PLIEGO DE CONDICIONES PARTICULARES PARA LA LICITACION … · En toda factura comercial se deberán...

Jefatura de Área de Coordinación y Control de la D. Comunicación, Marca y Publicidad

EXP.: 2016-01127

PLIEGO DE CONDICIONES PARTICULARES PARA LA LICITACION DEL DISEÑO, CONSTRUCCIÓN Y MONTAJE FERIA WORLD TRAVEL MARKET

Nº DE EXPEDIENTE: 2016-01127


EXP.: 2016-01127

INDICE

1. OBJETO Y ALCANCE 2. VIGENCIA Y DURACIÓN DEL CONTRATO 3. REQUISITOS QUE DEBEN CUMPLIR LOS LICITADORES 4. PRESENTACIÓN DE OFERTAS 5. ADJUDICACIÓN 6. ACTA DE RECEPCIÓN DE TRABAJOS 7. OBLIGACIONES LEGALES 8. CONDICIONES ECONÓMICAS 9. GARANTÍA DEFINITIVA 10. INCUMPLIMIENTOS, PENALIZACIONES Y RESOLUCIÓN 11. CLÁUSULA DE CONFIDENCIALIDAD Y PROPIEDAD 12. SUBCONTRATACIÓN 13. LEY Y JURISDICCIÓN APLICABLE

ANEXO I - MODELO DE DECLARACIÓN EXPRESA

ANEXO II - ESPECIFICACIONES TÉCNICAS


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1. OBJETO Y ALCANCE

El presente Pliego determina las Condiciones Particulares para la licitación del Diseño, Construcción y Montaje Feria World Travel Market que se celebrará en Londres los días 7-9 de noviembre de 2016. El alcance del presente servicio se encuentra recogido en el Pliego de Especificación Técnica que se incorpora como ANEXO II - ESPECIFICACIONES TÉCNICAS En todo lo que no esté en contradicción con este Pliego de Condiciones Particulares, serán de aplicación las prescripciones contenidas en el PLIEGO DE CONDICIONES GENERALES PARA CONTRATOS DE SERVICIOS INFERIORES A 48.000 Euros DCC-CG-CC- 09 Rev.01. El importe máximo a contratar en la presente licitación ascenderá a 35.000 Euros. Asimismo, será de aplicación lo establecido en el documento PLAN BÁSICO DE PREVENCIÓN DE RIESGOS LABORALES PARA EMPRESAS CONTRATISTAS DE RENFE-OPERADORA (DCC)-CG/C-10

2. VIGENCIA Y DURACIÓN DEL CONTRATO

La vigencia del contrato se extenderá desde el día 13 de septiembre 2016 a 9 de noviembre 2016.

3. REQUISITOS QUE DEBEN CUMPLIR LOS LICITADORES 3.1. Tener personalidad jurídica y capacidad de obrar en relación a la actividad objeto de esta licitación. 3.2. No hallarse incurso en ninguna de las circunstancias recogidas en el Art. 49.1 de la Ley 30/2007 de 30 de octubre, de Contratos del Sector Público. 3.3. Estar al corriente de sus obligaciones tributarias. 3.4. Estar al corriente de sus obligaciones con la Seguridad Social. 3.5. Aceptar, expresamente, las condiciones de la presente licitación. 3.6. Estar en posesión de licencias, autorizaciones y permisos necesarios para la comercialización de los suministros y el desarrollo de las actividades que fueren objeto del contrato, los cuales deberán ser válidos y, en su caso, renovarse durante todo el periodo de vigencia del contrato que se llegue a formalizar. 4. PRESENTACIÓN DE OFERTAS 4.1. Plazo de presentación de ofertas El plazo de presentación de las ofertas figurará en el Anuncio que se publica en la página web de Renfe Operadora. 4.2. Forma de presentación de ofertas Las ofertas serán enviadas por email a: [email protected] con copia a [email protected] haciendo constar en el asunto el número de expediente y el objeto de la licitación que figura en la portada de este Pliego. Se referenciará en el email la empresa licitadora con su razón social completa, domicilio social, NIF y persona de contacto. Asimismo se enviará la documentación por correo ordinario a la siguiente dirección:

RENFE-Operadora JEFATURA DE AREA DE COORDINACIÓN Y CONTROL

DIRECCIÓN DE COMUNICACIÓN, MARCA Y PUBLICIDAD Avda. Pío XII, 110. CP 28036. MADRID Caracola 5 A LA ATENCIÓN DE: DORI FERNÁNDEZ JIMÉNEZ


EXP.: 2016-01127

4.3. Contenido de ofertas La documentación enviada por email incluirá obligatoriamente la siguiente documentación:

Documentación Administrativa. 1. Acreditación de estar al corriente en el cumplimiento de sus obligaciones tributarias y de la Seguridad Social. Se acreditarán, respectivamente, con los siguientes documentos: -Certificación Administrativa vigente de hallarse al corriente de sus obligaciones tributarias, a los efectos de lo establecido en el art. 49.1 letra d) de la Ley 30/2007, de 30 de octubre, de Contratos del Sector Público. -Certificación Administrativa, expedida por el Órgano competente a los efectos del art. 49.1 letra d) de la Ley 30/2007, de 30 de octubre, de Contratos del Sector Público, de que la empresa está al corriente en el cumplimiento de sus obligaciones con la Seguridad Social. 2. Declaración expresa responsable de que el licitador no está incurso en prohibiciones e incompatibilidades para contratar con RENFE-Operadora. (Empleando documento que se adjunta en el ANEXO I de este Pliego, DCP-FO-PR-02 Rev.01 Modelo ART.49 LCSP). Todas las declaraciones antedichas deberán estar suscritas por los representantes de los licitadores, debiendo acreditar tal condición mediante la aportación de copia del poder y del DNI o documento equivalente del o los firmantes.

Oferta Técnica Desarrollo de los requerimientos señalados en las Especificaciones Técnicas recogidas en el ANEXO II. Oferta Económica. Contendrá como mínimo: 1. Precio global, que incluirá todos los conceptos del servicio excepto el IVA. 2. Los precios, deberán ser ciertos y determinados, sin valores referenciales a índices de

precios, y expresados en Euros Se enviará debidamente sellada, fechada y firmada por representante acreditado del licitador.

4.4. Consultas y Aclaraciones El licitador hasta dos (2) días antes de la fecha final de presentación de ofertas, podrá solicitar aclaración sobre cuantas dudas surjan en la interpretación de las condiciones exigidas en el presente Pliego y en el resto de la documentación aplicable al proceso de licitación. RENFE-Operadora, a su criterio, podrá divulgar la respuesta a estas cuestiones al resto de licitadores, para permitir una mayor homogeneidad en las ofertas para la mejor comparación de las mismas. 5. ADJUDICACIÓN 5.1. Negociación Tras el análisis y evaluación de las ofertas recibidas, RENFE-Operadora determinará la conveniencia de llevar a cabo un eventual proceso de negociación, que podrá ser con uno o varios licitadores. La adjudicación del contrato se hará sobre la base de la oferta u ofertas presentadas por el o los licitadores, complementadas, en su caso, con el resultado del proceso de negociación seguido.


EXP.: 2016-01127

5.2. Criterios de Adjudicación

La adjudicación se sustentará sobre los criterios técnicos y económicos. La valoración técnica tendrá un peso del 20% y la económica un peso del 80%. La valoración técnica se realizará en función de los criterios expuestos en las Especificaciones Técnicas incorporadas en el ANEXO II

5.3. Consideraciones sobre la adjudicación RENFE-Operadora se reserva el derecho de adjudicar total o parcialmente o, incluso, anular o dejar desierto el presente procedimiento.

6. ACTA DE RECEPCIÓN DE TRABAJOS

Una vez realizada la entrega total de los trabajos, podrá establecerse la correspondiente Acta de Recepción, firmada por el representante de RENFE-Operadora y el CONTRATISTA, en la que se hará constar la conformidad, en su caso, de RENFE-Operadora.

7. OBLIGACIONES LEGALES El contratista, está obligado al cumplimiento de las disposiciones, presentes y futuras, que estuvieran vigentes en materia tributaria, laboral, de Seguridad Social, de Prevención de Riesgos Laborales y de Medio Ambiente.

8. CONDICIONES ECONÓMICAS 8.1. Facturación y pago a) Condiciones de facturación

Las facturas se confeccionarán en original y dos copias. Deberán presentarse ante la Jefatura de Área de Coordinación y Control de la Dirección de Comunicación, Marca y Publicidad sita en la Avda. Pío XII, 110 (Caracola 5) o bien ser enviada vía email si son generadas como fichero .pdf original (no escaneadas) En toda factura comercial se deberán indicar el Número de Identificación Fiscal de esa firma y el de RENFE-Operadora (Q2801659J), el número de este Expediente de Gestión Simplificada que figura al inicio, y consignarse por separado la base imponible, el tipo impositivo e importe del IVA.

b) Condiciones de Pago RENFE-Operadora hará efectivo el pago de la factura transcurridos 60 días de su fecha de emisión y en los días 5, 15 ó 25 de cada mes, según el que resulte más próximo a la fecha de vencimiento del plazo señalado de 60 días.

9. GARANTÍA DEFINITIVA No procede.


EXP.: 2016-01127

10. INCUMPLIMIENTOS, PENALIZACIONES Y RESOLUCIÓN

No obstante lo expuesto en las cláusulas precedentes, este contrato podrá ser resuelto unilateralmente por RENFE-Operadora con anterioridad a la expiración de su período de vigencia cuando el contratista incumpla cualquiera de las obligaciones aquí contraídas.

El incumplimiento de las obligaciones contractuales, entre otras, la calidad del servicio y plazo, darán lugar a un descuento en la facturación del 10% del importe contratado por cada semana de retraso. Las penalizaciones se descontarán de la facturación pendiente.

También podrá ser resuelto anticipadamente por RENFE-Operadora, mediante su notificación al contratista, con una antelación mínima de dos meses a la fecha de rescisión.

11. CLÁUSULA DE CONFIDENCIALIDAD Y PROPIEDAD

El contratista y sus colaboradores adquieren el compromiso de confidencialidad y privacidad de los trabajos ejecutados, así como de la información y documentos derivados de entrevistas y reuniones, y de los informes generados, garantizando su uso exclusivo para los fines establecidos en su propuesta de colaboración y nunca con ninguna otra finalidad. La propiedad de los resultados corresponde a RENFE-Operadora. 12. SUBCONTRATACIÓN El adjudicatario no podrá subcontratar ni ceder total ni parcialmente los derechos y obligaciones que se deriven del presente Pliego, sin autorización expresa y escrita de RENFE-Operadora.

13. LEY Y JURISDICCIÓN APLICABLE En todas las cuestiones derivadas de este procedimiento de contratación y de los contratos que se puedan suscribir, las partes renuncian a la Legislación y Jurisdicción que les pudieren ser aplicables y se someten expresamente a las Leyes del Estado Español y a los Juzgados y Tribunales de Madrid capital.


-ANEXO II- ESPECIFICACIONES TECNICAS


ESPECIFICACIONES TÉCNICAS PARA LA CONTRATACIÓN DE LOS SERVICIOS DE DISEÑO, CONSTRUCCIÓN, MONTAJE, DESMONTAJE, SUPERVISIÓN Y MANTENIMIENTO DEL STAND Y ASISTENCIA TÉCNICA INTEGRAL PARA LA PARTICIPACIÓN DE RENFE EN LA FERIA WORLD TRAVEL MARKET 2016. 1. OBJETO Estas especificaciones técnicas tienen por objeto la contratación de los siguientes servicios para la participación de Renfe en la feria WORLD TRAVEL MARKET 2016:

Diseño, construcción, montaje, desmontaje, supervisión y mantenimiento del stand. Asistencia técnica integral para la correcta participación en la feria.

2. FICHA TÉCNICA DE LA FERIA Nombre: WORLD TRAVEL MARKET 2016 Lugar: Londres (Reino Unido) Fecha: 7-9 de noviembre de 2016 Recinto Ferial: ExCeL London Dirección: One Western Gateway

Royal Victoria Dock, London E16 1XL Ubicación stand: Stand EU1525 – North Hall (ver Anexo 1) Superficie stand: 44 m2 (8 x 5,5 m.) en esquina. 3. DESCRIPCIÓN DE LOS TRABAJOS La contratación de servicios consistirá en la ejecución de los trabajos descritos a continuación:

3.1. DISEÑO DE STAND

Las empresas licitadoras deberán presentar la memoria descriptiva detallada de estructuras, sistemas constructivos, elementos y materiales utilizados, planos con detalle de cotas, tanto en planta como en alzados, esquemas, perspectivas generales y cuantas precisiones de carácter técnico resulten necesarios para una perfecta comprensión e interpretación del proyecto. El diseño del stand se realizará bajo el principio de libertad creativa, teniendo como idea fundamental resaltar la imagen de marca de Renfe como entidad pública dedicada al transporte de viajeros por ferrocarril. Se persigue lograr un stand que transmita una imagen atractiva y que incluya algún elemento singular e innovador para atraer la atención del visitante.


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Renfe se reserva el derecho de hacer las modificaciones que estime oportunas en el diseño del stand antes de su ejecución por la empresa adjudicataria para el correcto desarrollo de la actividad comercial en el mismo. 3.2. DISTRIBUCIÓN DEL ESPACIO El diseño y presupuesto del stand presentado deberá incluir los siguientes elementos constructivos y zonas:

Mostrador de información dotado baldas y cerradura con llave ubicado en el punto de

mayor afluencia de visitantes. Paramento/muro de gran visibilidad para gráfica y mensajes comerciales e

institucionales. Deberá estar orientado hacia la esquina de intersección de los dos pasillos.

Elemento o estructura vertical con el logo de Renfe que, por sus características y altura, facilite una correcta visibilidad del stand.

Las cotas en altura del paramento/muro, estructura vertical y paredes colindantes con otros expositores vendrán determinadas por la normativa específica de montaje.

No se contempla la instalación de truss ni de cualquier otro elemento suspendido. Zona abierta de reunión (no sala ni despacho cerrados) compuesta por mobiliario de

cuidado diseño. Almacén de 6-7 m2. (aprox.).

4. DESCRIPCIÓN DE LAS CARACTERÍSTICAS DEL STAND

4.1. SUELO

Deberá cumplir las siguientes características:

Suficiente durabilidad y estabilidad de los materiales, acabado antideslizante y de fácil limpieza por procedimientos domésticos.

Los cantos de cambio de nivel y aristas deberán quedar perfectamente protegidos. Irá dotado de rampa para personas con movilidad reducida.

4.2. CONSTRUCCIÓN

Los elementos empleados en la construcción tendrán las siguientes características:

Las terminaciones serán en materiales de calidad y todos los elementos deberán

guardar la misma línea estética en cuanto a diseño e imagen global del stand. Los materiales empleados se regirán en todo momento por las especificaciones de

seguridad exigida por la normativa ferial.


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4.3. ILUMINACIÓN

Dotación de elementos necesarios para una perfecta iluminación de todo el stand, teniendo en cuenta que no se contempla la instalación de truss ni de cualquier otro elemento colgante para fijación de focos.

Los gastos de contratación de acometida, suministro e instalación eléctrica serán por cuenta del adjudicatario.

Toda la instalación deberá cumplir las normas dictadas al respecto por la organización ferial.

4.4. GRÁFICA Y ROTULACIÓN

Producción y montaje de la creatividad (gráfica y vinilado) para los elementos que se describen en el punto 3.2 de estas especificaciones técnicas. Renfe aportará, con suficiente antelación, los artes finales para su producción y montaje.

Complementariamente al apartado anterior y siempre y cuando lo requiera Renfe, la empresa adjudicataria también realizaría los trabajos de diseño, tratamiento y maquetación de la idea creativa que oportunamente se determine.

4.5. DOTACIÓN DE MOBILIARIO Y OTROS

Área abierta de reunión:

‐ Tres mesas redondas y doce sillas. ‐ Dos sillones y una mesa baja.

Mostrador de información: ‐ Dos taburetes altos.

Todo el mobiliario deberá ser de calidad y en perfecto estado, acorde con la imagen innovadora del stand, aportando para ello elementos de cuidado diseño y de dimensiones poco voluminosas. Renfe determinará en su momento la cantidad idónea en función de la superficie útil disponible con el objetivo de no recargar en exceso la zona de reunión.

Almacén: ‐ Estanterías, tres percheros de pie, armario bajo con llave, papelera y regleta de

enchufes. ‐ 60 botellines de agua mineral.

