Ellen Moore - Vivir y Trabajar en Corea

8/8/2019 Ellen Moore - Vivir y Trabajar en Corea

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By:

Afzal HabibChanya Sodsiri

KalayanajatiNapasakorn Vibulsrisajja 484 32294 26

Ongon Riabpradit Vimvadee



Management aspect

Power of authority is undefined. Jack and Ellen, the co-manager, here are not clarified of

which role each person should play³overlapping of power. As a result subordinates find it

confusing of whose order should they follow leading to the delays of implementation plan

Cultural aspect

Though a co-manager, Ellen·s views are still ignored by Jack and consequently the

subordinates. This is because by culture, women in Korea are expected to be working mostly as

inferior. Reason behinds this might be also that at first the Korean company asked Andrew to

take the position with a strong note that it would be impossible to send a women yet Andrew

could not take the offer so Ellen had to take the place instead

Business structure aspect

Korean Structure is hierarchical which impacts the understanding of relationship between

consultants and client of both the Americans and the Koreans³in reaching the final goal, each

adopts different approaches making it hard for consensus during the way.

Problems



Human resources aspect

Jack has no experiences in neither SI project nor consulting project ³instructs wrong

instructions regarding the projects Also, both consulting teams lack the training program preparing for expatriates or

employees at the MNC ³ Ellen is being sent to work oversea after she has been with the

company for only three months and Korean team has never been trained by their firm to work

with foreigners

Senior management is rather ethnocentric. Each actor thinks their national norms of doing

business is more superior than another hence both are reluctant to compromise. Andrew thinks

the problems arise from the inexperienced Korean consultants whereas Mr. Song, the director,

argues that Ellen is the one with issues

Communication aspect

While working, Korean consultants tend not to ask questions or express their true thoughts

toward the idea because in general, Koreans regard saying ¶no· as poor etiquette and somethingto be avoided at all costs thus it is difficult for Ellen to get at the truth of the Korean

consultants· intentions.

First thing to be reconsidered is the undefined power of First thing to be reconsidered is the undefined power of

authority then followed by other problemsauthority then followed by other problems



Korean Culture

Korean Culture in General

Music and Dance

National classical music performing Sujecheon

Food

Traditional full-course meal

Clothing

Hanbok, traditional clothing

House

Hanok-- Traditional Korean houses Ondol: In modern usage it refers to any type of

under floor heating of a room that follows the

traditional way of eating and sleeping on thefloor.

Traditional Sport

Taekwondo

Kimchi and Bulgogi



Korean culture

Geert Hofstede Cultural Dimensions " Culture is more often a source of conflict than of synergy. Cultural

differences are a nuisance at best and often a disaster." Prof. Geert

Hofstede, Emeritus Professor, Maastricht University.

South Korea 60 18 39 85 75



Hofstede¶s Dimensions

Power Distance Index (PDI)

Korea = 60 ± high level of inequality

± hierarchical bureaucracy

Individualism (IDV) Korea = 18 -- Collective society² group-oriented

Masculinity (MAS) Korea = 39 ± Femininity: a preference for relationships, modesty and caring

Uncertainty Avoidance Index (UAI)

Korea = 85 ± the society is low level of tolerance for uncertainty and would

like to control everything in order to eliminate or avoid the unexpected

Long-term orientation (LTO) Korea = 75 ± Confucian dynamism

An acceptance of the legitimacy of hierarchy and valuing of

perseverance and thrift



Doing Business with Korean people

--The quality of the relationships developed are the real keyto business success

Gift Giving ± at first business meeting

part of Korean business life

Alcohol: malt whisky and brandy ± an appreciated gift

In the meeting

a compatibility of levels within meetings

punctuality and maintain solid

Maintain good body posture during meeting

Business Communication saying 'no' as poor etiquette ± ³We¶ll try´ or ³That¶ll be difficult´ is

more preferable

Maintain patience and politeness is necessary



Exchanging Business card

Present your business card with both hands

Express some comment on the title or position

Contract is the starting point Flexibility -- adjustment can be made

Greeting

wait to be introduced as third party

shake hands with foreign colleagues after a bow and support the right

forearm with the left hand Dress Code ± Appearance is very important

Look smart all the time ± both in formal and informal gatherings

Dark suit, shirt and tie -- men

Business suit or dress ±women

Booking appointments ahead of time

Between 10 a.m. ± 12 p.m. or 2 p.m. ± 4 p.m.

