTH II (San Jerónimo)

Treatment Plant

WWTP EAST (Ranilla)

Treatment Plant

2.01

8.67

41.92

16.47

18.03

2.10 2.04

9.92 9.30

42.96 41.75

16.98 15.44

19.21 18.50

Integrated water management

CSR Report 2014 19

WATER QUALITY CONTROLS

EMASESA processes water at the point of origin, drinking water and was-te water at its own labs, as well as other, sub-contracted laboratories. Not only does the company verify operations at the drinking water treat-ment station (ETAP), but it also monitors industrial discharge and the quality control of sludge from the aforementioned plant, as well as from the waste water treatment plant, composting and all compost produced.

EMASESA has established a Self-monitoring Protocol approved by the Health Department, by which the demands by the Junta de Andalusia (Andalusian Regional Government), regarding the sur-veillance and quality of water for human consumption are establi-shed and met.

Also, since 2012, Water Safety Plans have been implemented. The-se are based on a global assessment and management of risks, to cover all phases making up the General Supply System.

QUALITY CONTROLS: Nº OF ANALYSES

200,000

150,000

100,000

50,000

02012 2013 2014

General Supply System General Sewage System Others

131,392 135,480 142,643

21,033 20,049 19,04213,966 9,466 10,218

Integrated water management

CSR Report 201420

With regards to the mandatory Supply System Monitoring, EMA-SESA has, throughout 2014, met 99.8% of its quality standards, with a 0.2% incidence rate being detected (4 incidences in total). All incidences were minor and were corrected.

In 2014, 1,206 waste water samples were analyzed.

QUALITY STANDARD COMPLIANCE

100%

80%

60%

40%

20%

02012 2013 2014

99.40% 99.70% 99.80%

Nº OF SAMPLES OF RESIDUAL WATER ANALYZED

1400

1200

1000

800

600

400

200

02012 2013 2014

388 377 328

529 517 579

54 54 30

267 267 242

54 97 27

Regenerated Water Monitoring WWTP Monitoring (External)

Average Receptor Monitoring

Industrial Waste Monitoring WWTP Monitoring (Internal)

Integrated water management

CSR Report 2014 21

Follow-up of discharge authorizations to the Waste Water Treatment Plant

WWTP Samples analyzed Samples requested

2012 2013 2014 2012 2013 2014

WWTP NORTH II(San Jerónimo)

24 24 24 24 24 24

WWTP SOUTH (Copero) 52 52 53 52 52 53

WWTP EAST (Ranilla) 24 24 24 24 24 24

WWTP WEST (Tablada) 52 52 53 52 52 53

WWTP ALCORES 6 6 6 6 6 6

WWTP EL RONQUILLO 2 2 2 2 2 2

Follow-up of discharge authorizations to the Waste Water Treatment

WWTP Non-compliant Maximum Permitted

2012 2013 2014 2012 2013 2014

WWTP NORTH II(San Jerónimo)

0 0 0 3 3 3

WWTP SOUTH (Copero) 1 0 0 5 5 5

WWTP EAST (Ranilla) 0 0 0 3 3 3

WWTP WEST (Tablada) 0 0 0 5 5 5

WWTP ALCORES 0 0 0 2 1 1

WWTP EL RONQUILLO 0 0 0 0 0 0

Integrated water management

CSR Report 201422

IMPROVEMENTS IN PRODUCTION AND DISTRIBUTION INFRASTRUCTURES

Throughout 2014, a total of 53 projects, studies or reports were undertaken.

3,104 quality control tests and inspections were performed to en-sure the correct execution of the works.

To guarantee continued availability from the Geographic Informa-tion System (GIS), more than 350,000 elements have been updated and 780 programmed maintenance actions have been performed.

FACILITY MAINTENANCE

Maintenance guarantees the operability of the various facilities as-sociated with the service. The most modern maintenance applica-tions, techniques and technological resources available to the staff are used.

Integrated water management

Nº OF INFRASTRUCTURES UNDER CONSTRUCTION

30

25

20

15

10

5

0Seville Remaining

MunicipalitiesFacilities Others

22 26

16

1

CSR Report 2014 23

Improved technology has facilitated the favorable development of indicators to measure maintenance effectiveness. One example is the average time that a pumping station supplying drinking water directly to the network may be out of order, as well as the average time for the resolution of problems.

