Manual de Tópicos de Calidad

7/24/2019 Manual de Tpicos de Calidad

1/57

TPICOS DE CALIDAD

INGENIERIA INDUSTRIAL

UNIDAD 3. CONFIABILIDADTEMA: PORTAFOLIO DE EVIDENCIAS DE LA UNIDAD

GRUPO:8X7ESALON:B003

HORA:13:00 14:00 HRS.

ALUMNO:MENDOZA PIEIRO ARIEL MAXIMILIANO

NO. CONTROL:E11020664

MAESTRO:MGC. JUAN JOS SILICEO ROMERO

H. Ver!r"#$ Ver.$ 21 %e Se&'(e)*re %e 201+


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NDICE

INTRODUCCIN GENERAL...2OBJETIVO GENERAL.3MAPA CONCEPTUAL GENERAL.3

UNIDAD . BENCHMAR!ING

INTRODUCCIN........................................................................................"MAPA CONCEPTUAL..#. CONCEPTO.$.2 METODOLOGA.%.3 USOS & APLICACIONES...'." EJERCICIO DE APLICACIN...3CONCLUSIN..%

FUENTES..(


3/57

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INTRODUCCIN GENERAL

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OBJETIVO

Pr'(!(&r e e %(,e=$ ()&e)e'!( &er!( %e ,(,'e), %e !'r %e !(%% e (%",'r($ )e%('e e ", %e )e'%-;, %(er,, !) eBe!)r>(-$ Se(, S(-)$ (*((%% AME?.

MAPA CONCEPTUAL GENERAL


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UNIDAD . BENCHMAR!ING

INTRODUCCINE '5r)( (-5, *e!)r> &r(ee %e , &*r, *e! @*"($ )e, )r> @)r!$ ,e=. E !e&!( r(-( %e (-5, &*r !)&"e,' ,(e)*r- &%r; 'r%"!(r,e !) )e%(% %e !(%%.E 'r, &*r, e *e!)r>(- e, " r) %e %e'er)(r "5 ' *(e ,e%e,e)&e= " e)&re,$ !)&r%, ! 'r,.

E re,")(%, !"e',$ '% '5!(! %e Be!)r>(- e )r )er )e%(%$!)&r'e " ,er(e %e !r!'er;,'(!, "e e , &r&(, "e ,e &(!(%e&e%(e'e)e'e %e ," '(& !)& %e &(!!($ !) ,:

E ", %e " )5'% %e e,'"%( e (e,'(-!(.

E %e,rr %e " &r!e, %e *,"e% %e,!"*r()(e' %e (r)!(.

E ", %e " )5'% %e %(,e= e ()&e)e'!(.

L (%e'((!!( %e &r'"(%%e, %e &re%(#Ce.

E %e,rr %e " &r!e, %e -e,'( e,'r'5-(! ,,'e(% !'(".

E ", %e err)(e', &r (%e'((!r e,'9%re, &r9!'(!, %ee


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MAPA CONCEPTUAL BENCHMAR!ING


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10

. CONCEPTO

De,%e e &"' %e (,' %e ," )r! !!e&'"$ e(- !) &"e%e ,er: Pr!e, %e (e,'(-!( (%",'r( "e &er)('e , -ere'e, %e,rrr

!)&r!(e, e're !)&=;, ,*re &r!e,, &r9!'(!, "e &er)('(%e'((!r )eCr %e )eCr *'eer ! e " (e %e ,"&er(r(%% e'C !)&e'('( @)&. 1F8F.

Be!)r>(- e, e &r!e, !'(" %e )e%(r &r%"!',$ ,er(!(,

&r9!'(!, !'r , !)&e'(%re, re!!(%, !) ;%ere, e ,",e!'r@D(% /. Ger,$ D(re!'r eer %e Xer< r&r'(

E'e%e), Be!)r>(- &r!e, %e !)&rr )e%(r ,&er!(e, %e " r-(#!( ,", &r!e,, ('er,e

!"9e, , , )eCre, %e !,e e '% e )"% ,e %&' ,)eCre, &r9!'(!,.

E, e !'(" ,(,'e)9'(! &r!e, %e (%e'((!r$ (#r %&'r ,

)eCre, &r9!'(!, %e (%",'r( "e &"e% r-(#!( " (e %e%e,e)&e= ,"&er(r @S&e%(($ 1FF2

E, &r9!'(! ,e ,er ,"(!(e'e)e'e ")(%e &r %)('(r "e -"(e

,(e)&re &"e%e ,er )eCr e - e# ,er ,"(!(e'e)e'e ,*( &r&re%er !) !)&e'(r &%er ,"&err @A)er(! Pr%"!'((' %J"(' e'er$ 1FF3

E re,")e$ e Be!)r>(- e, )* +,-)/- /0/1)10- 4) 056)/1078,904)51008,9 -+8,8, ; 8+,)54), 4) *8/ )


