Casos de Estudio - Redes Sociales (2012)

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    Fbdxsd/ 5965

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    Odx Nluhfcdx xdk Hdkzluxfhgdklx

    Lo Nfkgjglxsd Ho|lsufgk fxlb|uf v|l odx Nluhfcdx xdk Hdkzluxfhgdklx+ Ofx Hdkzluxfhgdklx

    xdk odx yudc|hsdx v|l odx k|lzdx nluhfcdx djulhlk ylunfklkslnlksl f sufzx cl

    Gkslukls -zgxgsf ng ylujgo/ulzgxf ng sgnlogkl/nguf ng k|lzf ybgkf rle'+

    Lo hduydufsl nlxxfbgkb lx fe|uugcd+ Lo |x|fugd cl ulclx xdhgfolx lxs dh|yfcd lk dsufx

    hdkzluxfhgdklx w kd sglkl sglnyd yfuf lxh|hmfu f v|glklx xdod e|xhfk zlkcluol |kyudc|hsd+ Xgk lnefubd/ ofx lnyulxfx SGLKLK V\L yfusghgyfu+ Lo Xgolkhgd lx Jfsfo+

    Yfuf lksufu lk lxsfx hdkzluxfhgdklx/ lx yugnducgfo xlu f|sksghdx+ Lk lo hfxd cl ofx

    lnyulxfx lxd xl sufc|hl lk uljolafu of gclksgcfc clo klbdhgd+ Odx |x|fugdx lxsk lk

    hfyfhgcfc cl cgxsgkb|gu xg of hdnyff lx sufxyfulksl/ fyfxgdkfcf d xg ydu lo hdksufugd xod

    sglkl |k ylujgo lk Ulclx Xdhgfolx yduv|l |k cgulhsgzd fx od v|gxd+

    Lk Ulclx Xdhgfolx/ ofx lnyulxfx clelk slklu x| yudygf zdq w mfeofu hdnd yluxdkfx ulfolx+

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    Srgssluzgool Of hdkzluxfhgdklx lxsk fm

    Ofx Ulclx Xdhgfolx blklufk hdkzluxfhgdklx v|l x|hlclk xgk gnydusfu v|l of lnyulxf lxs

    d kd lxs yulxlksl+ Lx yulhgxd lksdkhlx ulhducfu of jufxl1 Od v|l kd xl hdn|kghf kd

    l}gxsl+

    Mfw |k slnf j|kcfnlksfo1 xg of hdnyff fsufzglxf |kf cloghfcf xgs|fhgk cl hugxgx lx n|w

    yudefeol v|l xsf xl cgj|kcf lk Ulclx Xdhgfolx+ Of lnyulxf v|l yfusghgyf lk UlclxXdhgfolx sglkl of ydxgegogcfc cl yudslblu x| hulcgegogcfc w jdusfolhlu x| uly|sfhgk f

    cgjlulkhgf cl fv|loof v|l kd yfusghgyf+

    Xmlo Gxuflo/ f|sdu cl Srgssluzgool/ lk|nluf fob|kdx elkljghgdx gkmlulkslx f of yfusghgyfhgk

    cl lnyulxfx lk Ulclx Xdhgfolx1 cgj|xgk cl gkjdunfhgk hduydufsgzf/ hluhfkf hdk odx

    hdkx|ngcdulx/ hdkxsu|hhgk cl |kf hdn|kgcfc/ jfhgogcfc lk of fslkhgk fo hoglksl/ jdnlksdcl cgxh|xgdklx/ xlb|gnglksd cl of hdnylslkhgf w hdkhglkhgf cl ofx yluhlyhgdklx v|l

    blkluf of lnyulxf+

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    Srgssluzgool Of hdkzluxfhgdklx lxsk fm

    Gxuflo ulhdnglkcf |sgogqfu ylujgolx hduydufsgzdx -d ydu nfuhf' lk zlq cl ylujgolx yluxdkfolx

    ydu sulx ufqdklx yugkhgyfolx1

    6. F|sdugcfc1 \kf nfuhf/ ydu lalnyod YlyxgHd/ sglkl nx hulcgegogcfc lk of dygkgk

    yeoghf v|l Nfuf Yulq+ Fo |xfu of nfuhf/ loof mfeof ydu sdcf of hdnyff w kd

    gkcgzgc|fonlksl+

    5. Ogngslx1 Lo |xd cl |kf h|lksf gkxsgs|hgdkfo ylungsl v|l ofx yluxdkfx lkhfubfcfx y|lclk

    |sgogqfu ogeulnlksl x|x h|lksfx w l}yulxfu dygkgdklx xgk hdnyudnlslu f of nfuhf+

    8. Hdksgk|gcfc1 Xg of yluxdkf lkhfubfcf cl nfklafu ofx h|lksfx gkxsgs|hgdkfolx fefkcdkf

    of hdnyff kd xl fjlhsf of hdksgk|gcfc cl of h|lksf+

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    Hfxdx cl Lxs|cgd Efhdk Xfos

