The world’s best workplaces.

NCC Oslo 2nd September 2015

Tim OldmanPeggie Rothe

Comfortable with change ?

Change happens.

Change happens.

shit/

2010

Measure the impact of workplaceon employees.

49countries

890+workplaces

108,000+

employee responses

108,000+

Activities

Services

Features

What FM services do they use

What physical features do they need

What are employees doing

LmiWorkplace Effectiveness standard.

Lmi

0

LmiPoorly supporting Highly supporting

0

26/ 271* 31-40 41-50 51-60 61-70 71-80 81-90

224

118113

14

“ Leesman database overall – those properties of greater than 100 respondents

0

26/ 27131-40 41-50 51-60 61-70 71-80 81-90

224

+26/ 2710

Excellence in operational effectiveness +0

On 29th May 2014

The design of my workplace enables me to work productively1

1 Leesman database overall – 01.01.15

The design of my workplace enables me to work productively1

1 NCC Survey 2 – May 2014

75%

It’s a place I am proud to bring visitors to1

1 NCC Survey 2 – May 2014

83%

Hosting visitors, clients or customers [10]Larger group meetings or audiences [16]

Planned meetings [03]Informal social interaction [08]

Learning from others [09]Collaborating on focused work [05]Informal, un-planned meetings [04]

Individual routine tasks [14]Using technical / specialist equipment or materials [21]

Audio conferences [07]Individual focused work away from your desk [19]

Individual focused work, desk based [01]Video conferences [15]

Relaxing / taking a break [18]Business confidential discussions [06]

Collaborating on creative work [17]Private conversations [11]

Telephone conversations [02]Thinking / creative thinking [13]

Reading [12]Spreading out paper or materials [20]

0 20 40 60 80 100 120 140Not Supported At All (-3) Very Under Supported (-2) Under Supported (-1) Supported (1) Well Supported (2) Very Well Supported (3)

Which activities are important to you in your work and how well are they supported? Lmi 81.7

Individual routine tasksLearning from others

Telephone conversationsIndividual focused work, desk based

Informal social interactionIndividual focused work away from your desk

Spreading out paper or materialsUsing technical / specialist equipment or mate-rials Reading

Collaborating on creative workCollaborating on focused work

Thinking / creative thinkingPlanned meetings

Informal, un-planned meetingsRelaxing / taking a break

Audio conferencesBusiness confidential discussions

Private conversationsLarger group meetings or audiences

Hosting visitors, clients or customersVideo conferences

0 10 20 30 40 50 60 70

Which activities are important to you in your work and how well are they supported? Lmi 32.9

The design of my workplace enables me to work productively1

1 Leesman database overall – 01.01.15

54%

The design of my workplace enables me to work productively1

1 Leesman database overall – 01.01.15

29%does not!

!!!/

The design of my workplace enables me to work productively1

1 Leesman database overall – 01.01.15

17%

Hmm.. not sure

17%

Fit for purposeEffective

Functional

Sustainable

World Green Building Council

www.wgbc.org

Measuring employer employee

relationship

Measuring design quality of building

envelope

Employee engagement

surveys

BREEAMLEED, Probe

etcLeesman Index

What does an outstanding workplace look like?

