Principales resultados del estudio

Principales resultados del estudio Junio 2010

Qu sistema de salud tiene usted? Es destacable que el 31% y el 57% del grupo socioeconmico alto y medio estn en FONASA, respectivamente, lo que da cuenta de la fuerte migracin desde las ISAPRES.

Total

P1 Qu sistema de salud tiene usted?

TOTALSexoGSE

MasculinoFemeninoAltoMedioBajo

FONASA60.5%53.3%66.8%31.3%57.1%73.0%

ISAPRE24.6%30.5%19.5%54.7%30.0%9.1%

Otros3.8%5.1%2.7%9.2%4.3%1.7%

No Tiene11.1%11.2%11.1%4.8%8.7%16.2%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%

BASE: TOTAL Casos ***Opina S.A.***

P2 Qu nota le pone usted al sistema Chileno de salud en general?

TOTALSexoGSESistema Salud

MasculinoFemeninoAltoMedioBajoFONASAISAPREOtrosNo Tiene

REGULAR10.7%6.8%14.1%1.2%11.4%12.2%13.8%4.4%12.2%7.2%61.7%

8.9%8.0%9.6%9.2%7.8%10.4%9.4%8.1%1.8%10.3%

14.4%16.0%12.9%19.1%13.5%14.3%12.4%20.3%6.1%14.8%

27.8%32.4%23.7%42.7%26.2%26.0%25.1%30.0%56.9%27.2%

NEUTRO28.9%28.8%28.9%27.8%31.6%25.2%28.8%31.0%10.7%30.4%28.9%

BUENO6.0%4.2%7.6%7.1%6.1%6.7%4.0%7.2%6.3%8.8%

2.8%2.7%2.8%1.8%5.0%3.3%2.1%1.8%2.1%

NS/NR0.6%1.1%0.2%0.6%0.9%0.5%3.3%1.6%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA3.83.93.83.93.93.83.84.03.83.9

BASE: TOTAL Casos***Opina S.A.***

P2A Con la experiencia que ha tenido usted y su grupo familiar: Qu nota le pone usted a su sistema de salud?



MALO O REGULAR8.1%4.4%11.4%1.2%7.9%10.3%11.0%3.7%4.6%3.6%42.9%

7.7%7.5%7.8%4.4%6.5%10.2%8.2%3.8%1.8%15.5%

9.3%8.6%9.9%0.6%8.1%13.4%11.0%5.0%9.2%9.7%

17.8%22.1%14.1%23.5%12.3%24.0%18.2%15.3%29.2%17.1%

NEUTRO29.5%31.9%27.4%33.9%33.3%23.0%28.6%39.1%9.4%20.0%29.5%

BUENO18.2%18.7%17.7%31.0%21.8%9.8%14.2%28.3%13.7%19.1%26.1%

7.9%4.9%10.6%5.4%7.9%8.7%8.3%4.4%32.0%5.7%

NS/NR1.5%1.9%1.0%2.4%0.5%0.5%0.5%9.4%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.44.54.45.04.64.04.24.95.14.3


P3.- Por lo que usted sabe y conoce, compare el sistema de salud en Chile respecto al ao pasado?



Mejor12.8%13.1%12.6%11.7%12.2%14.0%14.5%7.4%13.9%14.9%

Igual64.6%71.2%58.8%67.0%67.4%60.0%60.6%72.4%61.1%70.2%

Peor17.7%12.9%21.9%15.8%14.2%23.1%21.1%16.8%9.2%4.3%

No sabe4.9%2.8%6.7%5.6%6.2%3.0%3.8%3.4%15.8%10.6%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%


P3A. Y en un ao mas Cmo cree usted que ser el sistema de salud en Chile?



Mejor40.4%45.1%36.3%46.3%36.4%44.4%41.3%38.6%33.3%41.7%

Igual33.9%32.5%35.0%26.6%39.5%27.9%30.6%41.1%31.1%36.6%

Peor16.6%13.4%19.3%16.5%15.9%17.5%17.8%15.0%14.1%13.8%

No sabe9.2%9.0%9.4%10.5%8.2%10.2%10.2%5.3%21.5%7.9%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%


P4 .-El gasto personal (pago bolsillo) suyo en salud incluyendo remedios, Ha aumentado, se mantiene o ha disminuido comparndolo con un ao atrs?



Aumentado47.2%42.2%51.5%58.8%47.6%43.4%44.9%56.8%46.7%38.3%

Mantiene43.2%46.7%40.1%26.9%43.4%47.2%45.2%35.2%42.6%50.5%

Disminuido7.0%8.6%5.6%5.1%7.3%7.1%7.7%6.7%1.5%5.5%

No sabe2.7%2.5%2.8%9.2%1.7%2.3%2.2%1.3%9.3%5.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%


P4a .-El gasto personal suyo en salud, incluyendo remedios, Cree usted que aumentar, se mantendr o disminuir en un ao ms?



Aumentado51.6%47.9%54.8%62.9%52.2%47.8%51.6%58.9%43.3%38.1%

Mantiene36.8%41.7%32.4%37.1%32.8%42.1%35.1%33.2%47.0%50.3%

Disminuido7.1%7.3%6.9%9.0%6.4%7.4%5.4%6.1%9.5%

No sabe4.5%3.1%5.8%6.0%3.6%5.8%2.6%3.6%2.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%


P5 Con que nota califica usted la ltima atencin recibida en salud?



P5.1 Mdicos que le atendieron5.55.55.66.15.55.35.45.85.55.6

P5.2 Enfermeras, auxiliares5.35.35.45.95.55.05.25.75.85.2

P5.3 El trato del personal Administrativo, incluyendo recepcionista5.25.25.25.75.25.15.15.55.45.3

P5.4 La comodidad de las salas de espera5.05.14.95.65.14.94.75.75.75.2

P5.5 La calidad de la infraestructura mdica5.35.35.35.75.45.05.06.05.75.2

P5.6 La forma de solicitar hora mdica por telfono4.34.54.15.24.73.43.65.94.53.9

P5.7 Tiempo que le dio el mdico en la atencin5.04.95.05.25.14.74.75.55.45.1

P5.8 Tiempo que tuvo que esperar para recibir la atencin mdica4.54.64.55.04.74.24.25.25.05.0

P5.9 El monto que tuvo que cancelar por esa ltima atencin5.35.15.55.25.35.35.35.25.45.6


P6 Qu nivel de conocimiento tiene usted sobre lo siguiente??



P6.1 El costo de su plan de salud4.04.04.14.54.33.53.65.14.23.6

P6.2 Los beneficios de su plan de salud4.03.94.04.34.33.43.65.14.52.7

P6.3 El costo de plan AUGE3.12.83.33.73.22.72.93.92.62.2

P6.4 Los beneficios del Plan AUGE3.43.03.74.43.52.83.24.03.12.6

P6.5 El costo del seguro catastrfico2.52.52.53.52.71.92.13.71.91.7

P6.6 Los beneficios del seguro catastrfico2.52.42.53.62.71.72.13.72.01.6

P6.7 La ley de urgencia medica que elimina el cheque en garanta, por ejemplo, en urgencia u hospitalizacin.3.43.33.54.13.72.83.14.62.72.5


P7 . Cun oportuno considera usted que es el acceso a las siguientes prestaciones mdicas en el sistema de salud chileno?



P7.1 Obtencin hora medicina general en los consultorios o centros mdicos (primera visita)3.53.53.43.53.53.43.53.43.93.4

P7.2 Obtencin de horas medicas de especialistas en el hospital3.03.22.93.33.03.03.03.03.92.8

P7.3 Entrega de resultados de exmenes que indica el mdico a los pacientes (Ej. laboratorio, radiografas etc)3.83.93.84.03.83.73.83.84.73.3

P7.4 Poder hospitalizarse3.13.13.13.63.13.03.13.13.92.9

P7.5 Poder operarse2.92.92.93.42.92.82.93.03.42.7

P7.6 Atencin de urgencias en el SAPU3.83.93.73.63.73.93.93.54.73.7

P7.7 Atencin en el servicio de urgencia del hospital3.23.43.13.53.33.13.33.23.72.7


P7A . Cun oportuno y simple ha sido su acceso a las siguientes prestaciones mdicas cuando usted lo ha solicitado?



P7.1A Obtencin hora medicina general en su consultorio o centro mdico (primera visita)4.54.54.45.24.64.04.15.55.34.1

P7.2A Obtencin de horas medicas de especialistas en su hospital4.04.24.04.94.23.73.55.35.13.7

P7.3A Entrega de resultados de exmenes que indica su mdico (Ej. laboratorio, radiografas etc)4.54.54.55.64.64.04.25.55.23.8

P7.4A Poder hospitalizarse4.04.04.05.64.23.53.55.45.43.4

P7.5A Poder operarse3.93.93.95.54.13.33.35.35.13.3

P7.6A Atencin de urgencias en el SAPU de su sector4.14.24.04.34.23.93.94.45.14.1

P7.7A Atencin en el servicio de urgencia del hospital3.83.83.84.73.93.53.64.64.73.3


P8 En un ao ms el sistema de salud chileno dar el acceso a las prestaciones mdicas de las personas en forma: ms demorosa,menos demoroso o igual de demoroso? ?



