GA prueba

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Name: Class:

Question 1:

1. Why is the HR department sending this email?

to ask staff for some information.

to explain how something is done.

to tell managers about a problem.

Question 2:

2.Finefoods requires an agent to

own a suitable !ehi"le for deli!ery.

be a spe"ialist in food distribution.

deli!er goods all o!er the "ountry.

Question 3:

#. $taff should tell %ane Fellows

how many people ha!e enrolled for the "ourse.

if they are interested in doing the "ourse. whi"h of the "ourses they ha!e de"ided to do.

Question 4:

&. 'onta"t (eil $mith if you want to

obtain information about the "ompany)s pri"es.

arrange a !isit to the showroom.

speak to a representati!e about spe"ial offers.

To:*ll staff

From:HR +epartment

,lease remember that your manager must agree any holiday dates before you "omplete a

form.

FINEFOODS

*gent required for nationwide distribution. $ome experien"e in food retail an ad!antage.

Refrigerated !an pro!ided.

,hone (eil $mith at our showroom for a free quotation- or to arrange a !isit from our

representati!e.

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For the questions below- please "hoose the best option to "omplete the senten"e or "on!ersation.

Crash Course in satisfying your ustomers

ou suspe"t that your "ustomers aren)t as happy as they on"e were. First- existing "ustomers

seem to be /////////////////you for the "ompetition almost as fast as you "an get new ones.

$e"ond- your "ompany has started to be"ome the butt of bad 0okes at "onferen"es and in the press.

$o how do you set about measuring- and impro!ing- your "ustomers satisfa"tion?

ts important to see things through their eyes. ou "an///////////////// your ser!i"e for

yourself- or wat"h your "ustomers using it. * further option is to "arry out some qualitati!e resear"h

with your "ustomers. Whi"he!er way you "hoose- the ob0e"ti!e is to identify the//////////////

on whi"h "ustomers will form their 0udgement of your ser!i"e- so you "an frame your questions

a""ordingly. t would be foolish to think you "ould know all of those questions- let alone their

answers- at the//////////////// .

3ut your reputation is at /////////////////if you fail to deli!er. +ont embark on a "ustomer4

satisfa"tion exer"ise unless you are prepared to a"t on the results. f you ask people what they are

unhappy about and then do nothing about it- you will lea!e them more disillusioned with you than

e!er. *nd remember that it)s a ///////////////target today)s satisfied "ustomer is tomorrow)s

bored one. * ser!i"e le!el that //////////////the button today may be "onsidered downright

sloppy in six months) time- su"h is the pa"e of "hange.

$o keep saying to yourself- 5ets find out where our performan"e falls below expe"tations- and then

see what we "an do about it.

departing

abandoning

defe"ting

withdrawing

tastes

try

experiment

attempt

topi"s

sub0e"ts

headings

issues

outset

introdu"tion

origin

foundation

danger

risk

peril

ha6ard

going

passing

mo!ing

tra!elling

tou"hes

hits

kno"ks

strikes


!ei" #oinery $ e%&erts in 'oo"

Reid %oinery was established by 7ordon Reid 18 years ago as a small "ompany spe"ialising in

wooden stru"tures- from floors to stair"ases. $in"e then- we ha!e e!ol!ed signifi"antly.

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We attribute our su""ess to the dedi"ation and expertise of our workfor"e- whi"h

//////////////from six apprenti"es to permanent employees who are highly qualified and

experien"ed. Reid a"ti!ely /////////////employees to progress through the "ompany- and many

of the "urrent sur!eyors and site managers laun"hed their "areers on the Reid workshop floor.

9uality is at the forefront of Reid)s philosophy and ea"h new pro0e"t- whate!er its si6e- is with the

same dedi"ation and "ompleted to the highest quality standards. :his enthusiasm is refle"ted in the

numerous industry awards the "ompany has re"ei!ed.

*t present- Reid is in the refurbishment of a ma0or "on"ert hall in 5ondon- with parti"ular

responsibility for the stage and a"ousti" panels. :his is our largest pro0e"t to date- and is expe"ted to

be "ompleted within and on s"hedule.

Reid)s !aried pro0e"t ////////////////in"ludes numerous blue "hip "ompanies- su"h as the 33'

and $hell. ,erhaps one of our most prestigious pro0e"ts was restoration work we "arried /////// at

Windsor 'astle. Howe!er- our fo"us is not upon "orporate "lients alone many pri!ate residen"es-

too- ha!e been refurbished for "lients.

ranges

spreads

distributes

expands

en"ourages

supports

promotes

rewards

ad!an"ed

fo"used

worked

handled

"on"erned

in!ol!ed

preo""upied

"ommitted

"ost

budget

estimate

funding

"olle"tion

assortment

portfolio

a""umulation

off

on

o!er

out


(usiness ase stu"y: OFC Co)o&erati*e

This week we take a look at the Scottish company, OFC Co-operative.

;F' 'o4operati!e is a supplier of industrial "hemi"als and- in terms of 0ob appli"ations- it is

"urrently one of the most popular employers in *!eburn.

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moti!ated workfor"e- as highlighted in its mission ////////////// .

;ne of $tewart 7reen)s first a"tions on be"oming the new =anaging +ire"tor last year was

to ///////////his employees) training needs. He then established a training programme to enable

all staff to work towards nationally//////////// qualifi"ations. :he "ost of this ambitious s"heme

was partially met by lo"al enterprise agen"ies. $tewart said that moti!ating his staff was !ery

important for him- adding- >*s well as making sure employees ha!e //////////////to training

and good working "onditions- )!e tried to ensure that staff at all /////////////of the "ompany

are fully informed about the a"ti!ities of the "o4operati!e and are made to feel part of a unique

organisation.) :he future of the "ompany is //////////////good. Ha!ing in!ested in both training

and new fa"ilities- this "o4operati!e is now a ma0or supplier of premium produ"ts- not 0ust in the

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