Gonzalo Migracion Reportes Hyperion Falabella (8)

Reportes Hyperion - Banco Falabella

Nombre en Reporte Tabla/Vista Reporte Original Campo Reporte OriginalFecha/Hora T_Grofags_No_Agg Begin_Time

Nombre Grupo O_Grofags_No_Agg Presentation_NameT Login R_Grofags_No_Agg T_LoginT Hold R_Grofags_No_Agg T_Hold

T Unknown R_Grofags_No_Agg T_UnknownLlam Dialing R_Grofags_No_Agg N_Dialing

Llam Not Ready R_Grofags_No_Agg N_Not_ReadyLlam Hold R_Grofags_No_Agg N_HoldT Dialing R_Grofags_No_Agg T_Dialing

Llam Inbound R_Grofags_No_Agg N_InboundLlam Internal R_Grofags_No_Agg N_Internal

Llam Unknown R_Grofags_No_Agg N_UnknownLlam Calls V_Grofags_No_Agg N_Calls

Llam Conferences R_Grofags_No_Agg N_ConferencesLlam Cust Calls V_Grofags_No_Agg N_Cust_Calls

T Inbound R_Grofags_No_Agg T_InboundT Consult R_Grofags_No_Agg T_Consult

T Wait R_Grofags_No_Agg T_WaitT Talk R_Grofags_No_Agg T_Talk

Llam Outbound R_Grofags_No_Agg N_OutboundLlam Consult R_Grofags_No_Agg N_Consult

Llam Talk R_Grofags_No_Agg N_TalkLlam Srv Calls V_Grofags_No_Agg N_Srv_Calls

T Internal R_Grofags_No_Agg T_InternalLlam Ringing R_Grofags_No_Agg N_Ringing

Llam Wait R_Grofags_No_Agg N_WaitT Ringing R_Grofags_No_Agg T_Ringing

Llam Work R_Grofags_No_Agg N_WorkLlam Transfers Made R_Grofags_No_Agg N_Transfers_MadeLlam Transfers Taken R_Grofags_No_Agg N_Transfers_Taken

T Work R_Grofags_No_Agg T_WorkT Not Ready R_Grofags_No_Agg T_Not_ReadyT Outbound R_Grofags_No_Agg T_Outbound