Ms12.6%10.2%14.7%10.4%13.0%12.5%12.6%17.1%3.3%5.6%

Menos27.2%33.1%22.0%26.5%24.6%31.2%25.4%31.2%36.2%25.0%

Igual54.9%53.9%55.8%52.8%56.8%52.9%56.0%48.7%42.3%67.2%

NS/NR5.3%2.7%7.5%10.4%5.6%3.5%6.0%3.0%18.2%2.2%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%


P8A Cun oportuno y simple considera usted que ser su acceso a las prestaciones mdicas en un ao ms?



Ms oportuno y simple20.5%23.6%17.8%26.5%17.9%22.5%22.3%20.8%27.3%7.8%

Menos oportuno y simple19.1%19.8%18.4%23.2%14.6%24.2%18.4%21.5%12.2%19.2%

Igual52.1%51.4%52.7%40.7%58.2%46.6%50.5%53.7%42.0%60.7%

NS/NR8.4%5.2%11.2%9.6%9.3%6.7%8.8%4.0%18.5%12.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%


P9 . Cun cubierto y protegido financieramente cree usted que se siente la poblacin chilena con su actual plan de Salud?



MALO O REGULAR20.3%15.5%24.6%16.5%17.6%25.2%22.4%12.2%25.3%25.2%78.9%

16.9%18.0%16.0%23.5%16.3%16.1%14.1%23.2%13.7%19.8%

19.6%19.5%19.7%27.6%20.3%16.5%17.5%24.6%26.6%17.7%

22.0%25.1%19.4%22.5%23.3%20.2%23.6%21.4%25.1%13.7%

NEUTRO15.4%15.6%15.2%9.8%16.1%15.9%16.0%16.0%5.1%14.3%15.4%

BUENO3.8%5.0%2.7%4.4%4.0%4.4%2.0%5.6%5.1%

1.3%1.1%1.6%1.2%1.8%1.5%3.7%

NS/NR0.6%0.3%0.9%0.9%0.4%0.5%0.6%4.2%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA3.13.33.02.93.23.03.23.12.73.0


P9A Cun cubierto y protegido financieramente se siente usted con su actual plan de Salud?



MALO O REGULAR13.6%10.0%16.8%1.2%12.2%18.9%15.2%4.3%30.4%50.9%

9.7%11.5%8.1%9.2%8.2%11.8%10.6%6.9%4.6%12.2%

12.1%12.1%12.1%14.0%8.5%16.7%15.4%5.5%12.9%

15.4%16.5%14.5%18.2%13.6%17.3%18.6%12.3%6.4%8.2%

NEUTRO22.2%21.9%22.5%22.7%25.3%17.7%22.8%22.5%53.6%7.5%22.2%

BUENO17.5%20.2%15.2%26.7%20.6%10.8%11.7%36.6%12.9%8.3%25.3%

7.8%6.1%9.3%8.1%9.4%5.5%5.1%11.8%22.5%8.5%

NS/NR1.6%1.7%1.5%2.1%1.3%0.4%12.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.14.24.04.64.33.63.85.05.43.1


P10 Cree ud. que el plan AUGE durante los cinco aos de su vigencia ha significado un cambio para la poblacin chilena?



110.3%12.0%8.8%8.1%16.0%11.9%4.0%26.6%9.5%

23.0%2.9%3.1%3.6%3.0%3.4%2.0%4.5%

36.9%8.4%5.5%18.5%8.3%1.8%6.5%10.4%1.5%3.0%

415.0%14.7%15.2%16.5%14.0%16.0%16.3%12.5%9.1%15.1%

521.5%22.0%21.1%27.9%22.3%18.7%18.3%30.4%31.6%15.6%

624.8%23.0%26.4%10.1%26.4%26.5%26.2%20.8%12.9%30.2%

712.6%11.0%13.9%26.3%11.4%10.6%11.6%15.9%13.6%10.3%

NS/NR6.0%5.9%6.0%0.6%6.0%7.4%5.8%4.0%4.6%11.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.74.54.85.14.74.54.65.04.24.8


P10A Cual es su nivel de preocupacin respecto a que usted sufra una enfermedad catastrfica que no est contemplada en el plan AUGE?



110.3%13.1%7.8%9.8%9.5%11.5%8.4%10.2%21.9%16.5%

22.6%4.1%1.4%5.6%2.5%2.0%1.8%3.6%6.1%

34.9%7.5%2.6%5.9%4.9%4.7%4.1%7.7%6.9%2.6%

47.3%7.7%7.0%18.4%6.5%5.6%6.7%9.7%12.9%3.7%

510.9%10.4%11.3%10.5%12.2%9.2%10.0%14.8%6.1%8.8%

614.3%14.1%14.4%20.6%13.4%13.8%15.5%12.5%17.1%10.8%

746.5%40.5%51.8%29.3%46.7%50.9%51.7%36.9%30.5%45.1%

NS/NR3.1%2.5%3.7%4.3%2.4%1.9%4.5%4.6%6.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA5.45.15.74.95.55.55.75.14.65.1


P11 Usted sabe comparar su plan de salud?



S31.0%29.3%32.5%48.4%35.3%20.4%26.2%49.8%38.4%13.0%

No57.6%58.7%56.7%46.5%52.2%68.1%65.5%44.7%49.4%46.4%

No Responde11.4%12.0%10.8%5.1%12.5%11.5%8.3%5.6%12.2%40.6%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%


P12 La informacin que usted tiene sobre su plan de salud Es satisfactoria o no es satisfactoria?



Satisfactoria30.2%31.6%29.1%33.8%38.9%17.2%22.8%57.8%38.5%6.9%

No es satisfactoria55.5%54.9%56.0%56.9%48.5%64.9%65.8%35.8%43.9%46.9%

No Responde14.3%13.5%14.9%9.3%12.6%17.9%11.4%6.4%17.7%46.2%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%


P13 Si tuviera que pagar lo mismo, Usted se cambiara a una Isapre o FONASA (segn corresponda)?



S21.6%23.6%19.9%20.2%22.4%21.0%24.4%23.1%17.8%4.6%

No66.7%65.4%67.8%75.0%66.1%65.2%71.0%73.9%69.8%26.1%

No Responde11.7%11.0%12.3%4.8%11.5%13.7%4.6%3.1%12.4%69.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%


P13A Cunto ms estara dispuesto a pagar usted mensualmente para recibir un plan de salud que lo deje satisfecho?



Nada64.1%61.7%66.3%69.6%59.3%69.5%65.3%60.0%50.3%71.8%

11.9%1.1%2.5%3.1%0.6%1.8%3.3%

22.9%3.6%2.3%3.4%3.0%2.4%5.9%

34.8%7.3%2.6%6.3%3.9%5.6%4.9%4.6%

40.4%0.3%0.4%1.0%0.6%

53.5%3.3%3.7%4.3%3.3%4.2%1.9%4.0%

60.1%0.1%0.1%0.2%0.1%0.6%

73.0%3.6%2.4%2.6%4.3%3.3%2.3%3.5%

80.9%0.4%1.3%0.3%1.9%1.1%2.1%

92.0%1.4%2.5%3.4%0.5%1.2%1.0%8.9%

108.5%7.9%9.0%20.2%7.3%7.1%8.3%11.4%14.0%1.6%

130.4%0.9%0.8%0.4%0.7%

150.6%0.8%0.4%1.5%0.9%0.5%0.6%4.6%

202.2%3.5%1.1%8.8%1.7%1.2%1.3%3.2%11.4%2.0%

230.2%0.3%0.3%0.3%

300.8%0.7%0.8%1.0%0.6%1.0%0.7%

400.3%0.4%0.3%0.6%0.3%0.6%

500.1%0.1%0.1%0.1%

1000.2%0.4%0.3%0.7%

NS/NR3.1%2.4%3.8%3.8%3.0%2.2%2.7%15.0%5.5%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA Otorga cifra9.09.68.313.19.27.48.110.213.08.8


P13B Cunto ms estara dispuesto a pagar usted mensualmente para cambiarse de FONASA a ISAPRE?


MasculinoFemeninoAltoMedioBajoFONASA

Nada32.3%29.8%34.3%10.7%30.3%36.6%32.3%

11.1%2.0%2.0%1.1%

26.8%3.6%9.4%5.9%8.5%6.8%

316.7%28.4%6.9%19.1%15.2%16.7%

40.9%1.9%2.0%0.9%

59.6%1.0%16.8%10.7%11.7%6.9%9.6%

75.8%11.9%0.7%5.2%7.1%5.8%

83.9%2.6%4.9%4.3%3.7%3.9%

91.1%2.0%2.0%1.1%

1012.3%9.7%14.4%10.7%15.3%12.3%

130.5%1.0%0.9%0.5%

205.0%7.5%2.9%78.6%0.9%3.7%5.0%

301.1%2.0%2.0%1.1%

NS/NR3.1%2.6%3.5%5.0%1.1%3.1%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA Otorga cifra7.16.97.318.26.46.67.1

BASE: TOTAL Casos se cambiara de Fonosa a Isapre***Opina S.A.***

P14 Cul es la principal razn de cambio?



