Patricia CorreaHyatt Chicago Magnificent Mile

By: Jane, Jasmin & Michelle

On the following slides you will find the interview questions that Patricia was

asked during our meeting

Hospitality product life-cycle evolution

1. What trends do you see in your industry?1. Price is everything. Major major factor in the way that clients make

choices2. Are there any trends that you think are on their

way out or already done?1. Plated dinners, specific décor, specific days of the week for bookings

Operational performance diagnostics

1. Is working with third parties an integral part of wedding planning? If so, what are the steps you take to make this as seamless as possible?1. Reports are sent out every single day that allows communication to

flow through within hotel and event

2. Prior to the day of the event, how many people are involved in the planning process?1. Nobody except for Patty2. On the day prior and on the day of: meeting planner, banquet

captain, staff, front desk, and valet, send out event resume to the whole hotel

Service Orientation and Transformation  

1. What are the biggest challenges that you experienced at Hyatt?1. Competing with hotels in the area that have bigger more exclusive names.

Loosing business to that and never hearing back until they come back months later

2. What criteria do you use to measure a candidate’s ability regarding customer orientation? 1. Look for someone with energy/personality; has to be able to communicate.

Be a “go getter”, someone who adapts to changes within the hotel 3. How do you effectively engage your clients to

enhance experiences and ensure return business?1. Making connections with clients through actual verbal communication,

versus behind the computer. Tries to form a relationship with client through personal experiences

Profitability Performance • What are your strategies for the event-planning

department within the Hyatt organization regarding improvement?o System used to plan events, un-changeable due to the system they are

currently usingo Would prefer to use “hotel sales pro”

• What is the key success metric used to measure profitability performance? o “Yielding”

• Is the audience acquisition campaign effective? o Wedding advertising on wedding websiteso Word of mouth o No advertising for government, business meetingso Have client events where people can meet sales and planners

Thank you