Prom Llam Call P Hour V_Grofags_No_Agg Av_N_Calls_P_Hour

Av T Consult V_Grofags_No_Agg Av_T_Consult

Av T Cust Calls V_Grofags_No_Agg Av_T_Cust_Calls

Av T Dialing V_Grofags_No_Agg Av_T_Dialing

Av T Hold V_Grofags_No_Agg Av_T_Hold

Av T Inbound V_Grofags_No_Agg Av_T_Inbound

Av T Internal V_Grofags_No_Agg Av_T_Internal

Av T Not Ready V_Grofags_No_Agg Av_T_Not_Ready

Av T Outbound V_Grofags_No_Agg Av_T_Outbound

Av T Ringing V_Grofags_No_Agg Av_T_Ringing

Av T Srv Calls V_Grofags_No_Agg Av_T_Srv_Calls

Av T Calls V_Grofags_No_Agg Av_T_Calls

Av T Unknown V_Grofags_No_Agg Av_T_Unknown

Av T Wait V_Grofags_No_Agg Av_T_Wait

Av T Work V_Grofags_No_Agg Av_T_Work

Av T Handle V_Grofags_No_Agg Av_T_Handle

T Srv Calls V_Grofags_No_Agg T_Srv_CallsT Calls V_Grofags_No_Agg T_Calls

T Cust Calls V_Grofags_No_Agg T_Cust_Calls

% Llam Hold V_Grofags_No_Agg Pc_N_Hold

% Llam Conferences V_Grofags_No_Agg Pc_N_Conferences

% Llam Consult V_Grofags_No_Agg Pc_N_Consult

% T° Consult V_Grofags_No_Agg Pc_T_Consult

% Llam Cust Calls V_Grofags_No_Agg Pc_N_Cust_Calls

% T° Cust Calls V_Grofags_No_Agg Pc_T_Cust_Calls

% T° Dialing V_Grofags_No_Agg Pc_T_Dialing

% T° Hold V_Grofags_No_Agg Pc_T_Hold

% Llam Inbound V_Grofags_No_Agg Pc_N_Inbound

% T° Inbound V_Grofags_No_Agg Pc_T_Inbound

% Llam Internal V_Grofags_No_Agg Pc_N_Internal

% T° Internal V_Grofags_No_Agg Pc_T_Internal

% T Not Ready V_Grofags_No_Agg Pc_T_Not_Ready

% Llam Outbound V_Grofags_No_Agg Pc_N_Outbound

% T° Outbound V_Grofags_No_Agg Pc_T_Outbound

% T° Ringing V_Grofags_No_Agg Pc_T_Ringing

% Llam Srv Calls V_Grofags_No_Agg Pc_N_Srv_Calls

% T° Srv Calls V_Grofags_No_Agg Pc_T_Srv_Calls

% T° Calls V_Grofags_No_Agg Pc_T_Calls

% Llam Trans Made V_Grofags_No_Agg Pc_N_Trans_Made

% Llam Trans Taken V_Grofags_No_Agg Pc_N_Trans_Taken

% Llam Unknown V_Grofags_No_Agg Pc_N_Unknown

% T° Unknown V_Grofags_No_Agg Pc_T_Unknown

% T° Wait V_Grofags_No_Agg Pc_T_Wait

% Llam Work V_Grofags_No_Agg Pc_N_Work

% T° Work V_Grofags_No_Agg Pc_T_Work

T Work2 R_Grofags_No_Agg T_WorkT Not Ready2 R_Grofags_No_Agg T_Not_Ready

T Dialing2 R_Grofags_No_Agg T_Dialing


Tabla/Vista Reporte Migrado Campo Reporte MigradoT Voice Gag No Agg Begin TimeO Voice Gag No Agg Presentation NameR Voice Gag No Agg T LoginR Voice Gag No Agg T HoldR Voice Gag No Agg T UnknownR Voice Gag No Agg N DialingR Voice Gag No AggR Voice Gag No AggR Voice Gag No Agg T DialingR Voice Gag No Agg N InboundR Voice Gag No AggR Voice Gag No AggV Voice Gag No Agg N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT + N_UNKNOWNR Voice Gag No AggV Voice Gag No AggR Voice Gag No Agg T InboundR Voice Gag No Agg T ConsultR Voice Gag No AggR Voice Gag No Agg T TalkR Voice Gag No Agg N OutboundR Voice Gag No Agg N ConsultR Voice Gag No AggV Voice Gag No AggR Voice Gag No Agg T InternalR Voice Gag No AggR Voice Gag No AggR Voice Gag No Agg T RingingR Voice Gag No AggR Voice Gag No Agg N Transfer MadeR Voice Gag No Agg N Transfer TakenR Voice Gag No Agg T WorkR Voice Gag No Agg T Not ReadyR Voice Gag No Agg T Outbound

case T_LOGINwhen 0 then 0else convert( float, N_INBOUND + N_OUTBOUND + N_INTERNAL +N_CONSULT + N_UNKNOWN ) * 3600 / T_LOGINend

case N_CONSULTwhen 0 then 0else convert( float, T_CONSULT ) / N_CONSULTend

case N_INBOUND + N_OUTBOUNDwhen 0 then 0else convert( float, T_INBOUND + T_OUTBOUND ) /( N_INBOUND + N_OUTBOUND )end

case N_DIALINGwhen 0 then 0else convert( float, T_DIALING ) / N_DIALINGend

case N_HOLDwhen 0 then 0else convert( float, T_HOLD ) / N_HOLDend

case N_INBOUNDwhen 0 then 0else convert( float, T_INBOUND ) / N_INBOUNDend

case N_INTERNALwhen 0 then 0else convert( float, T_INTERNAL ) / N_INTERNALend

case N_NOT_READYwhen 0 then 0else convert( float, T_NOT_READY ) / N_NOT_READYend

case N_OUTBOUNDwhen 0 then 0else convert( float, T_OUTBOUND ) / N_OUTBOUNDend

case N_RINGINGwhen 0 then 0else convert( float, T_RINGING ) / N_RINGINGend

V Voice Gag No AggV Voice Gag No Agg T_INBOUND + T_OUTBOUND + T_INTERNAL + T_CONSULT + T_UNKNOWNV Voice Gag No Agg

case N_INTERNAL + N_CONSULTwhen 0 then 0else convert( float, T_INTERNAL + T_CONSULT ) /( N_INTERNAL + N_CONSULT )end

case N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWNwhen 0 then 0else convert( float, T_INBOUND + T_OUTBOUND + T_INTERNAL +T_CONSULT + T_UNKNOWN ) /( N_INBOUND + N_OUTBOUND + N_INTERNAL +N_CONSULT + N_UNKNOWN )end

case N_UNKNOWNwhen 0 then 0else convert( float, T_UNKNOWN ) / N_UNKNOWNend

case N_WAITwhen 0 then 0else convert( float, T_WAIT ) / N_WAITend

case N_WORKwhen 0 then 0else convert( float, T_WORK ) / N_WORKend

case N_INBOUND + N_OUTBOUNDwhen 0 then 0else convert( float, T_INBOUND + T_OUTBOUND + T_WORK ) /( N_INBOUND + N_OUTBOUND )end