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-,7850=80-5)/9 /)85 4)* 0/- /)1-, - 5-9 858*0=854- -,4)5848)51) )*-551- 4) 81-,)/ ?>) 0504)5 )5 )* @01- 4) *8/ 0/8/9 8+,)54), 4) />/*-7,-/ ; 8+*08,*-/ )5 5>)/1,-/ +,-+0-/ +,-)/-/ 4) )/8, *8/ )0),8 ?>)

/) )5>)51,)59 -+08,*8/ ; )(- ,e re!)(e%,e-"(r , ,(-"(e'e, &,,:

1. O*'eer e &e re,&% %e ' -ere!(.

2. See!!(r e e"(& %e 'r*C !rre!' e '(& )5'% %e*e!)r>(- )9, %e!"% *Ce'( %e )eCr)(e'.

3. Ser re(,', e r)"!( %e *Ce'( %e *,"e% ,", &'e!(e,re,"'%,.

4. See!!(r e &r!e, %e Be!)r>(- )9, (-% , *Ce'(,e,'r'5-(!, %e r-(#!( ,", &r!e,, !e're, !e.

+. De,rrr " )&( *,"e% %e (r)!( %e'r "er %e ,e!'r.

6. )"(!r %"r'e e &r!e, , %(,'(', !e, *'e(%,.

7. See!!(r %e!"%)e'e , &r'er, !)&=;, *Ce' %e!)&r!( %e'r "er %e ,e!'r.

8. eerr (!e'(, , (,'('"!(e, *Ce' %e 9(,(, @re!!()(e'$&"*(!!(e,$ )e!(e, e,&e!(e,$ &re)(,.

F. ?!(#r,e e , )eCre, &r9!'(!,$ ,)e'e e !)&r!( %e%',.

10.I!"(r e e e"(& %e *e!)r>(- '' %ee,re, !) e,!5&'(!,%e &r!e,.

11. De,rrr " !%(- %e !%"!' "e ,e-"re e", 'r,&re'e *Ce'( %e (r)!(.

P,-)/- 4) B)58,057 4) R-),1 C. C8+ERO


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E &r!e, !,(,'e %e !(! ,e,. E &r!e, ,e ((!( ! ,e %e &((!!( !'( 'r5, %e 9(,(,$ ('e-r!($ !!( &r '() )%"re#.

A..F8/) 4) P*8500805.

E *Ce'( %e e,' ,e e, &((!r , (e,'(-!(e, %e *e!)r>(-. L,&,, e,e!(e, , , %e %e'er)(r "5$ "(5 !).

A.2.F8/) 4) A5*0/0/.

De,&"5, %e %e'er)(r "5$ "(5 !)$ ,e '(ee "e er !* re!&(!( e 9(,(, %e , %',. E,' ,e '(ee "e (!"(r !)&re,(!"(%%, %e , &r9!'(!, !'"e, %e &r!e, ,; !) , %e , ,!(,!&er%re, e e *e!)r>(-.

A.3.I51)7,805.

L ('e-r!( e, e &r!e, %e ",r , #-, %e *e!)r>(- &r (Cr*Ce'(, &er!(e, &r e !)*(. I"e &((!!( !"(%%, &r(!r&rr "e, &r9!'(!, &er!( ,e-"rr "e , #-, ,e(!r&re '%, , &r!e,, r)e, %e &((!!(.

A.".A05.

Se '(ee "e !er'(r e !!( , #-, %e *e!)r>(- , &r(!(&(,&er!(e, *,%, e e,. E, e!e,r( !er'(r, e !!(e, e,&e!;(!,%e &"e,' e &r9!'(! ,e '(ee "e !rer " )e%(!( &er(%(! e"!(

%e -r.

A.#.M84>,)=.

Ser9 !#% )%"re# !"% ,e (!r&re , )eCre, &r9!'(!, %e (%",'r( '%, , &r!e,, %e e-!($ ,e-"r% ,; ,"&er(r(%%./)*(5 ,e -r )%"re# !"% ,e !(er'e e " !e' !'("$ e,e!( "')9'(! %e &r!e, %e %)((,'r!($ ,e "e ,e (,'('"!((!e.

B.L8/ 05- )18+8/ +8,8 >5 )58,057+,-+>)/18/ +-, S+)54-*050.

B..D)1),058, 8 ?>@ /) *) 68 8 8),)58,057.


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De((r "(5e, , , !(e'e, &r (r)!( %e *e!)r>(-.

De'er)(r , e!e,(%%e, %e (r)!( %e *e!)r>(- %e ,

!(e'e,.

I%e'((!!( %e !'re, !r;'(!, %e 5(-.

B.2.F-,805 4) >5 )?>0+- 4) )58,057.