Client Sector Respondents Leesman Lmi

A Corporate Real Estate 127 80.2

B Internet 125 79.7

C Biotechnology 141 76.3

D Real Estate 336 75.3

B Internet 140 75.2

B Internet 256 75.1

E Construction 104 74.4

F Health, Wellness & Fitness 242 74.4

G Banking 154 73.6

H Insurance 453 73.0

I Publishing 121 72.6

J Computer Software 142 72.2

K Architecture & Planning 115 72.2

L Computer Software 180 71.5

M Infrastructure 1342 71.4

Client Sector Respondents Leesman Lmi Productivity agreement

A Corporate Real Estate 127 80.2 78%

B Internet 125 79.7 83%

C Biotechnology 141 76.3 76%

D Real Estate 336 75.3 88%

B Internet 140 75.2 74%

B Internet 256 75.1 78%

E Construction 104 74.4 75%

F Health, Wellness & Fitness 242 74.4 76%

G Banking 154 73.6 69%

H Insurance 453 73.0 72%

I Publishing 121 72.6 61%

J Computer Software 142 72.2 75%

K Architecture & Planning 115 72.2 76%

L Computer Software 180 71.5 67%

M Infrastructure 1342 71.4 64%

Client Sector Respondents Leesman Lmi Productivity agreement Pride agreement

A Corporate Real Estate 127 80.2 78% 97%

B Internet 125 79.7 83% 93%

C Biotechnology 141 76.3 76% 80%

D Real Estate 336 75.3 88% 97%

B Internet 140 75.2 74% 86%

B Internet 256 75.1 78% 86%

E Construction 104 74.4 75% 83%

F Health, Wellness & Fitness 242 74.4 76% 91%

G Banking 154 73.6 69% 68%

H Insurance 453 73.0 72% 89%

I Publishing 121 72.6 61% 92%

J Computer Software 142 72.2 75% 70%

K Architecture & Planning 115 72.2 76% 87%

L Computer Software 180 71.5 67% 93%

M Infrastructure 1342 71.4 64% 87%

74%

86%

Client Sector Respondents Leesman Lmi

N Automotive 382 50.5

O Hospital & Healthcare 104 50.4

P Automotive 2993 50.0

D Real Estate 250 49.6

M Infrastructure 128 49.0

N Automotive 112 48.9

Q Information Technology Services 244 48.7

M Infrastructure 212 48.1

N Automotive 116 47.8

R Commercial Real Estate 198 47.7

N Automotive 496 47.6

M Infrastructure 196 47.2

S Food and Beverages 190 46.7

N Automotive 360 45.7

T Retail 784 45.5

Client Sector Respondents Leesman Lmi Productivity agreement

N Automotive 382 50.5 48%

O Hospital & Healthcare 104 50.4 39%

P Automotive 2993 50.0 36%

D Real Estate 250 49.6 42%

M Infrastructure 128 49.0 33%

N Automotive 112 48.9 42%

Q Information Technology Services 244 48.7 33%

M Infrastructure 212 48.1 34%

N Automotive 116 47.8 45%

R Commercial Real Estate 198 47.7 37%

N Automotive 496 47.6 46%

M Infrastructure 196 47.2 29%

S Food and Beverages 190 46.7 39%

N Automotive 360 45.7 38%

T Retail 784 45.5 30%

Client Sector Respondents Leesman Lmi Productivity agreement Pride agreement

N Automotive 382 50.5 48% 27%

O Hospital & Healthcare 104 50.4 39% 30%

P Automotive 2993 50.0 36% 21%

D Real Estate 250 49.6 42% 24%

M Infrastructure 128 49.0 33% 20%

N Automotive 112 48.9 42% 16%

Q Information Technology Services 244 48.7 33% 20%

M Infrastructure 212 48.1 34% 31%

N Automotive 116 47.8 45% 28%

R Commercial Real Estate 198 47.7 37% 29%

N Automotive 496 47.6 46% 33%

M Infrastructure 196 47.2 29% 20%

S Food and Beverages 190 46.7 39% 24%

N Automotive 360 45.7 38% 23%

T Retail 784 45.5 30% 33%

38%

25%

Profile of Workplace Activities of those who work in Private office against those who work in an open plan work setting

Priv

ate

conv

ersa

tions

Bus

ines

s co

nfid

entia

l dis

cuss

ions

Rea

ding

Thin

king

/ cr

eativ

e th

inki

ng

Tele

phon

e co

nver

satio

ns

Spr

eadi

ng o

ut p

aper

or m

ater

ials

Indi

vidu

al fo

cuse

d w

ork,

des

k ba

sed

Aud

io c

onfe

renc

es

Indi

vidu

al fo

cuse

d w

ork

away

from

you

r...

Hos

ting

visi

tors

, clie

nts

or c

usto

mer

s

Info

rmal

, un-

plan

ned

mee

tings

Col

labo

ratin

g on

focu

sed

wor

k

Pla

nned

mee

tings

Col

labo

ratin

g on

cre

ativ

e w

ork

Usi

ng te

chni

cal /

spe

cial

ist e

quip

men

t o...

