Proyecto Jardin Infantil-pereira

7/24/2019 Proyecto Jardin Infantil-pereira

1/22

ESTABLECIMIENTO DE INDICADORES DE GESTION EN LA INSTITUCION

EDUCATIVA NUESTRA SEORA DE LA CANDELARIA

MARIA HADASA ARTUNDUAGA

UNIVERSIDAD AUTONOMA DEL PACIFICO

FACULTAD DE INGENIERA

INGENIERA INDUSTRIAL

Pereira

2009


2/22

ESTABLECIMIENTO DE INDICADORES DE GESTION EN LA INSTITUCION

EDUCATIVA NUESTRA SEORA DE LA CANDELARIA

Anter!"e#t! $e In%e&ti'a#i(n

D!#ente

G)!ria A*ar!

GESTION LOGISTICAUNIVERSIDAD AUTONOMA DEL PACIFIO

N!%ie*+re $e 20,0


3/22

CONTENIDO

Pg.

INTRODUCCION 5

1. PROBLEMA DE LA INVESTIGACIN 7

1.1Planteament! "el P#!$lema 7

1.%&!#m'la()n "el P#!$lema *

1.+S,temat-a()n "el #!$lema *

%. OB/ETIVOS 10

%.1 O$et2! Gene#al 10

%.% O$et2!, E,e(34(!, 10

+. /USTI&ICACIN 11

. MARCO RE&ERENCIAL 1+

.1Ma#(! Te)#(! 1+

.%Ma#(! C!n(et'al 15

.+Ma#(! C!nte6t'al 1

5. METODOLOG8A 19

. CRONOGRAMA DE ACTIVIDADES %07. RECURSOS DISPONIBLES %1

9. PRESUPUESTO %%

BIBLIOGRA&8A %+


4/22

INTRODUCCI-N

L!, n"(a"!#e, "e ge,t)n (!n,tt':en 'n 4a(t!# "ete#mnante a#a me"# en 4!#ma!$et2a el "e,a##!ll! "e 'n #!(e,!; , $en la l!g,t(a e, al(a"a

e,e(4(amente a 'na em#e,a "e man'4a(t'#a; ,e 'e"en e,ta$le(e#

n"(a"!#e, "e ge,t!n a#a 'na em#e,a "e ,e#2(!,; (!m! el (a,! "e 'na

n,tt'(!n e"'(at2a.

L!, (!leg!,; e,('ela,; 'n2e#,"a"e, : t!"a, la, n,tt'(!ne, "e nat'#ale-a

4!#mat2a e"'(a(!nal "e$en (!n,tantemente a't!e2al'a#,e; a't!anal-a#,e; a#a!4#e(e# el me!# "e l!, ,e#2(!, a la (!m'n"a". La e"'(a(!n n! "e$e ma#t#,e

"e mane#a m#!2,a"a; l!, a"#e, "e 4amla tenen "e#e(

N'e,t#a Se=!#a "e la Can"ela#a; e, la n,tt'()n e"'(at2a m, #e#e,entat2a

"el m'n(!; "!n"e ,e #!2ee "e 4!#ma()n a(a">m(a a (ent!, "e !2ene, en

"4e#ente, ,e"e,; en (!n,e('en(a ,e

#eal-a(!n e#,!nal "e ,', mem$#!,.


5/22

,. PROBLEMA DE INVESTIGACI-N

,., PLANTEAMIENTO DEL PROBLEMA

Al 4',!na#,e l!, (!leg!, !4(ale, "el M'n(! "e Can"ela#a; a(atan"! la

#e,!l'(!n N!. 1*99 "(ta"a !# la Se(#eta#a "e E"'(a()n "el Valle en

,etem$#e "e %00%; la In,tt'(!n N'e,t#a S#a "e la Can"ela#a ,e 2! a$!(a$a a

#elantea# t!"a ,' e,t#'(t'#a a"mn,t#at2a : ('##('la# en 'n la,! "e tem!