Detalles de decoración en mesas y mostrador como adornos florales, carameleras, etc.

4.6. EQUIPAMIENTO AUDIOVISUAL E INFORMÁTICO

El stand irá dotado de una pantalla de 60” con sonido integrado. Renfe facilitará los contenidos audiovisuales en una memoria USB.

Contratación de una línea WIFI para cuatro usuarios.


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5. ASISTENCIA Y SERVICIOS TÉCNICOS INTEGRALES

5.1. El adjudicatario realizará todas las gestiones y trámites oportunos para el establecimiento de los servicios y suministros necesarios, como son la contratación de la energía eléctrica, línea de conexión a Internet (WIFI), limpieza, alquiler de material inherente al montaje (grúas, toros, etc.) así como el canon de montaje y certificaciones técnicas o aprobación de planos, asumiendo el adjudicatario el coste de dichos servicios. Serán por cuenta del adjudicatario, entre otros, los siguientes:

‐ Gestión para la aprobación del proyecto y montaje del stand ‐ Suministro y consumo eléctricos ‐ Suministro de línea WIFI ‐ Limpieza previa a la inauguración y de mantenimiento los tres días de feria ‐ Otros: azafatas, mobiliario, etc.

5.2. El adjudicatario se responsabilizará del montaje y desmontaje siguiendo en todo

momento las normas de seguridad y estabilidad de elementos constructivos, así como en todo lo relativo a riesgos laborales y horarios de montaje/desmontaje que se detallan en la normativa de la organización ferial (ver Anexo 2).

5.3. La empresa adjudicataria se comprometerá a tener finalizado el montaje del stand,

incluyendo rotulación y decoración, a las 18.00 h. del sábado, día 5 de noviembre, quedando pendiente únicamente la limpieza general del mismo y pequeños retoques, según se indica en el horario de montaje.

5.4. Será por cuenta del adjudicatario el transporte del material promocional de Renfe

desde el punto de Madrid que se determine en su momento hasta el propio stand, así como su retorno a Madrid en el caso de artículos sobrantes. Se estima un volumen aproximado de 1/2 metro cúbico y un peso aproximado de 40 kg.

5.5. La empresa adjudicataria se comprometerá a asumir la indemnización de cualquier

clase de daños causados durante los trabajos o como consecuencia de los mismos (fabricación, transporte, montaje, mantenimiento y desmontaje) tanto en instalaciones, materiales o terceras personas. A tal efecto, el adjudicatario suscribirá las pólizas de seguro necesarias que le permita cubrir cualquier riesgo, así como los deterioros causados directa o indirectamente por su personal.

6. PERSONAL DE SERVICIO EN LA FERIA

6.1. El adjudicatario designará, durante los días de celebración de la feria, un técnico de mantenimiento para resolver cualquier problema que pudiera presentarse en el stand, sea de reparación, reposición o funcionamiento de los elementos y equipos que lo conforman.

6.2. Será por cuenta del adjudicatario la contratación de dos azafatas bilingües (español e inglés de nivel alto) para el horario establecido de apertura y cierre los tres días de


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feria: de 10.00 a 19.00 h. Deberán ir correctamente uniformadas siguiendo las oportunas indicaciones de los responsables de Renfe.

7. CRITERIOS DE ADJUDICACIÓN La adjudicación recaerá en la empresa licitadora que realice la propuesta económicamente más ventajosa, teniendo en cuenta los criterios de adjudicación y puntuaciones que a continuación se especifican:

7.1. VALORACIÓN DE LA OFERTA TÉCNICA: MÁXIMO 20 PUNTOS

7.1.1. Diseño y creatividad 17 puntos Originalidad del diseño y planteamiento estético innovador, así como su funcionalidad, distribución del espacio, soluciones constructivas y descripción detallada de planos y materiales empleados. - Visibilidad y transmisión de imagen corporativa 7 puntos - Distribución de espacios, iluminación y mobiliario 5 puntos - Memoria descriptiva 5 puntos 7.1.2. Experiencia y trabajos realizados 3 puntos Se valorarán los certificados de trabajos similares realizados en ferias internacionales en los últimos tres años con detalle de clientes y presupuestos. - De 1 a 2 feria s: 1 punto - De 3 a 5 ferias: 2 puntos - Más de 6 ferias: 3 puntos

La puntuación total de la oferta técnica estará constituida por la suma de las puntuaciones parciales asignadas a cada uno de los criterios a valorar, con un máximo de 20 puntos. No se considerarán para la valoración económica aquellas ofertas que no alcancen una puntuación mínima de 10 puntos.

7.2. VALORACIÓN DE LA OFERTA ECONÓMICA: MÁXIMO 80 PUNTOS Se aplicará un criterio de proporcionalidad respecto de la oferta más baja, a la que se atribuirá la puntuación máxima, calculando la ponderación de las demás con arreglo a la siguiente fórmula:

80 x Of. Mín. P = ---------------

Of.


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P: Puntuación obtenida Of. Mín.: Oferta más baja Of.: Oferta correspondiente al licitador que se valora

8. PRESUPUESTO DE LICITACIÓN El presupuesto máximo de gasto disponible para el contrato asciende a la cantidad de TREINTA Y CINCO MIL EUROS (35.000,00 €), más el IVA correspondiente. El presupuesto deberá estar desglosado en las siguientes partidas:

- Diseño, producción, montaje y desmontaje de todos los elementos del stand - Diseño, maquetación, producción y montaje de gráfica - Transporte - Alquiler y montaje de equipo audiovisual - Alquiler de mobiliario y otros elementos complementarios y decoración - Contratación de la electricidad - Contratación de línea WIFI - Contratación a la institución ferial de cualquier otro servicio necesario para la correcta

ejecución de todo lo indicado en el presente pliego - Contratación de azafatas bilingües - Otras partidas

DOCUMENTACIÓN QUE SE ADJUNTA: ANEXO 1. Plano de ubicación del stand ANEXO 2. Normativa y horarios de montaje/desmontaje

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RENFE Stand: EU1525 - North Hall 44 m2 (8 x 5,5 m.) visto a dos caras

WTM CONTRACTOR MANUAL

CONTENTS:- NEW FOR WTM 2016

1) Exhibition Timetable

2) Contractor Badges 3) Lifting & Storage

4) Deliveries and Courier Information

5) Stand Build Regulations

6) Two-Storey/Double Deck Regulations

7) Venue & General Information

8) Emergency Procedures

9) Official Suppliers

New for WTM 2016

New Show Opening Times

Monday 7th November - 10.00 hrs– 19.00hrs

Tuesday 8 November - 10.00 hrs – 19.00 hrs

Wednesday 9 November - 10.00 hrs – 19.00 hrs

Changes to the build timetable and breakdown

Click here for full Exhibition Timetable.

Amended Walling Regulations

Stands Under 50sqm

Long runs of walling must be avoided particularly along open perimeters of the stand and are restricted to a

maximum of 50% of any side of the stand. Solid walling over 50% will not be permitted even if stepped in.

Stands Over 50sqm

Long runs of walling must be avoided particularly along open perimeters of the stand and are restricted to a

maximum of 25% of any side of the stand. Wall length can be increased to 50% of any side of the stand if the

wall is set back by 1m inside the stand. Where long runs of walling are present along open sides they must be

interspersed with display items etc not left as a plain wall.

Changes to Live Performance & Entertainment Timetable

Please note new timings for all live presentations and demonstration on your stand.

Monday - After 6pm only

Tuesday - After 6pm only

Wednesday – from 5pm -7pm only

Click here for the Stand Presentation Form.

Prior written agreement from the Organisers must be obtained. The Organisers reserve the right to stop

any performance they feel is causing a nuisance to any other exhibitor.

PPE

As an Exhibitor or Contractor working on the World Travel Market site during the Construction phase (Build-up) and Dismantling phase (Breakdown) of the event, the site rules must be adhered to and warnings considered in your planning. Please ensure you cascade them to your employees, contractors and sub-contractors. It is your responsibility to do so in line with CDM 2015. The rules below are in addition to the rules and regulations published in the exhibitors and contractors manuals. As part of these rules all persons in the halls during build up and break down are advised to be wearing High visibility clothing as a result of the activities being undertaken. Safety footwear and hard hats will also be required in higher risk areas. View Site Rules here

http://www.exhibitorkit.com/browseForm.do?productGroupID=51835&categoryId=11358&categoryName=ALL%20HALLS

WTM%20London%202016%20Site%20Rules.pdf

1. Exhibition Timetable

Build, Show Times & Breakdown Timetable

Wednesday 2nd

November 2016

0800 hrs Halls Open

0800 hrs Space only exhibitors, contractors onsite

1800 hrs Halls Close

Thursday 3rd

November 2016

0800 hrs Halls Open

0800 hrs Space only exhibitors, contractors onsite


Friday 4th

November 2016

0800 hrs Halls Open

0800 hrs Shell Scheme exhibitors, Space only exhibitors, contractors onsite


Saturday 5th November 2016

0800 hrs Halls Open

1800 hrs All standfitting and construction to be completed


Sunday 6th

November 2016

0800 hrs Halls Open

1200 hrs - 2200 hrs All aisles to be clear and kept clear for carpet to be laid

1800 hrs All displays and exhibits to be completed


Monday 7th November 2016 *Please note that Live Performances and Entertainment are only allowed after 6pm today.

0800 hrs Halls Open

1000 hrs SHOW OPENS

1900 hrs SHOW CLOSES


Tuesday 8th November 2016

*Please note that Live Performances and Entertainment are only allowed after 6pm today.

0800 hrs Halls Open

1000 hrs SHOW OPENS



Wednesday 9th November 2016

*Please note that Live Performances and Entertainment (Festivals) are only allowed after 5pm today until 7pm. *Please note breakdown starts on Thursday and no access will be given to contractors on Wednesday pm.

0800 hrs Halls Open

1000 hrs SHOW OPENS

1700 hrs – 1900hrs Festival Night / Networking Event in Halls


1900 hrs Removal of hand carriable and valuable items only


Thursday 10th

November 2016

0800 hrs Halls Open

0800 hrs General dismantling of stand fitting

1000 hrs Shell Scheme exhibits to be clear of the Halls


Friday 11

th November 2016

0800 hrs Halls Open

0800 hrs General dismantling of stand fitting


Saturday 12

th November 2016

0800 hrs Halls Open

1400 hrs All exhibits, standfitting etc, to be removed by this time. HALLS CLOSE.

On Sunday 6th November all aisles within the halls are required to be clear and kept clear for the carpet to be laid.

Breakdown Reminders

Please note a change in the show opening and closing times for 2016 above which affects the Breakdown period.

Shell Scheme Stands

Stands should be manned and operational until 1900 hrs on Wednesday 09 November 2016. Exhibit material and equipment cannot be removed from the exhibition before this time.

Only hand carriable items can be removed from the exhibition halls between the hours of 1900 hrs – 2000 hrs on Wednesday 09 November 2016. (Subject to the hall being clear of visitors)

Shell Scheme exhibitors need to dismantle and remove exhibits within the stand from 0800 hrs on Thursday 09 November 2016 until 1000 hrs.

All shell scheme exhibitors must be clear of the Halls by 1000 hrs on Wednesday 09 November 2016. Please note that the shell scheme structure dismantle will begin at 1030 hrs.

Space Only Stands

Breakdown for Space Only stands will not begin until 0800 hrs on Thursday 10 November 2016. Therefore stand fitting and electrical contractors will be permitted to enter the halls until this time.

Stands should be manned and operational until 1900 hrs on Wednesday 09 November 2016. Exhibit material and equipment cannot be removed from the exhibition before this time.

The electrical supply to stands will be terminated at 2000 hrs on Wednesday 09 November

Only hand carriable items can be removed from the stands between the hours of 1900 hrs – 2000 hrs. (Subject to the hall being clear of visitors). Contractors and exhibitors leaving exhibit materials or stand fittings unattended in the hall following closure of the show do so at their own risk.

Any exhibitor leaving small exhibits and personal effects at the close of the show should make arrangements with the Security Manager Onsite for their overnight safe keeping.

Only small vehicles will be permitted access to the lorry ways during the hours of 0800 hrs -1000 hrs on Thursday 10 November 2016

Arctic’s will be allowed onto the lorry ways from 1100 hrs onwards on Thursday 10 November 2016. THE HALLS MUST BE CLEAR OF ALL EXHIBITORS, STAND CONTRACTORS AND STANDFITTING, INCLUDING WASTE MATERIALS, BY 14.00 HRS ON SATURDAY 12 NOVEMBER 2016. EXHIBITORS/CONTRACTORS WILL BE CHARGED FOR ANY CARPET TAPE OR STAND CONSTRUCTION LEFT BY SPACE ONLY CONTRACTORS.

2. Contractor Badges

Contractor Badges

Contractor passes are required by any personnel that will be entering the exhibition during the build-up and/or breakdown only e.g. delivery men, stand contractors etc. and these will be issued from the traffic office on arrival at the venue by security staff or from the organiser’s office.

Site Access Delivery Passes All stand contractor vehicles entering the ExCeL London site will need a Site Access Lorry way Access Document (SALAD) which will be issued from the traffic office upon arrival onsite at ExCeL.

Courier delivery vehicles will be directed to the Courier Acceptance Point when they arrive at the traffic office as NO access is

permitted to the lorryways. A lorry way access document will be issued and subsequent access allowed onto the traffic marshalling area and then the lorry way. There is a limited time for unloading/loading dependant on the size of your vehicle. Please ensure that you are aware of this when you are unloading/loading. Please note the lorry way around the exhibition halls is for delivery or collection only. Parking is not permitted and a large fine will be charged for those vehicles exceeding their loading/unloading times.

3. Lifting & Storage

This section contains information on how heavy items can be moved around the exhibition and, how you can store them (if you

don't have enough room on your stand).

Lifting

ILS - International Lifting & Shipping will operate all lifting/unloading equipment on-site.

Please contact ILS at the earliest opportunity with details of large or heavy exhibits. These may need to be positioned in the

early part of the move-in and may require special handling. ILS will operate all lifting/unloading equipment onsite. For all forms please go to the online Exhibitor Manual.

Packing

Packing should be designed with internal padding & battens as to be suitable for the nature of the goods and the intended mode of transport, and to be able to withstand both outward and return journeys, it should be capable of easy unpacking and repacking.

Insurance

It is the responsibility of the exhibitor to ensure that they have adequate insurance for their goods whilst in transit to and from the exhibition, whilst there and/or in storage and also in transit to other destinations. ILS can insure your goods for you but this is on a required basis.

Tariff

Comprehensive quotations will be supplied upon receipt of consignment details where requested, a copy of ILS's basic tariff can be sent.

VAT Reclaim

Overseas exhibitors can recover the VAT on a wide range of expenses, thereby cutting the cost of exhibiting. For more details, please click here.

Storage - Packing and Removal

http://www.quipsound.com/

Packing cases must be removed from the exhibition halls. You should therefore make prior arrangements for the safe-keeping of such items with one of the official freight contractors.

4. Delivery and Courier Information

What would you do if you did not have any marketing material on your stand for the opening day of World Travel Market?

Courier Deliveries

You and your Exhibiting Partners will want to send brochures, pop up stands and other marketing material to WTM 2014. Many of you will have an account with a courier company and automatically use them to ship material to the show. However, please bear in mind that the local driver delivering the goods to your stand will not be dedicated to WTM or ExCeL and will have multiple packages to deliver to the local area in a limited amount of time. The driver's objective is to get a signature for the delivery within a given time. Recent experience has shown that the major courier companies may not spend the time to find your individual stand in the large exhibition hall as it takes too long or they find the stand but cannot get a signature. As a result they leave without delivering your packages and they are returned to their depot. They will typically not attempt to make the delivery again for at least 24-48hrs. If you do want to use your own courier company we strongly recommend that you consign it via one of our WTM depots. Please encourage your Exhibiting Partners to use these services too. Details of these services are below. Some allow deliveries up to 3 weeks before WTM. Labels and details of services are provided below. These are the easiest and most reliable ways to get marketing material to your stand on time and with the minimum hassle. Use the services provided and don’t get caught on opening day without any marketing material to give buyers. For more details on forwarding larger consignments to the WTM event please contact our Official Freight Forwarding Supplier.

Easy Life Service (recommended) - Option 1

To eliminate the risk of late or failed delivery by couriers and to reduce congestion around the venue we recommend that you send your shipment to our warehouse ahead of the show. We sign for delivery, store your goods and then transport them to the show and hold them in our storage facility for delivery to your stand upon your arrival or at a pre-arranged time. Goods must reach our Coventry warehouse by Wednesday 31

st October 2016.