,(%er!( %e *e!)r>(- !) !'((%% %e e"(&.

/(&, %e e"(&, %e *e!)r>(-.

r"&, "!(e, %e 'r*C.

E"(&, ('er"!(e,$ ('er%e&r')e'e, e"(&,

('err-(#!(e,.

E"(&, % !@%e!"%,

J"(ee, , , ("!r%, e e &r!e, %e *e!)r>(-.

E,&e!((,', ('er,.

E,&e!((,', e


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I%e'((!r re!"r,, %e (r)!(.

B",!r , )eCre, &r9!'(!,.

Re%e, %e Be!)r>(-.

O'r, "e'e, %e (r)!(.

B.".R)-+0*8, ; 858*0=8, *8 05-,805 4) )58,057.

!er,e.

Re!&(r (r)!(.

Or-(#r (r)!(.

A9(,(, %e (r)!(.

B.#.A1>8,.

Pr%"!(r " (r)e %e *e!)r>(-.

Pre,e'!( %e re,"'%, , !(e'e, %e *e!)r>(-.

I%e'((!r &,(*e, )eCr, %e &r%"!', &r!e,,.

V(,( %e &re!' e ," ''(%%.

.3 U/-/ ; A+*080-5)/

M"!, r-(#!(e, ", , '5!(!, %e Be!)r>(- !"% "(ere()&e)e'r " !)*( r%(! e " %e'er)(% &r!e, ')e'e (-% !,e!"!( %e e,'9%re, %e !(%% )eCre, &r9!'(!, e,'()%, e,!-*. E,'$ ,")% r(') %e , (!(e, )eCr, &er)e'e, e ,&r!e,, 'e!-(!, %e ,er(!(,$ !%(!( "e e Be!)r>(- ,e!,'('" e " &r9!'(! %e &er)e'e e"!( !!e, (!*%,.

E Be!)r>(- '(ee ,e'(% ,( ,e e!)( (%e'((!!($ &re%(#Ce$%&'!( e (!r&r!( %e , )eCre, &r9!'(!, %(,&(*e,.


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Pr ''$ &%e), %e%"!(r "e "'((#!( %e '5!(! %e Be!)r>(- e,%e!"% !"% ,e 'r'e %e , ,(-"(e'e, ,('"!(e,:

"% 'ee), e!e,(%% %e )eCrr ,'(,!!( %e "e,'r,

!(e'e, 'r5, %e )eCr %e %e'er)(%, &r!e,, !e$ ,e %e

&r%"!!( '5!(! %e 'e!( !(e'e.

"% "ere), e!e,('), !)&e'(r " (e %e )"! )r

e "% r-(#!( e,'9 ()er, e (!( e ()&e)e'!(

%e C",'e, ,", &r!e,, %e &r%"!!( %e ,er(!(.

"% %(9)(! %e (%",'r( @,e!'r e,'9 !)*(% " r(')

!eer% e,', !)*(, e!' &r%"!'((%% re,"'%, %e r-(#!(.


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"% ,e re"(ere " !)*( ()&r''e e &r!e,, !e$ &r%"!',

,er(!(, "e &er)(' !#r ,*re&,r , e


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r-(#!(. E *Ce'( %e *e!)r>(- "!( e, (%e'((!r , )eCre,&r9!'(!, %e !""(er '(& %e r-(#!( "e &,e " re&"'!( %ee

CASO PRCTICO: FAMOSA

L ?!'r; *Ce' %e e,'"%($ ,e !re e e = 1F6+$ &er'ee!e " -r"&)"'(!( %e ,e!'r %e *r(!!( %e "')(e,. /(ee " &'( %ere%e%r %e 1.+00 &er,,.

De'r %e r"&$ r) %e "')($ !,'('"e " %e , )9, ()&r''e,?!'r;, %e D(re!!( %e Me!9(! ! !" '(ee re!(e, Cer9r"(!,

"!(e, )" "er'e,.

S" )(,( e, !'r(*"(r r =%(% %e r"& (%",'r((#% ,")((,'r%,(,'e), !)&e'e, )e!9(!, &r e "')(. E, %e %e,'!r !re!(e'e!'((%% "e %e,rr.

L '() %5!% e,'% )r!% &r " ,er(e %e !'e!()(e',"%)e'e, '' e , ,&e!', '5!(!, e (%",'r(e,$ !) e , 9)*(',,!(e, e,'r'5-(!,. ?"e %e)(% ?9*r(! L;%er &r D(re!!( Me!9(!%e r"&. E,'e &re!' e &er)('( %e,rrr,e !!9%,e e ," ,e!'r e're

, )eCre, 9*r(!, %e )"%$ '' &r ," &r%"!'((%% !) &r !(%% %e,", &r%"!',.

e e = 1F8F ,e ') !!(e!( e e r"& %e ()&r'!( "e '(ee ,'e), %e !(%% '' r(e'!( !(e'e C"' ! e!e,(%% %e !!er &,(!( %e e)&re, ! re,&e!' "e, !)&=;, ! )eCre, &r9!'(!,.