(!#t!@ e,t! gene#) t#a'mat,m!, en la (al"a" "el ,e#2(!; 'e,t! ?'e :a el

2!l'men "e ','a#!, ,e n(#ement); ,e a,) en (!n,e('en(a "e !4#e(e 'n

,e#2(! e#,!nal-a"! a 'n ,e#2(! (!m'nta#! e6ten,!. De,"e la 4',)n e4(en(a la "eman"a "e ','a#!,; e#! l!, #e,'lta"!, n!


6/22

De ?'> m!"! ma(t! ,!$#e l!, (!la$!#a"!#e, "e la In,tt'(!n

m'ltl(a# ,', la$!#e, (!m! (!n,e('en(a "e la 4',!n a"mn,t#at2a (!n !t#!,

(!leg!,

'> ma(t! ,!$#e el ','a#!


7/22

2., OB1ETIVO GENERAL

Dete#mna# el (!n'nt! "e 4a(t!#e, ?'e "e$en e2al'a#,e : #ee2al'a#,e en 4'n(!n

"e !tm-a# la ge,t!n !e#at2a "e la In,tt'(!n E"'(at2a N'e,t#a Se=!#a "e la

Can"ela#a

2.2 OB1ETIVOS ESPECFICOS

I"ent4(a# "e ?'> m!"!

De,(#$# ('altat2a : ('anttat2amente l!, #e,'lta"!, "e la, e,t#atega,

mlementa"a, !# la In,tt'(!n a#a me!#a# el ,e#2(! a l!, ','a#!,.


8/22

/. 1USTIFICACI-N

L!, (!##e(t2!, : me!#a, ?'e ,e mlementan a#a "a# ,!l'(!n a ('al?'e##!$lemt(a "e$en ,e# e2al'a"!, a#a me"# ,' ee('t!#a; "e l! (!nt#a#! e, m':

"4(l (!n!(e# , 2al! la ena ,' al(a()n. El e,ta$le(ment! n"(a"!#e, "e

ge,t!n; (!m! te(n(a l!g,t(a ,'le e,ta ne(e,"a" en 4!#ma !$et2a.

La, n,tt'(!ne, e"'(at2a, F$l(a, ,!n m': (#t(a"a, !# ?'e manean m'(

al'mn!, : m'(

,e $ene4(a#an tam$en l!, (!la$!#a"!#e, "e la In,tt'(!n; !#?'e ten"#n ma:!#

(la#"a" en la n4!#ma(!n ?'e "e$en ,'mn,t#a#; : ten"#an 'n (lma

!#gan-a(!nal me!#a"!. L!, $ene4(a"!, tam$en n(l':en l!, "#e(t2!,; 'e,t!

?'e !"#n t!ma# (!##e(t2!, en 4!#ma m, !$et2a : !!#t'na; : l!, m,m!,

e,t'"ante, !#?'e (!nta#n (!n 'n a!:! m, "e(""! !# a#te "e l!,

"!(ente,; "#e(t2!, : (!la$!#e, "el (!leg!.


9/22

. MARCO REFERENCIAL

., MARCO TE-RICO,

Un! "e l!, 4a(t!#e, "ete#mnante, a#a ?'e t!"! #!(e,!; llme,e l!g3,t(! ! "e

#!"'(()n ! ,e#2(!; ,e lle2e a (a$! (!n >6t!; e, mlementa# 'n ,,tema

a"e('a"! "e n"(a"!#e, a#a me"# la ge,t)n "e l!, m,m!,; (!n el 4n "e ?'e ,e

'e"an mlementa# n"(a"!#e, en !,(!ne, e,t#at>g(a, ?'e #e4leen 'n

#e,'lta"! )tm! en el me"an! : la#g! la-!; me"ante 'n $'en ,,tema "e

n4!#ma()n ?'e e#mta me"# la, "4e#ente, etaa, "el #!(e,! l!g3,t(!.

