Acercamiento al primer borrador de la norma ISO 9001:2015

7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015

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www#pbmcearjup#ks

www#`mhkejjn#hjo*pbmcearjup

www#twfttkr#hjo*pbmceZarjup

fc`jDpbmcearjup#ks

Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ

644=954=;



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www#pbmcearjup#ks pbmcearjup pbmceZarjup fc`jDpbmcearjup#ks

GjhkctkMbekrtj Imvfkr Xmctmcm Tærkz

Gfrkhtjr Akckrmb Tbmc E Arjup

www#pbmcearjup#ks

DpbmceZarjup

Dmbekrtjismctmcm

http://www.planbgroup.es/




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Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;

EBJ][K =9 Kvjbuhføc gk bm Cjromtfvm FXJ 644=#

EBJ][K 59 Wkcgkchfms kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#

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EBJ][K =Kvjbuhføc gk bm Cjromtfvm FXJ 644=#



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• Ukspjcsmefbfgmg gk bm Akrkchfm

• Xfstkom gk Hmbfgmg

• Kvmbumhføc gk Hjctrmtj

• Hjctrjb gk Gfskýj

•

Hjctrjb gk Gjhuokctjs• Hjoprms

• Trjvfsfjcks quk Trjvkk kb Hbfkctk

• Fgkctf`fhmhføc y Wrmzmefbfgmg gkb

Trjguhtj

• Hjctrjb gk Trjhksj

•Fcspkhhføc y Trukem

• Kqufpj gk Fcspkhhføc y Trukem

• Kstmgj gk Fcspkhhføc y Trukem

• Hjctrjb gk Trjguhtj Cj Hjc`jrok

• Mhhføc Hjrrkhtfvm

•

Omckij" Mbomhæc" Kopmquk * Koembmik yKctrkam

• Ukafstrjs gk Hmbfgmg

• Mugftjrïms Fctkrcms gk Hmbfgmg

• Hmpmhftmhføc

• Xkrvfhfj

•Wæhcfhms Kstmgïstfhms



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[CK 0064=9=6<0 ::



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TMFX Kspkhf`fhmhfjcks pmrm gfskýj*gksmrrjbbj"prjguhhføc" fcstmbmhføc y skrvfhfj#

Kspkhf`fhmhfjcks pmrm prjguhhføc kfcstmbmhføc#

Kspkhf`fhmhfjcks pmrm fcspkhhføc `fcmb yprukems#

Fctkrcmhfjcmb FXJ 644= 9=#6<1 FXJ 6445 9=6<1 FXJ 6448 9=6<1

Mustrmbfm MX 864= MX 8645 MX 8648

Mustrfm

Eæbafhm

JK CJUO/TUKC 5644=

CEC \ ;4/448

JK CJUO/TUKC56445

CEC \ ;4/447

JK CJUO/TUKC56448

CEC \ ;4/44;

Hlfcm AE*W =4844#5/<< AE*W =4844#8/<< AE*W =4844#7/<<

@fcbmcgfm X@X/FXJ 644= X@X/FXJ 6445 X@X/FXJ 6448

@rmchfm C@ \ ;4/=8= C@ \ ;4/ =85 C@ \ ;4/ =88

Mbkomcfm GFC FXJ 644= GFC FXJ 6445 GFC FXJ 6448

Ljbmcgm CKC/ FXJ 644= CKC/ FXJ 6445 CKC/ FXJ 6448

Lucarïm OF =<66=/=6<< CF =<665/=6<< CF =<668/=6<<

Fcgfm FX 9 =454= Tmrtk 7 FX 9 =454= Tmrtk ; FX 9 =454= Tmrtk 0

Ftmbfm [CF*KQ 5644=/=#6<1 [CF*KC 56445/=6<1 [CF*KC 56448/=6<1

Cukvm Ykbmcgm CYX ;04=/=6<1 CYX ;045/=6<1 CYX ;048/=6<1

Cjrukam CX/KC 5644= 9=6<< CX/FXJ 6445 CX/FXJ 6448

Xugí`rfhm XMEX 4=;1 9 Tmrtk = XMEX 4=;1 9 Tmrtk FF XMEX 4=;1 9 Tmrtk FFF

Kspmým [CK 00 64= [CK 00 645 [CK 00 648

Xukhfm XX/FXJ 644= 9=6<< XX/ FXJ 6445 9=6<< XX/ FXJ 6448 9=6<<

Xufzm XC/FXJ 644= XC/FXJ 6445 XC/FXJ 6448

Wùckz CW =44#=6/=6<1 CW ==4#54/=6<1 CW ==4#5=/=6<1Ukfcj [cfgj EX ;1;4 9Tmrtk= EX ;1;64 9=6<1 9Tmrtk 5 EX ;1;4 9=6<1 9Tmrtk 8

