Meeting user requests in the English language

Atención a los usuarios a través del inglés

Piedad Fernández Toledo: piedad@um.es

Orientación en la biblioteca

Orientación en la biblioteca: algunas expresiones con las que te pueden “entrar”: Please could you tell me where the Economics

section is?/pli:z kuyú´telmi’ue:i’´iknomicsecn´iz?/

Excuse me, where are the books on Journalism?/ikskiuzmi´uerar´bu:kzon´yo:nalism?/

Hi, where can I find the European Documentation Centre?´hai ´ue:kenai´faind´iuropin´dokumenta n´cent:?/

Where is the periodicals area? ´ueris´periodicls´era?/

Orientación en la biblioteca: algunas expresiones con las que te pueden “entrar”.. Where are the laptops? /´uera´laeptps?/ I’m looking for a journal called “The Library Quarterly”

/aimlukifr´yurnl´co:ld ´laibrri´quo:tli/ Can you tell me where the toilets are? /´keniu´telmi´ue: ´toiletsa:?/ Excuse me, is there any canteen in this building? /ikskiuzmi iz:enikanti:ninisbildi?/

Orientación en la biblioteca: algunas expresiones: práctica (lenguaje formal)

Please, can/ could you tell me where (the)..

Could/can you please tell me where

(the)..

.. Economics section

.. the toilets

.. Sociology books

.. deposit library

.. Yolanda’s office

.. History books

.. Journalism section

.. reference books

.. computer room

..are?

..is?

Orientación en la biblioteca: algunas expresiones: práctica (lenguaje más informal)

Excuse me, where

..the Economics section?

.. the toilets?

.. the Sociology books?

.. the deposit library?

.. Yolanda’s office?

.. History books?

.. Journalism section?

.. reference books?

.. computer room?

..are

..is

Orientación en la biblioteca: algunas expresiones: práctica (un poco más libre)

Excuse me, where can I find..

..the Economics section?

.. the toilets?

.. the issue desk?

.. the Sociology books?

.. the deposit library?

.. Yolanda’s office?

.. fiction books?

.. the audiovisual material?

.. a smoking area?

Orientación en la biblioteca: algunas expresiones para contestar. (combínalas)

Go upstairs to the first floor

Go downstairs to the Information desk

Turn left.. Turn right .. Go straight ahead .. Climb the stairs to the

first/second floor.. I’m afraid..

… and ask at the reference desk

.. and you will find it / them/ the section

.. The section is at the end of the corridor/ hall lane

..they’re/ it’s just over there, by the entrance

.. they’re on the shelves behind the counter/desk

.. you’ll have to go outside

Orientación en la biblioteca: algunas expresiones para contestar

The books are / the section is.. on your right on your left in the second (book)stack on the upper/lower shelves near the display racks in the Documentation section near the reference desk opposite the information desk In Nebrija library, which is in La Merced campus at the city

centre on the first /second/ third floor

Orientación en la biblioteca: algunas expresiones: frases nominales

reference/ issue/ information desk /´iu ´desk/ display space /´displeis´peiz/ book display stands /buk´displeis´taendz/ Mobile racking /mo´bail´raki/ reading/ quiet study area /´ri:dingu´era/ /kuaits´tdi´era/ group work rooms /´grup´uo:k´ru:mz/ computer lab /km´piut´laeb/ audiovisual section /´o:diovil´sekn/ library hall /´laibrri´ho:l/ Library entrance /´laibrri´entrnz/

Orientación en la biblioteca: práctica de conversaciones-simulación Pregunta a tu compañero donde están en su centro ..

reference/ issue/ information desk display space fiction books and films newspaper area quiet study area group work rooms computer lab audiovisual materials smoking area the photocopiers the vending machines (to get a coffee)

Orientación en la biblioteca: práctica de conversaciones-simulación Otras situaciones

Hi. Please could you tell me which floor the music department is on?

Hello. I’m looking for a place where I can use my mobile phone. I wonder if you could help me. I need to make some

photocopies. Excuse me. Do you know where I can find a nature magazine? Hi there. Dou you know whereabouts I can get a local history

guide? Excuse me. Do you have any idea where I can get access to the

Internet in the library?

Orientación en la biblioteca: práctica de conversaciones-simulación

OTRAS RESPUESTAS POSIBLES Sure. It’s on the 2nd. floor. You can take the lift. Yeah. Do you know where the X section is? It’s the

next one along. I’m not sure. You should try asking at the information

desk. It’s on the lower ground floor. No sorry. I’m new here.

Orientación (salimos del edificio)Preguntas:

.. the nearest canteen

.. the Vet hospital

.. the Science Library

.. the bus stop

.. Nebrija library

.. Education library

.. the dining room

.. The Computer Science Faculty

Excuse me, where can I find ..

Could you tell me the way to..

Orientación (salimos del edificio)

.. the nearest canteen … the bus stop

... the Law library

… the Nebrija library… the Chemistry Faculty… the Archeology department… the Maths library.... the Health Sciences lib… etc (other areas )

Please, could you tell me where ..

Could/can you please tell me where the..

..is?

Orientación (salimos del edificio)

.. the nearest canteen … the bus stop

... the Law library

… the Nebrija library… the Chemistry Faculty… the Archeology department… the Maths library.... the Health Sciences lib… etc (other areas )

Hi, how can I get to..

Orientación (salimos del edificio)

Algunas indicaciones (además de las anteriores):you are .. here/ at the Main Library/ at the car park get out of the building walk left/right/ straight ahead pass the cloister/ the courtyard/the Maths building go forward until you get to a roundabout/ traffic circle walk to the end (of the street/lane) until you reach the

porter’s cabine and turn right walk along the display space and get out of the building take the first turn on your left

Orientación (salimos del edificio)

Guessing game (1)

You are at La Merced main entrance (Sto. Cristo 1) facing the cloister. Walk forward along the cloister, pass the corridor and get out of the Law Faculty. Go straight until you pass the courtyard and turn left. Where are you?

Orientación (salimos del edificio)

Guessing game (2)

You are at the Espinardo Campus Main library. Get out of the building until you get to the car park. Take the steps on your right and walk down. Pass the Maths building entrance and go forward. Go across the car park area and go ahead until you reach the steps. What’s in front of you?

Orientación (salimos del edificio)

Guessing game (last one!)

You are at the swimming pool entrance, facing the CEBAS building. Cross the road and walk to the right. Turn left at the roundabout and walk straight on until you get to another roundabout. Cross the street again and turn right. Walk to the end and turn left. Walk down a little bit. What is on your right, at the other side of the street?

Orientación (salimos del edificio)

Practica con tu compañer@ la orientación dentro y fuera del centro utilizando la información de las diapositivas anteriores. Podeis utilizar los planos de los campus (http://www.um.es/universidad/planos/index.php)

y preguntar por las distintas secciones y centros bibliotecarios y de recursos

Library branches and sections

Main Library (Biblioteca General) Health Sciences Experimental Sciences Law Communication and Information Economics and Business Education, Visual Arts, Philosophy, Psychology, Work

Sciences Arts & Humanities Computer Science Psychology

Library branches and sections

European Documentation Centre Health Sciences Resource Centre Luis Vives Resource Centre Business and Economy Resource Centre Science Periodical Library Law Periodical Library Science Periodical Library Economy Periodical Library Arts and Humanities Periodical Library Luis Vives Periodical Library