A(t'almente; la, !#gan-a(!ne, tenen g#an"e, 2a(3!, en la me"()n "el

"e,eme=! "e la, a(t2"a"e, l!g3,t(a, a n2el nte#n! #!(e,!,H : e6te#n!

,at,4a(()n "el (lente ! ','a#! 4nalH. Sn "'"a; l! ante#!# (!n,tt':e 'na

$a##e#a a#a la alta ge#en(a; en la "ent4(a()n "e l!, #n(ale, #!$lema, :

('ell!, "e $!tella ?'e ,e #e,entan en ,' ge,t)n !e#at2a; : ?'e e#'"(an

!,ten,$lemente la (!mett2"a" "e la, em#e,a, en l!, me#(a"!, : la >#""a

a'latna "e ,', (lente,.

T!"! ,e 'e"e me"# : !# tant! t!"! ,e 'e"e (!nt#!la#; all3 #a"(a el >6t! "e

('al?'e# !e#a()n; n! !"em!, !l2"a# Jl! ?'e n! ,e m"e; n! ,e 'e"e

a"mn,t#a#J . El a"e('a"! ',! : al(a()n "e e,t!, n"(a"!#e, : me!#ament!

(!ntn'! en l!, #!(e,!, l!g,t(!, "e la, em#e,a, !e#at2!, :K!

a"mn,t#at2!,H; ,e#n 'na $a,e "e gene#a()n "e 2entaa, (!mett2a,

,!,ten$le, : !# en"e "e ,' !,(!nament! 4#ente a la (!meten(a na(!nal ente#na(!nal.

1 Mora, Anibal. High Logistics Ltda. Indicadores de gestin


10/22

Cara#teri&ti#a& $e )!& in$i#a$!re& en 3n #!nte4t! e$3#ati%!

L!, n"(a"!#e, tenen !# !$et2! m!t2a# a l!, "#e(t2!, : al talent! 6t! la e,t#atega "e la em#e,a. Dent#! "e la,(a#a(te#3,t(a, "e l!, n"(a"!#e, tenem!, ?'e ,!n me"$le, !#?'e e#mten ?'e

l!, !$et2!, ,ean me"$le,;


11/22

In$i#a$!re& r!#e&!& intern!&

En la a(t'al"a" la (al"a" e, n",en,a$le en t!"a, la, !#gan-a(!ne, : la,

n,tt'(!ne, e"'(at2a, n! ,!n la e6(e()n@ :a ?'e e,t!, e#mten a la 'n"a" "eneg!(! ent#ega# la, #!'e,ta, "e 2al!#. Dent#! "e e,t!, n"(a"!#e, tenem!,

n"(a"!#e, "e e4(a(a; ge,t)n; e4(en(a. Dent#! "e la e#,e(t2a "e #!(e,!,

nte#n!,; ,e tene (!m! !$et2! la ,at,4a(()n "e l!, (lente, : a((!n,ta,@

lanean"! 'n en4!?'e ,!$#e l!, #!(e,!, ?'e "e,ta?'en la ee('()n "e la

e,t#atega en la !#gan-a()n.

In$i#a$!re& aren$i7a8e #re#i*ient!L!, n"(a"!#e, "e a#en"-ae (#e(ment!; ,!n 'n g#'! "e "at!, ?'e e#mten

a la !#gan-a()n me!#a# al m,m! tem! ?'e a#en"en. E,ta e#,e(t2a tene

(!m! $a,e el ',! "e l!, a(t2!, ntang$le, $',(an"! (aa("a"e, e,e(ale, "e

la em#e,a en "ete#mna"!, ,e(t!#e, (!m! e4(en(a; te(n!l!g3a; et(.