Razn econmica20.8%27.9%13.3%24.7%20.6%20.0%3.4%67.2%34.4%

Calidad del servicio71.4%64.2%78.9%48.5%75.3%71.4%92.6%22.1%25.9%65.6%

Otro, especificar5.1%7.9%2.2%3.6%8.6%4.0%1.2%65.7%

NS/NR2.7%5.6%26.8%0.5%9.5%8.4%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

BASE: TOTAL Casos declara cambio (pregunta 13)***Opina S.A.***

P15 . Cunto ms pagara usted por su plan de salud para que el precio de los planes de salud fuera igual para hombres y mujere?



Nada59.6%58.2%60.8%45.2%56.6%67.6%63.1%49.3%44.2%68.5%

11.9%0.8%2.8%4.8%2.2%0.6%0.3%3.4%7.9%

22.6%2.0%3.1%0.6%3.8%1.4%1.9%5.5%1.5%0.6%

35.6%8.5%3.0%6.5%5.7%7.4%3.6%6.1%

40.4%0.7%0.3%0.6%0.7%

54.1%4.4%3.9%2.1%6.2%1.7%4.3%6.0%

72.4%3.2%1.7%2.5%3.0%3.6%0.9%

81.5%1.3%1.6%0.6%3.1%1.3%1.8%2.1%

92.3%1.4%3.0%3.4%1.3%1.7%1.0%8.9%

1010.0%9.8%10.3%33.1%7.2%7.9%8.2%16.6%12.5%4.5%

120.1%0.1%0.1%1.8%

130.2%0.5%0.5%0.4%

151.2%1.3%1.1%1.1%1.8%0.9%1.8%6.1%

202.4%3.5%1.4%4.4%3.3%0.6%1.2%3.5%16.0%2.0%

230.2%0.3%0.3%0.3%

250.5%0.9%4.8%1.9%

301.3%1.8%0.7%4.4%1.1%0.6%1.5%1.4%

370.1%0.2%0.1%0.2%0.2%

400.2%0.5%0.5%0.3%0.3%

500.2%0.3%0.1%0.4%0.3%

NS/NR3.2%2.3%4.0%0.6%3.3%3.8%2.4%2.9%11.7%5.5%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%



P16 El presidente Piera anunci una serie de medidas en Salud. Le nombrar algunas de estas medidas y usted me dir cuan buenas son



P16.1 Eliminar o reducir el 7% que cotizan los jubilados6.56.56.56.76.46.66.56.66.26.3

P16.2 Terminar con las listas de espera AUGE en dos aos6.46.46.56.86.36.66.46.56.16.7

P16.3 Cuando el sistema pblico no pueda atender una ciruga o una consulta especializada en cierto plazo, las personas se podr6.66.56.66.76.56.66.56.66.46.7

P16.4 El sector privado construir hospitales y consultorios para que el Estado los siga administrando6.26.16.35.56.16.56.35.86.26.2

P16.5 Aumentar recursos a Hospitales y Consultorios para contratar especialistas6.76.76.66.56.66.76.76.66.56.7

P16.6 Aumentar sanciones a mdicos por licencias fraudulentas6.66.66.66.86.56.76.66.66.16.6

P16.7 Costos iguales para todos en los planes bsicos de las ISAPRES (Hombres, mujeres, nios y adultos tercera edad).6.56.56.66.36.56.76.56.56.46.6

P16.8 Campaa contra el tabaquismo y la obesidad.6.66.56.76.16.56.76.66.56.36.7

P16.9 Poner etiquetas a los alimentos advirtiendo contra la comida chatarra y productos que generan enfermedades crnicas.6.66.56.76.26.66.86.76.46.36.5

P16.10 Aumentar las clases de educacin fsica en colegios, liceos y universidades6.76.66.76.56.66.86.76.76.76.7


Total

0

0

0

0

PERTENENCIA SISTEMA SALUD JUNIO 2010

Santiago


TOTALSexoGSE


FONASA58.7%51.1%65.3%31.5%55.3%70.6%

ISAPRE25.8%31.2%21.0%52.5%32.2%9.7%

Otros3.4%5.2%1.7%10.5%3.4%1.4%

No Tiene12.2%12.5%12.0%5.5%9.2%18.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%





110.1%5.4%14.2%11.6%10.7%12.9%4.8%12.1%7.0%

29.3%8.7%9.9%10.5%7.7%11.3%9.9%8.8%10.2%

314.5%15.9%13.4%20.5%12.8%15.4%13.1%19.1%6.1%14.4%

427.9%32.0%24.3%42.5%26.2%26.6%25.6%29.1%64.3%26.7%

529.2%30.7%27.9%26.5%33.1%24.6%28.7%31.7%12.1%31.2%

66.0%4.1%7.7%6.9%6.4%6.6%4.4%5.5%6.6%

72.6%2.6%2.6%1.4%4.9%3.1%2.0%2.2%

NS/NR0.2%0.4%0.4%1.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA3.94.03.83.93.93.83.84.03.84.0





17.8%3.3%11.8%8.2%9.3%10.4%4.0%6.1%3.7%

27.5%7.2%7.8%5.0%6.3%10.0%7.8%3.9%16.2%

39.5%8.5%10.4%7.6%14.8%11.7%4.3%12.1%9.6%

418.3%22.7%14.5%26.0%11.5%25.9%18.5%16.1%36.3%17.3%

529.7%32.0%27.6%32.0%33.9%23.2%29.2%38.5%6.1%19.7%

618.1%20.0%16.5%31.5%22.5%8.4%13.4%29.0%12.1%19.5%

77.8%4.6%10.6%5.5%7.8%8.4%8.7%4.2%27.4%5.9%

NS/NR1.2%1.7%0.7%2.2%0.3%8.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.44.54.35.04.64.04.24.84.84.3





Mejor12.8%13.3%12.3%11.0%12.2%14.1%14.2%7.5%18.2%15.6%

Igual64.6%71.9%58.3%67.5%67.2%60.3%60.5%72.7%53.3%70.6%

Peor17.6%12.4%22.2%16.0%14.2%22.8%21.2%17.0%12.1%3.3%

No sabe5.0%2.4%7.2%5.5%6.4%2.8%4.1%2.9%16.4%10.5%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Mejor40.9%45.8%36.7%47.5%35.9%46.2%42.4%38.3%33.5%41.8%

Igual33.9%32.4%35.1%26.0%39.9%27.6%29.8%41.5%32.5%37.8%

Peor16.1%13.1%18.8%16.0%15.4%17.1%17.4%15.3%12.1%12.8%

No sabe9.1%8.7%9.4%10.5%8.8%9.2%10.5%4.9%21.9%7.6%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Aumentado48.0%43.5%51.9%58.5%48.4%44.6%45.9%57.6%44.6%38.5%

Mantiene42.0%44.7%39.6%26.0%42.4%45.6%43.2%34.4%49.9%49.7%

Disminuido7.3%9.1%5.6%5.0%7.4%7.7%8.4%6.5%5.7%

No sabe2.8%2.6%2.9%10.5%1.8%2.1%2.5%1.4%5.5%6.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Aumentado51.3%47.0%55.1%63.0%52.3%46.7%51.2%58.7%44.6%38.3%

Mantiene36.5%42.1%31.7%37.0%32.1%42.7%34.3%33.2%49.3%50.8%

Disminuido7.6%8.1%7.2%9.5%7.0%8.1%5.9%6.1%9.4%

No sabe4.5%2.8%6.0%6.1%3.5%6.4%2.2%1.5%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

































P7.5 Poder operarse2.92.92.93.42.92.72.83.03.52.7


















Ms12.2%9.8%14.4%10.5%13.1%11.4%12.2%17.4%4.7%

Menos27.6%34.5%21.6%26.0%24.7%32.1%25.5%31.8%39.6%25.6%

Igual54.9%53.8%55.8%52.5%56.1%53.7%56.1%47.9%38.6%68.0%

NS/NR5.3%2.0%8.3%11.0%6.0%2.8%6.2%2.9%21.9%1.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%







Igual50.7%50.1%51.2%36.5%56.8%45.9%48.3%53.2%38.6%60.0%

NS/NR8.7%5.0%12.0%11.0%10.5%5.7%9.2%4.3%21.9%12.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





120.0%14.7%24.6%16.0%16.9%25.4%21.9%11.6%26.9%26.4%

217.8%19.1%16.7%25.5%17.0%17.0%14.8%24.3%12.1%20.2%

319.6%18.8%20.3%27.0%20.1%16.8%17.4%24.0%28.5%18.0%

421.7%26.1%17.8%21.0%23.3%19.6%23.5%21.4%27.0%12.0%

515.5%15.3%15.8%10.5%16.5%15.5%16.4%16.5%13.6%

63.9%5.2%2.7%4.5%4.2%4.5%2.2%5.9%

71.1%0.9%1.4%1.1%1.4%1.1%3.9%

NS/NR0.4%0.7%0.7%0.3%5.5%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA3.13.33.02.83.23.03.23.12.63.0