Kstmgjs [cfgjs MCX*MX]H 46= MCXF*MX]H 465 MCXF*MX]H 468

Uusfm 74#644=/<< 74#6445/<<

Vuajsbmvfm I[X M#N# =4=5 I[X M#N# =4=8 I[X M#N# =4=7



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Trjpjrhfjcmr

kbkokctjs pmrm bjarmr bm

hmbfgmg gkb

prjguhtj*skrvfhfj yomctkckrbj#

Trjpjrhfjcmr m bjs

hbfkctks*pkrsjcms usumrfms

skaurfgmg kc bm hmbfgmg gkb

prjguhtj*skrvfhfj#

Kstmebkhkr bms gfrkhtrfhks hjc

bms quk bm jramcfzmhføc

skbkhhfjck y utfbfhk bms

cjroms#

Jeiktfvjs gk FXJ 644=



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Trjtjhjbfzmhføc gk Wrmemijs

Fctkrcjs# Omyjr

Jramcfzmhføc# Ujtmhføc gk

Tkrsjcmb# Trjguhtfvfgmg

Kxfakchfm gk prjvkkgjrks *

hbfkctks * Mgofcfstrmhfjcks

Tùebfhms# Mhhksj j cj

Okrhmgjs# Hjc`fmczm#Fomakc# Xmtfs`mhhføc Hbfkctks

Fopbmctmhføc gk FXJ 644=

Fctkrcmokctk Kxtkrcmokctk



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Bm cjrom FXJ 644= kstí emsmgm kc bjs jhlj prfchfpfjs gk akstføc gk hmbfgmg 9

Jrfkctmhføc mbhbfkctk#

Bfgkrmzaj#Tmrtfhfpmhføc gkb

pkrsjcmb#

Kc`jquk emsmgj kcprjhksjs#

Kc`jquk gk sfstkompmrm bm akstføc#

Okijrm

hjctfcum#

Kc`jquk emsmgjkc lkhljs pmrm bmtjom gk gkhfsføc#

Ukbmhfjcksoutumokctk

ekck`fhfjsms hjc kbprjvkkgjr#





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Ukspjcsmefbfgmg

gk bm gfrkhhføc#

Hbfkctks

Xmtfs`mhhføc

Ukmbfzmhføcgkb prjguhtj#

Akstføc gk

rkhursjs#

Okgfhføc"

mcíbfsfs y

okijrm#

Okijrm hjctfcum gkb Xfstkom gk Akstføc gk Hmbfgmg#

Trjguhtj

Hbfkctks

Ukqufsftjs



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Xk mýmgfkrjc

mbaucjs kbkokctjs

y mbaucjs pírrm`js"

pmrm ucm omyjr

mpbfhmefbfgmg y

pmrm ucm omyjr

hbmrfgmg#

Hmoefj prj`ucgj kc

humctj mb hjctkcfgj y kb

kc`jquk gk bms cjroms# M

pmrtfr gk kstm rkvfsføc sk

pkr`fbø bm FXJ 644= hjoj

sfstkom gk akstføc" oís

quk hjoj hjctrjb#

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mpbfhmhføc gk

mbaucjs rkqufsftjs"

`mhfbftmr su

mpbfhmhføc" lmhkrbm

oís hjopmtfebk hjc

jtrms cjroms FXJ#

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Iucfj 54=89 Xk prkskctm kb Hjoofttkk Grm`t ,HG&

Merfb 54=79 Pjtmhføc gkb Trjykhtj gk Cjrom ,GFX&

Cjvfkoerk 54=79 Ejrrmgjr @fcmb gkb Trjykhtj gk Cjrom ,@GFX&

Kckrj 54=;9 Pjtmhføc gkb Ejrrmgjr @fcmb gkb Trjykhtj gk Cjrom ,@GFX&

Xkptfkoerk 54=;9 Tuebfhmhføc gk bm cjrom FXJ 644=954=;

Iucfj 54=59 Xk mprjeø kb Qjrnfca Grm`t 4 ,QG4&



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EBJ][K 5ºHuíb ks bm tkcgkchfm:

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EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#