Cost £50 +VAT per pallet/pallet space Please complete the order form within the online exhibitor manual or alternatively contact ILS directly with any queries or quote requests to [email protected] by fax +44 (0)24 7633 6795 or by telephone +44 (0) 24 7633 7955

Courier Acceptance Point at ExCeL - Option 2

Deliveries will be accepted at the Courier Acceptance Point situated at ExCeL from Wednesday 2nd November 2016.

If you are planning on using your own Courier Company to deliver your goods, then please note that when they arrive onsite they will be directed to the Courier Acceptance Point, to deliver their goods directly to ILS. When you arrive at the venue please report to the Courier Acceptance point located in the central boulevard to arrange delivery to your stand.

We can also deliver at a pre-arranged time for pre-paid services. Fees for the delivery of goods to your stand are as follows:- Pallets - £50 + VAT each

At the close of the show, these services are available in reverse, i.e collection from the onsite Courier Acceptance Point or for a small fee later from our Coventry warehouse. In the latter case, all goods must be collected by 30 November 2016 or they

mailto:[email protected]

will be destroyed. Return shipments to your address can be arranged via a courier - prices on application. Please complete the order form within the online exhibitor manual or alternatively contact ILS directly with any queries or quote requests to [email protected] by fax +44 (0)24 7633 6795 or by telephone +44 (0) 24 7633 7955.

***IMPORTANT NOTE***

TO AVOID DELAY TO CUSTOMERS AND EXTRA CLEARANCE CHARGES, ALL GOODS MUST ARRIVE WITH US WITH ALL DUTIES AND TAXES PRE-PAID BY SENDER. IT REMAINS THE SENDERS RESPONSIBILITY TO ENSURE GOODS

ARE DELIVERED.

Trolleys/Pallet Trucks etc

During the show open period it is not permitted for trolleys, pallet trucks etc to be on the show floor. Therefore if deliveries of pallets arrive during the open period they will only be delivered to stands after the show has closed for the evening.

Additional Service for IBTM World Exhibitors

If you are attending IBTM World 2016 or ILTM, why not take advantage of our Easy Life Service, transferring your goods from ExCeL to Fira Gran Via in Barcelona or Palais des Festivals et des Congrès in Cannes.

Full transport services provided for WTM - IBTM world - ILTM, quotations are available on request.

5. Stand Build Regulations

You will find below all the various stand build regulations for the space only stand that you have at World Travel Market 2016. You may also wish to refer to the Health & Safety section of the online manual for further guidance as well as the e-guide.

World Travel Market 2016 and Reed Exhibitions have set up a new online system for the submission and management of stand designs. This system is an online tool which you and your contractor can access to upload stand plans, stand visuals, risk assessments and method statements. You are also able to obtain important show related information and see the status of your stand plan submission. For more details please see Stand Design submission details below. Important information on stand build regulations for WTM 2016:

Amended Walling Regulations for 2016

Stands Under 50sqm

Long runs of walling must be avoided particularly along open perimeters of the stand and are restricted to a maximum of 50% of any side of the stand. Solid walling over 50% will not be permitted even if stepped in. Stands Over 50sqm

Long runs of walling must be avoided particularly along open perimeters of the stand and are restricted to a maximum of 25% of any side of the stand. Wall length can be increased to 50% of any side of the stand if the wall is set back by 1m inside the stand. Where long runs of walling are present along open sides they must be interspersed with display items etc not left as a plain wall. Ramps - for stands that have a platform exceeding 13mm in height it is advised that a ramp should be incorporated within the

build. Dividing Wall Height - The maximum stand build height for all dividing walls is 6m. The minimum height for dividing walls is

2.5m and must be dressed to the rear of the walling from 2.4m upwards in a neutral colour with no branding. Upper Deck Area - Upper area of any stand structure must not be greater than 50% of the total stand space.

Rigging - Banners and/or signage is not permitted to be rigged higher than 6m (from the top of banner/signage). Truss/lighting

may be rigged at a max of 7m (from the top) but no banners/branding can be rigged on this truss unless it is at a height of 6m. Kitchens - for 2016 the food hygiene and catering regulations will again be strictly enforced. If you are having a kitchen on your

stand then you need to ensure that these guidelines are strictly adhered e.g. vinyl flooring not carpet in kitchen area, 24hr power ordered, install appropriate sink facilitates. Please see below "Kitchen section" for more information.

Stand Space and Exhibitors Responsibility


http://www.exhibitorkit.com/viewLink.do?docID=29411&menuID=58

http://www.aeo.org.uk/Content/eGuide/3_34/

Exhibitors are responsible for their own stand design and construction. No standfitting or carpet is provided by Reed Exhibitions on space only sites. It is your responsibility to examine the area and site allotted to you in order to avoid costly adjustments to stand structures. Where possible the organisers will provide on request detailed stand plots indicating the position of service ducts and pillars. Minor obstructions or height restrictions cannot always be indicated on the plans of the Exhibition. Standfitting regulations contained within this section must be observed by you when planning your stand design and layout. In order to achieve a smooth run up to the Exhibition, all exhibitors should provide us with details of their selected contractors. This will enable us to supply them with passes and any additional information they may require. We will be pleased to offer advice and guidance where required.

Stand Design Submission

As you have booked a space only stand at World Travel Market 2016 you are required to submit stand plans showing dimensions and height, visuals, risk assessment and method statement to us by 05 August 2016 - all stand build height designs over 4m and 2 storey stands

05 August 2016 - all stand build height designs under 4m

In order to help our exhibitors and contractors, World Travel Market 2016 and Reed Exhibitions have set up a new online system for the submission and management of stand plans. This new system is an online tool which you and your contractor can access to upload stand plans, stand visuals, risk assessments and method statements. You are also able to obtain important show related information and see the status of your stand plan submission. You are also able to upload files by replying to any emails received from [email protected].

Please click here to login in to your account or set up a new account and create a password. Please note that your username is

your email address. Please note that the contact set up against your stand is the main contact i.e the person that booked the stand. If your email is not found within the system then please email [email protected] and we can add you against the stand or

alternative the main contact will need to add you to the system. IMPORTANT If you have a stand contractor who is managing your stand build then please ensure once you have logged into

the system you add them as primary contact under the contact section. This will then send a link directly to them to access the online stand check system and they can therefore manage the upload of information to us. To help you navigate the system please find below a summary of the pages you will find within the website:- My Stands - This lists all the stands that you are associated with. To manage a specific stand please select it from the list.

Status - Summary of the status of the stand checking process. The checks are colour coded as follows:-

Red - Either no information received or information submitted is not sufficient Amber - Information received but not sufficient or subject to an onsite check. Green - Check completed. We will only issue permission to commence build once we are happy with the level of information received. Show Info - Useful show related information i.e. contractors manual, exhibition timetable, official suppliers details etc.

History - View all documents uploaded and emails sent

Upload (new file) - Upload new documents relating to the stand design. Complete the description and select the file. If there is

any important information to go with the document please include this in the message section. Once the file is uploaded this will be displayed in the history section. Contact - All stand contact details. Please note that the Primary Contact will receive all the direct communications from the

Stand Check System. If you know who your stand contractor is then add their details here and change them to the Primary Contact


http://exhibitor.standplans.co.uk/


If you have any questions or queries then please do not hesitate to contact the World Travel Market 2016 Operations Team.

Complex Structures

A complex structure is any form of construction of any height, which would normally be designed by an engineer and/or has, through a risk assessment, been found to provide significant risk. Structures over 4 metres in height, multi-storey stands, raised platforms and all suspended items are considered to be complex structures. For all stands exceeding 4m in height, with 2 storeys, with a platform exceeding 600mm in height, or deemed by us to be complex structures, drawings must be submitted electronically to our new online stand design submission system, for onwards submission to the venue, local authority and our structural engineers by the deadline below: Deadline: 05th August 2016 These drawings must show the form and dimension of every structural element with appropriate general arrangement plan, sections and elevations, including full details of stairways. All calculations of loading and strength must be in English, and all drawings must be to scale. A Method Statement and Risk Assessment is also required by law. Please note the following Structure Information Requirements at ExCeL London (not double deck):-

1. It is a requirement of all venues that complex stands are audited by independent Engineers prior to the stands being constructed onsite. The following information will be inspected and a certificate to build will be issued.

2. Submission of information should be in the form of drawings and calculations, not photographs or rough sketches, as it is not possible to assess the structure without details of the stand.

3. Drawings should contain enough detail to show exactly how the stand will be constructed including baseplates, joint construction support details etc.

4. Calculations are to provide that the stand is stable and capable of supporting the loadings of anything which will be supported i.e. lights, speakers, plasma screens etc.

5. A nominal load should be applied for wind (0.15 kN/m2) although this appears not to apply in the halls, stands have been affected by doors being open. A calculation should also be carried out for overturning this assumed to be the impact of a person (0.75 kN) at a height of 1.5m above the ground.

6. No fixing is allowed into the hall floor at the venue, other means of securing the stands need to be considered. 7. All structure information should be submitted to Reed Exhibitions and Campbell Reith at least 8 weeks prior to the

show build-up date.

PERMISSION TO ENTER THE EXHIBITION PREMISES AND COMMENCE CONSTRUCTION WILL NOT BE PERMITTED WITHOUT THE FULL APPROVAL OF THE STRUCTURAL ENGINEER.

The Organisers reserve the right to prevent work being carried out by, or on behalf of, any Exhibitor who has not submitted stand design drawings in accordance with these regulations.

Aisles

Exhibitors and contractors are not to leave items in the aisles. Exhibitors/Contractors must remove all waste materials other than small items. Designated emergency aisles must be kept clear at all times - a floorplan of the emergency gangways can be found in the on-site Organisers' office. Please ensure you adhere to these rules to ensure a safe & accessible build-up and you must co-operate with our Aisle Marshals. During the open period no objects must protrude from the stands into the aisles nor must furniture or displays or parts of displays be placed in the aisles.

Alcohol and Drugs

Drinking of alcohol onsite during the build up and breakdown phase is forbidden. The taking of drugs is strictly forbidden at all times.

mailto:[email protected]&subject=SCS%20System%20Questions

http://www.exhibitorkit.com/viewLink.do?docID=27146&menuID=57_52

Animals

Animals are not allowed on site unless they are part of the event. Written confirmation must be received from the Organiser’s 6 weeks before coming on site, as approval needs to be gained from the Local Authorities. Guide Dogs are permitted during the open period of the exhibition.

Balloons

Helium Balloons (Blimps) & Toy Balloons are NOT permitted at World Travel Market 2016.

CDM Regulations at World Travel Market 2016

In preparation for World Travel Market 2016 we would like to make you aware of a recent change in UK law that is now compulsory for all events in the UK. In April 2015 the Construction (Design and Management) regulations were revised and now apply to all ‘construction’ activities in the UK including all those at the event build up and break down periods of exhibitions. The result of this is that you now need to be aware of and deliver your duties as laid out within the regulations. You will notice below the repeated use of the word “must”, which means these are duties that have to be complied with under UK law and change in regulations. There is compulsory documentation that you will have to produce for the management of your exhibition stand, these requirements are detailed below. The regulations are intended to provide a framework to help you ensure that your stand is constructed safely and help you understand your obligations. The key principles to manage construction safely are:

• eliminate or control risks so far as is reasonably practicable • ensure work is effectively planned • appointing the right people and organisations at the right time • making sure that everyone has the right information, instruction, training and supervision to carry out their work safely

and without risks to health • have systems in place to help parties cooperate and communicate with each other and coordinate their work • consult workers with a view to securing effective heath safety and welfare measures

What are the responsibilities of an Exhibitor under CDM? Exhibitors must ensure that their participation at an event is carried out safely. The Construction, Design & Management (CDM) Regulations do not replace any existing law but are intended to provide a framework to help you ensure that your stand is constructed safely and help you understand your obligations. Shell Scheme Exhibitors: CDM will only apply to you if you intend to carry out any construction within your shell scheme stand

(i.e. build within your shell scheme). Stand dressing, posters, placing display cases, freestanding furniture etc. do not constitute construction. If you are undertaking construction within your shell scheme stand you will need to follow the guidance below for Space Only stands. Space Only Exhibitors: Under CDM you are defined as the ‘Client’ and your duties/responsibilities are:

a. Make arrangements for managing a project. You do not need a specialised CDM co-ordinator. You do need to ensure that someone is named as responsible for ensuring all of the required roles are fulfilled. The majority of your responsibilities can be delegated to your space only stand builder (contractor), marketing agency or designer if you use one.

b. Ensure construction work is carried out safely and that welfare requirements are complied with. This can usually be delegated to your Stand Builder or agency.

c. Ensure a Construction & Dismantle Phase Plan is drawn up. The responsibility here is to ensure that there is one.

Your Designer/Contractor will do this for you and will run alongside existing Risk Assessments and Method Statements that they should be doing as part of their obligations under other legislation.

d. Notify the project if above threshold. You will be required to notify the HSE if the construction phase exceeds 500

person days. So for example if you had a very large stand that needed in excess of one hundred workers on it daily for a five day build up then the build of the stand would need to be notified to the HSE as a separate project.

Appoint a Principal Designer, Principal Contractor & Contractors:

https://www.hse.gov.uk/forms/notification/f10.htm

a. The Principal Designer would be the person or company who is in control of the ‘designs’ of your stand.

b. The Principal Contractor would be the person or company who is in control of the ‘build’ of your stand. The Principal

designer and Principal contractor could be the same company. c. The role of Contractor is often provided by the same company who fulfil the Principle Contractor role. However, should

the Principal Contractor employ a third party or other sub-contractors to actually deliver on-site, the third party or sub-contractor would take this responsibility on.

d. The above roles may be carried out within your own business, by one external party or by two separate parties. They can also be carried out by the same person – the important thing to remember here is that you appoint parties to fulfil the below elements and the parties you appoint are competent, understand their responsibilities and liaise with each other.

The Principal Designer must:

- Ensure that all planning and design, pre-construction, is carried out in compliance with the law. - Ensure that risks are identified, eliminated and controlled at the design stage. - Ensure that a Construction Phase plan is drawn up and a Health & Safety file is prepared and revised where

necessary. - Ensure that pre-construction information is provided to contractors.

The Principal Contractor must:

- Plan, manage and co-ordinate the construction phase (build-up & breakdown). - Ensure work is carried out without risks to Health & Safety. - Draw up site rules for the stand area (these will often mirror the Event’s rules, but should not be limited to this), ensure

suitable inductions and welfare facilities. - Restrict access to your site as and when required by the work being carried out at the time.

The Contractor must:

- Plan, manage and monitor the way construction work is carried out. This includes ensuring it is safe to construct and remove within an event environment.

- Plan construction in such a way that it has little or no impact on the neighbouring constructions or contractors. - Provide information, instruction and training. - Liaise and comply onsite with event Operations team (Floor Management).

What are the responsibilities of the stand designer & builder? Stand Designers and Stand Builders need to ensure that their participation at an event is carried out safely. Each Space Only exhibition stand will be classed as a separate CDM site within the larger CDM site of the event itself. Under the

Construction, Design & Management (CDM) Regulations the roles fulfilled are as outlined below and the key duties/responsibilities are:

a. Under CDM, your role is defined as that of the Principle Designer and/or Principle Contractor.

b. Both of these roles require the Stand Builder to ensure that the CDM “Client” – ie the exhibitor – is aware of their own duties within CDM, which are effectively to provide resources to the project, appoint the other CDM roles, manage their coordination and ensure that these other organisations fulfil their duties such as producing a Construction Phase Plan, Risk Assessment and Method Statement and providing welfare.

c. In exceptional circumstances, where a stand build exceeds 500 person days, the Client will need to notify HSE. So for example if you had a very large stand that needed in excess of one hundred workers on it daily for a five day build up then the build of the stand would need to be notified to the HSE as a separate project.

d. As well as educating the exhibitor, as a Principal Designer a Stand Builder will be responsible for controlling the pre-

construction information, design and planning phase of the project. They will be responsible for using and communicating exhibitor, organiser and venue provided information. They will also be responsible for coordinating in-house and external technical designers including a structural engineer where relevant, designing out fabrication and assembly risk before production starts, assembling a Health and Safety file and Principal Contractor liaison (if not taking this role on themselves).

e. As Principal Contractor, the Stand Builder will then manage and monitor the construction and de-rig safely, documenting their approach in a Construction & Dismantle Phase Plan. They will coordinate and manage freelancers and subcontractors (identified simply as ‘Contractors’ under CDM), undertake an induction talk and

provide relevant health and safety information, instruction, training and supervision to all personnel, including emergency and first aid arrangements. Stand Builders should also undertake due diligence on their own suppliers and also on those suppliers appointed by a venue or an organiser where required.