In$i#a$!re& #)iente& ! 3&3ari!&

L!, n"(a"!#e, "e (lente, ,e enten"e !# (lente, al al'mn! :K! a"#e, "e

4amlaH; a:'"an a #e4!#-a# l!, la-!, ent#e la In,tt'()n : l!, al'mn!,; m"en"! ,'

,at,4a(()n; lealta". A"em, m'e,t#a el (#e(ment! "e la In,tt'()n en l! ?'e ,e

#e4e#e a nFme#! "e al'mn!, : !# en"e a ng#e,!,. L!, n"(a"!#e, ?'e ,e

#ela(!nan (!n la, ne(e,"a"e, : l!, n2ele, "e ,at,4a(()n "el (lente; ent#e l!,

?'e ,e tenen; n2el a(t'al "e la ,at,4a(()n; 4#e('en(a "e la ",t#$'()n "e

#et#!almenta()n "el (lente; me!#a# la ,at,4a(()n "e (lente; et(.


12/22

.2 MARCO CONCEPTUAL

INDICADORES S'$(!n'nt! "e me"(!ne, #ela(!na"a, (!n el m!"! en ?'e l!,

,e#2(!, ! #!"'(t!, ,!n gene#a"!, !# 'na em#e,a ! n,tt'()n

CERTI&ICADO DE ESTUDIO "!('ment! ?'e (e#t4(a la n,(#()n "el

e,t'"ante a la ent"a" e"'(at2a.

CICLO (a"a 'n! "e l!, $l!?'e, "e ('#,!, en ?'e ,e "2"e 'n lan "e e,t'"!,

T#an,()n : P#me#!; Seg'n"! : Te#(e#!; C'a#t! : 'nt!H.

&UNCIONARIA e#,!na ?'e "e,eme=a 'n emle! F$l(! Emlea"! "e 'na

ent"a" "el E,ta"!H.

I.E.N.S.C In,tt'()n E"'(at2a N'e,t#a Se=!#a "e la Can"ela#a.

SATIS&ACCIN ('mlment! t!tal "e l!, "e,e!,; ne(e,"a"e,; ?'ea;

,entment! ! #a-)n.

SEDE ADMINISTRATIVA l'ga# "!n"e tene ,' "!m(l! la ent"a" a#a #eal-a#

la, !e#a(!ne, a"mn,t#at2a, "e la, ,e, ,e"e,.

SERVICIO AL USUARIO #!(e,! en(amna"! a la (!n,e('()n "e la ,at,4a(()n

t!tal "e l!, #e?'e#ment!, : ne(e,"a"e, "e l!, m,m!,.

USUARIO Pa"#e, "e 4amla ! a('"ente "el e"'(an"!


13/22

./ MARCO CONTE:TUAL O ESPACIAL

La n,tt'()n e"'(at2a n'e,t#a ,e=!#a "e la (an"ela#a na(e !# me"! "e la

#e,!l'()n 1*99 "(ta"a !# la Se(#eta#a "e E"'(a()n "el Valle "el (a'(a el "e ,etem$#e "e %00% nteg#an"! a ,e, ent"a"e, e"'(at2a, "e,"e l!

e"ag)g(! "!n"e ,e ma#t3a e"'(a()n "e $,(a #ma#a : "!, a=!, "e !#enta()n 4amla#.

La g#an ta#ea ,e n(! en la (a,!na "!n"e


14/22

P#e!('a"a la (!m'n"a" !# (!n,eg'# el e,a(! ,'4(ente a#a (!ntn'a# la

!$#a; ,e !$t'2! 'n l!te ent#e la, (alle, "e- 10H : !n(e 11H 4#ente a la (a##ete#a

aname#(ana : all3 ,e (!n,t#':); (!n l!, a!#te, "el #!g#ama g'$e#namental

Alan-a a#a el P#!g#e,! : el e,4'e#-! : (!la$!#a()n "e l!, mae,t#!,; 'na!(a la, e#manta,

e,t'"ante,@ a=!, "e,'>,; : a#a "a# a,! al

4'e la #me# e,('ela en la (a$e(e#a m'n(al a la ?'e a,,t3an tant! n=!, (!m!