Jrfkctmhfjcks kc Ukgmhhføc




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Hjcskaufr quk bm cjrom mpjrtk uc hukrpj gk rkqufsftjs pmrm

bjs prøxfojs gfkz mýjs#

Xkaufr sfkcgj ucm cjrom akcærfhm quk pukgm skr mpbfhmgm pjr

tjgj tfpj gk jramcfzmhfjcks" gk humbqufkr tmomýj y skhtjr#






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Wkckr kc hukctm bm kvjbuhføc gk bjs sfstkoms gk hmbfgmg y bm

tkhcjbjaïm rkbmtfvm m bjs sfstkoms gk hmbfgmg gksgk bm rkvfsføc

gk 544<#

Omctkckr bm jrfkctmhføc mhtumb gk quk bm akstføc pjr prjhksjs

ks bm okijr jphføc pmrm quk bms koprksms jetkcamc bjs

rksubtmgjs quk gkskmc#






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@jokctmr bm mbfckmhføc gkb rkstj gk cjroms gk sfstkoms gk

akstføc ,FXJ =744=" =<44=" 55444" 5144=" ;444=" 8484=" 5584="

=87<;" 54=5=" 8644=" 5<444&" hjc bm prøxfom FXJ 64449 54=;#

@mhfbftmr bm fctkrprktmhføc gk bjs rkqufsftjs pjr pmrtk gk bms

jramcfzmhfjcks pmrm su fopbmctmhføc" msï hjoj bm rkmbfzmhføc gk

mugftjrïms#






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Hukstfjcks m gkstmhmr kc kb Ejrrmgjr




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6# Kvmbumhføc gkb gkskopkýj#

Hmoefj gk

kstruhturm

=# Mbhmchk#

5# Uk`krkchfms Cjromtfvms#

8# Wærofcjs y gk`fcfhfjcks#

;# Hjctkxtj Jramcfzmhfjcmb#

7# Bfgkrmzaj#

0# Tbmcf`fhmhføc#

1# Xjpjrtk#

<# Jpkrmhfjcks#

=4# Okijrm#






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Hmoefj gk

kstruhturm

EBJ][K 59 ºHuíb ks bm tkcgkchfm: Kvjbuhføc gk bm Cjromtfvm FXJ 644=#





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Hmoefj gk

kstruhturm



7# Hjctkxtj gk bm Jramcfzmhføc

7#=# Hjcjhfofkctj gk bm jramcfzmhføc y su hjctkxtj

7#5# Hjoprkcsføc gk bms ckhksfgmgks y kxpkhtmtfvms gk

bms pmrtks fctkrksmgms

7#8# Gktkrofcmhføc gkb mbhmchk gkb XAH

7#7# Xfstkom gk akstføc gk hmbfgmg

;# Bfgkrmzaj

;#=# Bfgkrmzaj y Hjoprjofsj

;#5# Tjbïtfhm gk Hmbfgmg

;#8# Ujbks" rkspjcsmefbfgmgks y mutjrfgmgks kc bm

jramcfzmhføc




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Hmoefj gk

kstruhturm



0# Tbmcf`fhmhføc

0#=# Mhhfjcks pmrm trmtmr rfksajs y jpjrtucfgmgks

0#5# Jeiktfvjs gk hmbfgmg y pbmcf`fhmhføc pmrm hjcskaufrbjs

0#8# Tbmcf`fhmhføc mctk bjs hmoefjs

1# Xjpjrtk

1#=# Ukhursjs

1#5# Hjopktkchfm

1#8# Wjom gk hjchfkchfm

1#7# Hjoucfhmhføc

1#;# Fc`jromhføc gjhuokctmgm




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Hmoefj gk

kstruhturm



<# Jpkrmhføc

<#=# Tbmcf`fhmhføc y hjctrjb jpkrmhfjcmb

<#5# Gktkrofcmhføc gk bms ckhksfgmgks gk okrhmgj y bms

fctkrmhhfjcks hjc bjs hbfkctks

<#8# Trjhksj gk pbmcf`fhmhføc jpkrmhfjcmb<#7# Hjctrjb gk prjvfsføc kxtkrcm gk efkcks y skrvfhfjs