Indi

vidu

al ro

utin

e ta

sks

Rel

axin

g / t

akin

g a

brea

k

Vid

eo c

onfe

renc

es

Larg

er g

roup

mee

tings

or a

udie

nces

Info

rmal

soc

ial i

nter

actio

n

Lear

ning

from

oth

ers

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Average Satisfaction - Private office work setting

Perceived support for activities that are importantPrivate office vs. open plan

Profile of Workplace Activities of those who work in Private office against those who work in an open plan work setting

Priv

ate

conv

ersa

tions

Bus

ines

s co

nfid

entia

l dis

cuss

ions

Rea

ding

Thin

king

/ cr

eativ

e th

inki

ng

Tele

phon

e co

nver

satio

ns

Spr

eadi

ng o

ut p

aper

or m

ater

ials

Indi

vidu

al fo

cuse

d w

ork,

des

k ba

sed

Aud

io c

onfe

renc

es

Indi

vidu

al fo

cuse

d w

ork

away

from

you

r...

Hos

ting

visi

tors

, clie

nts

or c

usto

mer

s

Info

rmal

, un-

plan

ned

mee

tings

Col

labo

ratin

g on

focu

sed

wor

k

Pla

nned

mee

tings

Col

labo

ratin

g on

cre

ativ

e w

ork

Usi

ng te

chni

cal /

spe

cial

ist e

quip

men

t o...

Indi

vidu

al ro

utin

e ta

sks

Rel

axin

g / t

akin

g a

brea

k

Vid

eo c

onfe

renc

es

Larg

er g

roup

mee

tings

or a

udie

nces

Info

rmal

soc

ial i

nter

actio

n

Lear

ning

from

oth

ers

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Average Satisfaction - Private office work setting Average Satisfaction - Open plan work setting

Perceived support for activities that are importantPrivate office vs. open plan

• 0/10 workplaces in Top 10 are private offices

• 7/10 entirely or almost entirely open plan

• 3/10 are a mix of open and enclosed spaces

Profile of Workplace Activities of those who work in Private office against those who work in an open plan work setting

Priv

ate

conv

ersa

tions

Bus

ines

s co

nfid

entia

l dis

cuss

ions

Rea

ding

Thin

king

/ cr

eativ

e th

inki

ng

Tele

phon

e co

nver

satio

ns

Spr

eadi

ng o

ut p

aper

or m

ater

ials

Indi

vidu

al fo

cuse

d w

ork,

des

k ba

sed

Aud

io c

onfe

renc

es

Indi

vidu

al fo

cuse

d w

ork

away

from

you

r...

Hos

ting

visi

tors

, clie

nts

or c

usto

mer

s

Info

rmal

, un-

plan

ned

mee

tings

Col

labo

ratin

g on

focu

sed

wor

k

Pla

nned

mee

tings

Col

labo

ratin

g on

cre

ativ

e w

ork

Usi

ng te

chni

cal /

spe

cial

ist e

quip

men

t or..

.

Indi

vidu

al ro

utin

e ta

sks

Rel

axin

g / t

akin

g a

brea

k

Vid

eo c

onfe

renc

es

Larg

er g

roup

mee

tings

or a

udie

nces

Info

rmal

soc

ial i

nter

actio

n

Lear

ning

from

oth

ers

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Average Satisfaction - Private office work setting Average Satisfaction - Open plan work setting

Perceived support for activities that are importantPrivate office vs. open plan

Priv

ate

conv

ersa

tions

Bus

ines

s co

nfid

entia

l dis

cuss

ions

Rea

ding

Thin

king

/ cr

eativ

e th

inki

ng

Tele

phon

e co

nver

satio

ns

Spr

eadi

ng o

ut p

aper

or m

ater

ials

Indi

vidu

al fo

cuse

d w

ork,

des

k ba

sed

Aud

io c

onfe

renc

es

Indi

vidu

al fo

cuse

d w

ork

away

from

you

r...