113.0%9.4%16.1%11.5%18.4%14.2%4.1%29.0%

210.3%12.2%8.5%10.5%8.5%12.6%11.2%7.6%6.1%12.8%

312.3%12.0%12.6%16.0%8.4%16.9%15.8%5.8%12.9%

415.2%15.7%14.7%16.0%12.8%18.3%18.5%12.2%6.1%8.1%

521.8%21.8%21.8%21.5%25.8%16.2%22.5%21.5%62.0%7.8%

618.7%21.7%16.2%30.5%21.9%11.2%12.4%38.4%14.9%8.6%

77.0%5.4%8.4%5.5%8.8%5.0%4.9%10.4%11.0%8.9%

NS/NR1.7%1.7%1.7%2.2%1.4%0.5%11.9%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.14.24.04.64.43.63.85.05.13.2





110.2%11.8%8.7%8.0%16.0%11.5%4.4%32.9%9.9%

23.2%2.8%3.4%4.0%2.8%3.7%1.6%4.7%

37.3%9.5%5.3%20.5%8.5%2.1%7.0%10.8%3.2%

414.7%14.2%15.2%16.0%13.3%16.3%16.0%12.7%6.1%15.2%

521.5%22.4%20.7%26.5%22.4%19.0%18.4%30.9%28.5%14.6%

625.3%23.3%27.0%10.0%27.0%26.9%26.6%21.0%14.9%31.0%

711.6%9.3%13.5%27.0%10.3%9.2%10.6%14.5%11.5%10.2%

NS/NR6.3%6.6%6.0%6.5%7.7%6.2%4.1%6.1%11.1%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.74.54.85.14.74.54.64.93.94.7





110.5%13.8%7.7%10.5%9.6%11.8%8.3%11.0%20.8%17.3%

22.4%3.9%1.0%5.0%2.6%1.4%1.4%3.4%5.7%

34.4%7.2%2.1%5.0%4.5%4.2%3.6%8.1%2.2%

47.5%7.8%7.2%21.0%6.2%5.6%6.8%9.8%14.9%3.9%

511.5%10.6%12.3%10.5%12.9%10.0%10.8%15.0%6.1%9.3%

614.7%13.9%15.4%21.0%13.9%14.1%15.8%12.8%22.5%11.3%

745.7%39.9%50.7%27.0%45.5%50.8%51.4%35.0%29.7%44.9%

NS/NR3.3%2.8%3.6%4.7%2.1%1.9%4.9%6.1%5.4%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA5.45.15.74.95.55.55.75.04.85.1





S30.3%28.5%31.9%48.5%34.5%19.7%25.0%49.3%40.0%13.1%

No57.5%58.4%56.8%46.5%52.4%67.7%65.5%44.9%54.5%46.8%

No Responde12.1%13.1%11.3%5.0%13.1%12.6%9.5%5.8%5.5%40.2%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Satisfactoria29.1%30.8%27.6%31.5%37.9%16.2%21.8%56.9%23.6%7.2%


No Responde15.3%15.1%15.6%10.0%13.7%19.0%12.4%7.0%20.8%45.4%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





S21.7%24.6%19.2%21.0%22.4%21.0%24.2%24.1%21.4%4.8%

No66.0%63.8%68.0%73.5%65.9%64.2%71.2%72.8%67.1%26.2%

No Responde12.2%11.6%12.8%5.5%11.7%14.8%4.5%3.1%11.5%69.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Nada64.1%61.9%66.0%68.5%59.7%69.1%66.1%58.6%41.2%72.2%

12.2%1.3%2.9%3.6%0.7%2.1%3.6%

23.2%3.9%2.6%3.6%3.5%2.7%6.4%

35.1%8.1%2.4%6.7%4.1%6.1%5.1%6.1%

40.3%0.5%0.7%0.5%

52.8%2.4%3.1%3.3%2.8%3.1%1.6%4.2%

73.2%3.9%2.6%2.6%4.9%3.8%2.2%3.2%

81.0%0.4%1.5%0.4%2.2%1.3%2.2%

91.9%1.3%2.4%3.6%0.9%0.8%9.4%

108.5%7.8%9.1%21.5%7.5%6.4%7.8%12.2%16.4%1.7%

130.4%0.9%0.8%0.3%0.8%

150.4%0.4%0.3%0.7%0.3%6.1%

202.3%3.7%1.0%10.0%1.4%1.4%1.2%3.5%14.9%1.5%

230.2%0.3%0.4%0.3%

300.7%0.4%0.9%0.7%0.7%0.8%0.8%

400.4%0.4%0.3%0.7%0.3%0.7%

1000.2%0.4%0.4%0.8%

NS/NR3.3%2.6%4.0%3.9%3.5%2.3%2.9%15.4%5.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%






Nada32.5%31.5%33.4%29.6%38.9%32.5%

11.3%2.5%2.4%1.3%

26.5%3.0%9.8%5.0%8.9%6.5%

317.0%29.9%5.0%18.0%17.0%17.0%

58.4%16.1%12.0%4.5%8.4%

76.5%13.5%5.3%8.5%6.5%

84.6%3.0%6.1%5.0%4.5%4.6%

91.3%2.5%2.4%1.3%

1012.6%8.9%16.0%12.7%13.4%12.6%

205.4%7.3%3.7%100.0%4.5%5.4%

301.3%2.5%2.4%1.3%

NS/NR2.7%3.0%2.5%5.0%2.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%






Razn econmica23.1%30.1%15.2%23.8%23.0%23.0%3.6%69.2%34.4%

Calidad del servicio68.9%61.9%76.8%50.0%73.5%67.0%91.6%21.9%28.3%65.6%

Otro, especificar5.5%8.0%2.6%3.4%10.0%4.8%71.7%

NS/NR2.5%5.4%26.2%8.8%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Nada60.0%58.9%60.9%42.0%57.9%67.7%64.3%49.2%35.2%68.8%

12.1%0.9%3.3%5.5%2.5%0.7%0.3%3.7%8.2%

22.3%1.3%3.1%3.3%1.4%1.4%5.5%

35.5%8.7%2.6%6.0%6.2%7.7%2.8%6.1%

40.5%0.9%0.4%0.7%0.8%

53.4%3.5%3.3%5.9%0.7%3.4%5.4%

72.6%3.5%1.9%2.6%3.5%4.2%0.7%

81.7%1.5%1.9%0.7%3.5%1.6%2.0%2.2%

92.2%1.3%2.9%3.6%0.7%1.4%0.8%9.4%

1010.0%9.7%10.3%37.0%7.0%7.1%7.6%17.6%16.4%4.2%

130.2%0.4%0.4%0.3%

151.4%1.5%1.2%1.1%2.1%1.1%2.0%6.1%

202.5%3.7%1.5%5.0%3.4%0.7%1.2%3.8%21.0%1.5%

230.2%0.3%0.4%0.3%

250.5%1.0%5.5%2.1%

301.4%1.9%0.9%5.0%1.1%0.7%1.6%1.6%

400.2%0.4%0.4%0.3%

NS/NR3.4%2.6%4.1%3.5%4.2%2.5%2.9%15.4%5.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

















Valparaso


TOTALSexoGSE


FONASA72.6%68.1%76.5%29.8%68.9%88.3%

ISAPRE16.7%25.2%9.2%70.2%15.3%5.1%

Otros6.9%4.4%9.1%10.4%3.9%

No Tiene3.8%2.3%5.2%5.4%2.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%





114.8%16.0%13.8%9.6%10.5%22.1%18.6%12.6%11.4%

25.8%3.4%7.8%8.0%4.0%6.5%7.4%13.3%

313.2%16.8%10.0%9.6%18.7%6.5%8.7%33.1%6.3%22.8%

426.6%34.6%19.6%44.0%26.7%22.1%22.3%39.8%33.0%39.1%

526.3%15.8%35.4%36.9%22.1%29.4%29.4%23.9%6.3%13.3%

65.9%4.6%7.0%8.2%4.0%6.9%12.6%

74.1%3.4%4.6%3.9%5.4%4.2%3.2%7.7%

NS/NR3.4%5.3%1.8%1.8%6.5%3.4%14.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA3.83.64.04.03.83.73.84.03.93.3





110.3%11.8%8.9%9.6%5.5%17.0%14.2%

28.7%9.7%7.8%8.0%11.7%10.5%3.2%7.4%

37.8%9.0%6.7%4.8%11.1%3.9%7.3%12.3%11.4%

414.2%17.8%11.1%5.9%17.5%11.7%16.8%6.6%6.3%11.4%

528.3%31.3%25.7%47.6%29.2%22.2%25.3%45.0%20.3%27.2%

618.7%10.5%25.7%27.3%16.9%18.9%18.4%21.1%19.0%11.4%

78.8%6.7%10.7%4.8%8.2%10.7%6.3%5.9%47.0%

NS/NR3.3%3.2%3.4%3.5%3.9%1.2%5.8%38.6%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.44.14.64.84.54.14.14.95.84.6