<#;# Gksmrrjbbj gk efkcks y skrvfhfjs

<#0# Trjguhhføc gk efkcks y skrvfhfjs

<#1# Kctrkam gk efkcks y skrvfhfjs

<#<# Efkcks y skrvfhfjs cj hjc`jroks




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Hmoefj gk

kstruhturm



6# Kvmbumhføc gkb Gkskopkýj

6#=# Xkaufofkctj" okgfhføc" mcíbfsfs y kvmbumhføc

6#5# Mugftjrïm fctkrcm

6#8# Ukvfsføc pjr bm gfrkhhføc

=4# Okijrm Hjctfcum

=4#=# Cj Hjc`jrofgmgks y Mhhfjcks Hjrrkhtfvms

=4#5# Okijrm




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Mutjrk`bkxføc gk mspkhtjs kxtkrcjs k fctkrcjs

mhkrhm gk su prjpøsftj y su gfrkhhføckstrmtæafhm" fchbuykcgj pmrtks fctkrksmgms#

Hjctkxtj gk bmJramcfzmhføc







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Cj tkcgrïmojs sjbj rkqufsftjs gk

cjrom" hbfkctks y bkambks *

rkabmokctmrfjs# Ki#9‒ gktkrofcmhføc gk

bjs rkqufsftjs gkb prjguhtj kxprksmgj

pjr bjs hbfkctks y humbqufkr jtrm pmrtk

fctkrksmgm‟ j efkc ‒ prjpfkgmg gk

pmrtks fctkrksmgms‟

Bm cjrom fctrjguhk

tmoefæc kb hjchkptj gk

‒pmrtks fctkrksmgms‟







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ºKbfofcmhføc

gk bms

Kxhbusfjcks:



Kb jrfakc ,quk kstí mhtumbokctk kc bm

hbmusubm =#5& `uk fctrjguhfgm

jrfafcmbokctk pmrm kb mbfckmofkctj gk bms

jramcfzmhfjcks hjc FXJ 6445 k FXJ 6448

kc kb mýj 5444# Hjc bm mhtumb kstruhturm

cj sk kstfom quk skm ckhksmrfj#





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Kc`jquk m

Trjhksjs



Xk pjtkchfm gk ucm omckrm ouhlj oís

fctkcsm quk bm kstmebkhfgm kc bm vkrsføc

gkb 544<# Kxfstk ucm suehbmusubm kctkrm"

kc gjcgk lmy =4 mpmrtmgjs gk rkqufsftjs"

prj`ucgfzmcgj kc gk`fcfhføc" kctrmgms"

smbfgms" okgfhføc" rkhursjs" kth#





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Bfgkrmzaj



Cukvm gkcjofcmhføc gk bms

rkspjcsmefbfgmgks gk bm gfrkhhføc"

mgkhumcgj m mspkhtjs gkb Mckxj XB y gk

ojgkbjs gk kxhkbkchfm# Wmoefæc sk gkek

gk gkojstrmr hjc oís kvfgkchfm kb

kc`jquk mb hbfkctk#

;# Bfgkrmzaj




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Akstføc gk

Ufksajs y

Jpjrtucfgmgks



Kc bm pbmcf`fhmhføc sk gkek gk hjctmr hjc

uc sfstkom quk ofgm bjs rfksajs y

jpjrtucfgmgks gk bm jramcfzmhføc" quk

pkroftm ofcfofzmrbjs y hjcskaufr

jeiktfvjs# Mgkoís sk fchrkokctmc bms

gktkrofcmhfjcks quk gkekc gk tkckr bjs

jeiktfvjs gk hmbfgmg

0# Tbmcf`fhmhføc




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Kc kstm vkrsføc fcfhfmb" kstk rkqufsftj sk mopbïm ouhlj

oís ,;#7#5#e& tkcfkcgj tjgj uc sue/mpmrtmgj gkgfhmgj

mb tkom y mgkoís sk okchfjcm kc bm skhhføc gk Okijrm"

gjcgk kstmebkhk bm ckhksfgmg gk omctkckr kb sfstkom

jpkrmcgj k`khtfvmokctk ofkctrms sk rkmbfzmc hmoefjs

gkefgj m bm fopbkokctmhføc gk okijrms kc bm

jramcfzmhføc#

Bm akstføc gk

hmoefjs#



0# Tbmcf`fhmhføc




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[cf`fhmhføc gkUkqufsftjs



Xk fchjrpjrm gkctrj gk bm skhhføc 1" bm

fc`rmkstruhturm" moefkctk gk trmemij"

gfspjsftfvjs gk skaufofkctj y okgfhføc"

hjopktkchfm" hjoucfhmhføc y kb

hjcjhfofkctj ,y su akstføc" pmrm

omctkckr bm emsk gkb hjcjhfofkctj kc

hmsjs gk hmoefjs&

1# Xjpjrtk




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Hjctrjb gk Gjhuokctjs



Xk sustftuyk prjhkgfofkctj

gjhuokctmgj y rkafstrjs" pjr

‒Fc`jromhføc Gjhuokctmgm‟"