Hos

ting

visi

tors

, clie

nts

or c

usto

mer

s

Info

rmal

, un-

plan

ned

mee

tings

Col

labo

ratin

g on

focu

sed

wor

k

Pla

nned

mee

tings

Col

labo

ratin

g on

cre

ativ

e w

ork

Usi

ng te

chni

cal /

spe

cial

ist e

quip

men

t or..

.

Indi

vidu

al ro

utin

e ta

sks

Rel

axin

g / t

akin

g a

brea

k

Vid

eo c

onfe

renc

es

Larg

er g

roup

mee

tings

or a

udie

nces

Info

rmal

soc

ial i

nter

actio

n

Lear

ning

from

oth

ers

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Average Satisfaction - Private office work setting Average Satisfaction - Open plan work settingAverage Satisfaction of Top 3 performing buildings

Perceived support for activities that are importantPrivate office vs. open plan vs. Top 3 performing buildingsProfile of Workplace Activities of those who work in Private office against those who work in an open plan work setting

Priv

ate

conv

ersa

tions

Bus

ines

s co

nfid

entia

l dis

cuss

ions

Rea

ding

Thin

king

/ cr

eativ

e th

inki

ng

Tele

phon

e co

nver

satio

ns

Spr

eadi

ng o

ut p

aper

or m

ater

ials

Indi

vidu

al fo

cuse

d w

ork,

des

k ba

sed

Aud

io c

onfe

renc

es

Indi

vidu

al fo

cuse

d w

ork

away

from

you

r...

Hos

ting

visi

tors

, clie

nts

or c

usto

mer

s

Info

rmal

, un-

plan

ned

mee

tings

Col

labo

ratin

g on

focu

sed

wor

k

Pla

nned

mee

tings

Col

labo

ratin

g on

cre

ativ

e w

ork

Usi

ng te

chni

cal /

spe

cial

ist e

quip

men

t or..

.

Indi

vidu

al ro

utin

e ta

sks

Rel

axin

g / t

akin

g a

brea

k

Vid

eo c

onfe

renc

es

Larg

er g

roup

mee

tings

or a

udie

nces

Info

rmal

soc

ial i

nter

actio

n

Lear

ning

from

oth

ers

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Average Satisfaction - Open plan work setting Average Satisfaction of Top 3 performing buildings

Perceived support for activities that are importantPrivate office vs. open plan vs. Top 3 performing buildingsProfile of Workplace Activities of those who work in Private office against those who work in an open plan work setting

Priv

ate

conv

ersa

tions

Bus

ines

s co

nfid

entia

l dis

cuss

ions

Rea

ding

Thin

king

/ cr

eativ

e th

inki

ng

Tele

phon

e co

nver

satio

ns

Spr

eadi

ng o

ut p

aper

or m

ater

ials

Indi

vidu

al fo

cuse

d w

ork,

des

k ba

sed

Aud

io c

onfe

renc

es

Indi

vidu

al fo

cuse

d w

ork

away

from

you

r...

Hos

ting

visi

tors

, clie

nts

or c

usto

mer

s

Info

rmal

, un-

plan

ned

mee

tings

Col

labo

ratin

g on

focu

sed

wor

k

Pla

nned

mee

tings

Col

labo

ratin

g on

cre

ativ

e w

ork

Usi

ng te

chni

cal /

spe

cial

ist e

quip

men

t or..

.

Indi

vidu

al ro

utin

e ta

sks

Rel

axin

g / t

akin

g a

brea

k

Vid

eo c

onfe

renc

es

Larg

er g

roup

mee

tings

or a

udie

nces

Info

rmal

soc

ial i

nter

actio

n

Lear

ning

from

oth

ers

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Average Satisfaction - Private office work setting Average Satisfaction of Top 3 performing buildings

Perceived support for activities that are importantPrivate office vs. open plan vs. Top 3 performing buildingsProfile of Workplace Activities of those who work in Private office against those who work in an open plan work setting

Satisfaction with Workplace Physical Features of those who work in an Open plan work setting against the Top 3 high performing locations