Mejor12.9%11.4%14.2%16.6%11.9%13.3%16.2%6.8%

Igual64.4%66.8%62.2%63.1%69.3%57.8%61.2%69.6%86.0%61.9%

Peor18.3%16.2%20.2%14.4%14.2%24.9%20.5%15.1%24.7%

No sabe4.4%5.6%3.4%5.9%4.5%3.9%2.1%8.6%14.0%13.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Mejor36.8%40.3%33.8%38.0%39.5%32.9%35.8%42.3%32.7%39.1%

Igual33.9%33.3%34.4%31.0%37.1%30.2%35.0%37.0%26.6%11.4%

Peor19.6%15.7%22.9%20.3%19.1%20.0%20.3%12.0%20.3%36.1%

No sabe9.8%10.7%8.9%10.7%4.3%17.0%8.8%8.7%20.4%13.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Aumentado41.7%33.4%49.0%60.8%42.7%35.6%39.6%48.1%53.3%34.2%

Mantiene51.4%59.9%44.0%33.3%50.1%57.8%55.6%43.3%19.0%65.8%

Disminuido4.9%4.6%5.2%5.9%6.4%2.7%4.2%8.6%6.3%

No sabe1.9%2.1%1.8%0.8%3.9%0.6%21.4%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Aumentado53.5%54.2%52.9%62.0%50.8%55.1%54.3%60.5%39.3%34.2%

Mantiene38.1%38.9%37.4%38.0%38.1%38.1%39.0%33.1%39.3%41.1%

Disminuido3.8%2.3%5.2%5.4%2.7%4.1%6.3%11.4%

No sabe4.5%4.6%4.5%5.7%4.0%2.6%6.4%15.1%13.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

































P7.5 Poder operarse3.13.13.13.53.03.33.23.03.31.8


















Ms14.9%12.9%16.6%9.6%12.4%19.7%14.6%14.4%14.0%24.7%

Menos24.7%24.3%25.1%29.8%23.7%24.9%25.1%25.8%25.3%11.4%

Igual55.3%55.1%55.5%54.7%61.1%47.6%55.5%56.4%54.4%50.0%

NS/NR5.0%7.7%2.7%5.9%2.9%7.8%4.8%3.4%6.3%13.9%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Ms oportuno y simple22.1%19.7%24.2%29.8%19.6%23.6%21.3%28.5%26.7%

Menos oportuno y simple10.5%13.3%8.1%11.4%11.9%9.7%12.8%12.6%11.4%

Igual61.6%60.7%62.3%70.2%67.3%51.5%62.3%58.7%53.3%75.3%

NS/NR5.8%6.3%5.5%1.7%13.1%6.6%7.4%13.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





122.6%20.8%24.1%20.3%22.3%23.6%25.0%18.3%20.3%

210.9%10.9%11.0%9.6%11.6%10.4%10.1%11.2%19.0%11.4%

320.0%24.6%16.1%32.1%22.0%14.3%18.0%30.9%20.3%11.4%

424.2%18.0%29.5%33.3%22.8%23.9%24.0%21.4%19.0%49.5%

514.5%17.7%11.8%4.8%13.5%18.5%13.8%11.8%21.4%27.7%

63.1%3.4%2.7%3.9%2.7%4.2%

72.6%2.3%2.9%2.0%4.0%3.6%

NS/NR2.1%2.3%1.9%2.0%2.7%1.4%6.4%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA3.23.23.12.93.13.33.23.03.03.9





118.2%14.1%21.8%9.6%16.7%22.4%20.5%5.9%61.4%

25.7%6.5%5.0%6.2%6.5%7.9%

310.7%12.9%8.7%9.1%15.6%13.3%3.2%13.3%

417.2%21.8%13.2%33.3%19.0%10.7%19.3%13.3%7.7%11.4%

525.2%23.2%27.0%31.0%22.5%27.6%24.7%32.9%26.4%

69.4%10.1%8.7%12.1%8.0%8.2%18.1%6.3%

713.1%10.2%15.5%26.2%13.4%9.3%6.2%26.6%59.6%

NS/NR0.5%1.1%1.0%13.9%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.14.14.14.84.23.83.75.36.21.7





110.9%13.1%9.0%9.4%15.8%14.5%6.3%

22.0%3.2%1.0%1.0%3.9%1.4%5.8%

34.0%1.1%6.6%4.8%6.8%3.6%5.9%6.3%

416.9%18.7%15.2%20.3%18.1%14.3%18.1%11.3%19.0%13.3%

521.3%19.1%23.2%38.0%21.3%17.1%17.7%24.8%41.7%36.7%

621.7%21.2%22.2%10.7%22.2%23.9%24.3%18.8%6.3%13.9%

719.2%22.2%16.6%21.4%18.5%19.7%16.9%30.6%20.4%11.4%

NS/NR3.9%1.1%6.3%4.8%2.7%5.4%3.5%2.7%24.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.84.84.95.24.94.74.75.44.95.3





18.7%8.8%8.6%4.8%9.1%9.2%8.9%2.7%25.3%

24.3%5.3%3.5%9.6%1.8%6.5%3.9%5.8%13.9%

37.9%10.0%6.0%11.8%7.2%7.8%6.7%3.4%29.1%11.4%

46.3%6.7%6.0%8.2%5.3%6.0%9.0%6.3%

56.5%9.0%4.3%10.7%7.6%3.9%5.6%11.9%6.3%

611.4%15.6%7.8%17.8%10.1%11.7%13.4%10.1%

752.5%44.5%59.3%45.3%54.3%51.6%53.5%57.0%33.0%48.0%

NS/NR2.4%4.5%1.7%4.0%1.9%26.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA5.55.35.75.45.65.45.55.84.05.4





S35.5%35.0%36.0%47.6%40.9%25.1%32.7%54.7%33.0%11.4%

No58.1%60.4%56.2%46.5%51.0%70.9%65.3%41.9%33.0%38.6%

No Responde6.3%4.6%7.8%5.9%8.0%4.0%2.0%3.4%34.0%50.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Satisfactoria37.6%36.4%38.6%49.9%45.3%23.9%28.1%67.2%86.3%


No Responde7.2%3.2%10.7%4.8%5.2%10.7%5.9%7.4%63.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





S21.0%16.8%24.7%14.4%22.0%21.3%25.5%12.3%6.3%

No71.1%76.3%66.4%85.6%67.8%72.0%69.7%84.5%78.6%24.7%

No Responde7.9%6.9%8.9%10.3%6.7%4.8%3.2%15.1%75.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Nada64.5%60.5%67.9%77.5%56.5%72.2%60.8%74.5%79.7%63.3%

21.0%1.1%0.8%1.8%1.3%

33.0%2.3%3.6%3.7%2.7%3.4%3.2%

41.0%2.1%2.6%1.3%

58.3%9.0%7.8%11.1%6.6%10.1%5.8%

61.0%1.1%0.8%1.8%0.6%13.9%

71.4%1.1%1.6%2.7%0.6%3.2%11.4%

92.6%2.3%2.9%2.0%4.0%2.9%3.2%

108.9%8.8%8.9%10.7%6.4%11.9%10.8%3.4%6.3%

130.5%1.1%1.0%0.7%

152.1%3.6%0.8%11.8%1.8%1.3%6.8%

201.9%2.3%1.6%3.7%2.1%11.4%

301.5%2.3%0.8%2.9%2.1%

500.5%1.1%1.0%0.7%

NS/NR1.8%1.1%2.5%3.5%1.2%14.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%






Nada31.1%17.2%38.1%50.0%34.2%25.3%31.1%

28.0%8.6%7.7%10.2%6.3%8.0%

315.6%17.2%14.8%25.0%6.3%15.6%

45.3%15.7%12.0%5.3%

516.0%8.6%19.7%50.0%10.2%19.0%16.0%

72.4%3.6%4.6%2.4%

1010.8%15.7%8.3%24.7%10.8%

132.9%8.6%5.6%2.9%

202.9%8.6%5.6%2.9%

NS/NR5.1%7.7%4.6%6.3%5.1%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%





MasculinoFemeninoAltoMedioBajoFONASAISAPREOtros

Razn econmica4.7%6.8%3.4%33.3%4.6%2.5%26.0%

Calidad del servicio88.5%86.3%89.8%33.3%87.0%100.0%97.5%26.0%

Otro, especificar2.5%6.8%4.6%26.0%

NS/NR4.2%6.8%33.3%3.8%22.1%100.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Nada57.0%53.6%59.9%67.9%47.9%66.8%56.5%50.9%73.4%63.3%