What is the Construction & Dismantle Phase Plan? The Construction & Dismantle Phase Plan is a simple plan that needs to be documented and communicated before the construction work starts. Essentially it needs to demonstrate that you have thought about health and safety involved with the construction (and de-construction) of your stand. A Construction & Dismantle Phase Plan (CDPP) is compulsory for all space only stands and other stands where construction activities occur. It requires you to consider and document the following:

• Who are the duty holders? (particularly Principal Contractor) - What training/experience do they have? - What do they need?

- How will they be monitoring progress & safety? • How will site rules, changes of information, Construction Phase Plan, Method Statement, Risk Assessment, Accidents

& Incidents be communicated? • What consultation process is in place with your contractors? • Who is responsible for what? • What are the site rules? • What are your Welfare Arrangements? • What are the main dangers in your construction process and what controls are in place?

A template for a Construction & Dismantle Phase Plan can be downloaded here. Please do note though that the style with

which you provide the plan is not mandated and you may submit the document in your own format. We require your Construction & Dismantle Phase Plan to be submitted as part of your stand design submission. Permission to commence build will not be issued until this plan is received. Please submit your plan using our Stand Check System.

Other key requirements to be aware of:

Welfare Arrangements: The majority of welfare provisions required through CDM are already in place at the venue. These requirements include:

- Access to toilets. - Access to seating. - Access to drinking water. - Access to a retail food outlet or alternative source of food.

Over and above that, you should ensure that the welfare of the team carrying out the construction is planned for, please consider:

- Working hours. - Equipment required. - What Protective equipment (PPE) is required?

Vehicles and Pedestrian routes:

It is difficult to completely separate vehicle and pedestrian routes during an event build-up and breakdown. Please be clear with any staff that you are bringing on site that care should be taken at all times. If your teams are operating in loading areas they should be aware of the movement of traffic and should wear hi-visibility clothing as a minimum. Where you are able to drive a vehicle within the event perimeter your driver should be made aware that pedestrians have right of way at all times and there will be speed restrictions in place. This guidance and supporting documents should be viewed as a summary for meeting minimum requirements and should at all times be used in conjunction with Health and Safety at Work Act, the HSE’s official L153 guidance on CDM2016, and the

HSE’s exhibition specific guidance on CDM2016 (to be published in the near future). If you have any queries please do not hesitate to contact a member of the Operations team and thank you for taking the time to read this important information.

Compressed Gases (e.g. LPG)

Use of compressed gases will only be permitted where essential and by exception and these must be registered as a special risk. A certificate of installation by a Gas Safe Register fitter is required for LPG installations.

Demonstrations

All demonstrations must be carried out in accordance with the Health and Safety at Work Etc, Act 1974 and the COSHH Regulations (Control of Substances Hazardous to Health). A Risk Assessment must be completed and available on-site. Failure to produce a risk assessment may result in the demonstration being temporarily suspended whilst the safety of the demonstration is ensured. The Health and Safety at Work Act 1974 requires that "any equipment being operated or demonstrated shall be inherently safe and not create a hazard to the demonstrator". For further advice and more detailed guidance please contact our Operations Team.

Demonstrations/noise

All demonstrations must be carried out in accordance with the Health and Safety at Work Etc, Act 1974 and the COSHH

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Regulations (Control of Substances Hazardous to Health). A Risk Assessment must be completed and available on-site. Failure to produce a risk assessment may result in the demonstration being temporarily suspended whilst the safety of the demonstration is ensured. The Health and Safety at Work Act 1974 requires that "any equipment being operated or demonstrated shall be inherently safe and not create a hazard to the demonstrator". For further advice and more detailed guidance please contact our Operations Team.

Demonstrations/noise

If any presentation/demonstration is deemed to be above an acceptable noise level we reserve the right to cancel the presentation/demonstration. We would expect all exhibitors to show consideration for other exhibitors in the area. The Noise at Work Regulations 1989 and the Environmental Protection Act 1990 will be enforced onsite. Please click here to go to the

Exhibition Timetable to see the time restrictions we have on demonstrations and live performances during World Travel Market 2016. The following would be considered to be demonstrations. Special effects - lasers, strobes, smoke & pyrotechnics

All Special effects require prior approval by the venue so any exhibitors wishing to use special lighting, lasers or smoke machines etc should submit a detailed proposal with Risk Assessment and Certificate of Apparatus for use, to the Operations team at Reed Exhibitions, we will then pass it onto the venue for processing. Special treatments - massage etc

Special Treatments/Massages - If any stand offers massages or special treatments to visitors, they should notify the Organisers immediately, as it will be necessary to apply for a Local Authority Licence. Performance

Performing Acts - If any stand intends to have a performing act as part of their exhibit, such as a magician, contortionist, etc, please contact the Operations team with details, as it may be necessary to apply for a Local Authority Licence. We will also require proof of Public Liability Insurance and Equity membership from the performer, as well as a Risk Assessment. These will be subject to our strict time restrictions. Please click here to view the Exhibition Timetable which has the details of the time

restrictions in relation to demonstrations and live performances during World Travel Market 2016.

Demonstrations & Seated Audiences

Demonstrations on stands during the event must be safe and without risks to health and safety and where necessary covered by a risk assessment. Presentation on products or services offered by the exhibiting company are permitted at any time during the show open times however they must abide to the following:

- Presentation/demonstration likely to interest groups of 10 or more people must be located towards the centre of the stand.

- Presentation/demonstration areas must be clearly shown on your stand drawings. - If it causes obstruction within the gangway and/or nuisance to any other exhibitor, we reserve the right to cancel the

presentation/demonstration or restrict the frequency. - If AV equipment is used on the stand then the speakers must be positioned to face inwards of the stand design.

Live Performances/Entertainment

If you are planning on having a live performance/entertainment e.g:-

- Dance Display - Singers - Bands and/or musical performance. - Acrobats

Then please note that there are time restrictions to these performances taking place on your stands. Please click here to view

the exhibition timetable to see the time restrictions. We also require you to complete a form to inform us of any presentations taking place on your stand, please contact the




operations team to get this form. If you would like any more information on the restrictions or guidance on your planned activity

then please do not hesitate to contact the Operations Team.

Dilapidations

Please remember that you are responsible for making good any damage caused to the fabric of the Exhibition buildings, by you, your agents or contractors. In your own interests you should satisfy yourselves as to the condition of your stand site before the building of your stand and after its clearance. It is essential to use a recognised adhesive tape when fixing any carpet directly to the hall floor as ALL CARPET TAPE MUST BE REMOVED at the end of the exhibition. The correct tape can be purchased from the Organising office onsite at the

exhibition. ANY CHARGES INCURRED BY THE ORGANISERS AS A RESULT OF FAILURE TO REMOVE CARPET/CARPET TAPE WILL BE PASSED ONTO THE EXHIBITOR.

Dividing Walls

On divided sites, you are responsible for erecting and decorating side and back walls facing onto your stand areas to a height of 2.5m. Walls above this height must be clad and decorated on both sides, with the reverse side being decorated from 2.4m upwards by the Exhibitor who has them erected. Such walls overlooking adjoining stands must be finished in a neutral plain colour only. The minimum height for dividing walls is 2.5m. The maximum height for dividing walls of single-storey stands is 6m. However you must ensure that the rear of the walling is dressed from 2.4m upwards in a neutral colour with no branding. Please note any build height over 4m is deemed a complex structure so structural calculations are required on submission.

Doors/Vision Panels

The required minimum effective clear width of a door is 800mm. Doors must have a vision panel with a zone of visibility of between 500mm and 1500mm above the floor. The exception to this is doors to small storerooms, where a small panel may suffice.

Double Deck Stands

Written application for permission to design stands of 2 storeys must be made directly to the organisers. Such stands may be built to a maximum height of 6m (including any name sign or trade mark). In the interests of the Exhibition as a whole we reserve the right to determine the position of any 2-storey structure within a stand. The area occupied by the structure must not be greater than 50% of the total stand space. All 2 storey stands are classified as complex stands and charges will be made for structural approval. Please be aware that we have a limited breakdown tenancy, all stands must be dismantled and removed by 1400 hrs on Sunday 09 November 2016, including waste. Only submit plans with a thorough method statement if you believe this can be achieved in the time frame available. Staircases

When planning your double deck stand please ensure that staircases comply to the following:-

- The going of each step must be between 280mm and 425mm. - The rise of a flight between landings contains no more than 12 risers for a going of less than 350mm and no

more than 18 risers for a going of 350mm or greater. - The rise of each step should be between 150mm and 170mm - A level landing must be provided at the top and bottom of each flight. - Doors must not swing across landings. - Risers must not be open


- A continuous handrail must be provided on each side of a flight and landings.

For full two-storey regulations and detailed staircase regulations please click here.

Please note the following Structure Information Requirements at ExCeL London:-

1. Submission of information should be in the form of drawings and calculations, not photographs or rough sketches, as it is not possible to assess the structure without details of the stand.

2. Drawings should contain enough details to show exactly how the stand will be constructed including baseplates, joint construction support details etc.

3. Baseplates should be a minimum of 300 x 300 x 12 and tied together using straps to prevent spreading of the baseplates, if not then a calculation should be provided to justify there omission.

4. No fixing is allowed into the hall floor. 5. Calculations are to prove that the stand is stable and capable of supporting the dead load of the structure and a live

load of 5 kN/n2 (refer to ExCeL & ECO Regulations). A nominal load should be applied for wind (0.15 kN/m2) although this appears not to apply in the halls, stands have been affected by doors being open. A calculation should also be carried out for stability and sway moments, these should be counteracted using either bracing or moment connections.

6. Stair calculations should assume a live load of 5 kN/m2. Stair dimensions vary depending on the number of risers, details can be found in the ExCeL & ECO Regulations.

7. Handrails should be designed to resist a horizontal load of 1.5 kN/m run at a height of 1.1m. Infill panels should be constructed using solid material or vertical bars, horizontal bars or wires are not acceptable.

8. All structural information should be submitted to Reed Exhibitions by 5th

August 2016.

Dust

Dust must be kept to a minimum. Dust extraction must be used, where fitted, on power tools.

Early/Late Working

If you have appointed a stand contractor to build your open space stand, you must be assured that the design of the stand is such that it can be built within the specified times as stated in this manual. Early or late working outside of the published build up and breakdown timetable will be permitted at the organiser's discretion & will be subject to a £500 per hour charge.

Electrical Installations

Exhibitors and contractors must comply with The Electricity at Work Regulations, the IEE Wiring Regulations, the EVA Electrical Regulations and the venue’s electrical regulations. All work must be carried out by competent and qualified electricians and all temporary installations must be protected by an RCD and inspected before power is supplied to the stand. All electrical installations should be carried out by the official contractor. During build-up initial connections are made as early as possible, but in some cases this could mean on the opening morning if the stand (or block of stands) is not complete. The power to all stands will be switched off 30 minutes after the

close of the show each day. Please also remember to order a 24 hour supply for the open period if required. You or your contractors are advised to contact the official electrical contractor to arrange a temporary power supply for actual

construction of your stand if required. Power must not be taken from cleaners’ sockets or other hall sockets. Any non-uk plugs must use an adaptor & these can be purchased from the Organisers Office onsite at the exhibition. When you order you will need to specify using a grid the correct positioning for lights and sockets - should the grid not be submitted, the items will be positioned at the discretion of the contractor and charges maybe be levied for on-site changes. Basic loading guidelines for socket outlets:

500 watt socket PC Computers, TV's, videos, spotlights to 500w & refrigerators 1000 watt socket Domestic filter coffee machines & lighting up to 1000w 2000 watt socket Kettles* & machinery up to 2000w 3000 watt socket Hired coffee machines, machinery 2000w - 3000w

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* These appliances are of varying power requirements dependent upon type and manufacturer. It is therefore essential that the reference tag or plate is fitted to each appliance and under law be read, the loading in watts or kW (kilo Watts = Watts x 1000) will be stated, and the appropriate size socket ordered. As the exhibitor, it is your responsibility to order adequate power supply for your stand. Failure to do this will result in delays on site and could be a fire risk. On site checks will be carried out by the appointed Health & Safety Officer, as well as the official contractor. In all cases the decision of the Organiser and its appointed representative is final.

There should be sufficient correctly installed and rated power sockets to preclude the use of extension leads and long trailing flexes. If essential, extension leads must be correctly fused and limited to one per socket. Multi-sockets must not be used. Electrical wiring and fittings to be covered and not hanging down/protruding between adjoining stands.

Electrical Testing

IMPORTANT: CHANGES THAT AFFECT EVERY STAND AT UK EXHIBITIONS

The regulations for temporary electrical installations in the UK have changed. This change affects your stand so please read this summary below.

Every electrical circuit in a temporary installation (such as at an exhibition) now requires additional safety testing when it is installed. This is a change that affects the whole UK and is not specific to the exhibition industry, our show or venue. This is a significant change and the UK exhibition associations have worked together to create a new process for this testing that minimises the impact and cost on our exhibitors. The costs are solely to cover the labour involved in the testing. These changes are described below: Shell Scheme Exhibitors

Shell scheme installations are relatively simple, are installed by the official electrical contractor but there are a lot of them. Therefore we have been able to minimise the costs of testing any one installation. When shell scheme exhibitors orders any additional electrical item from the order form they will automatically be charged a one off flat fee of £15+vat to test their stand. This contributes towards the cost of the testing, the official electrical contractor will do the test and there is nothing else the exhibitor needs to do. Space Only Exhibitors who use the official electrical contractor to install their electrics

Most exhibitors building their own stand use the official electrical contractor to do the electrical installation for them. When the official electrical contractor quotes for the installation they will also automatically include the cost of the additional testing. This cost will vary depending on the complexity of the installation but it will be no more than £150+vat. Space Only Exhibitors who buy the mains only and use their own electricians to install their circuits

A few large exhibitors buy only the mains supply from the official electrical contractor and their own stand builder’s electricians do the installation. When they order this ‘mains only’ supply the official electrical contractor already do some checks and approve them as being competent to do their own installation. This process will now be more rigorous and the stand builder’s electrician will now need to be approved as competent to install and test their own installation. If the stand builder’s electrician cannot or does not want to do their own testing then the official electrical contractor can quote for that work. PLEASE NOTE: Some electrics on stands are designed as ‘plug and play’ this means that often the stand builder’s electrician who comes onsite is not a qualified electrician as they are only plugging items together. However these electrics now need to be tested once they are all plugged together. If you have qualified electricians on your stand they will be able to do this testing themselves and there will be no additional cost to you. However, if your "electricians" are not qualified then you will need to ask your stand builder to bring someone who is qualified or get a quote for the testing from the official electrical contractor. If you have any questions please contact the Operations Team - [email protected]


Please see below contact details for the Electrical Contractors at WTM 2016:

North Hall: -

Regions include: UK & Ireland (UKI and L), Europe & Mediterranean (EU), Global Village (GV), Technology & Online Travel (TT). Global Experience Specialists (GES) Ltd

Silverstone Drive Gallagher Business Park Coventry CV6 6PA Tel: +44 (0) 2476 380 135

South Hall:-

Regions include: The America's (NA, LA, CA), India (IN), Asia & Australasia (AS), Middle East (ME) and Africa (AF) The Freeman Company (UK) Limited

Olympia Exhibition Centre Hammersmith Road. London W14 8UX Contact: Tim O'Connell



Online Ordering - https://ordering.ges.com/000019019 Email: [email protected] Web: http://www.ges.com/eu

You can now order, submit diagrams and pay on line at:https://ordering.ges.com/000019019

Tel: +44 (0) 207 598 5510 Email: - [email protected] Web: Freeman UK Website

Enclosed Stands

The inclusion of large enclosed areas within a stand should always be avoided & can only be permitted with the organisers’ prior written permission. Stands Under 50sqm

Long runs of walling must be avoided particularly along open perimeters of the stand and are restricted to a maximum of 50% of any side of the stand. Solid walling over 50% will not be permitted even if stepped in. Stands Over 50sqm

Long runs of walling must be avoided particularly along open perimeters of the stand and are restricted to a maximum of 25% of any side of the stand. Wall length can be increased to 50% of any side of the stand if the wall is set back by 1m inside the stand. Where long runs of walling are present along open sides they must be interspersed with display items etc not left as a plain wall

Exhibition Timetable

Please refer to the timetable for the build-up and breakdown schedule.