Var

iety

of d

iffer

ent t

ypes

of w

orks

pace

Art

& P

hoto

grap

hy

Info

rmal

wor

k ar

eas

/ bre

ak-o

ut z

ones

Atri

ums

and

Com

mun

al A

reas

Gen

eral

Déc

or

Des

k / R

oom

boo

king

sys

tem

s

Mee

ting

room

s (la

rge)

Qui

et ro

oms

for w

orki

ng a

lone

or i

n pa

irs

Mee

ting

room

s (s

mal

l)

Air

qual

ity

Nat

ural

ligh

t

Sha

red

stor

age

Pla

nts

& G

reen

ery

Acc

essi

bilit

y of

col

leag

ues

Noi

se le

vels

Offi

ce li

ghtin

g

Per

sona

l sto

rage

Tem

pera

ture

con

trol

Arc

hive

sto

rage

Des

k

Peo

ple

wal

king

pas

t you

r wor

ksta

tion

Spa

ce b

etw

een

wor

k se

tting

s

Cha

ir

Abi

lity

to p

erso

nalis

e m

y w

orks

tatio

n

Div

ider

s (b

etw

een

desk

s / a

reas

)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Average Satisfaction - Open plan work setting Average Satisfaction of Top 3 High Performing Locations

Satisfaction with physical featuresOpen plan vs. Top 3 performing buildings

How many activities can a desk support?

11.7average*

1 Leesman database overall – average number of activities selected as important in respondents role

Sole epicentre of employee productivity

• 6/10 workplaces in top 10 are entirely or almost entirely designated workstations

• 3/10 mix of allocated and non-allocated

• 1/10 entirely or almost entirely unallocated

Info

rmal

wor

k ar

eas

/ bre

ak-o

ut z

ones

Atri

ums

and

Com

mun

al A

reas

Acc

essi

bilit

y of

col

leag

ues

Gen

eral

déc

or

Nat

ural

ligh

t

Des

k

Offi

ce li

ghtin

g

Cha

ir

Mee

ting

room

s (s

mal

l)

Mee

ting

room

s (la

rge)

Air

qual

ity

Spa

ce b

etw

een

wor

k se

tting

s

Qui

et ro

oms

for w

orki

ng a

lone

or i

n pa

irs

Per

sona

l sto

rage

Des

k / R

oom

boo

king

sta

tions

Pla

nts

& G

reen

ery

Sha

red

stor

age

Tem

pera

ture

con

trol

Noi

se le

vels

Div

ider

s (b

etw

een

desk

s / a

reas

)

Art

& P

hoto

grap

hy

Peo

ple

wal

king

pas

t you

r wor

ksta

tion

Arc

hive

sto

rage

Abi

lity

to p

erso

nalis

e m

y w

orks

tatio

n

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Private or shared office

Satisfaction with physical featuresEnclosed offices

Info

rmal

wor

k ar

eas

/ bre

ak-o

ut z

ones

Atri

ums

and

Com

mun

al A

reas

Acc

essi

bilit

y of

col

leag

ues

Gen

eral

déc

or

Nat

ural

ligh

t

Des

k

Offi

ce li

ghtin

g

Cha

ir

Mee

ting

room

s (s

mal

l)

Mee

ting

room

s (la

rge)

Air

qual

ity

Spa

ce b

etw

een

wor

k se

tting

s

Qui

et ro

oms

for w

orki

ng a

lone

or i

n pa

irs

Per

sona

l sto

rage

Des

k / R

oom

boo

king

sta

tions

Pla

nts

& G

reen

ery

Sha

red

stor

age

Tem

pera

ture

con

trol

Noi

se le

vels

Div

ider

s (b

etw

een

desk

s / a

reas

)

Art

& P

hoto

grap

hy

Peo

ple

wal

king

pas

t you

r wor

ksta

tion

Arc

hive

sto

rage

Abi

lity

to p

erso

nalis

e m

y w

orks

tatio

n

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Private or shared office Open plan or cubicle