A,; ,e %&' e *e!)r>(-$ e'e%(% !) " err)(e' %e %(-,'(!"e &er)('e !)&r!( ! , )eCre, %e ,e!'r. S( *(e e " &r(!(&( ,e&'e !) e


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I%e'((!r e)&re, ! )eCre, &r9!'(!,.

Ne-!(r.

K ?(Cr , re-, %e C"e-.

K E,'*e!er !%(- %e !%"!'. r('er(, %e 'r,&re!( !(%e!((%%.

De'er)(r e & %e 'r*C.

A%&'r 'r,er(r , e(-$ %e,!(# e, " %e , &r(!(&e, *rrer,"e ,e '(ee "e e!er &r !,e-"(r e 5(-


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E


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ree


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E *e!)r>(- ,e &re,e' !) " err)(e' )" '( &r (!( ee ,e %e e)&re,. S( e)*r-$ e -r% %e &re!)(e' %e e,'"%(%e&e%e %e r) e "e ,e ee !* ," -e,'(.

&r()er ,&e!' 'eer e !"e' e, e '(e)&. E *e!)r>(- %e*e ,er "

&r!e, r9&(%$ "e , %', re!-(%, "e% &r' *,e',$ (-" "e, &r9!'(!, "e %e,e), ()&'r &r ,er )9, e(!!e, "e , %e e)&re,.

E !!()(e' &r"% %e '%, , ,&e!', ('er, %e e)&re, e,')*(5 "%)e' e e *e!)r>(-$ "e !,'('"e e &"' %e &r'(%&r (%e'((!r "e, 9re, "e ,er *Ce' %e )(,)$ %e)9, re,"'()&re,!(%(*e &r %&'!( %e!"% %e , )eCr,. E e,'"%($ &r ''$,e ,",'e' ,*re " ,(% &((!!($ "e !,'('"e &r()er ,e %e&r!e,$ "e e (- !, ,e %e*e (rrr.

"% e)&re, %e!(%e !)e'er " &re!' %e *e!)r>(- %e*e &re,'r'e!( , !'re, "e , !r;'(!, &r e 5(- "e %e*e e,'r &re,e'e e )e'e %e e"(& re,&,*e%"r'e '% e &r!e,.

UNIDAD 2. SEIS SIGMA


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INTRODUCCIN

L e,'r'e-( e)&re,r( e,'9 e !,''e re(,(. Per " %e)(%r !)e )"!, %e , %e*'e, !'"e, ,*re e,'r'e-( !)&e'('((%%e)&re,r( e, !"e,'( %e !(%%$ &r"e " !, e,'9 !r: !(%% %e, &r%"!', ,er(!(, %e " e)&re, %e'er)( ," 5


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2. ANTECEDENTES

Se(, S(-) "e ('r%"!(% &r &r()er e# e 1F87 e M'r &r " e"(& %e%(re!'(, e!*e#%, &r B* ($ &re,(%e'e %e !)&=; ! e&r&,(' %e re%"!(r , %ee!', %e &r%"!', ee!'r(!,. De,%e e'!e, Se(,S(-) ,(% %&'%$ er("e!(% -eer(#% &r " -r )er %e!)&=;,. A%e)9, %e M'r$ 'r, !)&=;, "e %&'% )e'%-; -r% -r%e, 5


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E,'e &r!e,$ "e e, !%"!(% &r %',$ !,(,'e e )eCrr &r!e,, e$ 2006


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?r)!( %e e"(&. e# "e ,e 'e- " &re!'$ ,(-"(e'e e,,ee!!(r -e'e "e ('e-rr e e"(& "e %e,rrr. eer)e'ee, 're %e , )&(, B!> Be', ,ee!!(r e"(& ;%er %e&re!' "e ",")e'e e, " B!> Be'$ ree Be' " !%(%' e,',!'e-r;,. L, %e)9, ('e-r'e, %e*e ,er ,ee!!(%, e, *,e "e

&"e%e &r'r e"(&$ "e e, e!e,r( !'r ! %(ere'e, &"', %e(,'$ eKA!' %e Ser'KDe)(-. E,' &e %e )((e,'$ " e# )9,$ "e Se(,S(-) '(ee )" &!, &r'!(e, r(-(e, "e ," -r )5r(' ,(%!,e-"(r e,'r"!'"rr !% " %e e,', &,, %e " )er ,(,'e)9'(!. E,()&r''e 'eer e !"e' "e e &, %e " e'& ,(-"(e'e %e ,er"'r(#% &r e )&( " e# "e ,e %e),'r% "e ,e !#%, *Ce'(, %e )(,). A !'("!( ,e %e,!r(*e !% " %e e,', e'&,.

