SYNC Stage1 Presentation TerrotoryMap

8/2/2019 SYNC Stage1 Presentation TerrotoryMap

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Designing for ServiceDesigning for Service 08 | Shelley Evenson

Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University


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Data Flow

People FlowMaterial Flow

Experience Flow

Process


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To structure existing primary care systems in a new way to

give patients a more complete health care support system.


Hunt statement


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Patient



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Friends

VisitorsCo-patient

Parents

Spouse

NurseInsurance

agents

Asistant

Patient Primary carePhysician

Specialists

Feedback

Consultation

Case archives

Inquery

Reservation

Check

Notification

Reference

AdviceDocument

Coordination

Experience


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Friends

VisitorsCo-patient

Parents

Spouse

NurseInsurance

agents

Asistant

Patient

Primary care

Physician

Specialists

Feedback

Consultation

Case archives

Inquery

Reservation

Check

Notification

Reference

Advice

Document

Coordination

Experience

Hospital

Home Primarydoctorsoffice

Specialistsoffice

Drug Store

Waiting room

Lounge areaParking

Examination rooms

Information kiosk

Staffs office

Bathroom

Reception desk

Phone

Garage

ComputerInternet

MedicinalInsurance

card

SSN card

Medicine storage place

WaitingroomLounge

area

Parking

Examinationrooms

Informationkiosk

Staffs office

Receptiondesk

Parking

Reception desk

Checkstand

Waiting room

Lounge area

Parking

Examination rooms

Staffs office

Sickroom

Pharmacy


7/10Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University

Brand Strategies

Reeducation

RecertificationExamMedicalBilling

Promotion

Medical System

National medicinal policy

Finational Plan

Budget

Non-Profit Organizations

Funds

Medicinal Insurance system

Managed Care plans

Health MaintenanceOrganization (HMO)

Local government policy

Public health policy

language

Emotional careBehavior patterns

Religion

Age

Gender

Ethnicity

Education

Culture Background

Communities

Case History

Case Materials

Medical devices

Facilities

Paperwork

Diagnosis records

Prescription

Communication Devices

Databases

Science and Research

Portable medical Devices

Physical Check-up

Examination Devices

Friends

VisitorsCo-patient

Parents

Spouse

NurseInsurance

agents

Asistant


Specialists

Feedback

Consultation

Case archives

Inquery

Reservation

Check

Notification

Reference

Advice

Document

Coordination

Experience

Hospital

HomePrimarydoctorsoffice

Specialistsoffice

Drug Store

Waiting room

Lounge area

Parking

Examination rooms

Information kiosk

Staffs office

Bathroom

Reception desk

Phone

Garage

ComputerInternet

MedicinalInsurance

card

SSN card


WaitingroomLounge

area

Parking

Examinationrooms

Informationkiosk

Staffs office

Receptiondesk

Parking

Reception desk

Checkstand

Waiting room

Lounge area

Parking

Examination rooms

Staffs office

Sickroom

Pharmacy



Brand Strategies

Reeducation


Promotion

Medical System


Finational Plan

Budget


Funds


Managed Care plans




language


Religion

Age

Gender

Ethnicity

Education

Culture Background

Communities

Case History

Case Materials

Medical devices

Facilities

Paperwork

Diagnosis records

Prescription


Databases



Physical Check-up

Examination Devices

Friends

VisitorsCo-patient

Parents

Spouse

NurseInsurance

agents

Asistant


Specialists

Feedback

Consultation

Case archives

Inquery

Reservation

Check

Notification

Reference

Advice

Document

Coordination

Experience

Hospital


Specialistsoffice

Drug Store

Waiting room

Lounge area

Parking

Examination rooms

Information kiosk

Staffs office

Bathroom

Reception desk

Phone

Garage

ComputerInternet

MedicinalInsurance

card

SSN card


WaitingroomLounge

area

Parking

Examinationrooms

Informationkiosk

Staffs office

Receptiondesk

Parking

Reception desk

Checkstand

Waiting room

Lounge area

Parking

Examination rooms

Staffs office

Sickroom

Pharmacy



Brand Strategies

Reeducation


Promotion

Medical System


Finational Plan

Budget


Funds


Managed Care plans




language


Religion

Age

Gender

Ethnicity

Education

Culture Background

Communities

Case History

Case Materials

Medical devicesFacilities

Paperwork

Diagnosis records

Prescription


Databases



Physical Check-up

Examination Devices

Friends

VisitorsCo-patient

Parents

Spouse

NurseInsurance

agents

Asistant


Specialists

Feedback

Consultation

Case archives

Inquery

Reservation

Check

Notification

Reference

Advice

Document

Coordination

Experience

Hospital


Specialistsoffice

Drug Store

Waiting room

Lounge area

Parking

Examination rooms

Information kiosk

Staffs office

Bathroom

Reception desk

Phone

Garage

ComputerInternet

MedicinalInsurance

card

SSN card


WaitingroomLounge

area

Parking

Examinationrooms

Informationkiosk

Staffs office

Receptiondesk

Parking

Reception desk

Checkstand

Waiting room

Lounge area

Parking

Examination rooms

Staffs office

Sickroom

Pharmacy

Transportation

Scheduling

Time


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Thank you.

Any questions?


SYNC Stage1 Presentation TerrotoryMap

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