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Eleventh Edition

1

Introduction to Information SystemsEssentials for the Internetworked E-Business Enterprise

win/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All ri

C h a p t e r

James A. O’Brien

1 Foundations

of Information Systemsin Business



Eleventh EditionJames A. O’Brien 2Introduction to Information Systems


• Provide foundation of why informationsystems are important

• Identify major types of information

systems

Chapter Objeti!es





• Define construct of an informationsystem – people, hardware, software,

data, and networks

• The above resources perform input,processin, output, storae, and control

activities that transform data resources

into information products!

• Identify challenes and ethical issues

that a business manaer miht face

Chapter Objeti!es





An I" #ramework for Business $rofessionals





InformationSystems

"esources

People

S o f t w

a r e

# a

r d w

a r e

$ e t w o r k s D

a t a

Components of an Information "%stem





&hat is a "%stem'

%anufacturinProcess

Input of "aw %aterials

&utput of 'inished Products

(nvironment

&ther Systems

Control by

%anaement

Control

Sinals

Control

Sinals

'eedbackSinals

'eedbackSinals

System )oundary





Components of an Information "%stem





(ata !ersus Information

1 2 0 0 1 0

0

W e s t

C h a r l e s M a

n n

7 9 1 5 4

T M S h

o e s

%onthly Sales "eport

for *est "eion

"ales )ep* Charles +annEmp ,o. /01Item 2t% "old $rie3+ "hoes /455 6/55





Attributes of Information 2ualit%

l h di i





+ajor )oles of Information "%stems

SupportStrateies for

Competitive +dvantae

Support)usiness Decision %akin

Support)usiness Processes and &perations

El h Edi iJ A O’B i I d i I f i S





I3 Era’s

• Data Processing (DP)• Micro Era

• Network Era

• WAN Network Environment – Client-erver

– !hin Client

– We" – WAP

El th EditiJ A O’B i I t d ti t I f ti S t





7istor% of the role of Information "%stems

Data

Processin

%anaement

"eportinDecision

Support

Strateic

(nd -ser (lectronic

Commerce

./012./31 ./312./41 ./412./51 ./512.//1 .//126111

Eletroni(ata$roessin8-3$"9transational proessin8 s%stem:

+ana8ementInformation"%stems

(eision"upport"%stems- Ad ho

)eports

End ;ser Computin8E<e Info "%sE<pert "%stems"I"

EletroniBusiness =Commere-InternetworkedE-Business =Commere9ama>on:

El th EditiJ A O’B i I t d ti t I f ti S t





3he e-Business Enterprise

%anufacturinand

Production

(nineerin "esearch

+ccountin,and 'inance

Suppliers and &ther )usiness Partners

Supply Chain %anaementProcurement, Distribution, and 7oistics

Customer "elationship %anaement%arketin Sales Customer Service

Consumer and )usiness Customers

Company)oundary

Intranets8whole companies compute

The Internet8network of all network9

(:tranets8network amon two r more or9

( : t r a n e t s



3%pes of Information "%stems



/?

&h% Or8ani>ations need

Information "%stems +eetin8 @lobal Challen8es

Capturin8 opportunities in the +arket $lae

"upportin8 Corporate "trate8% inkin8 (epartments &hose #untions are

different

Enhanin8 &orker $roduti!it%9nadrants: Inreasin8 2ualit% of @oods and "er!ies

Eleventh EditionJames A O’Brien 17Introduction to Information Systems



Eleventh EditionJames A. O Brien 17Introduction to Information Systems


3%pes of Information "%stems

3ransation

$roessin8

"%stems

$roess

Control

"%stems

Enterprise

Collaboration

"%stems

Operations

"upport

"%stems

+ana8ement

Information

"%stems

(eision

"upport

"%stems

E<euti!e

Information

"%stems

+ana8ement

"upport

"%stems

Information Systems

# ntional B siness " stems



/

Customer

Man#$act#ring

%n$ormation

&stems

'#alit& Control

%n$ormation

&stems

Marketing

%n$ormation

&stemsinancial

and Acco#nting

&stems

eogra*hic

%n$ormation

&stems

+#man,eso#rces

&stems

#untional Business "%stems






Other Cate8ories of Information "%stems

E<pert "%stemsE<pert "%stems

Dnowled8e +ana8ement "%stemsDnowled8e +ana8ement "%stems

Cross-#untional Information "%stemsCross-#untional Information "%stems

"trate8i Information "%stems"trate8i Information "%stems






Other Cate8ories of Information "%stems

E<pert "%stemsE<pert "%stems

Dnowled8e +ana8ement "%stemsDnowled8e +ana8ement "%stems

Cross-#untional Information "%stemsCross-#untional Information "%stems

"trate8i Information "%stems ,ational "emiondutor Ffaster = betterG deisions

"trate8i Information "%stems ,ational "emiondutor Ffaster = betterG deisions

lo"al %n$ormation &stems- e!i’slo"al %n$ormation &stems- e!i’s






3he Information "%stems (e!elopment $roess






In!esti8ate 9 searhin8 problem: Anal%>e 9anal%>e it:roessin8 s%stem:






+ana8ement Challen8es of the E-business Enterprise

•Business Strategies•Business Processes•Business Needs

•

Customer Relationships•Business Partners•Suppliers•Business Customers

Ethical ConsiderationsPotential Risks?Potential Laws? Possible Responses?

•IS Human Resources•IS e!elopment

•I" In#rastructure•IS Per#ormance

•$rgani%ation Structure•and Culture•&ser 'cceptance


http://www.levi.com/



http://www.national.com/

http://www.national.com/





• Information Systems play a vital role in the

efficient and effective operations of (2business,

(2commerce and enterprise collaboration!

• The business professional must know;

– Com*onents ($#ndamentals) o$ % – %n$ormation !echnologies

– #siness A**lications and *rocesses

– Managerial Challenges

Chapter "ummar%




28Introduction to Information Systems


Ethial Challen8es of Implementin8 I3 inBusiness






Careers in Information "%stems





Chapter "ummar% 9ont:

• +n information system uses the resources of

people, hardware, software, data, and networks

to perform input, processin, output, storae

and control activities! – Transform

orani<ational processes• Information systems perform three vital roles in

business firms! They support;

– #siness *rocesses and o*erations.

– #siness decision making/ and

– trategic com*etitive advantage

chap 1 MIS.ppt

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