Seminar 3- Hueristic

8/18/2019 Seminar 3- Hueristic

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TTTH6204

Seminar 3

Heuristic Evaluation

HTC Website – www.htc.com

By

SABARINA BINTI OTHMAN

GP02!"

.0 I#t$o%&ctio#

http://www.htc.com/http://www.htc.com/


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HTC is one of the largest cellular companies which share the information of

its products and its latest innovation through its corporate website. HTC has

successfully deliberated one whole website that acts as a one stop centre for

their customers all over the world. Customers can always nd any answer aboutHTC product here. s a website that functions as a one stop centre! HTC supports

their users by providing the fre"uently concern matters over its products such as

how to use! problem report for the product! warranty section! and also a build

career with HTC section. #t really sounds great to me.

$ne more thing about this website! they don%t sell anything e&cept

providing information of its products for free. lso! the website has thoughtfully

provided the list of their outlets or retailers where customers can nd the original

parts and products of HTC. Thus! customers could avoid being cheated by

irresponsible seller.

To state the reason why did # choose this website as my heuristic

evaluation is simplistic. This is because # am a former HTC customer. # depended

direly on this website while using their HTC $ne ' cell phone. Thus! # want to

(now how well the functionality and usability of this website using the heuristic

evaluation. $ther than that! # can also improve my design s(ill by doing this

evaluation.

Figure 1.0: HTC main homepage


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2.0 He&$istic '()*&)tio#

heuristic evaluation is a usability inspection method for computer software

that helps to identify usability problems in the user interface )*#+ design. #t

specically involves evaluators e&amining the interface and ,udging its

compliance with recogni-ed usability principles.

Here a chec( list using heuristic for HTC website.

./ 0isibility of System Status

1rom 2 "uestions provided for this section! 3 "uestions were adhering to the

heuristic evaluation! one "uestion was not adhering and ve "uestions don%t

cater for the evaluation.

HTC website seems to have high visibility of system status where it always (eeptheir user informed about what is going on through appropriate feedbac( within

reasonable time.

1rom the home page! HTC website provide timing bar for each pictures they

display. The pictures also contain main information for user. Therefore! user

might (now there will be a ne&t picture will be loaded for view and how long it

ta(es to watch the moving pictures.

rovided below is the information presented in a percentage format.

425

35

/45

+isibi*it, o- S,stem St)t&s

6ES

7$

7


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. 8atch between System and the 9eal :orld

This evaluation here means that the system should spea( the users language!

with words and concepts that are familiar to the user. HTC website is using

concrete and familiar icons from the website. This ma(es users easy to

understand all the information.

HTC also provide multiple languages for users with di;erent mother tongues.

This has made the website more user friendly in terms of content.

7e&t! /4 out of < "uestions are adhering to its match between system and the

real world whilst! 4 are not applicable.


M)tch Betwee# S,stem )#% the Re)* Wo$*%

6ES

7$

7=


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.3 *ser Control and 1reedom

s for users are provable to ma(e mista(es! there is a dire needs for and

>emergency e&it% for users to get bac( to where they want to be! as fast as

possible. This is what user control and freedom are all about.

1rom the chec(list evaluation! /3 "uestions are adhering to the appraisal given in

the chec(list whilst < are against it and the other ? are not applicable.

*sers can go bac( in the previous menu easily and then they can change to the

earlier menu choices. This system provides options or emergency e&it to users

who need to reverse or undo the action.


/se$ Co#t$o* )#% $ee%om

6ES

7$

7


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.< Consistency and Standards

1or this part! it is imperative that a system has continuity across its platform. #n

much simpler concept! users should not have to wonder whether di;erent words!

situations! or actions mean the same thing.

#n relation to this! the result shows that out of @/ "uestions!


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.@ Help *sers 9ecogni-e! Aiagnose and 9ecover from Errors.

Error messages should be e&pressed in a plain language which means no codes

appear to the users in order for them to truly understand or distinguish the error

they have made.

9eferring to the chec(list! out of / "uestions! / are adhering to the appraisal

and are against it whilst only one is not applicable.