Send proposals for your contact to preview

Saving face ± very important

Control your emotion

Causing embarrassment or loss of composure can harm business

negotiation



Women in Businessrare for women to succeed in business in Korea and most women work as

secretaries or in poorly paid assembly line positions

There was a survey data collected fromwomen (n=107) between 30 ± 59 years

old which was summarized as follows.

53

11 E

30 39

0 9

50 59

26.9% of women => House Wife

73.1% of women => Labor Force

ccountin

and other

clericalwork

1 %

Teachin

related

services

9%

roduction

of oods

11%

ales

%

ccordin to a survey by an online job search site in Korea (n=573),

57.5% experienced discrimination based on ender while lookin for a job

> 0% were discriminated a ainst a promotion

50% impossible to et promoted

ource: www.sdi.re.kr/nfile/zcom_en _bbs/a 007 R 35.pdf



Total work time-- Females over males relative to other countries

Rank Countries Amount

#1 Kenya 135%

#2 Italy 128%

#3 South Africa 122%

#4 Philippines 121%

#5 Guatemala 117%

Korean Labor Statistics

Industrial workers > Female 19 [24th of 79]

Industrial workers > Male 34 [30th of 79]

Service workers > Female 68 [57th of 79]

Service workers > Male 56 [31st of 79]

Agricultural workers > Female 12 [26th of 77]

Agricultural workers > Male 10 [45th of 78]

Female professionals 34 [66th of 68]Female decision makers 5 [66th of 67]

Literacy > Female 97 [44th of 157]

Literacy > Male 99.3 [17th of 156]

Source: http://www/nationmaster.com/country/ks-korea-south/lab-labor



Consulting Team in

an Organization Chart

North America Korea

Clients

Management Team

Clients

Management Team

Consulting

Team

Consulting

Team

Subordinate SubordinateSubordinate Subordinate



Differences in Consulting

in North America and in Korea

Consultant-Client Relationship

Information Gathering

Consultants Roles

Scope of Work

Importance of Meeting the Deadline



WHATWOULD ANDREW DO?Discussion



We need our recommended action to bemutually exclusive and serve the followingpurposes:

a) Needs to establish a more clear reportingstructure (Short Run)

b) Should realign the project so as to get itback on schedule or at least close (Short

Run)c) Should not compromise the relationship

with Joint Venture Party (Long Run)



Recommendations

Compromising between two culture for clear defined power

of Ellen and Jack

Finishing work for client is set as priority

Ellen and Jack consult and discuss with each other before

talking with subordinatesEllen transfer know-how to Jack and he is responsible on

delegating works and coaching subordinates



Implementation

Meeting is held

for Andrew,

Mr.Song, Jack

and Ellen to

talk about theissue

Inform everyone in

the JV about

defined position of

Ellen and Jack

Ellen and Jack

coordinate to

coach the

consultants

180

degreeevaluation of the

Joint venture

performance in

collaboration of

Ellen and Jack



For Future projects

Things could have started off much better.



http://www.1000ventures.com/business_guide/jv_main.html



For successful Joint-Venture

Ice-breaking activities Trust is an expectation that arises within a community of

regular, honest, and cooperative behavior, based on commonly shared norms, on the part of the other members of that

community. Keep win-win agreement

Leadership: Fair and credible

Weekly session with psychologist

Repot back to the Head together Clear duties and obligations

Install suggestion boxes

Termination terms & conditions



CULTURE

³The key to community is the acceptance, in

fact the celebration of our individual and culturaldifferences. It is also the key to world peace.´

± M. Scott Peck



Conclusion

Communication,

Trust,

and

Understanding



References

http://sbinformation.about.com/cs/bestpractices/a/jointventure.htm

http://madaan.com/jvsuccess.html

Ellen Moore - Vivir y Trabajar en Corea

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