DEFINIR

E *Ce'( %e e,' ,e e, %e((r , *Ce'(, %e &re!' ,; !) ,()('!(e, e


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E"r & r-(#!( !e

De,rrr e & %e &re!'

De,rrr )&e %e &r!e, (e ' @(S(


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A%e)9, %e*e )e%(r,e , !,'e, %e !(%%$ OPJ @,' O Pr J"(' e'er)(-; Se(, S(-)$ e , "e e,'9 (!"rr(e% e &r!e,. E,', %', ,*9,(!, &r re(#r &,'er(r)e'e !"'((!!( %e , )eCr, (!(er,.

E e,' ,e e!e,r()e'e:

De*e %e((r,e , !r!'er;,'(!, /J.

De*e (%r,e e ,(,'e) %e )e%(% %e , /J.

P8/-/:

De((!( %e "(%%$ &r'"(%%$ %ee!' )5'r(!.

M& %e &r!e, %e'% %e , 9re, &r&(%,

De,rrr & %e re!e!!( %e %',

V(%r e ,(,'e) %e )e%(!(

Re!e!'r , %',

)e#r %e,rrr re!( Y @(- @)r! %e reere!(

A9(,(, %e ,(,'e) %e )e%(!(-e R W R

Re!e!!( %e VO

!" %e (e ,(-) %e &r!e,

ANALIKAR

E *Ce'( %e e,' ,e e, (%e'((!r "e'e %e &r*e) %e )er )9,&re!(, &,(*e. L ,"!( &r&"e,' %e*e e,'r )&r% &r %',. E e,e!(,e *, e &(!!( %e )5'% !(e';(! &r e-r " !!",(. Pre,' r#$ e &&e %e " !('"r e-r &"e%e er,e !) " )e#! %e%e'e!'(e !(e';(!.


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/% e,' e %"(,(!( %e !!()(e', ,*re e !)&r')(e' %e ,&r!e,,$ %e )er "e ,e &"e%e &re%e!(r , !r!'er;,'(!, %e !(%% e"!( %e , re, &(!%, , &r9)e'r, %e &r!e,.

/;&(!)e'e$ e e,' ,e ,e re(# , 9(,(, %e , %', e,'%;,'(!,

re!-(%,$ %e )er "e &er)(' !#r !!",(e,. E, %e!(r$ ,e 'r' %ee


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+ &r "5

A9(,(, e,'%;,'(!

Pr"e*, %e (&'e,(,

?MEA7 @A9(,(, %e M% Ee!' %e ?

MEJORAR

E *Ce'( %e e,' ,e e, %e),'rr ! %', "e ,"!( &r&"e,' re,"eee &r*e) ,"&e " )eCr. "' ! ,e 'er(r$ "'((#!( %e ,err)(e', e,'%;,'(!, e, e,e!(.

E e,' ,e ,e 'r' %e &"e,' e &r9!'(! %e ,"!( *'e(% e ,e'er(r. E -", !,, e,' &"e,' e &r9!'(! &"e%e ,er ()e%(' @&reCe)&$ !)*( %e 'e)&er'"r %e 'r*C %e " r$ &er e 'r, &"e%e,er )9, e' @&r eCe)&$ &r re"er(r &re&r!( %e "'(Ce e,&e!(.

e# &"e,' e )r! ,"!($ ,e 'r' %e er((!r ,( , re,"'%, %e"e &r!e, , )eCre, "e , %e &r!e, '(-" e-r &'()(#!( (. O*()e'e e 9(,(, e,'%;,'(! e, %e -r "% &rre,&%r e,', !!",(e,. E e !, %e "e , %', *'e(%, re,&%e ,)eCr,$ &"e%e %&'r,e e, ,"!( &,r ,(-"(e'e ,e. E !,!'rr($ %e*e &re!r,e (r)!( *'e(% &r %e((r , ,(-"(e'e,(e,'(-!(e,.

E e,' ,e e!e,r()e'e:

De*e (Cr,e , re, &'(), %e , /P.

De*e "e%r %e((%, , 'er!(, %e , &r9)e'r,.

P8/-/:

eerr %(ere'e, ,"!(e, &r !% " %e , !",, r;#

*,e e " )'r(# %e &r(r(%%e, ee-(r )eCr ,"!(

De((r 'er!(, &er!(e, %e ,(,'e) &'e!(

E"r , )%, %e %e ,"!( &'e!(

V(%r )eCr, &'e!(e, )e%('e e,'"%(, &('

rre-(rre"r ,"!( &'e!(


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H),,80)518/:

L"( %e (%e,

M5'%, &r"e* %e errre, @M(,'>e Pr(-.