The design of your stand must be such that it can be erected and dismantled within the published build up and breakdown periods. It is important you contact us if you foresee any problems keeping to this schedule. It is the responsibility of the exhibitor or their appointed contractor to ensure the stand is being built to the correct floor markings. Please check with the organisers office if you are in any doubt regarding your allotted floor space.

Fire

There are strict rules governing what materials can be used to build stands and these will be covered by the venue’s regulations. Exhibitors and contractors must ensure that they are followed. In general you are not permitted to build your stand with anything that is flammable or non-flame resistant unless it has been treated. Combustible waste must be safely disposed of and boxes and packaging must not be stored on the stand. Fireman's switches must be added for neon signs. The venue will be providing fire patrols during all phases of the event. First aid fire fighting equipment is provided in the halls by the venue and additional fire extinguishers will be placed on some stands. Fire Extinguishers of approved pattern and capacity will be supplied by the venue, free of charge.

Fire and Safety Regulations

All stand construction and displays must be made from fireproofed materials and installed to the satisfaction of the authorities. Any goods attached to your stand will constitute part of your stand and will be subject to these regulations. Timber Used in Stand Construction & Displays

All timber under 1 inch thick must be impregnated (pressure process) to BS476 PART 7 CLASS 1 Standard. Boards, plywood, chipboard etc must be treated in the same way if they are under 18mm thick. Timber over 1 inch thick need not be treated & MDF is acceptable in most cases.


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Treated boards will have BS 476 - PART 7 - CLASS 1 marked on them. Plastics / Stand Dressing

All plastics must conform to BS 476 - PART 7 - CLASS 1 Fire Regulations . Lexan and Macralon are acceptable. PERSPEX MUST NOT BE USED. Artificial plants and flowers which are combustible and give off toxic fumes must not be used for stand dressing. Silk type flowers are acceptable providing they have been fireproofed to BS 476 PART 7 and are marked as such. Plastic security night-sheets must also conform to the above standard. Fabrics Used in Displays

Textile fabrics used for interior display purposes on the stand must be FLAMEPROOFED or purchased already treated by use of approved chemicals, in accordance with BS 5438 & BS 5852. Certain fabrics need not be proofed ,ie, wool, twill or felt. Textile fabrics used for interior decorative purposes within stands must be fixed taut and or in tight pleats (Not Draped) to a solid backing and secured 3 inches above floor level and not touching any light fittings. Cellulose paints are flammable and must not be used for stand dressing. Only water based paints must be used. Glazing

This relates to the panels on staircases and large build panels. They need to conform to the following regulations:-

Nominal Thickness Maximum Pane size dimensions

8mm 1100mm x 1100mm

10mm 2250mm x 2250mm

12mm 4500mm x 4500mm

15mm or thicker No limits

First Aid

First aid cover is provided by the venue. A fully equipped medical treatment room is located on Level 0 (room 27) and can accommodate 5 persons at any one time.

Floor Conditions / Loading Restrictions

During build up there is a significant risk of slips, trips, and falls and sharp objects left on the ground. All those working in the halls in build up and breakdown are strongly advised to wear appropriate safety footwear. The floor can withstand a loading of 40 tonne heavy goods vehicle or up to 25kN per m2. If you are exhibiting any items over this weight please inform the Operations team as soon as possible to investigate other options. Floor loading limits may vary in different parts of the venue. Those using heavy equipment especially lifting equipment must consult safety staff with regards to safe floor loading limits. Please contact the organisers for confirmation.

Floor Coverings

Open space sites are not carpeted - exhibitors must provide their own floor covering. Exhibitors with adjoining blocks of stands will not be permitted to place their own carpet in the gangways unless prior permission is given in writing by the organisers. Nothing may be structurally attached to the floor of the Exhibition premises without the written consent of the Venue. Carpet may only be fixed to the venue floor with approved carpet tape. This tape can be purchased from the Organisers office onsite at the exhibition. All carpet tape must be removed and any charges for the removal of carpet tape left on the floor at the end of breakdown will be passed direct to exhibitors. If you would like to order a platform floor on your stand then please complete the form in the checklist within the online Exhibitor Manual.

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Gangways and Emergency Exits

The gangways used in this venue are the minimum permissible by law. Under no circumstances will exhibits, stand dressings, tables & chairs etc. be allowed to encroach into gangways. Please keep your exhibits inside your stands at all times. Doors and gates forming part of an escape shall be provided with a vision panel of clear glazing at sight level with a zone of visibility of between 500mm and 1500mm above the floor (the exception to this is doors to small storerooms, where a small panel will suffice) and must be hung to open in the direction of escape, clear of any steps, landings or gangways. Where necessary doors must be recessed so as not to open onto or obstruct the required width of any gangway or other escape route. Such doors shall be free from fastenings other than panic bolts in accordance with BS EN 1125. Bridging and carpeting over gangways is not permitted, please contact the organisers for further information before any arrangements for your stand are made.

Hanging Wires

Hanging wires are not to be left hanging below head height and must be marked with hazard tape.

Hazardous Substances

Hazardous substances are not be brought into the halls unless essential. The use of hazardous substances must be subject to a COSHH assessment. Exhibitors must declare the use or display of hazardous substances as a special risk.

Health and Safety

Please refer to the separate Health & Safety section within the online Exhibitor Manual for full details of Health and Safety regulations that need to be adhered to.

Height Limit

The overall height of standfitting for single-storey stands including cladding of columns is 4m from the floor level. Requests to exceed this height will only be considered provided that they are submitted to us in writing and accompanied by full technical drawings and structural calculations. Any construction over 4m is classified as a complex stand so requires structural calculations for structural approval. Please be aware that we have a limited breakdown tenancy, all space only stands must be dismantled and removed by 14.00

on Saturday 12 November 2016, including waste. Only submit plans for stands that are over 4m with a thorough method statement if you believe this can be achieved in the time frame available. For more details on stand submission please refer to the Stand Design Section

Hot Works Permit

All hot works must be subject to a hot working permit obtainable from the organiser’s office.

Kitchens

If you intend to have a kitchen on your stand for 2016 please note that the food hygiene and catering regulations will be strictly enforced again in 2016.

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All kitchens must be "fit for purpose", but please note a few points you will need to consider in your stand design:-

• Order 24 hour power, if you have refrigerated or frozen food on the stand as this is turned off 30 minutes after show close.

• Ensure the large enough in size for the level of catering you intend to provide and staff that need to work in the area. • Make sure the flooring is appropriate, e.g. vinyl not carpet. • Install appropriate sink facilities for food preparation and hand washing.

Lifting and Logistics

The official Lifting and Logistics contractor will be the only company permitted to operate forklift trucks and cranes in the halls. The use of vehicle mounted ‘HIAB’ type cranes and self-drive lifting equipment and de-mountable forklift trucks will not be permitted within the halls or offloading areas. ILS will be happy to provide you with advice and a quotation for your requirements. Exhibitors planning to transport their goods through an international courier are recommended to use the services of ILS who have special facilities in place for the event. Please either complete the order form in the checklist within the online Exhibitor Manual or go to the official contractor page

for their contact details.

LPG

All non-mains Flammable Gas including Compressed Gas & LPG (Liquified Petroleum Gases -Propane, Butane, etc) is prohibited on the premises at all times unless the venue is satisfied that exceptional circumstances apply and its prior consent is obtained.

Maintenance on Stands

Under no circumstances will maintenance work be permitted on stands during the exhibition open hours. If at any time during the exhibition open days you need to carry out maintenance work on your stand after the exhibition has closed please apply to the organisers by 14:00hrs on the same day.

Mobile Exhibition Units/Trailers

Mobile Exhibition units, caravans or similar vehicles are not permitted without prior written consent from the organisers.

Organisers' Right to Change Stands and Floorplan Layout

In the interests of the Exhibition as a whole, it may be necessary to remove or alter anything in - or forming part of - any stand. If we feel this action must be taken this would have to be at the expense of the Exhibitor concerned. The exhibition floorplan is subject to change at the discretion of the organisers. Please contact the organisers to obtain the latest version of the exhibition floorplan.

Ramps



All stands with a platform that exceeds 13mm in height should incorporate a ramp for disable access with a minimum unobstructed width of 1m - please refer to the Equality Act section above.

Rigging

If you require rigging services then please contact Excel Event Services on:- Tel: +44 (0) 207 069 4250 Email: [email protected]

Please note that banners/signage is not permitted to be rigged higher than 6m (from the top of banner/signage). Truss can be rigged to a maximum of 7m to the top however any branding/signage off this needs to be at a maximum height of 6m to the top.

Risk Assessment & Method Statement

All contractors/exhibitors are required to submit a full risk assessment and method statement for the design, construction and arrangement of their stand. These documents must be submitted along with stand plans & no approval will be given without this information. If you require help in producing a Risk Assessment or Method Statement, please email us.

Service Points

All services will reach your stand through underfloor service points. These have been installed at 5.2m north/south and 3.8m, east/west intervals throughout the halls and are clearly indicated on floorplans. You are advised to place exhibits that require services on top of, or as near to a point as possible. Service points cannot be used by the exhibitor.

Signage

Signage and graphics are not permitted to overlook other stands where there is a dividing wall or to overhang gangways. Where illuminated fascia boards are used on stands, the lighting of them must be of sufficient power to light the fascia board only, and must not cause any spill of light onto neighbouring stands. No flashing lights will be permitted. We reserve the right to disconnect the electrical supply to any illuminated fascia which, in our opinion, is causing a nuisance to any other Exhibitor.

Space Only Stand Designs

If you are a space only exhibitor and are looking for a stand designer, please see below: SMARTSPACE

Operations Department Reed Exhibitions Tel: +44 (0) 20 8439 5682 Email: [email protected] www.reedsmartspace.co.uk

Stand Number Panel




http://www.reedsmartspace.com/

A stand number panel must be displayed on every open side of the stand.

Storage

No excess stock, literature or packing cases may be stored around or behind your stand. If you need help with storing freight cases, cases or large quantities of packing materials, please contact the official Freight and Storage contractor, ILS, details of which can be found within the Deliveries, Storage & Lifting section of this manual.

The Equality Act

It is the exhibitors responsibility to remove all barriers to service and comply with The Equality Act. Where exhibitors have a platform on a stand a reasonable adjustment is to incorporate a ramp into the platform within the stand area. Whatever the content of the stand is it needs to be accessible to all. Please note the following when designing your stand:

• Stands with platforms that exceed 13mm should incorporate a ramp into their stand design. • Ensure that your stand incorporates enough space. The DDA requires 1.2 metres aisle width – though only 750mm for

an internal door – suggesting that 750mm would be enough • The gradient of any ramp should be no greater than 1:12 • If a stand is a double-decker, then it is probably not practical to offer lifts. Therefore please ensure that any services –

such as refreshments can be brought downstairs on a tray for those that need it • Serving counters should have a low access point no higher than 760mm or a lap tray should be provided for the

convenience of disabled people

Vehicles for Display

All petrol-fuelled motor vehicles or other petrol engine equipment fitted with a fuel tank, including boats, plant or machinery, must comply with the following:

• The fuel tanks of motor vehicles manufactured prior to 1984 must contain only sufficient fuel to move the vehicle in and out of the hall, due to the absence of safety features which prevent leakage.

• Fuel tanks of motor vehicles manufactured from 1984 onwards may contain fuel. • Fuel tanks on all other petrol engine equipment must be empty. • The fuel tank must be sealed, wherever possible with a lockable cap. • Vehicles may require a drip tray and must be positioned within the boundaries of the stand so that any protrusions,

doors, tail lifts etc, do not infringe the stand perimeter. • The running of engines during the open period of an exhibition is strictly prohibited. • For vehicles required to operate as part of a moving demonstration, "pit" positions must be clearly defined and agreed

with the venue. Suitable fire extinguisher(s) must be provided • Filling or emptying of fuel tanks inside the hall is strictly prohibited at all times.

If you wish to display a vehicle please contact the Operations Team 6 weeks prior to the show.

Venue and Local Authority Regulations

All work must be carried out in compliance with the regulations of the Venue and Local Authority. If an exhibitor erects a stand which does not conform fully and in all respects to the requirements of the organiser, Venue and Local Authorities, the organisers reserve the right to alter, demolish or reconstruct the stand at the exhibitors expense and to make it conform to the regulations and requirements. Local Authority decisions are final.

Water Features

Water features that create mists and sprays such as fountains create the risk of the spread of Legionella bacteria in the air that can cause Legionnaire’s disease. Any such feature is a special risk requiring a separate risk assessment detailing how the risk is controlled through water treatment and testing. If you are intending to have a water feature on your stand please confirm the


details in writing to the Organisers so that written approval can be given.

Water and Waste

If you require water or waste on your stand please complete the order form in the checklist within the online Exhibitor Manual or contact ExCeL Event Services direct:- Tel: +44 (0) 207 069 4400 Email: [email protected]

Waste

Contractors are not to discard sharp objects and to ensure that nails and screws are not left sticking out of waste wood and are either removed or hammered flat. Contractors must ensure that adequate arrangements are in place to dispose of liquid waste in a safe and environmentally sound manner. Discharges must not be made into any site drainage system, sanitary facility or floor duct. All waste must be removed from the exhibition hall. World Travel Market 2016 is working to increase the volume of waste that is recycled rather than going to landfill. Therefore all

exhibitors and contractors are requested to: 1) only bring standfitting, marketing material and associated packaging that is absolutely necessary as excess material often ends up as excess waste. 2) for those materials that they do bring - only bring materials onsite that are recyclable 3) help us maximise recycling by using the appropriate waste bins in the hall where there is a choice Tel: +44 (0) 207 069 4400 Email: [email protected]

Working at Height

Working at height is to be in accordance with LOLER and the Working at Heights Regulations. As such, all working at heights is subject to risk assessment. All rigging from the roof is to be carried out by the official rigging contractor, ExCeL Event Services Rigging.

All working platforms are to have a guardrail, mid rail and toe board. Tools are to be kept on lanyards so far as is reasonably practicable. Static and mobile access working platforms must be fit for purpose (see Working platforms)

Separate risk assessments are required for working on a live edge (before rails are in place). In such cases fall arrest equipment must always be used. Operatives working at height other than on a static working platform designed for that purpose (e.g.scaffold) must be clipped on. Operatives working at height must have suitable head protection e.g. bump caps. Ground access to areas in the vicinity must be controlled to prevent persons accidentally walking directly under high works. Ground workers in the vicinity must not work directly under high works and wear suitable head protection e.g. hard hats.

Work Equipment and Tools

Exhibitors and contractors have duties under the Provision and Use of Work Equipment Regulations to ensure that all tools are fit for purpose and safe to use. All dangerous moving parts such as circular saws must be guarded with controls to prevent unauthorised use.





http://www.exhibitorkit.com/viewLink.do?docID=29418&menuID=57_106#57

The use of battery powered tools is strongly encouraged to reduce trailing cables and risk of electrical hazards. Power tools are to take power from the 110v centre tapped earths provided and not from cleaner’s sockets which are 240v. Those using mains powered tools must ensure that cables are not trailed across aisles. All portable electrical equipment must be subject to a suitable portable equipment testing regime.

Working Platforms

All Mobile Elevated Work Platforms (MEWPS) must comply with LOLER and have had a Thorough Inspection (TI) in the previous 6 months. All working platforms are to have a guardrail, mid rail and toe board. Mobile access towers must be correctly constructed. Mobile access towers must be fit for purpose. Outriggers are to be used correctly with the correct height to width ratio (3.5 x shortest base width indoors and 3 x shortest base width outdoors). Mobile access towers may not be moved whilst in use and wheels must be locked off. Ladders must be footed or tied off and used in accordance with Construction (Health Safety and Welfare) Regulations. The use of domestic ladders and steps is strictly forbidden. All of the above are a summarised guide. For full details on any particular aspect you must seek professional advice for instance look on the HSE website www.hse.gov.uk or feel free to seek advice from the Operations Team.

6. Two-Storey/Double Deck Regulations

TWO STOREY STANDS - BASIC STAND FITTING REGULATIONS

All complex structures and double deck structures are subject to a pre-show plan approval and onsite inspection by Reed Exhibitions appointed structural engineers. Permission to enter the exhibition premises will not be given until the full approval of the structural engineers has been given and payment received. The DEADLINE DATE for approval of complex & double deck stand designs is 5th August 2016.