sfopbf`fhmcgj bjs rkqufsftjs gk

hjctrjb gk gjhuokctjs y hjctrjb

gk rkafstrjs#

1# Xjpjrtk




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Efkcks

V

Xkrvfhfjs



Xk sustftuyk kb tærofcj ‒prjguht‟ pjr

‒ajjgs mcg skrvfhks‟" fchbuykcgj

rkqufsftjs pmrm bms mhtfvfgmgks pjst/

kctrkam ,omctkcfofkctj" amrmctïms"

jebfamhfjcks hjctrmhtumbks" kth&" pmrm

lmhkr bm cjrom oís mpbfhmebk m bms

jramcfzmhfjcks gk skrvfhfjs

<# Jpkrmhføc




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Tbmcf`fhmhføc



Xk fchjrpjrm bm pbmcf`fhmhføc y kb

hjctrjb jpkrmhfjcmb pjr kb Mckxj

XB" omctkcfkcgj bjs rkqufsftjs

rkbmhfjcmgjs hjc bjs hbfkctks ,y

kb okrhmgj&

<# Jpkrmhføc




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ºGfskýj y Gksmrrjbbj:



Xjbj sk lmebm gk Gksmrrjbbj"

fchjrpjrmcgj trks sue/hbmusubms

hjoj sjc kb Trjhksj gkGksmrrjbbj" bjs Hjctrjbks gkb

Gksmrrjbbj y bm Wrmcs`krkchfm gkb

Gksmrrjbbj" cj pbmctkmcgjsk

kxhbusfjcks kc kb HG mhtumb#

<# Jpkrmhføc




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Hjoprms



Cj sk pkcsmrí kxhbusfvmokctk kc hjoprms gk uc

prjvkkgjr" sfcj kc uc hjctrjb gk humbqufkr

prjvfsføc kxtkrcm gk efkcks j skrvfhfjs" hjoj pjr

kikopbj m trmvæs gk mhukrgjs hjc hjopmýïms

msjhfmgms" j bm suehjctrmtmhføc# Lmerí quk rkmbfzmr

uc hjctrjb gk rfksajs pmrm hjcjhkr bjs hjctrjbks m

rkmbfzmr#

<# Jpkrmhføc




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Okgfhfjcks


p644=954=;

Xk pjtkchfm bm okgfhføc gk tjgjs bjs

mspkhtjs gkb sfstkom" fcsfstfkcgj kc su

k`khtfvfgmg# Xk fchbuyk kc kstm skhhføc bm

Ukvfsføc pjr bm Gfrkhhføc#

6# Kvmbumhføc gkb Gkskopkýj




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Xøbj hjrrkhhfjcks y bms mhhfjcks hjrrkhtfvms# Xk

prktkcgk quk bm jramcfzmhføc rkmbfhk prfokrj uc

mcíbfsfs gk kctjrcj ,tkcfkcgj kc hukctm tmctj `mhtjrks

fctkrcjs hjoj kxtkrcjs m bm jramcfzmhføc& pmrm

gktkrofcmr bjs pjsfebks rfksajs" mcmbfzmrbjs y hjc kstj

tjomr mhhfjcks pmrm pbmcf`fhmr bm hmbfgmg y prkvkcfr

prjebkoms ,akstføc rfksajs&# ‒Bm pbmcf`fhmhføc ks bm MT

pjr kxhkbkchfm‟

Cj mpmrkhk

kb tærofcj‒mhhfjcks

prkvkctfvms‟


p644=954=;

=4# Okijrm




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Xk eushm quk bms jramcfzmhfjcks cj sk

hjchkctrkc sjbj kc bms mugftjrïms y hkrrmr

mhhfjcks hjrrkhtfvms" sfcj quk tmoefæc

tjokc bm fcfhfmtfvm gk kikhutmr prjykhtjs

gk okijrm pmrm skaufr `jrtmbkhfkcgj kb

sfstkom# Kxfstkc cjtms hjc fcfhfmtfvms

hjoj Xfx Xfaom" Bkmc" Kvkctjs Nmfzkc#

Kc`jquk

kstruhturmgj


p644=954=;

=4# Okijrm



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www#pbmcearjup#ks pbmcearjup pbmce arjup fc`jDpbmcearjup#ks

AUMHFMX TJU X[ MWKCHFØCwww#pbmcearjup#ks

fc`jDpbmcearjup#ks

DpbmceZarjupDmbekrtjismctmcm


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Acercamiento al primer borrador de la norma ISO 9001:2015

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