D(,e= %e e


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M('rer e &r!e,

errr %("%(r e &re!'

H),,80)518/:

9!" %e (e ,(-) %e &r!e,.

r', %e !'r @r(*e, 'r(*"',.

9!" %e rr, !,',.

P %e !'r.


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10

2.3 COSTOS DE CALIDAD

D)05005 4) *-/ C-/1-/ 4) C8*0484

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30/57

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E,', e,'9 ,!(%, ! &er, ("!r% e %(,e=$ ()&e)e'!($()&e)e'!( )'e()(e' @(!"e% "%('r;, %e , ,(,'e), %e!(%%. E, " !,' %e !r)!(. L, %e&r')e', ("!r%, e re&r're,', !,', ,:

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31/57

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A&(! !"% e


32/57

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S , !,', !",%, &r &r%"!', %ee!'",, "e ,(% e)*r!%, "e re!#% e !(e'e$ ,e e -,' %e (e,'(-r$ e re'r*C %e re!e&!( %e , &r%"!', %e"e', @(!"e , e'e,$ , !,', %e ,r'er$re'r*Cr e(r e &r%"!' %e "e !(e'e , -,', e-e, "e &"e%e!,(r " ,('"!( !) 5,' &r " %e)% %e !(e'e. S , )9,

%e(!%,$ &"e, e C"e- ()-e %e e)&re, e'% e. @r "r$ 1FF+.

2." ENFOUE ORGANIKACIONAL

LOS ACTORES DE SEIS SIGMA

L r-(#!( !9,(! %e " Pr-r) Se(, S(-) e " e)&re, !,' %e, ,(-"(e'e, &er(e,:

)&( @)&e$ P%;$ e'!.. E, e %(re!'( re,&,*e %e &r-r).

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, &re!', %e )eCr. E !('"r e-r & &r&(e'r( %e &r!e, e )eCr %e )(,) e, e re,&,*e %e &re!' %e )eCr.

De%(!!( 100[ , &re!', %e )eCr ,e(, ,(-).

E


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USOS UE UNA ORGANIKACIN PUEDE HACER DE UN PROGRAMA SEISSIGMA

r-(#!( &"e%e &(!r Se(, S(-) %e %, )er, %(ere'e,. L&r()er %e e,$ "e &%e), %e)(r '9!'(!$ !,(,'(r; e &(!!( %e )e'%-;

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10

OPERATIVA DE UN PROGRAMA SEIS SIGMA

E, &re!(, %(,'(-"(r %, ,&e!', %(ere!(%,:

L -e,'( %e Pr-r) Se(, S(-) %e'r %e r-(#!(.

L -e,'( %e , %(,'(', Pre!', %e MeCr "e ,e !e %e'r %ePr-r) Se(, S(-).

E* P,-7,88 S)0/ S078

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I'r%"!!( %e &r-r) e r-(#!( @,e,(*((#!($ r)!($ e'!..

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De((!( %e &r!e,, !e !(e'e, *Ce'( @ ' (e.

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A&r*!( %e !% " %e , ,e, %e &re!'.

(erre %e &re!' ! e re!!()(e' %e , *Ce'(, !#%, @e, %e!(r$ !"'((!!( %e )eCr.


37/57

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P,-;)1-/ 4) M)


38/57

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)*(r %e " !(%% 're, ,(-) ,e(, ,(-) ,(-((! &,r %e " &r!e, !" re%()(e' %e FF.73[ @'re, ,(-) !" -eer 66$800 DPM03 " !re%()(e' %e FF.FFF7[ !" -eer !) ,e )e!( 'er(r)e'e 3.4

DPMO. A !'("!( e (-"r 2.3 ,e %e)"e,'r e,' -r9(!)e'e:

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39/57

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Dee!'\ !""(er !r)(%% %e,(!( %e !(%% e,&e!((!% %e "&r%"!'.

DPU 4))1-/ +-, >50484M5'r(! "e )(%e e (e %e !(%% %e " &r!e, "e ') e !"e' ,&r'"(%%e, %e errr ,e *'(ee %e ,(-"(e'e r):

D%e de, e )er %e %ee!', *,er%, Ue, e )er %e "(%%e,&r%"!(%, e !(er' &er(% %e '(e)&.

DPO 4))1-/ +-, -+-,1>50484

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DPMO 4))1-/ +-, 0**5 4) -+-,1>50484)/

E,'e ;%(!e )(%e , %ee!', e,&er%, e " )( %e &r'"(%%e, %e errr ,e !!" %e ,(-"(e'e )er:

DPMO Y DPO < 1000000


40/57

10

2.$ HABILIDAD DEL PROCESO

&. "(ere %e!(r &!(%% %e Pr!e, @Pr!e,, &*(('L !&!(%%

"e , reer(), e, "e '(ee e &r!e, &r &r%"!(r &(e#, %e !"er% !, e,&e!((!!(e,$ e, %e!(r$ %e'r %e , ;)('e, %e 'er!( e,'*e!(%,.Pr e"r !&!(%% %e " &r!e, e, e!e,r( !'r ! ,"(!(e'e,)"e,'r,$ &r "e e !9!" %e &. ,e e!"%r %e'r %e " e,'"%(e,'%;,'(!.