25.0%6.9%3.4%4.8%7.8%1.3%4.2%5.9%6.3%13.9%

36.4%6.9%6.0%10.3%2.7%5.4%12.2%6.3%

59.0%10.2%8.0%16.6%8.4%8.0%9.5%12.6%

71.0%1.1%0.8%1.8%0.6%3.2%

93.1%2.3%3.8%2.0%5.4%3.6%3.2%

1010.1%9.8%10.4%5.9%8.7%13.1%11.9%6.0%11.4%

120.5%1.1%1.0%7.7%

130.5%1.1%1.0%0.7%

150.4%0.8%0.8%6.3%

201.5%2.3%0.8%2.9%1.5%11.4%

300.5%1.1%1.0%0.7%

371.0%1.8%0.8%1.3%1.3%

400.5%1.1%1.0%3.2%

501.5%2.3%0.8%2.9%2.1%

NS/NR1.8%3.4%4.8%1.7%1.3%1.9%2.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

















Segmentos

GSE

Nmero%

Alto599.8%

Medio31552.5%

Bajo22637.7%

TOTAL:600100.0%


Sexo

Nmero%

Masculino28046.7%

Femenino32053.3%

TOTAL:600100.0%


Regin

Nmero%

Santiago40066.7%

Gran Vaparaso20033.3%

TOTAL:600100.0%


Sistema de Salud


TOTALSexoGSE


FONASA60.5%53.3%66.8%31.3%57.1%73.0%

ISAPRE24.6%30.5%19.5%54.7%30.0%9.1%

Otros3.8%5.1%2.7%9.2%4.3%1.7%

No Tiene11.1%11.2%11.1%4.8%8.7%16.2%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%



ClasificacinTotal%

MALO O REGULAR10.7%61.7%

NEUTRO8.9%28.9%

BUENO14.4%8.8%

NS/NR27.8%0.6%

28.9%

6.0%

2.8%

0.6%


ClasificacinTOTAL%


NEUTRO7.7%29.5%

BUENO9.3%26.1%

NS/NR17.8%1.5%

29.5%

18.2%

7.9%

1.5%


ClasificacinSistema de Salud

FONASAISAPREOtrosNo TienePromedio

Mejor14.5%7.4%13.9%14.9%12.7%

Igual60.6%72.4%61.1%70.2%66.1%

Peor21.1%16.8%9.2%4.3%12.9%

No sabe3.8%3.4%15.8%10.6%8.4%




Mejor41.3%38.6%33.3%41.7%38.7%

Igual30.6%41.1%31.1%36.6%34.9%

Peor17.8%15.0%14.1%13.8%15.2%

No sabe10.2%5.3%21.5%7.9%11.2%




Aumentado44.9%56.8%46.7%38.3%46.7%

Mantiene45.2%35.2%42.6%50.5%43.4%

Disminuido7.7%6.7%1.5%5.5%5.3%

No sabe2.2%1.3%9.3%5.7%4.6%




Aumentado51.6%58.9%43.3%38.1%48.0%

Mantiene35.1%33.2%47.0%50.3%41.4%

Disminuido7.4%5.4%6.1%9.5%7.1%

No sabe5.8%2.6%3.6%2.0%3.5%


Referente a:FONASAISAPREOtrosNo TienePregunta

P5.1 Mdicos que le atendieron5.45.85.55.6P5.1 Mdicos que le atendieronPorcentaje de nota con escala de 1 a 7 . (%)P5.2 Enfermeras, auxiliaresPorcentaje de nota con escala de 1 a 7 . (%)P5.3 El trato del personal Administrativo, incluyendo recepcionistaPorcentaje de nota con escala de 1 a 7 . (%)P5.4 La comodidad de las salas de esperaPorcentaje de nota con escala de 1 a 7 . (%)P5.5 La calidad de la infraestructura mdicaPorcentaje de nota con escala de 1 a 7 . (%)P5.6 La forma de solicitar hora mdica por telfonoPorcentaje de nota con escala de 1 a 7 . (%)P5.7 Tiempo que le dio el mdico en la atencinPorcentaje de nota con escala de 1 a 7 . (%)P5.8 Tiempo que tuvo que esperar para recibir la atencin mdicaPorcentaje de nota con escala de 1 a 7 . (%)P5.9 El monto que tuvo que cancelar por esa ltima atencinPorcentaje de nota con escala de 1 a 7 . (%)

P5.2 Enfermeras, auxiliares5.25.75.85.2FONASA5.477.15.274.35.172.94.868.6571.43.651.44.767.14.260.05.375.7

P5.3 El trato del personal Administrativo, incluyendo recepcionista5.15.55.45.3ISAPRE5.882.95.781.45.578.65.781.4685.75.984.35.578.65.274.35.274.3

P5.4 La comodidad de las salas de espera4.75.75.75.2OTROS5.578.65.882.95.477.15.781.45.781.44.564.35.477.1571.45.477.1

P5.5 La calidad de la infraestructura mdica5.06.05.75.2NO TIENE5.680.05.274.35.375.75.274.35.274.33.955.75.172.9571.45.680.0

P5.6 La forma de solicitar hora mdica por telfono3.65.94.53.9

P5.7 Tiempo que le dio el mdico en la atencin4.75.55.45.1

P5.8 Tiempo que tuvo que esperar para recibir la atencin mdica4.25.25.05.0

P5.9 El monto que tuvo que cancelar por esa ltima atencin5.35.25.45.6


Referente a:FONASAISAPREOtrosNo Tiene

P6.1 El costo de su plan de salud3.65.14.23.6

P6.2 Los beneficios de su plan de salud3.65.14.52.7

P6.3 El costo de plan AUGE2.93.92.62.2

P6.4 Los beneficios del Plan AUGE3.24.03.12.6

P6.5 El costo del seguro catastrfico2.13.71.91.7

P6.6 Los beneficios del seguro catastrfico2.13.72.01.6

P6.7 La ley de urgencia medica que elimina el cheque en garanta, por ejemplo, en urgencia u hospitalizacin.3.14.62.72.5



P7.1 Obtencin hora medicina general en los consultorios o centros mdicos (primera visita)3.53.43.93.4

P7.2 Obtencin de horas medicas de especialistas en el hospital3.03.03.92.8

P7.3 Entrega de resultados de exmenes que indica el mdico a los pacientes (Ej. laboratorio, radiografas etc)3.83.84.73.3

P7.4 Poder hospitalizarse3.13.13.92.9

P7.5 Poder operarse2.93.03.42.7

P7.6 Atencin de urgencias en el SAPU3.93.54.73.7

P7.7 Atencin en el servicio de urgencia del hospital3.33.23.72.7



P7.1A Obtencin hora medicina general en su consultorio o centro mdico (primera visita)4.15.55.34.1

P7.2A Obtencin de horas medicas de especialistas en su hospital3.55.35.13.7

P7.3A Entrega de resultados de exmenes que indica su mdico (Ej. laboratorio, radiografas etc)4.25.55.23.8

P7.4A Poder hospitalizarse3.55.45.43.4

P7.5A Poder operarse3.35.35.13.3

P7.6A Atencin de urgencias en el SAPU de su sector3.94.45.14.1

P7.7A Atencin en el servicio de urgencia del hospital3.64.64.73.3




Ms12.6%17.1%3.3%5.6%9.7%

Menos25.4%31.2%36.2%25.0%29.5%

Igual56.0%48.7%42.3%67.2%53.5%

NS/NR6.0%3.0%18.2%2.2%7.3%




Ms oportuno y simple22.3%20.8%27.3%7.8%19.5%

Menos oportuno y simple18.4%21.5%12.2%19.2%17.9%

Igual50.5%53.7%42.0%60.7%51.7%

NS/NR8.8%4.0%18.5%12.3%10.9%


ClasificacinTOTAL%


NEUTRO16.9%15.4%

BUENO19.6%5.1%

NS/NR22.0%0.6%

15.4%

3.8%

1.3%

0.6%


ClasificacinTOTAL%


NEUTRO9.7%22.2%

BUENO12.1%25.3%

NS/NR15.4%1.6%

22.2%

17.5%

7.8%

1.6%


ClasificacinTOTAL%


NEUTRO3.0%21.5%

BUENO6.9%37.4%

NS/NR15.0%6.0%

21.5%

24.8%

12.6%

6.0%


ClasificacinTOTAL%


NEUTRO2.6%10.9%

BUENO4.9%60.8%

NS/NR7.3%3.1%

10.9%

14.3%

46.5%

3.1%


ClasificacinTOTAL

S31.0%

No57.6%

No Responde11.4%


ClasificacinTOTAL

Satisfactoria30.2%

No es satisfactoria55.5%

No Responde14.3%


ClasificacinTOTAL

S21.6%

No66.7%

No Responde11.7%


ClasificacinTOTAL

Nada64.1%

11.9%

22.9%

34.8%

40.4%

53.5%

60.1%

73.0%

80.9%

92.0%

108.5%

130.4%

150.6%

202.2%

230.2%

300.8%

400.3%

500.1%

1000.2%

NS/NR3.1%


ClasificacinTOTAL

Nada32.3%

11.1%

26.8%

316.7%

40.9%

59.6%

75.8%

83.9%

91.1%

1012.3%

130.5%

205.0%

301.1%

NS/NR3.1%


ClasificacinTOTAL

Razn econmica20.8%

Calidad del servicio71.4%

Otro, especificar5.1%

NS/NR2.7%


ClasificacinTOTAL

Nada59.6%

11.9%

22.6%

35.6%

40.4%

54.1%

72.4%

81.5%

92.3%

1010.0%

120.1%

130.2%

151.2%

202.4%

230.2%

250.5%

301.3%

370.1%

400.2%

500.2%

NS/NR3.2%


MedidasSistema Salud

FONASAISAPREOtrosNo Tiene

P16.1 Eliminar o reducir el 7% que cotizan los jubilados6.56.66.26.3

P16.2 Terminar con las listas de espera AUGE en dos aos6.46.56.16.7

P16.3 Cuando el sistema pblico no pueda atender una ciruga o una consulta especializada en cierto plazo, las personas se podr6.56.66.46.7