AVERAGE TIME FOR THE RESOLUTION

OF PROBLEMS (DAYS)

0.90.80.70.60.50.40.30.20.1

02012 2013 2014

0.79 0.510.48

AVERAGE DOWN TIME FOR DIRECT PUMPING TO

THE NETWORK (MIN)

30

25

20

15

10

5

02012 2013 2014

28.23 22.67

12.2

Integrated water management

CSR Report 201424

OPERATIONS CONTROL AND PLANNING CENTER (CCOP)

The Operations Control and Planning Center (CCOP) is the main nerve center for the real time reception of information from two areas: the facilities and their processes with operational capacity, as well as the supply and sewage networks to handle operations and preservation.

A software application known as PIM (Programmer of Interven-tions and Maneuvers) has been installed as the central informa-tion system. This program facilitates the management of work affecting the installations and processes operating within the va-rious functional areas.

From the perspective of facility management, the CCOP has conti-nued to grow. It has incorporated new installations and updating the monitoring of existent ones by consolidating an automated model based on the application of technology and documented in the technical specifications. This provides us with a set of solu-tions capable of responding to the diversity found at our facilities.

DEVELOPMENT OF SIGNALS HANDLED BY THE CCOP

45,000

40,000

35,000

30,000

25,000

20,000

15,000

10,000

5,000

02012 2013 2014

5,12110,309

15,6599,991

16,138

22,749

666

1,698

1,805

Meters Digital Analogical

Integrated water management

CSR Report 2014 25

INFORMATION AND COMMUNICATION TECHNOLOGIES (ICT)

At EMASESA, developing information and communication technolo-gies (ICT) has been a key element when increasing it administrative efficiency and improving the services provided.

Projects undertaken during 2014 include:

• Launch a Business Intelligence (BI) platform. • Update the corporate website, both technologically as well as

contents. • Development of the visit-by-appointment site and the Regis-

tration Portal for Education Programs for Sustainability. • Adjusting corporate systems to changes deriving from incor-

porating the Single Euro Payments Area (SEPA) system.• Generalized use of the Entry Registration system within te-

rritorial areas. • Setting up the CeCCa module within the Single Historic Data

Manager.

Integrated water management

CSR Report 201426

Within the area of the infrastructures supporting the IT, the fo-llowing are noteworthy:

• Optimization of external services, with a 7.6% reduction in ex-pense when compared with the previous year.

• Various projects and actions to improve user service, such as: the installation of a professional and corporate videoconfe-rence system, pilot experiences for the virtualization of user groups and the tendering by Hispalnet for the incorporation of new added value services.

• Activities to improve operations and customer services, such as the drafting a business services catalog, an ICT service Con-tinuity Plan and the 24-hour service provided by the Techni-cal Office for Customer Service, with 8.471 actions associated with incidences, applications or consultations.

In an effort to guarantee security against new threats and risks, the following main actions have been carried out in 2014:

• Development of a Security Master Plan for all IT Systems. • Implementation of a centralized management system for mo-

bile devices to facilitate remote deployment of policies and security profiles to smartphones and tablets.

Integrated water management

CSR Report 2014 27

ENERGY EFFICIENCY

Throughout the year, a number of actions have been performed to im-prove our energy performance, as well as the corresponding economic profitability associated with this management. Such actions include:

• The development of an electrical optimization program, which foresees an annual saving of more than €700,000.

• Subsidies obtained for saving energy.• Creation and follow-up of an energy indicator system.

EMASESA facilities consumed a total of 49,798 Mwh, while the energy produced via the various production sources reached 41,232 Mwh.

Integrated water management

Production Consumption

Buildings

Photovoltaic

Co-generation

Hydraulics

Sewage DISTRIBUTION

WATER SUPPLY distribution

WWTP

Drinking Water Treatment Station

2.40 %

5.56 %8.99 %

17.88 %

57.02 %

10.55 %

34.46 %

63.14 %

CSR Report 201428 Environmental performance

ENVIRONMENTAL PERFORMANCE

ENVIRONMENTAL MANAGEMENT IN THE URBAN WATER CYCLE

The integrated management of the water cycle includes caring for the environment, establishing Operational Controls and following-up our environmental performance. These aspects are applied at all EMASESA work places and facilities (15 centers and 82 facilites).

EMASESA has registered nine centers, classified as Producers of Small Amounts of Hazardous Waste, with one to seven work cen-ters adhering. In 2014 2,742 kilograms were delivered to the con-tracted agent.

MAIN HAZARDOUS WASTES GENERATED (KG)

40,000

35,000

30,000

25,000

20,000

15,000

10,000

5,000

02012 2013 2014

60576397

516201

253

258

954

964

143450

536

267

982

380178

603

617

305

452207

Contaminated containers

Microbiological wasteAbsorbent Material

Pb batteries

Expired chemical products

Used OilsLiquid laboratory waste

CSR Report 2014 29Environmental performance

A number of positive aspects of our management are noteworthy:

• Pollution due to discharge into waterways from our WWTP was reduced. In 2014, 1,058 T BOD5 and 1,409 T solids in sus-pension were eliminated, which is more than what is required by discharge authorizations.

