Samantha Brignell - Presentation

8/3/2019 Samantha Brignell - Presentation

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OUTLINING THE STRATEGICBUSINESS IMPORTANCE OFBPM

Samantha Brignell

GM Process Strategy &

Improvement


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ABOUT TELSTRA

We are Australia's leadingtelecommunications and information

services company.

We offer a full range of services and

compete in all telecommunications

markets throughout Australia,providing more than 8.6 million

Australian fixed line and 10.5 million

mobile services, including 8.2 million

3G services.

In 20010-11, sales revenue was $25

billion and reported EBITDA was $10.8

billion.2


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CONTENT

1. Defining BPM in the organisations strategic management context

2. BPM impacts

3. Expectations of Senior Management and Project Sponsors

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CONTENT


2. BPM impacts


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WE ARE WHAT WE REPEATEDLY DO.

EXCELLENCE, THEREFORE, IS NOT AN ACT BUT A HABIT.

- ARISTOTLE-

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WHAT IS BUSINESS PROCESS MANAGEMENT?

Customer

Satisfaction

Framework

Change ManagementCompliance

Measurement Data

Execution

Cultural

Engagement

Consultation

Customer Satisfaction

Leadership

Resilience

ReactiveProactive

Continuous

Root cause

Innovative

Facilitation


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Org

Risk

Org

Impact

THEORY OF BPM


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CONTENT


2. BPM impacts


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A GOOD NEWS STORY

Project Mobilise


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PROJECT MOBILISE

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CONTENT


2. BPM impacts


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MOBILISE SENIOR MANAGEMENT EXPECTATIONS


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TAKE AWAY .....

Samantha Brignell - Presentation

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