n=a,. Una 2e- (!n,t#'"a la e,('ela Ant!n! Na#=! a#a l!, 2a#!ne,; la Gene#al

Santan"e# 4'e a#a la !$la()n Fn(amente 4emenna


15/22

Sede Antonio Nario

En el a#(n!m$#e "e Ant!n! Na#=!. P!,te#!#mente 4'e (!n,t#'"! 'n e,ta$le(ment! (!n

('at#! a'la,; en 1*9 "'#ante la a"mn,t#a()n "e O,(a# C!lmena#e, : en 1.*59

"!, a'la, m,. l'eg! en 1.*% (!n la a:'"a "el #!g#ama g'$e#namental la

alan-a a#a el #!g#e,!; ,e (!n,t#':e#!n "!, a'la, m, : 'n aa#tament! a#a

la ,'e#2,)n e,(!la#.

La e,('ela O$#e#!. D(

E"'(a()n Dea#tamental ,e le (am$) ,' n!m$#e !# Al4!n,! L)e- P'ma#e!.

Sede Sagrada Familia

De,"e el a=! 1.*0 llegan la, e#manta, "e la An'n(a()n a#a


16/22

,a(e#"!te "e la a##!?'a@ (!n #!g#ama, a#a #ma#a : e"'(a()n a#a el

,e n,talan (!n el n!m$#e "e Sag#a"a &amla en l!, l!(ale, "e la antg'a e,('ela

N'e,t#a Se=!#a "e la Can"ela#a

4amla : la, e,t'"ante,; n! "'"a#!n en #e(!n!(e# : a:'"a# a la (!m'n"a"

#elg!,a em#en"e"!#a : ent#ega"a al ,e#2(! "e la e"'(a()n. La (!n,t#'(()n"el C!leg! ,e #eal-a; ent!n(e,; me"ante 'n t#a$a! (!m'nta#! a t#a2>, "e

"2e#,a, a(t2"a"e, a#a #e(!ge# 4!n"!,.

La l(en(a "e 4'n(!nament! e, !t!#ga"a el %7 "e a$#l "e 1*7; #e,altan"! (!m!

'n! "e l!, !$et2!, #n(ale, "e la (#ea()n "el C!leg! !#enta# la e"'(a()n


17/22

"ea#tament!; "!(t!# Ca#l!, . M!#ale, : el Se(#eta#! "e E"'(a()n; Se=!# /!#ge

V(t!#a Ma#t3ne-.

C!m! 4'n"a"!#e, ,e (!n!(en; a"em, "e la 'nta "e #e-; Eml! P!a:n; L$a#"! Re$!lle"!; la ,e=!#a Am>#(a "e Be#mF"e-

: Al"ema# "e Ga#(3a. la 'nta "#e(t2a "el C!leg! e,ta$a nteg#a"a; ent#e !t#!,;

!# R2"!. /e,F, Vllega, Pala(!,; Ela"! A#a, G)me-; Mg'el Val">,; An3$al

R'$!; D#. E"'a#"! La'#"!; E,tela 'nte#! : Ge#t#'", Men"!-a.

El In,tt't! n() la$!#e, a#a el a=! le(t2! 1*1 1*% $a! la e6e#ta "#e(()n

"el ,e=!# Mg'el Qngel O,!#! Re(t!#H@ (!m! 2(e##e(t!#; el ,e=!# A#n'l4! Ben3te-

L!-an! : (!m! ,e(#eta#a; la ,e=!#ta Ma#3a Ge#t#'"- Men"!-a; (!n t#enta : 'n!

+1H al'mn!, a#a el #me# a=! "e $a("(!, "e la 4a('lta" "e me"(na "e la

Un2alle : el 2ete#na#! "e la ,e(#eta#a "e ag#('lt'#a "el m'n(!; ?'ene,

"a#3an n,t#'((!ne, "e a('e#"! (!n ,', e,e(al"a"e, a t!"!, l!, e,t'"ante,.