casewhen N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN = 0 then 0when N_HOLD > N_INBOUND + N_OUTBOUND + N_INTERNAL +N_CONSULT + N_UNKNOWN then 100else convert( float, N_HOLD ) * 100 / ( N_INBOUND +N_OUTBOUND + N_INTERNAL + N_CONSULT + N_UNKNOWN )end

casewhen N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN = 0 then 0when N_CONFERENCES > N_INBOUND + N_OUTBOUND + N_INTERNAL+N_CONSULT + N_UNKNOWN then 100else convert( float, N_CONFERENCES ) * 100 /( N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN )end

case N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWNwhen 0 then 0else convert( float, N_CONSULT ) * 100 /( N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN )end

casewhen T_LOGIN = 0 then 0when T_CONSULT > T_LOGIN then 100else convert( float, T_CONSULT ) * 100 / T_LOGINend

case N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWNwhen 0 then 0else convert( float, N_INBOUND + N_OUTBOUND ) * 100 /( N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN )end

casewhen T_LOGIN = 0 then 0when T_INBOUND + T_OUTBOUND > T_LOGIN then 100else convert( float, T_INBOUND + T_OUTBOUND ) * 100 /T_LOGINend

casewhen T_LOGIN = 0 then 0when T_DIALING > T_LOGIN then 100else convert( float, T_DIALING ) * 100 / T_LOGINend

casewhen T_LOGIN = 0 then 0when T_HOLD > T_LOGIN then 100else convert( float, T_HOLD ) * 100 / T_LOGINend

case N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWNwhen 0 then 0else convert( float, N_INBOUND ) * 100 / ( N_INBOUND +N_OUTBOUND + N_INTERNAL + N_CONSULT + N_UNKNOWN )end

casewhen T_LOGIN = 0 then 0when T_INBOUND > T_LOGIN then 100else convert( float, T_INBOUND ) * 100 / T_LOGINend

case N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWNwhen 0 then 0else convert( float, N_INTERNAL ) * 100 / ( N_INBOUND +N_OUTBOUND + N_INTERNAL + N_CONSULT + N_UNKNOWN )end

casewhen T_LOGIN = 0 then 0when T_INTERNAL > T_LOGIN then 100else convert( float, T_INTERNAL ) * 100 / T_LOGINend

casewhen T_LOGIN = 0 then 0when T_NOT_READY > T_LOGIN then 100else convert( float, T_NOT_READY ) * 100 / T_LOGINend

case N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWNwhen 0 then 0else convert( float, N_OUTBOUND ) * 100 / ( N_INBOUND +N_OUTBOUND + N_INTERNAL + N_CONSULT + N_UNKNOWN )end

casewhen T_LOGIN = 0 then 0when T_OUTBOUND > T_LOGIN then 100else convert( float, T_OUTBOUND ) * 100 / T_LOGINend

casewhen T_LOGIN = 0 then 0when T_RINGING > T_LOGIN then 100else convert( float, T_RINGING ) * 100 / T_LOGINend

case N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWNwhen 0 then 0else convert( float, N_INTERNAL + N_CONSULT ) * 100 /( N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN )end

casewhen T_LOGIN = 0 then 0when T_INTERNAL + T_CONSULT > T_LOGIN then 100else convert( float, T_INTERNAL + T_CONSULT ) * 100 /T_LOGINend

casewhen T_LOGIN = 0 then 0when T_INBOUND + T_OUTBOUND + T_INTERNAL + T_CONSULT +T_UNKNOWN >T_LOGIN then 100else convert( float, T_INBOUND + T_OUTBOUND + T_INTERNAL +T_CONSULT + T_UNKNOWN ) * 100 / T_LOGINend

casewhen N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN = 0 then 0when N_TRANSFERS_MADE > N_INBOUND + N_OUTBOUND +N_INTERNAL +N_CONSULT + N_UNKNOWN then 100else convert( float, N_TRANSFERS_MADE ) * 100 / (N_INBOUND +N_OUTBOUND + N_INTERNAL + N_CONSULT + N_UNKNOWN )end

casewhen N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN = 0 then 0when N_TRANSFERS_TAKEN > N_INBOUND + N_OUTBOUND +N_INTERNAL +N_CONSULT + N_UNKNOWN then 100else convert( float, N_TRANSFERS_TAKEN ) * 100 / (N_INBOUND +N_OUTBOUND + N_INTERNAL + N_CONSULT + N_UNKNOWN )end

case N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWNwhen 0 then 0else convert( float, N_UNKNOWN ) * 100 /( N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN )end

casewhen T_LOGIN = 0 then 0when T_UNKNOWN > T_LOGIN then 100else convert( float, T_UNKNOWN ) * 100 / T_LOGINend

casewhen T_LOGIN = 0 then 0when T_WAIT > T_LOGIN then 100else convert( float, T_WAIT ) * 100 / T_LOGINend