He*1 /se$s Reco2#i3e4 5i)2#ose4 )#% Reco(e$ 0$om '$$o$s

6ES

7$

7=

.? Error revention


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The best website designs not only have great error recovery! but also help to

prevent users from ma(ing the rst error.

#n relation to this! out of /@ "uestions! are seemly to adhere to the appraisal

and / is against it whilst ? are not applicable.


'$$o$ P$e(e#tio#

6ES7$

7=

.4 9ecognition 9ather Than 9ecall


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Systems should minimi-e the users% memory load by ma(ing ob,ects! actions and

options more visible. #n simpler concept! visibility of ob,ects! actions and options

are crucial. The users not need to remember information from one part of the

dialogue to another as the system will retrieve and collect basic prior data. This

ease users when trying to ll in dialogue bo& the second time. #nstruction to use

the system should be visible or easily retrievable whenever appropriate.

1or this part! result shows that out of


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System should incorporate accelerators! which are unseen to the novice user!

but that allow the e&pert user to navigate faster with fre"uent actions. #n relation

to this! HTC website has eDcient and wellorgani-ed images that allow users to

easily observe and decipher the information served. $ther than that! the

provision of shortcut (eys eases the actions of lling in form served in the

website.

1or this part! out of /? "uestions! // are adhering to the appraisal and 3 are

against it whilst another are not applicable.


eibi*it, )#% Mi#im)*ist 5esi#

6ES

7$

7=

.2 esthetic and 8inimalist Aesign

Aialogues bo& should not contain irrelevant information. This means every e&tra

units of information in a dialogue competes with relevant units of informationand diminish their relative visibility. This is true as HTC users can distinguish the

bold lines! ob,ects! pictures and also the icon served in the website. #n plain

words! the HTC website design is simple but still has aesthetic value.

#n relation to this! out of / "uestions! all // chec(lists are adhering to the

appraisal and only / is not applicable.



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Aesthetic )#% Mi#im)*ist 5esi#

6ES

7$

7=

7.0 He*1 )#% 5oc&me#t)tio#

Fast but not least! even though the system can be used without documentation!

it may be necessary to provide it. This is true as any information should be easy

to be searched! focused on the users% tas(! list concrete steps to be carried out!

and not be too large.

9eGecting on the chec(list! out of 3 "uestions! are adhering to the standards

while / is against it.



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He*1 )#% 5oc&me#t)tio#

6ES

7$

7=

3. Conclusion

H/'RISTIC '+A8/ATION 6ES 7$ 7= T$TF

0isibility of System Status3 / @ <

8atch Between System and the 9eal :orld/4 4 /4

*ser Control and 1reedom

/3 < ? /4

Consistency and Standards


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1le&ibility and 8inimalist Aesign

// 3 /<

esthetic and 8inimalist Aesign

/ / /

Help and Aocumentation

/ 3

Table 1.0

0isibility of System Status

8atch Between System and the 9eal :orld

*ser Control and 1reedom

Consistency and Standards

Help *sers 9ecogni-e! Aiagnose! and 9ecover 1rom Errors

Error 3revention

9ecognition 9ather Than 9ecall

1e&ibility and 8inimalist Aesign

esthetic and 8inimalist Aesign

Help and Aocumentation

.5 @.5 /.5

S/MMAR9 O0 H/'RISTIC '+A8/ATION 0OR HTC W'BSIT'

S*8896 $1 H*E9#ST#C E0F*T#$7 1$9 HTC :EBS#TE dherence

Table /. above shows the whole evaluation statistic for HTC website. Aata

shown are presented in a percentage format. 7ote that the nonapplicable items

were not count during the calculation of the percentage. 9eferring to the above

bar chart! it is seen that graphical designs are the solid foundation of attraction

in inGuencing users to continuously navigate the website. The aesthetic and

minimalist design was found to be the 'factor or the (ey that attracts users to

constantly navigate the website with the indication of / per cent par through

the evaluation whilst match between system and the real world also share the

same per cent with aesthetic and minimalist designI / per cent. Both! of these

two parts are shown to be the strongest element in this HTC website.

dherence

Seminar 3- Hueristic

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