• A Processed Water Reuse system was implemented at the Carambolo Drinking Water Treatment Station. This allows the return of water into the system from purge waters, filter was-hing, etc. Some 2,000 dam3/year has been recovered.

• An Inventory and Calculation of Greenhouse Gas Emissions was created.

• The results obtained show global values of about 79,000 T of CO2.

CSR Report 201430

ENVIRONMENTAL EDUCATION PROGRAMS

Education and environmental communication is a fundamental strategy for society to understand and appreciate water manage-ment. Society needs to understand just how fragile ecosystems are and learn how to coordinate the demand with care for the en-vironment. In 2014, more than 15,000 visitors have participated in the various programs and events.

The objective of the program “Water in the Classrooms” is to teach students about the Integrated Water Cycle, as well as to create awareness about the importance of water as a resource for life on Earth. 3,319 students from 45 schools in the city of Seville, Dos Hermanas, Mairena del Alcor, Camas, Alcalá de Guadaíra and La Rinconada have taken part in the program.

The program “Get to know us” is aimed at social groups wanting to learn about part or the entire integrated water cycle.

ENVIRONMENTAL EDUCATION PROGRAMS

Get to know us

Water in the classroom

*Others Total

Nº of attendees 10,726 3,319 4,036 18,081

Hours (h) 643.5 199.14 270.36 1,113

Satisfaction assessment(Scale 1-6)

5.69 5.74 5.89

* Water routes, The Culture of Water, Arboleto

Various environmental awareness activities were also organized. These included: the conference titled “The Culture of Water” and the photographic contest titled “El Arboreto Botanical Garden - Water and Life.”

Environmental performance

CSR Report 2014 31

AQUATIC ECOLOGY STATION

This year is the twentieth anniversary of the “Prince Albert I of Monaco” Aquatic Ecology Station. At the station, in addition to the development of a Water Resource Monitoring Program, the imple-mentation and follow-up of the EMASESA Environmental Manage-ment System is also performed.

Throughout 2014, the biological colonization of the Isla de la Cartu-ja refrigeration network was continually monitored. Monitoring is carried out by means of 42 samplings, 330 samples are processed, 504 field measurements are taken and 916 biological analyses are performed in the laboratory.

EL ARBORETO

A main mission of “El Arboreto” Botanical Garden is to protect the Drinking Water Treatment Station, especially the header tanks, as they are located in a geologically unstable area. It is an area that has been regenerated for the enjoyment of the people, and is used for education purposes and to increase awareness regarding the preservation of nature.

During 2014, infrastructure preservation focused on protecting all wooden elements that enclose the park, as well as garden ben-ches, by applying wood stains.

To increase the riches of the botanical garden, a new collection was planted, that is a very attractive species, requiring little wa-ter. These plants are able to store water in various parts of their anatomy and are represented by cacti, sedum, spurge and agave, among other botanical families.

Environmental performance

CSR Report 201432 Emasesa staffing

EMASESA STAFFING

COMPANY-WORKER RATIO

Spain’s National Budget Act for 2014 has influenced Human Re-sources throughout the fiscal year. Limitations have been establi-shed for recruitments while salary increases this year are banned.

The Collective Bargaining Agreement initially established for 2012 was extended, so it continues to be valid during 2014.

2014

Categories Men Women Total

Board Members and Executives 27 6 33

Technical and Administrative Personnel

277 164 441

Manual workers 389 2 391

Total 693 172 864

Absenteeism is below the average level for the sector, at a rate of 3.05%.

TRAINING

The Water Training Center facilities, together with the high quali-fication of the employees who work as tutors, offer a differential value over other Training Centers. This also enables us to offer training activities under conditions that are similar actual profes-sional tasks, performed when on the job.

CSR Report 2014 33Emasesa staffing

Development of internal training

2012 2013 2014

Courses 278 260 290

Attendees 2,166 2,054 1,864

Hours 3,165 2,997 3,153

Satisfaction level (Scale 1-6)

5.31 5.03 5,11

EMASESA offers open training by means of: a catalog of schedu-led courses for professionals in the sector (Programmed), training that responds to requests from companies, organizations or asso-ciations (tailor-made) and training to facilitate the integration and employment of people seeking to enter the job market (integration).