It is vitally important that you meet this deadline date – we cannot guarantee approval will be granted to build stands if the design is submitted late. The Organisers reserve the right to prevent work being carried out by, or on behalf of, any Exhibitor who has not submitted stand design drawings in accordance with these regulations. Please find below the regulations for building Two Storey Regulations taken from the E-guide edition updated December 2013, please note that these regulations are subject to updates twice a year. To view the full e-guide please go to the AEO website: http://www.aeo.org.uk/Content/eGuide/3_34/

Stepped Access

a) A level landing must be provided at the top and bottom of each flight. b) Each landing must have an unobstructed length of not less than 1200mm. c) Flights shall have a minimum, unobstructed width of 1.1m d) Doors shall not swing across landings e) Flights between landings shall contain no more than 12 risers where the treads are less than 350mm and no more

than 18 risers where the treads are 350mm or greater. f) The tread and riser of each step must be consistent throughout a flight. g) The rise of each step must be between 150mm and 170mm h) The tread of each step must be between 280mm and 425mm i) Risers must not be open. j) All nosings must be made apparent by means of permanently contracting material 55mm wide on both the tread

and the riser. k) The projection of a step nosing over a tread below should be avoided, but if necessary it must not exceed 25mm. l) A continuous handrail must be provided on each side of flights and landings. m) A single staircase shall not exceed 1.8 metres in width. n) Where a staircase is divided into more than one channel, no single channel shall be less than 1 metre wide and an

additional handrail must be provided between channels. o) Spiral staircases are only permitted for exhibiting staff use and not for members of the public.

http://www.hse.gov.uk/


p) Helical stairs are permitted where they comply with this guidance and their use is approved by the venue. q) Where the means of access to trailers, boats, caravans and other, similar exhibits is manufactured as an integral

part of the product, it may not comply with the above regulations. In such a case an appropriate risk assessment is required. As a minimum, it must comply with the following:

The headroom must be a minimum of 2m

The width may not be less than 450mm and must be at least equal to the width of the entrance to the exhibit

The risers must not exceed 170mm in height

Each tread must be a minimum of 280mm in depth

The width of landings at top and bottom must be equal to the width of the steps.

Handrails must be provided.

Handrails

a) The vertical height to the top of the upper handrail from the pitch line of the surface of a ramp, flight of steps or landing must be between 900mm and 1000mm

b) Handrails shall be continuous across flights and landings of ramped and stepped access. c) Handrails shall extend at least 300mm beyond the top and bottom riser of any steps d) Handrails shall contrast visually with the background against which they are seen, without being highly reflective. e) The surface of handrails shall be slip resistant. f) Handrails shall be terminated in a way that reduces the risk of clothing being caught. g) The profile of handrails shall be either circular, with a diameter of between 40 and 45mm, or oval, preferably with a

width of 50mm. h) The clearance between the handrail and any wall shall be between 60 and 75mm i) Double-width staircases shall have a central handrail. j) The clearance between a cranked support and the underside of the handrail shall be at least 50mm. k) Handrails shall be non-climbable i.e with solid infills or vertical guardrails, which should be no more than 100mm

apart and without horizontal members between verticals.

Barriers (Balustrades)

Barriers shall be provided to protect exposed edges of staircases, landings, balconies, galleries and other changes of level. They shall:

a) Provide guarding to all exposed edges of stairs and ramps at a height of 900mm above the pitch line and to landings and balconies at a height of 1.1m.

b) Be capable of resisting the forces set out in BS 6399-1 c) Be non-climbable i.e with solid infills or vertical guard rails at a maximum of 100mm apart.

Ramps

1. If constraints necessitate an approach of 1:20 or steeper, an approach incorpating a ramp should be provided. 2. A ramp must be either readily apparent or the approach to it is clearly sign-posted. 3. The gradient of a ramp flight and its going between landings are in accordance with Table 1.

Table 1

Limits for ramp gradients

Going of a flight Maximum gradient Maximum rise

10m 1:20 500mm

5m 1:15 333mm

2m 1:12 166mm

Notes: For goings between the above lengths, the gradient will be adjusted accordingly

4. Ramps must not be greater than 10m, or have a rise of more than 500mm. 5. Ramps shall have a minimum, unobstructed width of 1.5m 6. The ramp surface must be slip resistant, especially when wet, and of a colour that contrasts visually with that of the

landings. 7. A landing at least 1.2m long and clear of any door swings or other obstructions must be provided at the foot and head

of the ramp. 8. Intermediate landings must be at least 1.5m long and clear of any door swings or other obstructions. 9. Intermediate landings at least 1800mm wide and 1800mm long must be provided as passing places when it is not

possible for a wheelchair user to see from one end of the ramp to the other, or if the ramp has three flights or more. 10. Handrails must be provided on both sides of a ramp which has a gradient steeper than 1:20. Where it is impractical to

comply with this legal obligation, a risk assessment must be provided and approved by the Organiser. 11. Where the change in level is 300mm or more, 2 or more clearly signposted steps should be provide din addition to the

ramp. 12. All landings should be level, subject to a maximum gradient of 1:60 along their length.

13. A kerb at least 100mm high, which contrasts visually with the ramp or landing, must be provided on the open side of any ramp or landing, in addition to any guarding required.

Toeboards

Toeboards to a minimum height of 50 mm are required on landings and around the decks of two storey stands. Travel Distance/Exits

Ideally we recommend that there should be a minimum of two separate staircases leading from any floor above ground level. However in the following situation, a single staircase is acceptable:

- No more than 60 people will occupy the level served by the staircase at any one time (public, performers and staff inclusive)

- No part of that floor of the upper storey of a stand is more than 20 metres away from the gangway. This should be reduced to 15 metres where alcohol is being served on the upper deck.

The occupancy of the upper deck is calculated according to the use of the area For example, if the upper deck has tables and chairs (eg conference, sales area, bar or restaurant), the occupancy can be no more than 1 person per sqm.

Base Plates

No bolting to the ExCeL floor is allowed. All two-storey structures must be self-supporting. Any structures lying over the duct covers must have base plates of a minimum area of 1m². (i.e must have a length of 1m and a width of 1m). Enclosed offices, cupboards etc. formed beneath the upper floor should be lined throughout with non-combustible fire-resisting material. The following loadings are to be adopted in the design:- Upper Deck weight loading of 5kN/sqm. Sway load 10% of vertical loading Handrails and Balustrades 3 kN/m applied at centre line of rail.

7. Venue & General Information

ExCeL

World Travel Market 2016 is held in North (N1 - N9) and South Halls (S1-S10) at ExCeL London. The full contact details are: ExCeL London One Western Gateway Royal Victoria Dock London. E16 1XL Phone: +44 (0) 20 7069 5000 email: [email protected]

Traffic Guidelines Will be available closer to the event.

The World Travel Market 2016 Exhibition Management office will be open throughout the tenancy period 02 November - 12

November 2016. The direct telephone line for the Operations Team onsite at World Travel Market 2016 will be released closer to the event.

For more comprehensive information regarding the venue itself click here to go to ExCeL London website.

How to Get to ExCeL

To assist you with your travel planning, WTM has negotiated a number of arrangements designed to give you access to the services you require at the best possible rates. Working with specialist partners, we can help you with hotels, ground transportation including chauffeur drive, as well as WTM visitor travel cards. ABOUT EXCEL LONDON


http://www.excel-london.co.uk/

Postal Address: ExCeL London 1 Western Gateway Royal Victoria Dock London Docklands E16 1XL . United Kingdom

Telephone: +44 (0)20 7069 5000 Website: www.excel-london.co.uk

For more details please visit the World Travel Market website - http://excel.london/visitor

Audio Visual Equipment

We have appointed 3 contractors, Aztec Event Services, Blitz Communications and DB Systems, to provide audio visual equipment for the exhibition. Details of these companies can be found on the official contractors contact page.

Please remember that Audio Visual equipment, amplifiers or live music may not be used without our written consent & only at specific times. Please complete and return the stand presentation form contained within the checklist.

Audio Visual presentations/demonstrations must not exceed a 'reasonable volume'. If any presentation/demonstration causes obstructions in the gangways, and/or exceeds 'reasonable volume' (no greater than 80 decibels) causing a nuisance to neighbouring stands, we reserve the right to restrict the number of or cancel such presentation/demonstration. Please also note the time restrictions of presentations in the Exhibition Timetable.

Banking

You will find two HSBC Machines at the West End of the boulevard, and Barclays and HSBC ATM's situated in the boulevard on Level 0, and one at the East end of the Boulevard by N6/S6. All machines accept all bankcards. The Business Service desk located on level 0 of the boulevard can purchase any foreign currency in exchange for GBP, however, they do not sell any foreign currency. The nearest Bank is Halifax located at 286-288 Barking Road, E13 8HR, T: 020 7474 9157. Halifax also offer a foreign exchange service.

Business Services

For all your business service needs, including photocopying, faxing, essential office supplies and a Bureau de Change, visit the ExCeL London Business Services unit located at Level 0. T: +44 (0) 20 7069 5005

Catering

Indigenous Catering on Stands

‘For any exhibitor wishing to provide produce that has been donated free of charge by a manufacturer and is considered to be genuinely indigenous’

APPLICATIONS MUST BE RECEIVED BY FRIDAY 9

SEPTEMBER 2016

(There will be no charge for applications submitted prior to the 9 of September 2016)

A charge of £400 + VAT is applicable for applications submitted after this date and up to the 24 of September

2016, after this date no further application will be approved.

The application form can be found in the online Exhibitor Manual.

Approval for indigenous catering will only be considered when ExCeL is in receipt of the specific application form


http://excel.london/visitor


and the information required noted below:

If you provide food and/or drink on your stand you have a legal responsibility to ensure that the product is safe to consume and its’ preparation does not cause undue risk to the safety of anyone at the show.

You can only serve externally sourced products on receipt of written approval from ExCeL London this will be followed up with an onsite audit. Indigenous approvals will be based on the following mandatory requirements:

1. The product or produce must be native to the country or destination of the stand.

2. The product must be provided to you Free of Charge and evidenced by written letter from manufacturer/sponsor confirming this.

3. The product is required as part of the promotion of the destination on the stand.

4. The products must be low risk, pre-packed and not requiring temperature control (ambient products).

Important Notes

If the activity in an Indigenous Application is considered to be a food safety risk then the application may be converted to an External Catering application.

If there are any variations to the products and quantity of products to your approved Indigenous application during the live exhibition please be aware that this may result in a charge of £1000.

Only food and drink approved under an Indigenous Application or an External Catering Application can be brought into the venue and consumed on your stand, all other products not approved must be purchased through Leith’s / Compass Group PLC, the Venue’s Exclusive Catering Partner.

If any exhibitor serves any food or drink that has not been approved as Indigenous Catering or External Catering or, is not supplied by Leith’s / Compass Group PLC they run the risk of the food/drink element on their stand being closed down by ExCeL London in accordance with their food safety regulations.

Catering

External Catering on Stands

‘For any exhibitor not obtaining ALL food and drink to be consumed on their stand from Leiths or meeting the requirements for an Indigenous Application’.

APPLICATIONS MUST BE RECEIVED BY FRIDAY 9

SEPTEMBER 2016

A Charge of £1,200 + VAT is applicable

Applications submitted after the 9 of September 2016 and up to the 24

of September 2016, will be

charged £1,700 + VAT

The application form can be found in the online Exhibitor Manual.

If an exhibitor wishes they may use their own catering provider. All applications are, in the first instance, to be forwarded to ExCeL at [email protected]. Only legitimate catering companies will be considered.

External catering suppliers are limited to providing services to a maximum of two stands. Once approved, all auditing will be conducted by ExCeL London. IMPORTANT – Number of key Areas to follow for External applications

Provenance

The Caterer must inform ExCeL London of the Local Authority where its’ food business is registered. Proof of

registration must be provided.

The Caterer must provide ExCeL London with a copy of their most recent food hygiene inspection report from the

Local Authority.

The Caterer must have achieved a Food Hygiene Rating of 4 or 5 at the time of the last inspection by the Local

Authority and provide evidence of this to ExCeL London.


Management Documentation

A fully documented HACCP based risk assessment and procedures covering the specific menu to be provided at

WTM 2016 must be provided to ExCeL London. The HACCP must cover the full process of food production from

raw ingredients suppliers to service. The manner in which appropriate records are to be kept in regards to

temperature control of foodstuffs, cleaning etc. should be fully explained and examples of record keeping forms

provided.

A plan detailing the proposed design and layout of any temporary catering facilities at WTM 2016 must be

submitted to ExCeL London. The plan must clearly show food storage, preparation, cooking and service areas

together with the location of equipment such as refrigerated units, cookers, wash hand basins, sinks etc.

A breakdown of the proposed catering, together with fully detailed menus. An Allergen information chart for all food and drink items to be served.

Audit

The Caterer may be subject to an audit at its normal place of business by ExCeL London’s appointed food hygiene auditor prior to being approved to operate at ExCeL London. If the Caterer fails to achieve an acceptable standard they will not be permitted onto the ExCeL London site. The Caterer will be subject to audit by ExCeL London’s appointed food hygiene auditor each day the Caterer is on site at ExCeL London. If the Caterer fails to achieve an acceptable standard they will be asked to leave the premises. Staff Training

All of the Caterer’s supervisors must have a level 3 food hygiene certificate in catering dated in the past 3 years.

For each individual the course followed must have been provided by a training organization accredited by the

CIEH, Highfield, Royal Society for Public Health or International equivalent. On line training certificates will not be

accepted.

All of the Caterer’s food handlers must have, as a minimum, a level 2 food hygiene certificate (catering). For

each individual the course followed must have been provided by a training organization accredited by the CIEH,

Highfield, the Royal Society for Public Health or International equivalent.

Insurance

Public liability and employee insurance must be in place for a minimum of £5,000,000 and where appropriate this must include an ‘off site’ consumption clause. Food Stuffs

Upon request the Caterer must provide to ExCeL London evidence of the ‘Authenticity’’ of the ingredients used

in its menu.

Upon request the Caterer must provide to ExCeL London ‘Traceability’ evidence for the ingredients used in its

menu.

Equipment

Stainless steel equipment is to be used wherever possible. A wash hand basin is to be provided within every food preparation area on site at ExCeL London. Additional wash hand basins are to be provided within 10m of every food service point or as otherwise agreed with ExCeL London. Wash hand basins must be supplied with hot and cold water, antibacterial soap and paper towels. They must be connected to the waste water services or have other suitable means of collecting and holding for disposal waste water. A separate sink for washing equipment must be provided along with hot and cold water, or water at a suitably controlled temperature and drainage facilities. A separate sink for washing food must be provided (if any food requires washing) along with hot and cold water, or water at a suitably controlled temperature and drainage facilities. All refrigerated units provided must be capable of operating at 0°C – 5°C. All freezer units provided must be capable of operating at -18°C.

Where hot food is provided and is not to be served immediately, hot holding facilities (eg Bain Maries or hot food cupboards) must be provided to maintain a food temperature of 63°C or above. Reheating of cooked food must be carried out at a temperature of at least 75°C. An adequate number of probe thermometers and probe wipes must be provided to take the temperature of foods stored in refrigerated units, freezers, hot holding cupboards and cooked foods etc. Power should be ordered for 24 Hours for every day of the event to avoid any refrigerated / Freezer units being turned off over night.

Catering - Stand & Hospitality

ExCeL London Regulations state that all food and drink that is to be consumed on or given away from your stand must be purchased from the Official Exhibition caterers. They will be more than happy to help and advise you on a wide range of options available to suit your requirements and budget. For more information please contact Leiths: - [email protected] or call 020 7069 4100

Catering - General

Situated in the Boulevard there are a number of catering outlets, some of which will also be open during the construction and dismantling periods.

Cleaning and Waste

It is your responsibility to maintain your stand in a clean condition at all times. We have made arrangements for basic stand cleaning overnight, every open day of the exhibition to be carried out at no charge to you. This does not apply to the upper deck of a two-storey stand, if you require cleaning of the 2nd storey you need to order this direct with ExCeL London cleaning. As is usual, the cleaning of exhibits will remain your responsibility as will any special services that may be required such as the removal of bulk rubbish. Skips can be supplied for build and breakdown at an extra charge depending on the size of the skip. If you require cleaning in addition to the standard basic cleaning provided then please contact: ExCeL London Cleaning direct on +44 (0) 207 069 4400.

Email [email protected] or onsite via the Organisers Office.

