Virtual Call Center

Cloud-based call center software solution and complementary

telecommunications services.

FEATURES

Contact center

Telecom services

VCC App

VCC Pay

• Cloud-based solution

• Voice + Email + SMS

• Reporting• Integrations

CONTACT CENTER SOLUTION

TELECOMMUNICATION SERVICES

• International interconnections• DID numbers in more than 100

countries• Number porting• International SMS services

• Field sales• Customer care• Support• Administration

MOBILE APP

• Payment during phone conversations• Recurring payment• Highly secure environment• PCI compliant (PCI DSS QSA)

CREDIT CARD PAYMENT

Established

Telecommunication service

Virtual Call Center

DBH Fund Raising

1.5 M EUR Net Sales

Nearly 40 Professionals

1999

VCC STORY

2003

2010

2013

2014

2015

• No Initial Investment (CAPEX vs OPEX)

• Pay as You Go Client Payment Structure

• All-in-One Solution• Consultation and Support• Agile Development Methodology• Easy to Outsource• Can be used as Corporate Standard

MAIN ADVANTAGES TO CLIENTS

Inhouse vs. Outsource Call & Contact Centers

B2C Companies

10-1000 FTE Agents

OUR MARKET

• Telecommunications

• Finance• Insurance• Retail• Home Shopping• Public Utilities

INHOUSE MARKET

Outsource Call Centers

Shared Service Center (SSC)

Business Process Outsourcing (BPO)

OUTSOURCE MARKET

2 000+ FTL in 32 countries

OUR USERS WORLDWIDE

Clients with local usersSites system also in use

Ferratum (Finland, 20+ countries)

OUR CLIENTS

Gigashopping (Portugal, Brazil)

Lamagold (Russia)

UPC (Hungary)

HBO (Hungary)

Studio Moderna

(Hungary)

Telenor Hungary (Partner)

Thank you for your attention!

www.virtual-call-center.eu