2014 OPEN TRAINING

Courses Hours StudentsSatisfaction level

(Scale 1-6)

Programmed Training 7 168 122 5.59

Personalized Training 10 269 145 5.51

Integration Training 6 148 91 5.61

Technical Workshops 1 6 49 5.22

TOTAL 24 591 407 5.48

OCCUPATIONAL HEALTH AND SAFETY

EMASESA considers the Occupational Risk Prevention to be an integral part of its objectives, activities and decisions, enhancing each and every action whose aim is to improve working conditions and reduce on-the-job accidents. Moreover, all of our collabora-tors, contractors and suppliers are integrated into the active com-mitment for continuous improvement.

CSR Report 201434

Of the 152 on-the-job incidents that occurred, 55 required sick-lea-ves; all were minor incidents.

EQUALITY AND CONCILIATION OF PERSONAL, FAMILY AND WORK LIFE

In 2014, a series of documents were drafted, thus advancing in com-pliance with the Equality Action Plan: the Practical Conciliation Guide, Protocol to follow in the event of sexual harassment and gender dis-crimination, the Manual for Non-sexist Language and Images and the procedure that regulates actions when facing risks during pregnancy, recent childbirth or breast-feeding.

Emasesa staffing

CSR Report 2014 35Research, development and innovation

RESEARCH, DEVELOPMENT AND INNOVATION

R+D+I STRATEGY

The R+D+i Plan is the basic pillar of the R+D+i strategy. It constitu-tes a reference framework for the cross-discipline coordination of innovation.

The Innovation Committee, in conjunction with the executive manage-ment, approved the creation of a R+D+i Management Group, made up of 19 technicians and those responsible for processes with the grea-test potential for generation of ideas. Throughout this year, the Ma-nagement Group has been working on the improvement of R+D+i pro-cesses, the detection of innovation necessities in these processes and contributing ideas for new projects and proposals for improvement.

MANAGING R+D+I PROJECTS

The systematic management of projects has meant that, on 31 De-cember 2014, the state of projects was as follows:

R+D+I PROJECTS MANAGED IN 2014

1,8001,6001,4001,2001,000

800600400200

0

9876543210

Projects underway

Projectscompleted

3

EMASESA Budget (€Millions) Nº of Projects

1,712.86

321.34

8

Throughout this year, work has continued to seek aid and subsi-dies that facilitate our innovation.

FIFTH EDITION OF THE EMASESA IDEAS COMPETITION

The Award Ceremony for the 5th edition of the Idea Contest was held on February 11th. The five finalist ideas were presented, with the results being as follows:

• 1st Prize: ‘Biological Process to increase the production of PHA in WWTP, as well as its extraction as bioplastic’.

• 2nd Prize: ‘Smartphone application’.• 3rd Prize: ‘Set of antifraud meters’.

36 Research, development and innovation

DEVELOPMENT OF PROJECT COSTS/INCENTIVES RECEIVED (€MILLIONS)

800

700

600

500

400

300

200

100

02012 2013 2014

354414

690

225 247 259

Cost of projects Incentives received

CSR Report 2014

CSR Report 2014 37

MANAGEMENT SYSTEMS AND PROCESS OPTIMIZATION

MANAGEMENT SYSTEMS

During 2014, the Integrated Quality Management Systems (ISO 9001), Environmental Management (ISO 14001) and Occupational Health and Safety Management (OSHAS 18001) systems were maintained for almost all EMASESA processes and work centers.

Equally, the ISO 17025 certifications for the laboratories for drin-king water, waste water, Health Biology and the Meter Laboratory continue in force. The same holds true for the Discharge Monito-ring according to the ISO 17020 standards.

In addition, the Water Safety Plant Management System has been consolidated, fulfilling the Food Safety Management standard –ISO 22000– applicable for all the processes that are part of the General Supply System.

Management systems and process optimization

38 Management systems and process optimization

PROCESS OPTIMIZATION

During 2014, the Seville Municipal Corpo-ration (SIMEDI) project unfolded, as did the District Metering System, to learn the opi-nion citizens had about the quality of our services in residential areas.

On the other hand, processes have been optimized by defining and organizing res-ponsibilities, structuring objectives, dis-tributing spaces, working systematically and supporting standards, in addition to analyzing the Functional Units of the entire organization.

MANAGING DOCUMENTS

The management and maintenance of do-cuments has continued in 2014, at the 32 departments where it is implemented. Also, analyses were also undertaken and impro-vements implemented within the system.

RISK MANAGEMENT

The mitigation plans foreseen on the EMASESA Risks Map have been further developed and executed, under the leader-ship of the Audit and Control Board and the participation of those responsible for the firm’s main management areas.

CSR Report 2014

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