Figura 2.4 Terminologa en la frmulade Cp.


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Pr!e,, &*((' ;%e< PG

E ;%(!e %e !&!(%% %e &r!e,$ &>$ ')*(5 %e)(% r'( %e !&!(%%

%e &r!e,$ e, " !9!" e,'%;,'(! ,*re !&!(%% %e &r!e,: L!&!(%% %e " &r!e, &r &r%"!(r " re,"'% %e'r %e ", ;)('e,&re%e((%, @/S$ 'er!( ,"&er(r /I$ 'er!( (er(r. E !!e&' %e!&!(%% %e &r!e, e, , 9(% &r &r!e,, "e e,'9 ,)e'(%, !'re,'%;,'(!. E,'e ;%(!e C"e- " &&e "%)e' e , &', %e &r%"!!( r %e %e),'rr "e " &r!e, @eC. %e &r%"!!( %e 'r(, e, (*e e,'9 *C !'r.

Figura 2.5 Frmula deCp.


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Pr!e,, &err)!e PP

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43/57

10

Pr!e,, Perr)!e ;%e< PPG.

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%e e,&e!((!!( %e &r!e, , /I$ 'er!( (er(r @e (-5, LSL$ LerS&e!((!'( Lee /S$ 'er!( ,"&er(r @e (-5, SL$ &&er S&e!((!'(Lee$ )e%( e,'()% %e &r!e, e, $ r(*((%% e,'()% %e &r!e,e, $ e ;%(!e %e &re,'!( %e &r!e, ,e %e(e !):

I'er&re'!(

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9!" %e (e %e !(%% ,(-) %e &r!e,

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2.% SOLUCIN A PROBLEMAS

. RR 4)* /0/1)8 4) )4005 850484-

P0)=8 O+),8,0- M)400-5

1 A 20.+

1 A 1F.21 A 1F.+

2 A 20.6

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2 A 21.3

3 A 22.6

3 A 21.1

3 A 22.04 A 21.6

4 A 22.+

4 A 21.+

+ B 23.0


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+ B 22.1

+ B 23.7

6 B 22.6

6 B 23.0

6 B 24.4

7 B 23.8

7 B 22.3

7 B 23.3

8 B 22.0

8 B 23.+

8 B 21.F

F 20.F

F 23.4

F 23.2

10 21.2

10 23.7

10 1F.3

11 23.8

11 22.4

11 21.F

12 22.7

12 20.+

12 23.3


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2. RR 4)* S0/1)8 4) M)4005 ,>=84-

P0)=8 O+),8,0- M)400-5 O,4)5

1 1 11.27 1

1 1 10.48 2

1 1 11.12 3

1 2 8.68 1

1 2 12.12 2

1 2 8.47 3

1 3 10.34 1

1 3 F.F3 2

1 3 11.76 3

2 1 14.87 1

2 1 14.31 2

2 1 14.+0 3

2 2 13.27 1

2 2 13.+0 2

2 2 10.00 3

2 3 16.6+ 1

2 3 13.F6 2

2 3 14.67 3

3 1 13.20 1

3 1 1+.12 2

3 1 14.86 3

3 2 1+.26 1

3 2 13.88 2

3 2 11.44 3

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RR del sistema de medicin (anidado) para Medicion