P16.4 El sector privado construir hospitales y consultorios para que el Estado los siga administrando6.35.86.26.2

P16.5 Aumentar recursos a Hospitales y Consultorios para contratar especialistas6.76.66.56.7

P16.6 Aumentar sanciones a mdicos por licencias fraudulentas6.66.66.16.6

P16.7 Costos iguales para todos en los planes bsicos de las ISAPRES (Hombres, mujeres, nios y adultos tercera edad).6.56.56.46.6

P16.8 Campaa contra el tabaquismo y la obesidad.6.66.56.36.7

P16.9 Poner etiquetas a los alimentos advirtiendo contra la comida chatarra y productos que generan enfermedades crnicas.6.76.46.36.5

P16.10 Aumentar las clases de educacin fsica en colegios, liceos y universidades6.76.76.76.7

Sistema de Salud

0

0

0

0


0.4291177451

0.2949330793

0.261351011

0.0145981645


0.126819685

0.6606683823

0.1285568234

0.0839551094


0.3874080773

0.3485446707

0.151870363

0.112176889


0.4666566695

0.4335790138

0.0534261208

0.0463381959


0.4798729576

0.4138229279

0.0712233366

0.0350807778


5.4

5.8

5.5

5.6

P5.1 Mdicos que le atendieron

5.2

5.7

5.8

5.2

P5.2 Enfermeras, auxiliares

5.1

5.5

5.4

5.3

P5.3 El trato del personal Administrativo, incluyendo recepcionista

4.8

5.7

5.7

5.2

P5.4 La comodidad de las salas de espera

5

6

5.7

5.2

P5.5 La calidad de la infraestructura mdica

3.6

5.9

4.5

3.9

P5.6 La forma de solicitar hora mdica por telfono

4.7

5.5

5.4

5.1

P5.7 Tiempo que le dio el mdico en la atencin

4.2

5.2

5

5

P5.8 Tiempo que tuvo que esperar para recibir la atencin mdica

5.3

5.2

5.4

5.6

P5.9 El monto que tuvo que cancelar por esa ltima atencin

3.5890516111

5.1062294864

4.1858315154

3.5921858689

P6.1 El costo de su plan de salud

3.5721856788

5.1236184979

4.4906539761

2.6996231628

P6.2 Los beneficios de su plan de salud

2.8744585612

3.9134946087

2.6290813445

2.1514067674

P6.3 El costo de plan AUGE

3.2227843875

4.0005068253

3.1223470828

2.565429522

P6.4 Los beneficios del Plan AUGE

2.1270376134

3.6908803197

1.8984768672

1.6918061646

P6.5 El costo del seguro catastrfico

2.0780161786

3.67726513

2.0044927789

1.6303297122

P6.6 Los beneficios del seguro catastrfico

3.0917662749

4.58900792

2.7140876722

2.4743194691

P6.7 La ley de urgencia medica que elimina el cheque en garanta, por ejemplo, en urgencia u hospitalizacin.

3.4918257463

3.3782196762

3.9170355919

3.3686198353

P7.1 Obtencin hora medicina general en los consultorios o centros mdicos (primera visita)

2.9825437371

3.0057320336

3.9368607876

2.815826395

P7.2 Obtencin de horas medicas de especialistas en el hospital

3.8475720428

3.7746920863

4.7037111107

3.287438102

P7.3 Entrega de resultados de exmenes que indica el mdico a los pacientes (Ej. laboratorio, radiografas etc)

3.064444921

3.1420664696

3.8951676275

2.8803201429

P7.4 Poder hospitalizarse

2.8778096183

3.0370382627

3.4436498393

2.6512498056

P7.5 Poder operarse

3.8652594987

3.473649196

4.6915534925

3.6877839611

P7.6 Atencin de urgencias en el SAPU

3.2902064423

3.2198845071

3.6935282158

2.6716203847

P7.7 Atencin en el servicio de urgencia del hospital

4.0820787367

5.4539292941

5.2814524464

4.0516424508

P7.1A Obtencin hora medicina general en su consultorio o centro mdico (primera visita)

3.5496949431

5.254234897

5.1249768428

3.7459952695

P7.2A Obtencin de horas medicas de especialistas en su hospital

4.1850921905

5.5016367263

5.2353800841

3.7689238474

P7.3A Entrega de resultados de exmenes que indica su mdico (Ej. laboratorio, radiografas etc)

3.5161721112

5.3795758988

5.3696770229

3.398371736

P7.4A Poder hospitalizarse

3.3454386111

5.3478679254

5.0782893623

3.2936118012

P7.5A Poder operarse

3.9213267879

4.377655442

5.104460005

4.1041732435

P7.6A Atencin de urgencias en el SAPU de su sector

3.5625966117

4.6168478984

4.6804047772

3.2760880387

P7.7A Atencin en el servicio de urgencia del hospital

0.0965256215

0.2946585756

0.5354397886

0.0733760143


0.1953761949

0.1785286415

0.5172751141

0.1088200496


0.788953821

0.1539173534

0.0512044771

0.0059243485


0.5088140765

0.2222205381

0.2533191043

0.0156462811


0.3514861485

0.2149822661

0.3738834042

0.0596481812


0.2515721154

0.1087809856

0.6082365504

0.0314103486


0.3101290941

0.5760824851

0.1137884208


0.302419078

0.5548745899

0.1427063321


0.2164358753

0.6667301347

0.11683399


0.6414560978

0.018826322

0.0292088988

0.0478836291

0.0036190756

0.0349284171

0.0012664401

0.0296863608

0.0088135696

0.0198741847

0.0853145155

0.0042230707

0.0060968094

0.0222597305

0.0015978236

0.0076733407

0.0033617112

0.0006952954

0.0017638877

0.0314508196


Nada0.6414560978

10.018826322

20.0292088988

30.0478836291

40.0036190756

50.0349284171

60.0012664401

70.0296863608

80.0088135696

90.0198741847

100.0853145155

130.0042230707

150.0060968094

200.0222597305

230.0015978236

300.0076733407

400.0033617112

500.0006952954

1000.0017638877

NS/NR0.0314508196


0.3225119193

0.0108117251

0.0676449893

0.1673920946

0.0085879588

0.0961255033

0.0580159548

0.0386477624

0.0108117251

0.12277389

0.0047047386

0.0500210306

0.0108117251

0.0311389828


0.2076499919

0.7138302184

0.0510451464

0.0274746433


0.5956465225

0.0186487377

0.0261549125

0.0558414639

0.0039477175

0.0410121039

0.024249364

0.0148864294

0.022893134

0.1004160551

0.0006952954

0.002459183

0.0123556099

0.024035654

0.0015978236

0.0047819506

0.012518016

0.0012402001

0.002459183

0.0019617355

0.0321989083


0.5956465225

0.0186487377

0.0261549125

0.0558414639

0.0039477175

0.0410121039

0.024249364

0.0148864294

0.022893134

0.1004160551

0.0006952954

0.002459183

0.0123556099

0.024035654

0.0015978236

0.0047819506

0.012518016

0.0012402001

0.002459183

0.0019617355

0.0321989083


6.4833644977

6.5997089579

6.2252731827

6.2728093948

P16.1 Eliminar o reducir el 7% que cotizan los jubilados

6.3951498751

6.5298780843

6.0854640595

6.6615107213

P16.2 Terminar con las listas de espera AUGE en dos aos

6.5218892475

6.5746246059

6.4269432214

6.7145540859

P16.3 Cuando el sistema pblico no pueda atender una ciruga o una consulta especializada en cierto plazo, las personas se podr

6.316150102

5.7881230003

6.1530299888

6.171988974

P16.4 El sector privado construir hospitales y consultorios para que el Estado los siga administrando

6.672099634

6.6171486895

6.521231702

6.7150014922

P16.5 Aumentar recursos a Hospitales y Consultorios para contratar especialistas

6.643731457

6.6332572651

6.097064386

6.6079406515

P16.6 Aumentar sanciones a mdicos por licencias fraudulentas

6.5962391845

6.4599917954

6.3423857078

6.7265878056

P16.8 Campaa contra el tabaquismo y la obesidad.

6.7145394642

6.4322170266

6.3228350609

6.4604093563

P16.9 Poner etiquetas a los alimentos advirtiendo contra la comida chatarra y productos que generan enfermedades crnicas.