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;. METODOLOGA

;., TIPO DE INVESTIGACI-N

El "e,a##!ll! "e la ,g'ente n2e,tga()n ,e #eal-a# $a! el e,?'ema "e 'na

n2e,tga()n "e (a#(te# "e,(#t2! 'e,t! ?'e el !$et2! "e e,te t! "e

n2e,tga(!ne, (!n,,te en la (a#a(te#-a()n "e 'n e,ta$le(e# ,' e,t#'(t'#a ! (!m!#tament!; e, "e(# llega# a (!n!(e# la,

,t'a(!ne,; :

a(t2"a"e,; !$et!,; #!(e,!, : e#,!na, n2!l'(#a"a, en e,te (a,! a la ge,t!n!e#at2a "e la In,tt'(!n e"'(at2a N'e,t#a Se=!#a "e la Can"ela#a

;.2 DISEO DE INVESTIGACION

El ",e=! "e n2e,tga()n e, la e,t#atega ?'e a"!ta el n2e,tga"!# a#a

#e,!n"e# al #!$lema lantea"!; $a! e,ta #em,a a#a el #!:e(t! n2e,tgat2!

,e 2a a lle2a# a (a$! 'na e,t#atega $a,a"a en la n2e,tga()n "!('mental;

e,e(34(amente "e al(a()n "e n"(a"!#e, a 'na In,tt'(!n e"'(at2a

;./ TECNICAS DE RECOLECCION DE DATOS

O+&er%a#i(n6 E,ta t>(n(a e, Ftl a#a el anal,ta en ,' #!g#e,! "e

n2e,tga()n; 'e, (!n,,te en !$,e#2a# a la, e#,!na, ('an"! e4e(tFan ,'

t#a$a!. Al


19/22

ne(e,"a"e, : la mane#a "e ,at,4a(e#la,; a,3 (!m! (!n(e! : (!m#en,)n

!# a#te "el ','a#! a#a t!"a "ea ! m>t!"! n'e2!,. En el (a,! "el

#!:e(t! ,e e,(!g) la ent#e2,ta n! e,t#'(t'#a !#?'e n! gene#a nngFn

(!,t! : e, m, 4le6$le en la, #e,'e,ta,.

C3e&ti!nari!6L!, ('e,t!na#!, #!!#(!nan 'na alte#nat2a m': Ftl a#a

la ent#e2,ta@ en el (a,! 'nt'al "e la n2e,tga()n ,e #eal-a# 'n

('e,t!na#! (e##a"! ! en('e,ta (!n l!, ','a#!, "e la In,tt'()n


20/22

X X

De,(#$# ('altat2a :

('anttat2amente l!,#e,'lta"!, "e la, e,t#atega,mlementa"a, !# laIn,tt'(!n a#a me!#a# el,e#2(! a l!, ','a#!,.

X X

Ela$!#a(!n ante#!:e(t! X XReal-a# a',te, X X

Ent#ega# Ante#!:e(t! X


21/22

=. RECURSOS DISPONIBLES

A (!ntn'a()n ,e #e,enta el ('a"#! #e,'men "e l!, ga,t!, !#gna"!, en la#eal-a()n "e e,te ante#!:e(t!

PRESUPUESTO ANUAL DELPRO>ECTO

A6 EGRESOS.,? GASTOS

Deri#i(n $e 'a&t!& Va)!r

&!t!(!a, %0.000

Im#e,)n 15.000

Ot#!, %0.000

TOTAL GASTOS @ ;;.000


22/22

BIBLIOGRAFA

M!#a; An$al. g< L!g,t(, Lt"a. In"(a"!#e, "e ge,t)n

An"e#; E-e?'el. G'a a#a ela$!#a# 'n ante#!:e(t!. In,tt't! "e (en(a, ,!(ale,

al(a"a,; 1**7

PEI. In,tt'(!n E"'(at2a N'e,t#a Se=!#a "e la Can"ela#a. %005

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