Satisfaction with physical featuresEnclosed offices vs. Open plan

Info

rmal

wor

k ar

eas

/ bre

ak-o

ut z

ones

Atri

ums

and

Com

mun

al A

reas

Acc

essi

bilit

y of

col

leag

ues

Gen

eral

déc

or

Nat

ural

ligh

t

Des

k

Offi

ce li

ghtin

g

Cha

ir

Mee

ting

room

s (s

mal

l)

Mee

ting

room

s (la

rge)

Air

qual

ity

Spa

ce b

etw

een

wor

k se

tting

s

Qui

et ro

oms

for w

orki

ng a

lone

or i

n pa

irs

Per

sona

l sto

rage

Des

k / R

oom

boo

king

sta

tions

Pla

nts

& G

reen

ery

Sha

red

stor

age

Tem

pera

ture

con

trol

Noi

se le

vels

Div

ider

s (b

etw

een

desk

s / a

reas

)

Art

& P

hoto

grap

hy

Peo

ple

wal

king

pas

t you

r wor

ksta

tion

Arc

hive

sto

rage

Abi

lity

to p

erso

nalis

e m

y w

orks

tatio

n

0%10%20%30%40%50%60%70%80%90%

100%

Private or shared office Open plan or cubicle Flex - Low variety

Satisfaction with physical featuresEnclosed offices vs. Open plan vs. Flexible (low variety)

Info

rmal

wor

k ar

eas

/ bre

ak-o

ut z

ones

Atri

ums

and

Com

mun

al A

reas

Acc

essi

bilit

y of

col

leag

ues

Gen

eral

déc

or

Nat

ural

ligh

t

Des

k

Offi

ce li

ghtin

g

Cha

ir

Mee

ting

room

s (s

mal

l)

Mee

ting

room

s (la

rge)

Air

qual

ity

Spa

ce b

etw

een

wor

k se

tting

s

Qui

et ro

oms

for w

orki

ng a

lone

or i

n pa

irs

Per

sona

l sto

rage

Des

k / R

oom

boo

king

sta

tions

Pla

nts

& G

reen

ery

Sha

red

stor

age

Tem

pera

ture

con

trol

Noi

se le

vels

Div

ider

s (b

etw

een

desk

s / a

reas

)

Art

& P

hoto

grap

hy

Peo

ple

wal

king

pas

t you

r wor

ksta

tion

Arc

hive

sto

rage

Abi

lity

to p

erso

nalis

e m

y w

orks

tatio

n

0%10%20%30%40%50%60%70%80%90%

100%

Private or shared office Open plan or cubicle Flex - Low variety Flex - High variety

Satisfaction with physical featuresEnclosed offices vs. Open plan vs. Flexible (low variety) vs. Flexible (high variety)

Info

rmal

wor

k ar

eas

/ bre

ak-o

ut z

ones

Atri

ums

and

Com

mun

al A

reas

Acc

essi

bilit

y of

col

leag

ues

Gen

eral

déc

or

Nat

ural

ligh

t

Des

k

Offi

ce li

ghtin

g

Cha

ir

Mee

ting

room

s (s

mal

l)

Mee

ting

room

s (la

rge)

Air

qual

ity

Spa

ce b

etw

een

wor

k se

tting

s

Qui

et ro

oms

for w

orki

ng a

lone

or i

n pa

irs

Per

sona

l sto

rage

Des

k / R

oom

boo

king

sta

tions

Pla

nts

& G

reen

ery

Sha

red

stor

age

Tem

pera

ture

con

trol

Noi

se le

vels

Div

ider

s (b

etw

een

desk

s / a

reas

)

Art

& P

hoto

grap

hy

Peo

ple

wal

king

pas

t you

r wor

ksta

tion

Arc

hive

sto

rage

Abi

lity

to p

erso

nalis

e m

y w

orks

tatio

n

0%10%20%30%40%50%60%70%80%90%

100%

Private or shared office Flex - High variety

Satisfaction with physical featuresEnclosed offices vs. Open plan vs. Flexible (low variety) vs. Flexible (high variety)

OECD“Productivity remains the biggest obstacle to sustainable economic

recovery”

Organisation for Economic Co-operation & Development

leesmanindex.com

+

?