6.6696914178

6.6925576671

6.6747593539

6.7163234088

P16.10 Aumentar las clases de educacin fsica en colegios, liceos y universidades

6.5464741848

6.4948289196

6.4025773488

6.6339832529

P16.7 Costos iguales para todos en los planes bsicos de las ISAPRES (Hombres, mujeres, nios y adultos tercera edad).

0.6047417716

0.2459793703

0.038187351

0.1110915071


Grfico3

0.6047417716

0.2459793703

0.038187351

0.1110915071


Total


TOTALSexoGSE


FONASA60.5%53.3%66.8%31.3%57.1%73.0%

ISAPRE24.6%30.5%19.5%54.7%30.0%9.1%

Otros3.8%5.1%2.7%9.2%4.3%1.7%

No Tiene11.1%11.2%11.1%4.8%8.7%16.2%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%





REGULAR10.7%6.8%14.1%1.2%11.4%12.2%13.8%4.4%12.2%7.2%61.7%

8.9%8.0%9.6%9.2%7.8%10.4%9.4%8.1%1.8%10.3%

14.4%16.0%12.9%19.1%13.5%14.3%12.4%20.3%6.1%14.8%

27.8%32.4%23.7%42.7%26.2%26.0%25.1%30.0%56.9%27.2%

NEUTRO28.9%28.8%28.9%27.8%31.6%25.2%28.8%31.0%10.7%30.4%28.9%

BUENO6.0%4.2%7.6%7.1%6.1%6.7%4.0%7.2%6.3%8.8%

2.8%2.7%2.8%1.8%5.0%3.3%2.1%1.8%2.1%

NS/NR0.6%1.1%0.2%0.6%0.9%0.5%3.3%1.6%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA3.83.93.83.93.93.83.84.03.83.9





MALO O REGULAR8.1%4.4%11.4%1.2%7.9%10.3%11.0%3.7%4.6%3.6%42.9%

7.7%7.5%7.8%4.4%6.5%10.2%8.2%3.8%1.8%15.5%

9.3%8.6%9.9%0.6%8.1%13.4%11.0%5.0%9.2%9.7%

17.8%22.1%14.1%23.5%12.3%24.0%18.2%15.3%29.2%17.1%

NEUTRO29.5%31.9%27.4%33.9%33.3%23.0%28.6%39.1%9.4%20.0%29.5%

BUENO18.2%18.7%17.7%31.0%21.8%9.8%14.2%28.3%13.7%19.1%26.1%

7.9%4.9%10.6%5.4%7.9%8.7%8.3%4.4%32.0%5.7%

NS/NR1.5%1.9%1.0%2.4%0.5%0.5%0.5%9.4%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.44.54.45.04.64.04.24.95.14.3





Mejor12.8%13.1%12.6%11.7%12.2%14.0%14.5%7.4%13.9%14.9%

Igual64.6%71.2%58.8%67.0%67.4%60.0%60.6%72.4%61.1%70.2%

Peor17.7%12.9%21.9%15.8%14.2%23.1%21.1%16.8%9.2%4.3%

No sabe4.9%2.8%6.7%5.6%6.2%3.0%3.8%3.4%15.8%10.6%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Mejor40.4%45.1%36.3%46.3%36.4%44.4%41.3%38.6%33.3%41.7%

Igual33.9%32.5%35.0%26.6%39.5%27.9%30.6%41.1%31.1%36.6%

Peor16.6%13.4%19.3%16.5%15.9%17.5%17.8%15.0%14.1%13.8%

No sabe9.2%9.0%9.4%10.5%8.2%10.2%10.2%5.3%21.5%7.9%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Aumentado47.2%42.2%51.5%58.8%47.6%43.4%44.9%56.8%46.7%38.3%

Mantiene43.2%46.7%40.1%26.9%43.4%47.2%45.2%35.2%42.6%50.5%

Disminuido7.0%8.6%5.6%5.1%7.3%7.1%7.7%6.7%1.5%5.5%

No sabe2.7%2.5%2.8%9.2%1.7%2.3%2.2%1.3%9.3%5.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Aumentado51.6%47.9%54.8%62.9%52.2%47.8%51.6%58.9%43.3%38.1%

Mantiene36.8%41.7%32.4%37.1%32.8%42.1%35.1%33.2%47.0%50.3%

Disminuido7.1%7.3%6.9%9.0%6.4%7.4%5.4%6.1%9.5%

No sabe4.5%3.1%5.8%6.0%3.6%5.8%2.6%3.6%2.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

































P7.5 Poder operarse2.92.92.93.42.92.82.93.03.42.7


















Ms12.6%10.2%14.7%10.4%13.0%12.5%12.6%17.1%3.3%5.6%

Menos27.2%33.1%22.0%26.5%24.6%31.2%25.4%31.2%36.2%25.0%

Igual54.9%53.9%55.8%52.8%56.8%52.9%56.0%48.7%42.3%67.2%

NS/NR5.3%2.7%7.5%10.4%5.6%3.5%6.0%3.0%18.2%2.2%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%







Igual52.1%51.4%52.7%40.7%58.2%46.6%50.5%53.7%42.0%60.7%

NS/NR8.4%5.2%11.2%9.6%9.3%6.7%8.8%4.0%18.5%12.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





MALO O REGULAR20.3%15.5%24.6%16.5%17.6%25.2%22.4%12.2%25.3%25.2%78.9%

16.9%18.0%16.0%23.5%16.3%16.1%14.1%23.2%13.7%19.8%

19.6%19.5%19.7%27.6%20.3%16.5%17.5%24.6%26.6%17.7%

22.0%25.1%19.4%22.5%23.3%20.2%23.6%21.4%25.1%13.7%

NEUTRO15.4%15.6%15.2%9.8%16.1%15.9%16.0%16.0%5.1%14.3%15.4%

BUENO3.8%5.0%2.7%4.4%4.0%4.4%2.0%5.6%5.1%

1.3%1.1%1.6%1.2%1.8%1.5%3.7%

NS/NR0.6%0.3%0.9%0.9%0.4%0.5%0.6%4.2%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA3.13.33.02.93.23.03.23.12.73.0





MALO O REGULAR13.6%10.0%16.8%1.2%12.2%18.9%15.2%4.3%30.4%50.9%

9.7%11.5%8.1%9.2%8.2%11.8%10.6%6.9%4.6%12.2%

12.1%12.1%12.1%14.0%8.5%16.7%15.4%5.5%12.9%

15.4%16.5%14.5%18.2%13.6%17.3%18.6%12.3%6.4%8.2%

NEUTRO22.2%21.9%22.5%22.7%25.3%17.7%22.8%22.5%53.6%7.5%22.2%

BUENO17.5%20.2%15.2%26.7%20.6%10.8%11.7%36.6%12.9%8.3%25.3%

7.8%6.1%9.3%8.1%9.4%5.5%5.1%11.8%22.5%8.5%

NS/NR1.6%1.7%1.5%2.1%1.3%0.4%12.0%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.14.24.04.64.33.63.85.05.43.1





110.3%12.0%8.8%8.1%16.0%11.9%4.0%26.6%9.5%

23.0%2.9%3.1%3.6%3.0%3.4%2.0%4.5%

36.9%8.4%5.5%18.5%8.3%1.8%6.5%10.4%1.5%3.0%

415.0%14.7%15.2%16.5%14.0%16.0%16.3%12.5%9.1%15.1%

521.5%22.0%21.1%27.9%22.3%18.7%18.3%30.4%31.6%15.6%

624.8%23.0%26.4%10.1%26.4%26.5%26.2%20.8%12.9%30.2%

712.6%11.0%13.9%26.3%11.4%10.6%11.6%15.9%13.6%10.3%

NS/NR6.0%5.9%6.0%0.6%6.0%7.4%5.8%4.0%4.6%11.7%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA4.74.54.85.14.74.54.65.04.24.8





110.3%13.1%7.8%9.8%9.5%11.5%8.4%10.2%21.9%16.5%

22.6%4.1%1.4%5.6%2.5%2.0%1.8%3.6%6.1%

34.9%7.5%2.6%5.9%4.9%4.7%4.1%7.7%6.9%2.6%

47.3%7.7%7.0%18.4%6.5%5.6%6.7%9.7%12.9%3.7%

510.9%10.4%11.3%10.5%12.2%9.2%10.0%14.8%6.1%8.8%

614.3%14.1%14.4%20.6%13.4%13.8%15.5%12.5%17.1%10.8%

746.5%40.5%51.8%29.3%46.7%50.9%51.7%36.9%30.5%45.1%

NS/NR3.1%2.5%3.7%4.3%2.4%1.9%4.5%4.6%6.3%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%

MEDIA5.45.15.74.95.55.55.75.14.65.1





S31.0%29.3%32.5%48.4%35.3%20.4%26.2%49.8%38.4%13.0%

No57.6%58.7%56.7%46.5%52.2%68.1%65.5%44.7%49.4%46.4%

No Responde11.4%12.0%10.8%5.1%12.5%11.5%8.3%5.6%12.2%40.6%

TOTAL:100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%100.0%





Satisfactoria30.2%31.6%29.1%

Principales resultados del estudio

Documents

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