R Voice Gag No AggR Voice Gag No Agg T Not ReadyR Voice Gag No Agg T Dialing

casewhen N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT +N_UNKNOWN = 0 then 0when N_WORK > N_INBOUND + N_OUTBOUND + N_INTERNAL +N_CONSULT +N_UNKNOWN then 100else convert( float, N_WORK ) * 100 / ( N_INBOUND +N_OUTBOUND +N_INTERNAL + N_CONSULT + N_UNKNOWN )end

casewhen T_LOGIN = 0 then 0when T_WORK > T_LOGIN then 100else convert( float, T_WORK ) * 100 / T_LOGINend


OBS

Total_Not_Ready_NumberTotal_Number_on_Hold

TotalNumberInternalCallsTotalNumberUnknownCalls

N_INBOUND + N_OUTBOUND + N_INTERNAL + N_CONSULT + N_UNKNOWNTotal_Number_of_ConferencesN_INBOUND + N_OUTBOUND

T_READY

Total_Status_TalkN_INTERNAL + N_CONSULT

Total_Ringing_NumberTotal_Wait_Number

Total_Work_Number

T_ACW

T_INTERNAL + T_CONSULTT_INBOUND + T_OUTBOUND + T_INTERNAL + T_CONSULT + T_UNKNOWN

T_INBOUND + T_OUTBOUND


Nombre en Reporte Tabla/Vista Reporte Original Campo Reporte OriginalFecha / Hora T_Queue_No_Agg Begin_TimeNombre Cola O_Queue_No_Agg Object_Name

Av T Answered V_Queue_No_Agg Av_T_AnsweredAv T Abandoned V_Queue_No_Agg Av_T_AbandonedAv T Distributed V_Queue_No_Agg Av_T_Distributed

Max T Abandoned V_Queue_No_Agg Max_T_AbandonedMax T Answered V_Queue_No_Agg Max_T_Answered

% Llam Abandonadas V_Queue_No_Agg Pc_N_Abandoved% Llam Contestadas V_Queue_No_Agg Pc_N_Answered

Factor Servicio V_Queue_No_Agg Service_Factor

Llamadas Aband V_Queue_No_Agg N_AbandonedLlamadas Contestadas V_Queue_No_Agg N_AnsweredLlamadas Distribuidas V_Queue_No_Agg N_Distributed

Llamadas Distribuidas en Tr V_Queue_No_Agg N_Distrib_In_TrDay Of Week T_Queue_No_Agg Day_Of_Week

Llamadas Entrantes V_Queue_No_Agg N_EnteredLlamadas Aband en Tr V_Queue_No_Agg N_Abandoned_In_Tr

T Abandoned V_Queue_No_Agg T_AbandonedT Answered V_Queue_No_Agg T_Answered

T Distributed V_Queue_No_Agg T_Distributed% Llamadas Distribuidas V_Queue_No_Agg Pc_N_Distrib

Hour Hh24 T_Queue_No_Agg Hour_Hh24Total Calls Answer R_641_Stat_Res Total_Calls_AnswerDate Yyyymmdd T_Queue_No_Agg Date_YyyymmddTot Call Clear Chi R_Queue_Te_3_No_Agg Tot_Call_Clear_ChiTot Forw Call Chi R_Queue_Te_3_No_Agg Tot_Forw_Call_Chi

To Call Aband Ring V_201_Compstat To_Call_Aband_RingTo Call Aband Rin2 V_201_Compstat To_Call_Aband_Rin2

Time Hh24Mi T_Queue_No_Agg Time_Hh24Mi


Tabla/Vista Reporte Migrado Campo Reporte MigradoT Voice Q No Agg Begin TimeO Voice Q No Agg Object Name

V Voice Q No Agg N AbandonedV Voice Q No Agg N AnsweredV Voice Q No Agg N Distributed

T Voice Q No Agg Day Of WeekV Voice Q No Agg N Entered

V Voice Q No Agg T AbandonedV Voice Q No Agg T Answered

T Voice Q No Agg Hour Hh24

T Voice Q No Agg Date Yyyymmdd

T Voice Q No Agg Time Hh24Mi


OBS

MAX_T_ABANDONEDMAX_T_ANSWERED

N_DISTRIBUTED_TH

N_ABANDONED_TH

T_DISTRIBUTED

N_ANSWERED

N_CLEAREDN_ABANDONED_TH

N_ABAND_RINGN_ABAND_RING

Nivel de Servicio= N_DISTRIBUTED_TH / N_ANSWERED + N_ABANDONED - N_ABANDONED_TH) * 100

Gonzalo Migracion Reportes Hyperion Falabella (8)

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