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10

3 3 1+.4+ 1

3 3 14.F4 2

3 3 1+.22 3

4 1 11.0+ 1

4 1 12.46 2

4 1 13.2F 3

4 2 7.+1 1

4 2 10.F3 2

4 2 10.6+ 3

4 3 11.6+ 1

4 3 12.6F 2

4 3 12.63 3

+ 1 10.02 1

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6 1 11.33 1

6 1 11.02 2

6 1 12.04 3

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6 2 7.+1 3

6 3 11.F2 1

6 3 10.18 2

6 3 11.88 3

7 1 12.20 1

7 1 12.3F 2

7 1 11.30 3

7 2 11.80 1

7 2 F.32 2

7 2 11.+1 3

7 3 11.46 1

7 3 12.73 2

7 3 11.41 3

8 1 7.7+ 1

8 1 8.14 2

8 1 8.+3 3

8 2 6.77 1

8 2 8.0F 2

8 2 10.44 3

8 3 7.77 1

8 3 F.61 2

8 3 7.61 3

F 1 12.18 1

F 1 12.+2 2

F 1 12.38 3


48/57

10

F 2 10.38 1

F 2 10.32 2

F 2 13.22 3

F 3 11.72 1

F 3 13.F1 2

F 3 14.13 3

10 1 11.22 1

10 1 10.80 2

10 1 F.31 3

10 2 8.F6 1

10 2 6.77 2

10 2 F.74 3

10 3 F.64 1

10 3 F.34 2

10 3 10.18 3

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"nteraccin Operario # Pieza

RR del sistema de medicin (Xbarra$ R) para Medicion


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UNIDAD 3. CONFIABILIDAD

INTRODUCCIN

N e, ,"(!(e'e "e " &r%"!' !")& , e,&e!((!!(e, !r('er(, %e !(%%e,'*e!(%, ,( "e %e)9, e, e!e,r( "e 'e- " *"e %e,e)&e=

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50/57

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1. De'er)(r e '(e)& '& ,' e !" ,e e,&er "e e " &r&r!( & %%%e , &r%"!', e &er!(. E,' e, '( &r %e'er)(r '(e)&, %e -r';&r&(%, ,; !) ,", !,',.

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%e , &r%"!', e &er!(. E, " e,'()!( %e !(*((%% %e ,&r%"!',.

3. De'er)(r &r&e,( r "e '(ee e &r%"!' e " '(e)& %%.Pr !)&rr %, )9, %(,e=, &r!e,,$ "e ,e &"*(!(' &r "&ree%r.

4. D% "e " r';!" ,*re((% " '(e)& /0$ e!'rr &r**((%% %e"e ,*re( " '(e)& " '(e)& ' %(!(. Pr &er e ree) %e ,e"(&,.

+. L, &"', 'er(re, ,e &"e%e !er %e )er !)&r'( &r %(ere'e,)'er(e,$ &ree%re, )%, %e .

3. CONFIABILIDAD DEL PRODUCTO

L (r)!( &r , e,'"%(, %e !(*((%% '(ee %(ere'e,%e)(!(e,: %', %e '(e)&, %e (%$ %', %e '(e)&, %e $ %', %e'(e)& ee'$ %', %e %e-r%!($ e'!.

E're , !r!'er;,'(!, "e '(ee , e,'"%(, %e !(*((%% ,e e!"e'r ,,(-"(e'e,:

1. L, '(e)&, %e , &,('(, ! !)&r')(e' ,()5'r(! ,e,-&,('($ &r '' , %(,'r(*"!(e, &r )%er e,', '(e)&, %e , Qe(*"$ -r)$ e


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re"(ere e


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/(e)& (C %e 'er)(!( %e &r"e*

/(e)&, %e (,&e!!( @;)('e, ,"&er(re, e (er(re, e /

M%, %e )'(&e, @')*(5 !!(%, !) r(e,-, e !)&e'e!($

%% &r re,"'% !e,"r &r %ere!$ I%e&e%(e'e @,()&e (%e&e%(e'e @%(;!(.

TIPOS DE CENSURA

e,"r &r %ere! @'(& I II: L '(& I e, !"% ,e '(ee "(%%e, ,( ()('% e '(e)& %e *,er!( !e,"r &r '(e)&. "% ,e ()(' e'(e)& ,' "e r "(%%e,$ ,e '(ee !e,"r '(& II &r , "(%%e,,*re((e'e, @Kr.


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e,"r &r (#"(er%: O!"rre !"% (,&e!!(r , "(%%e, %e,&"5,

%e " &er(% %e '(e)& ,e e!"e'r "e -", r$ &er ,e ,*e e))e' %e ," !"rre!(.

e,"r &r ('er !"% ,e (,&e!!( e ('er, %e '(e)& ,e

*,er , e !(er' ('er &er ,e !!e e


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!" e, )9


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,;)* ",% &r re&re,e'r r# %e e, e re!;&r! %e '(e)&&r)e%( e're @M/B?:

r) *"r% %e !!"r !(*((%% %e ,(,'e), ,( re%"%!( @,( " !)&e'e e ,(,'e) e,:

CURVA CARACTERISTICA DE LA VIDA DE UN PRODUCTO.

ASAS DE ?ALLA DRAN/E PERIODO IN?AN/E:

.K (e, ,e, &*re,.

*.K (e, %e ,%%"r &*re,.

!.K e


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.K P,(!( (!rre!' %e &r'e,.

ASAS DE ?ALLA DRAN/E EL PERIODO DE VIDA /IL:

.K E,"er# %e " ,(,'e) "er %e e,&e!((!%.

*.K O!"rre!( %e !r-, e'r(, )9, ', %e e,&er%.

!.K Dee!', "e ,e e,!& %e , )5'%, %e %e'e!!(.

%.K Errre, "), e e ",.

e.K ?, %e &(!!( &(!!(e, (%e!"%,.

.K A*",.

-.K ",, (e


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FUENTES:

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