PLEASE NOTE that you will incur charges if you or your contractor leaves excess waste during build up and breakdown.

Cloakroom

There are cloakrooms located centrally in the Boulevard and near each entrance East & West. All items are charged at £1 each. The cloakroom will open half an hour before the show opens until half an hour after the show closes each day. Any left items will be taken to the Security Suite located at the West Entrance, Level 0.

Compressed Air, Gas, Water & Waste

ExCeL Event Services, the Official contractor employed by ExCeL London is solely responsible for the supply and connection of natural gas, compressed air, water and waste services. Exhibitors requiring these services should complete the form that can be found in the online Exhibitor Manual within checklist.

Copyright Music




If you intend to play recorded background music or live music on your stand during the course of the exhibition you are required by law to obtain music licences. Phonographic Performance Ltd (PPL) administers licensing of sound recording for most recorded music played in the UK. It

issues a licence and levies a tariff on the broadcast and public performance (which includes exhibition stands) on behalf of the record companies. Performing Right Society (PRS) administers licensing of sound recording for most recorded music played in the UK. It issues

a licence and levies a tariff on the broadcast and public performance (which includes exhibition stands) on behalf of the writers and publishers of the music. It is our position that exhibitors are solely responsible for obtaining any licence required to play music on their stand. However, an administrative arrangement has been entered into between the organiser, who are members of the Association of Exhibition Organisers, and PPL and the PRS for a licence to be obtained on your behalf. Please note that these licences do not cover musicians or singers on the exhibition stands nor any featured use of recorded music (e.g. fashion shows, demonstrations, disco-type presentations), if you intend to have live or featured recorded musical performances please complete the PPL & PRS Licence form within the online Exhibitor Manual within the checklist. PLEASE NOTE THAT LIVE PRESENTATIONS/DEMONSTRATIONS WILL ONLY BE ALLOWED AFTER 5PM ON MONDAY, TUESDAY & WEDNESDAY. ON THURSDAY LIVE PRESENTATIONS/DEMONSTRATIONS WILL BE ALLOWED FOR 10 MINUTES EVERY HOUR ON THE HOUR FROM 11AM UNTIL 3PM with the prior permission of the organisers, however the

organisers reserve the right to stop any performance they feel is causing a nuisance to any other exhibitor. Please complete the form in the online Exhibitor Manual within the checklist for permission to be granted.

Disabled Access and Parking

ExCeL London has been purposely designed and built to allow unrestricted access for disabled visitors, conforming with the Building Regulations Act. In compliance with the Disabilities Discrimination Act 1995, we provide full access to all the facilities within the venue and recognise that disabled visitors may require extra equipment, facilities and assistance, both routinely and in an emergency. Travelling to ExCeL London:

Access from Docklands Light Railway

• Lift at Custom House for ExCeL DLR station • Lift access at Prince Regent station

Access to car parking

• There are 150 on-site car parking bays suitable for disabled drivers • Access to the building from disabled car parking bays is along walkways with a gradient of no more that 1:15

Wheelchairs are available for hire from the Information Desks, on a first come first served basis, with a fully refundable deposit.

Deliveries

Please note that no courier vehicles will be allowed access to the lorryways during World Travel Market. You will need to go to the Courier Acceptance Point located onsite and all courier vehicles will be directed to this point by the traffic marshals. For information about the Courier Acceptance Point, services that are available and shipping details please go to the delivery section for more information.

Electrical Testing

IMPORTANT: CHANGES THAT AFFECT EVERY STAND AT UK EXHIBITIONS

The regulations for temporary electrical installations in the UK have changed. This change affects your stand so please read this summary below.



Every electrical circuit in a temporary installation (such as at an exhibition) now requires additional safety testing when it is installed. This is a change that affects the whole UK and is not specific to the exhibition industry, our show or venue. This is a significant change and the UK exhibition associations have worked together to create a new process for this testing that minimises the impact and cost on our exhibitors. The costs are solely to cover the labour involved in the testing. These changes are described below: Shell Scheme Exhibitors

Shell scheme installations are relatively simple, are installed by the official electrical contractor but there are a lot of them. Therefore we have been able to minimise the costs of testing any one installation. When shell scheme exhibitors orders any additional electrical item from the order form they will automatically be charged a one off flat fee of £15+vat to test their stand. This contributes towards the cost of the testing, the official electrical contractor will do the test and there is nothing else the exhibitor needs to do. Space Only Exhibitors who use the official electrical contractor to install their electrics

Most exhibitors building their own stand use the official electrical contractor to do the electrical installation for them. When the official electrical contractor quotes for the installation they will also automatically include the cost of the additional testing. This cost will vary depending on the complexity of the installation but it will be no more than £150+vat. Space Only Exhibitors who buy the mains only and use their own electricians to install their circuits

A few large exhibitors buy only the mains supply from the official electrical contractor and their own stand builder’s electricians do the installation. When they order this ‘mains only’ supply the official electrical contractor will already do some checks and approve them as being competent to do their own installation. This process will now be more rigorous and the stand builder’s electrician will now need to be approved as competent to install and test their own installation. If the stand builder’s electrician cannot or does not want to do their own testing then the official electrical contractor can quote for that work. PLEASE NOTE: Some electrics on stands are designed as ‘plug and play’ this means that often the stand builder’s electrician who comes onsite is not a qualified electrician as they are only plugging items together. However these electrics now need to be tested once they are all plugged together. If you have qualified electricians on your stand they will be able to do this testing themselves and there will be no additional cost to you. However, if your "electricians" are not qualified then you will need to ask your stand builder to bring someone who is qualified or get a quote for the testing from the official electrical contractor. If you have any questions please contact the Operations Team - [email protected] http://www.aeo.org.uk/Content/eGuide/3_34/

Please see below contact details for the Electrical Contractors at WTM 2016:

North Hall: -

Regions include: UK & Ireland (UKI and L), Europe & Mediterranean (EU) Global Village (GV),Technology & Online Travel (TT). Global Experience Specialists (GES) Ltd

Silverstone Drive Gallagher Business Park Coventry CV6 6PA Tel: +44 (0) 2476 380 135 Email: [email protected] Web:wwwges.com/eu You can now order, submit diagrams and pay on line at: https://ordering.ges.com/000019019

South Hall:-

Regions include: The America's (NA, LA, CA), India (IN), Asia & Australasia (AS), Middle-East (ME) Africa (AF). Freeman UK

Olympia Exhibition Centre Hammersmith Road. London W14 8UX Contact: Tim O'Connell Tel: +44 (0) 207 598 5510 Email: - [email protected] Web: Freeman UK Website

First Aid

The First Aid room is located on Level 0, located between S4/N4 in the Boulevard. If you require first aid please contact the medical treatment room on T: +44 (0) 20 7069 4445. Emergency Number These are to be used in an emergency only

First Aid - 4444 Security Suite - 4444 Enquiry Numbers

First Aid - 5556 Security Suite - 4445




http://www.globalexperiencespecialists.co.uk/




WHEN DIALLING EXTERNALLY PLEASE DIAL 0207 069

Floral

The organisers have appointed the following 2 floral contractors for World Travel Market 2016:- Oldacre Freeman UK

Please go to the Official Suppliers page for their full contact details.

Freight & Shipping, Lifting & Customs

International Lifting & Shipping is the sole lifting contractor for World Travel Market 2016. They will ensure that your

exhibitors move in and out of World Travel Market 2016 cost-effectively, smoothly and safely. For safety reasons all onsite lifting and freight handling will be supplied by International Lifting & Shipping. No other contractor will be permitted to operate lifting

services on site for this event. International Lifting & Shipping contact details can be found on the Official Suppliers page.

Furniture & Floorcoverings

The organisers have appointed 4 furniture contractors for World Travel Market 2016:- Concept Furniture Int'l Ltd Global Experience Specialists (GES) Ltd Freeman UK Camden Furniture

Click here for contact details.

H M Revenue & Customs

Exhibitors requiring customs clearance should employ the services of ILS, Agility or Schenker the official freight forwarding

agents in advance of the freight arriving in the UK. All goods must be customs cleared at the point of entry into the UK as HM Customs & Excise no longer attends UK exhibition sites.

Information Desks

Located at the East and West end of the Boulevard - helpful staff are on hand to answer any questions you might have. You will also find a range of useful maps and leaflets. The main ExCeL London number is +44 (0) 207 069 5000.

Internet Access & Communication Services

ExCeL London IT & Communications are the exclusive providers of IT and communication at ExCeL London. They offer a wide range of communication services including telephony, internet, data networking, ISDN and facsimile rental all of which can be ordered for your stand.

All orders must be placed by 07 October to receive the early bird discount. After this date all orders will be charged at the standard rate. Please complete the IT & Communications order form available in the checklist within the online Exhibitor manual. If you intend to use any wireless networking technology please contact ExCeL London IT & Communication for details.

Lost Property

All items are to be handed into the Exhibition Security Team, and at the end of each day all items will be handed into the Security Suite, located at the West Entrance on Level 0. If you have any queries regarding lost or found property please contact Security direct on +44 (0)20 7069 4445.

Parking

ExCeL London offers onsite car parking for over 4,000 cars. Please note that ExCeL London is not located in the Congestion Charge zone. During the exhibition tenancy, the Orange Car Park Zones 9-16 located underneath the venue will be free to the first 500 cars.

This is on a first come first serve basis and after this it is £15 per day on a pay and display basis. From this car park there is direct access into the venue via a lift to the Central Boulevard. For all parking details please call the venue direct +44 (0) 207 069 5000. (office hours) or click here to be taken to the venue

parking details. ExCeL London reserves the right to vary the parking tariff according to market conditions. Lorry Parking

Information regarding lorry parking will be available nearer to the event. Coach Parking

Private Coaches must use the Eastern entrance to ExCeL London and use the Eastern Car Park. Traffic Guideline

Will be available closer to the event.

Patents and Copyrights

By entering into an agreement to attend this exhibition you warrant to Reed Exhibitions that all designs and artwork on or relating to your stand and any exhibits and items displayed on your stand shall not infringe any trade marks or copyright or patents or other intellectual property rights of any third party in any way. In the event that the exhibition is under any legal obligation (whether by virtue of a court injunction or order or judgement or a recommendation or decision of a Trading Standards Officer or otherwise) to have removed either any item or items displayed on your stand or any design or artwork on or relating to your stand then (without prejudice to any other rights which Reed Exhibitions may have) Reed Exhibitions reserves the right to assist the relevant authorities and where appropriate to have that item or items removed from your stand or to close your stand at the exhibition. No compensation or damages will be payable as a result of such removal or closure by Reed Exhibitions. The Organisers cannot accept responsibility for any conflict of trading at the Exhibition Please be advised that it is an offence under Section 107 (3) of the Copyright, Design and Patents Act 1998 to screen films in public without a non-theatrical licence. For further advice on copyright please contact: Federation Against Copyright Theft (FACT) Regent House. 70 London Road Twickenham. Middlesex TW1 3QS Tel: +44 (0) 20 8891 1217 Fax:+44 (0) 20 8892 7645

Email - [email protected]


http://excel.london/visitor/getting-here


Photography - North & South Halls

The official photographer for World Travel Market 2014. Please contact him direct for photo bookings. Michael Machalepis Mercury Multimedia Ltd Tel/Fax: +44 (0) 208 948 3317 Mobile: +44 (0) 7831 242 061 Email: [email protected]

Edward Hill Photographer Tel: + 44 (0)7831 460460 Email: [email protected]

Postal Services

All exhibition mail should be addressed to:- Stand Name & Stand Number Exhibitor Name & Contact Number World Travel Market 2016

ExCeL London 1 Western Gateway Royal Victoria Dock London E16 1XL There is a post box located at the West taxi drop-off point. Stamps can be purchased from Business Services. Business Services also provide a courier service. The nearest post office is located on Freemasons Road opposite Custom House for ExCeL DLR station, approx 5-minutes’ walk from ExCeL London West.

Public Address System

The Public Address system is for use of the Organiser and Authorities only. During World Travel Market 2016 only official and emergency messages will be broadcast, any requests for information to be announced will be refused.

Smoking Policy

ExCeL London is a no-smoking venue and World Travel Market 2016 will be a no-smoking exhibition. It is an offence to

smoke or to knowingly permit smoking on the premises. If you observe someone smoking, a complaint may be made to any member of the exhibition team. We would also appreciate smokers moving away from the east and west entrance doors to allow easier access for visitors & exhibitors. Please note smoking outside in the external areas is only allowed if the area is open by 50% or more.

Stand Presentations

PLEASE NOTE NEW TIMINGS FOR ALL LIVE PRESENTIONS AND DEMONSTRATIONS ON YOUR STAND.



Monday - After 6pm only

Tuesday - After 6pm only

Wednesday – from 5pm -7pm only.

Prior written agreement from the Organisers must be obtained. The Organisers reserve the right to stop any performance they feel is causing a nuisance to any other exhibitor.

Please complete the Stand Presentation form contained within the checklist in the online Exhibitor manual for permission to be given.

Temporary Staff

Bond Associates is a leading hospitality and staffing agency. With hundreds of professional event staff in the UK, capable of assisting you across the whole spectrum, they will meet your needs in a cost-effective manner. So whatever your staffing need please contact them direct on the details below: Bond Associates Tel: +44 (0) 845 130 4548 Fax: +44 (0) 845 130 4549 Email: [email protected] www.bondassociates.co.uk

Traffic Guidelines

Will be available closer to the event.

Travel Services Desk - World Travel Market Booking Made Easy!

As in previous years, we will be offering a range of travel services to all those coming to WTM. These will be bookable through the website via the Venue and Travel Section. Services include hotel bookings, flights and pre-bookable ground transportation.

VAT Reclaim

Overseas exhibitors can recover the VAT paid on many of their exhibition costs. Please contact Quipsound for more

information.

Wifi

For more details on venue wifi please contact:- ExCeL London - IT & Communications

One Western Gateway Royal Victoria Dock London. E16 1XL Tel: +44 (0) 207 069 4400 Email: services@excel-london

Website: www.excel-london.co.uk


http://www.bondassociates.co.uk/

http://www.wtmlondon.com/Content/Travel-and-Hotel


mailto:services@excel-london


8. Emergency Procedures

Evacuation or partial evacuation is on the advice of the Venue. Should an emergency occur that necessitates an evacuation, an announcement will be made over the PA system. Exit the building immediately via the nearest exit point and make your way on foot to your closest Assembly Point shown on the Show Plan. Please refrain from using mobile phones at this time. Whilst at the Assembly Point you will be kept informed of developments. When the emergency has ceased you will either be invited to return to the exhibition to resume normal business or advised to return the next day – in which case you will not be permitted to return to the exhibition to collect vehicles, bags, briefcases etc. Please find below some tips for your pre-show team briefings, you will get a reminder on site by means of a stand drop.

Accidents

If you are involved in or witness an accident, however small, at any point during your time on-site, it is your responsibility to report it to the Organiser’s Office. The medical centre, located on Level 0 and which is accessible from the show floor, can be contacted via an internal telephone, a member of the security team or the organiser’s office. If an ambulance is required, please do not dial 999 direct, all medical emergencies must be reported to control who will contact the relevant authorities. The contact number for control are:- Emergency Number: 4444 Enquiry Number: 4445

Fire

To be safe in case of fire you should ensure that you know:

• How to raise the fire alarm if you discover a fire • Where the fire escapes and evacuation points are • What the fire alarm / call sounds like • The location of your fire assembly point

If you discover a fire:

• Operate the nearest fire alarm • Phone the Control Room - Emergency Number 4444 • ONLY attempt to fight the fire if safe to do so

In the event of a fire you will hear: 'Attention please, Attention please. MR GOODFELLOW report to the Security Suite' Remain at your work station but be

prepared to leave if necessary

• Await further instruction from Control, the Fire Safety team or the Vocal system • DO NOT explain this message to visitors

The cancellation message will be: 'Attention please, Attention please. MR GOODFELLOW is cancelled'

In the event of an evacuation you will hear: 'Attention please. Attention please. Here is an important announcement. It is necessary to ask everyone to leave the building. Please make your way calmly to the nearest exit'

• Leave the building immediately • Follow directions from marshals to any specified exits • Proceed to your designated assembly point as directed by marshals • Make yourself known to your designated Fire & Security Marshall • Remain at the assembly point until told you can leave • DO NOT attempt to use the lifts in a fire • DO NOT stop to collect personal belongings • DO NOT re-enter the building until you are told it’s safe to do so

Suspect Packages

It is important to make constant checks to your stand to ensure that no unidentifiable packages, cases or bags have been deposited. If you discover a suspect package you should:

• Phone Control on 4444 • Give a full description of the package and its location • DO NOT approach, touch or move the package • DO NOT use a mobile phone within 10 metre radius of the package

Venue Search

If duty personnel initiate a venue search you will hear: 'Attention please. Attention please. STAFF CALL 100

The message will then be followed by continuous chimes and broadcast at half minute intervals

• DO NOT leave the building • Inform your colleagues and assist in the search for suspect packages on your stand and surrounding areas • Liaise with your designated Fire & Safety Marshal who will report to Control that your area is clear • If you discover a suspect package, please follow the SUSPECT PACKAGE procedure – found earlier in this section. • DO NOT explain this message to venue visitors

The cancellation of this message will be: 'Attention please. Attention please. STAFF CALL 100 is cancelled

9. Official Supplier

Quality Charter - Official Suppliers

Reed Exhibitions limited has a thorough process for and takes all reasonable care in the evaluation and appointment of its Official Contractors. This includes aspects that are most visible to the Exhibitors such as customer service, pricing and product range along with other aspects like track record, Health & Safety performance and financial stability. Reed Exhibitions appoints multiple 'Official Suppliers' for services for each Exhibition wherever it can so that Exhibitors have a choice.

'Official' status puts specific responsibilities on the Contractor such as ensuring the quality of stock and making sure that they provide a full service and keep qualified people and spare on-site to maintain a first class service throughout the Exhibition. As a result non-official companies can sometimes appear to undercut Official Suppliers as they can offer older equipment or a partial service and can just deliver with no obligation to set up or maintain throughout the Exhibition. This can create last minute problems and unexpected costs for the Exhibitor. In addition to this Reed Exhibitions is increasingly seeing non-official suppliers aggressively mailing companies pre-Exhibition using the Exhibition name and in some cases the logo, which can imply that they have our support. These companies do not have any endorsement from Reed Exhibitions and we recognise the inconvenience, annoyance and confusion that these communications can have on our Exhibitors. As a result Reed Exhibitions has applied to trademark the logo above. This logo is strictly controlled, can only be used by Official Suppliers and only relating to the services that they are specifically appointed for on that Exhibition. We hope that this 'Quality Charter' will help Exhibitors distinguish between Official Suppliers and other companies. Only those companies with our endorsement will have this logo on their communications. For your peace of mind, all Contractors using this logo are bound by the responsibilities covering:- - Quality service - Quotations & Payments - Post Exhibition Service - Dispute Resolution - Health & Safety - Data Protection - Sustainability

To view the full quality charter showing the commitment our suppliers have agreed to please contact the Operations team.

Accommodation Please go to www.world-travel-market-hotels.co.uk to find out information on accommodation and how to book for World

Travel Market 2016.

Audio Visual & Computer Hire

Aztec Event Services Ltd

Units 1 - 2 Falcon Business Centre Wandle Way Mitcham Surrey. CR4 4FG Tel: +44 (0) 20 7803 4000 Email: [email protected] Web: http://shop.aztecuk.com

DB Systems Ltd

Spectrum 800 Ashchurch Business Centre Alexandra Way Tewkesbury.GL20 8TDT Contact Dan Hunt Tel: +44 (0) 845 226 3083- Ext 107 Mobile: +44 (0) 7884 492 836 Email: - [email protected] Web: - DB Systems Ltd

For online ordering: -http://www.dbsystems.co.uk/book/ Password - wtm2016

Blitz Communications Ltd

One Western Gateway Royal Victoria Dock London E16 1XL Contact: Geoff Parker Tel: +44(0) 208 327 1002 Mobile: +44(0)7515 227 654 Email: [email protected] www.blitzcommunications.co.uk

Branded Products & Promotional Merchandise

1963 Limited

Tel: +44 (0) 20 8491 2900 Email: [email protected]

Car Hire

Avis Rent-A-Car London City Airport The Royal Docks London E16 2PX Tel: +44 (0) 8445 446030 www.avis.co.uk

Budget Rent-A-Car

Budget Car and Van Rental London City Airport London E16 2PX Tel: +44 (0) 844 544 4662 www.budget.co.uk

Affordable Car Hire

Cambridge House Cambridge Road Harrow Hill. Essex CM20 2EQ Tel: +44 (0) 345 9000 420 www.affordablecarhire.com

Alamo/Enterprise Rent-A-Car Ltd

Enterprise House Vicarage Road. Egham Surrey TW20 9FB Tel: +44(0) 0800 028 2390 www.alamo.co.uk

Sixt Rent A Car Europcar ExCeL London


http://www.wtmlondon.com/Content/Travel-and-Hotel


http://shop.aztecuk.com/show-selector/november/wtm.html


http://www.dbsystems.co.uk/

http://www.dbsystems.co.uk/book/


http://www.blitzcommunications.co.uk/


http://www.avis.co.uk/

http://www.budget.co.uk/

http://www.affordablecarhire.com/

http://www.alamo.co.uk/

London City Airport

London Regatta Centre Dockside E16 2QT Tel: +44 (0)844 449 3399 www.sixt.co.uk

London City Airport London E16 2PX Tel: +44 0371 3843412 partner.europcar.com/excel

Catering

Stand & Hospitality Catering

Tel: + 44 (0) 207 069 4100 Fax: + 44 (0) 207 069 4101 Email: [email protected]

Click here for all details on catering.

Electrics North Hall -

Regions include: UK & Ireland (UKI and L), Europe & Mediterranean (EU) and Global Village (GV),Technology & Online Travel (TT). Global Experience Specialists (GES) Ltd

Silverstone Drive Gallagher Business Park Coventry CV6 6PA Tel: +44 (0) 2476 380 135 Email: [email protected] Web: www.ges.com/eu

You can now order, submit diagrams and pay on line at: https://ordering.ges.com/000019019

South Hall:-Regions include: The America's (NA, LA, CA),

India (IN), Asia & Australasia (AS), Middle-East (ME) and Africa (AF). The Freeman Company (UK) Limited

Olympia Exhibition Centre Hammersmith Road London W14 8UX Contact Tim O'Connell Tel: +44 (0) 207 598 5510 Email: - [email protected] Web: Freeman UK Website

Event Supplier & Services Association

ESSA

119 High Street Berkhamsted Herts. HP4 2DJ Tel: +44 (0) 845 122 1880 Fax: +44 (0) 1442 875 551 Email: [email protected] www.essa.uk.com

Floorcovering

Global Experience Specialists (GES) Ltd

Silverstone Drive Gallagher Business Park Coventry. West Midlands CV6 6PA Tel: +44 (0) 2476 309 236 Fax: +44 (0) 2476 639 461 Email: [email protected] Web: www.ges.com/eu

The Freeman Company(UK) Limited

Unit DC5 Prologis Park Imperial Road Ryton on Dunsmore Coventry CV8 3LF Tel: +44 (0)2476 309 236 Email:[email protected] Web: - Freeman UK Website

http://www.sixt.co.uk/

http://partner.europcar.com/excel


http://leithsatexcel.standcatering.co.uk/







http://www.essa.uk.com/

mailto:%[email protected]




You can now order, submit diagrams and pay on line at :https://ordering.ges.com/000019019

Floral

Oldacre Event Florist ExCeL London One Western Gateway London. E16 1XL Contact: Lynn Edmonds Tel: +44 (0) 20 7069 4235 Mob:+44 (0) 7785 266 541 Email: [email protected]

Bespoke floral and plant displays to suit any theme, scheme or budget for your stand. Visit our new website www.oldacre.co.uk

Our Motto is Innovative, Creative, and Professional.

The Freeman Company (UK) Limited

Unit DC5 Prologis Park, Imperial Road Ryton on Dunsmore Coventry. CV8 3LF Tel: +44 (0)2476 309 236 Email:[email protected]

Freight Forwarders

Agility Fairs and Events

One Western Gateway Royal Victoria Dock London E16 1XL Contact: Shane Braybon Tel: + 44 (0) 207 069 5326 Email: [email protected] Contact: Tracey Canon Tel: +44 (0) 207 069 5305 Email: [email protected]

International Lifting & Shipping

International House Colonnade Point Central Boulevard Prologis Park Coventry. CV6 4BU Contact: John Lawson Tel: +44 (0) 24 7633 7955 Fax: +44 (0) 24 7633 6795 Email: [email protected] / [email protected]

Schenker Ltd

Mayne House, Juniper Park, Fenton Way Basildon. Essex SS15 6TD Contact: Caroline Martin Tel: +44 (0) 1268 632153 Email: [email protected]

Furniture

North Hall

Regions include: UK & Ireland (UKI and L), Europe & Mediterranean (EU) Global Village (GV) and Travel Technology (TT) Global Experience Specialists (GES) Ltd

Silverstone Drive Gallagher Business Park Coventry. West Midlands CV6 6PA Tel: +44 (0)2476 380 180

South Hall

Regions include: The America's (NA, LA, CA), India (IN), Asia & Australasia (AS), Middle East (ME) and Africa (AF). The Freeman Company (UK) Limited

Unit DC5 Prologis Park Imperial Road Ryton on Dunsmore Coventry. CV8 3LF Tel: +44 (0)2477 601601



http://www.oldacre.co.uk/







Email: [email protected] Web: www.ges.com/eu

You can now order, submit diagrams and pay on line at: https://ordering.ges.com/000019019.

Email: [email protected] Web: www.freemanuk.com/services/furniture-hire/

North Hall & South Hall Supplier

Concept Furniture International Ltd

Unit 131 Hartlebury Trading Estate Hartlebury. Worcestershire DY10 4JB Tel: +44 (0) 1299 254 090 Fax: +44 (0) 1299 254 091 Contact: Tammy Greenfield Email: [email protected] Web: www.conceptfurniture.co.uk/world-travel-market.htm

North Hall & South Hall Supplier

Thorns Group

172 Welham Distribution Centre Travellers Lane Welham Green Herts. AL9 7HN Tel: +44 (0) 208 801 4444 Contact: Marianna Oxenham Email: [email protected] Brochure: http://www.thorns.co.uk/media/thorns-catalogue.pdf Web: www.thorns.co.uk

Graphics

Hannah Logan Insite Graphics

Depot 14 33/39 Parsons Green Lane Fulham, London, SW6 4HH

M: +44 (0) 7970 568042 Tel: +44 (0)207 096 3201 Email: - [email protected] Website: - www.insitegraphics.co.uk

Pertons Signs Limited

Perton House Roslin Road London. W3 8DH

T: - +44 (0) 20 8992 5775 www.pertonsigns.com/

GES Signage

Silverstone Drive Gallagher Business Park Coventry, West Midlands CV6 6PA

Tel: + 44 (0) 2476 380 139 Fax: + 44 (0) 2476 380 427 Email: [email protected]

Health & Safety ExCeL London

1 Western Gateway Royal Victoria Docks London. E16 1XL

Contact: Jamie Harvie Tel: +44 (0) 207 069 4610 Email: [email protected]





http://www.freemanuk.com/services/furniture-hire/


http://www.conceptfurniture.co.uk/world-travel-market.htm


http://www.thorns.co.uk/media/thorns-catalogue.pdf

http://www.thorns.co.uk/media/thorns-catalogue.pdf

http://www.thorns.co.uk/


http://www.insitegraphics.co.uk/

http://www.pertonsigns.com/



IT & Communications ExCeL London - IT & Communications

One Western Gateway Royal Victoria Dock London. E16 1XL Tel: +44 (0) 207 069 4400 Email: [email protected] Website: http://www.excel-london.co.uk/

Just a Drop charity

World Travel Market Gateway House 28 The Quadrant Richmond. Surrey TW9 1DN Tel: +44 (0) 20 8910 7981 Email: [email protected]

Lifting International Lifting & Shipping

International House Colonnade Point. Central Boulevard Prologis Park Coventry. CV6 4BU Contact: John Lawson

Tel: +44 (0) 24 7633 7955 Fax: +44 (0) 24 7633 6795

Email: [email protected] / [email protected]

Photography – North and South Halls

Michael Machalepis Mercury Multimedia Tel/Fax: +44 (0) 208 948 3317 Mobile: +44 (0) 7831 242 061 Email: [email protected]

Edward Hill Photographer Tel: + 44 (0)7831 460460 Email: [email protected]

Platform Floors & Flooring – North and South Halls Expo Floors Platform Floors & Flooring

The Platform Hire Specialist Units A4 & A5, Walsall Ent Park Regal Drive Walsall. WS2 9HQ Tel: +44 (0) 1922 721 177 Fax: +44 (0) 1922 659 540 Email: [email protected] www.expo-floors.com

Rigging

ExCeL Event Services London. E16 1DR









http://www.expo-floors.com/

Tel: +44 (0) 207 069 4400 Email: [email protected]

Shell Scheme Construction

North Hall - Regions include: UK & Ireland (UKI and L),

Europe & Mediterranean (EU), Global Village (GV),Technology & Online Travel (TT). Global Experience Specialists (GES) Ltd

Silverstone Drive Gallagher Business Park Coventry West Midlands CV6 6PA Tel: +44 (0) 2476 380 180 Fax: +44 (0) 2476 380 221 Email: [email protected] Web: www.ges.com/

You can now order, submit diagrams and pay on line at: https://ordering.ges.com/000019019

South Hall- Regions include: The America's (NA, LA, CA),

India (IN), Asia & Australasia (AS), Middle East (ME) and Africa (AF) The Freeman Company (UK) Limited

Unit DC5 Prologis Park Imperial Road Ryton on Dunsmore Coventry CV8 3LF Tel: +44 (0)2476 309 236 Email: [email protected] Web: - Freeman UK Website

Stand Presentations (music and performances on stands)

Stand Presentations

Operations Department Reed Exhibitions Gateway House 28 The Quadrant Richmond. Surrey TW9 1DN Email: [email protected]

Stand Cleaning ExCeL Cleaning & Waste Services

1 Western Gateway Royal Victoria Docks London. E16 1XL

Tel + 44 (0) 207 069 4500 Email: [email protected]

Stand Design Submission

For all details regarding the submission of Space Only stand design please click here.

Temporary Staff Bond Associates

Admail ADM3884 London. SW1A 1ZW Tel: +44 (0) 845 130 4548 Email: [email protected] www.bondassociates.co.uk



http://www.ges.com/







http://www.bondassociates.co.uk/

Transport Transport for London

General Enquiries Tel: +44 (0)343 222 1234 www.tfl.gov.uk

VAT Reclaim Service Quipsound Ltd

The Crown Building London Road Westerham Kent. TN16 1UT

Tel: +44 (0) 1959 561 717 Fax: +44 (0) 1959 564 740 Email: [email protected] www.quipsound.com

Venue ExCeL

London E16 1XL

Tel: +44 (0) 207 069 4500 Email: [email protected] www.excel-london.co.uk

Water, Waste & Compressed Air ExCeL Event Services

London E16 1DR Tel: +44 (0)207 069 4400 Email: [email protected]

World Travel Market - Additional Team Contacts

WTM Exhibitor Planning Webinars Yasmin Amin

World Travel Market Gateway House 28 The Quadrant Richmond . Surrey TW9 1DN . United Kingdom Tel: +44 (0) 20 8910 7781 Email: [email protected]

WTM Workshop (PR) Nicole Collett

World Travel Market Gateway House 28 The Quadrant Richmond. Surrey. TW9 1DN. United Kingdom Tel: +44 (0) 20 8910 7836 Email: [email protected]

Official WTM Publications Alex Collis

Event Publishing Services (EPS) Tel: +44 (0) 203 289 3339 Email: [email protected]

WTM Offical Daily Newspaper Pippa Jacks

TTG Media Ltd 2-6 Boundary Row London.SE1 8HP Tel: 0203 714 4117 Email: [email protected]

Daniel Pearce TTG Media Ltd

2-6 Boundary Row London

http://www.tfl.gov.uk/










SE1 8HP Tel: 0203 714 4101 Email: [email protected]

WTM Sponsorship Opportunities

Patrick O'Neill World Travel Market Gateway House 28 The Quadrant Richmond. Surrey TW9 1DN. United Kingdom. Tel: +44 (0) 20 8910 7758 Email: [email protected]

Private Function / Meeting Room Hire

Keighley Jones World Travel Market Gateway House 28 The Quadrant Richmond. Surrey TW9 1DN. United Kingdom Tel: +44 (0) 20 8910 7028 Email: [email protected]




PLIEGO DE CONDICIONES PARTICULARES PARA LA LICITACION … · En toda factura comercial se deberán...

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