    Efhdk Xfos1 A|xsgk Lxhm w Cfzl Olj`dr gclfudk |k ydozd hdk xfedu f sdhgklsf yfuf

    hdkcgnlksfu odx fognlksdx+ Of hofzl cl x| }gsd lxs|zd lk of hulfhgk cl |k ylujgo lk

    NwXyfhl clcghfcd fo yudc|hsd+ Odx azlklx |sgogqfudk mluufnglksfx cl ndkgsduld lk

    Ulclx Xdhgfolx yfuf e|xhfu nlkhgdklx f of yfofeuf sdhgklsf+

    Lxhm w Olj`dr hdksfhsfudk f ofx yluxdkfx v|l nlkhgdkfudk of yfofeuf sdhgklsf lk x|xylujgolx yfuf xdkclfu x| gkslux ydu lo hdkcgnlksd+ Lk ydhdx cfx lnylqfudk f ulhgegu

    duclklx cl hdnyuf f ylxfu cl v|l fk kd slkfk lo yudc|hsd&

    Efhdk Xfos zlkcg :99+999 edsloofx cl fylkfx 6= nlxlx+ Mdw of lnyulxf sglkl nx cl 69

    zfugfkslx clo hdkcgnlksd dugbgkfo w xl zlkcl lk ulsfgolux hdnd Rfonfus/ Y|eog}/ @udblu w

    Fnfqdk+

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    Hfxdx cl Lxs|cgd Fnlughfk Fguogklx

    Fnlughfk Fguogklx1 Lk feugo cl 599= w c|ufksl 3 cfx/ Fnlughfk Fguogklx cleg hfkhlofu

    8+999 z|lodx sufx |kf yudmgeghgk gny|lxsf ydu of Fcngkgxsufhgk Jlclufo cl Fzgfhgk cl

    LL\\ clegcd f luudulx cl nfkslkgnglksd lk ofx fludkfzlx+ Of lxsufslbgf cl nfklad cl

    hugxgx cl F*F xl efx lk ndkgsdulfu odx nlcgdx w lzgsfu gkngxh|guxl lk of hdkzluxfhgk

    cl odx |x|fugdx+

    Lo ulx|osfcd j|l x|nfnlksl klbfsgzd+ Ofx f|sdugcfclx cl F*F dysfudk ydu kd |sgogqfu ofx

    mluufnglksfx cl ndkgsduld v|l ylungslk xfelu v| xl lxs cghglkcd cl of nfuhf+

    Clhgcgludk gbkdufu of hdkzluxfhgk w x|jugu odx cfdx uly|sfhgdkfolx clugzfcdx cl lood+

    http://www.socialnomics.net/2012/05/23/fly-the-friendly-skies-unless-you-have-kids-united/http://www.socialnomics.net/2012/05/23/fly-the-friendly-skies-unless-you-have-kids-united/http://www.socialnomics.net/2012/05/23/fly-the-friendly-skies-unless-you-have-kids-united/http://www.socialnomics.net/2012/05/23/fly-the-friendly-skies-unless-you-have-kids-united/
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    Hfxdx cl Lxs|cgd HdnHfxs

    HdnHfxs1 Of lnyulxf |sgogq ofx mluufnglksfx cl ndkgsduld yfuf nladufu of uly|sfhgk

    cl x| clyfusfnlksd cl Fslkhgk fo Hoglksl+ Of dubfkgqfhgk clxgbk f |kf yluxdkf

    lkhfubfcf cl ndkgsdulfu w ulxydkclu ofx nlkhgdklx f of yfofeuf Hdnhfxs lk Ulclx

    Xdhgfolx+

    H|fkcd |k jfndxd ylugdcgxsf cl of j|lksl slhkdobghf |sgogq Srgsslu yfuf v|lafuxl ydu lonfo xluzghgd cl fslkhgk fo hoglksl cl HdnHfxs/ j|l hdksfhsfcd lk nlkdx cl 59 ngk|sdx

    ydu |k ulyulxlksfksl cl of hdnyff bufhgfx f of yulxsfkhgf cl of yluxdkf lkhfubfcf cl

    ndkgsdulfu ofx Ulclx Xdhgfolx+ Lo gkjo|wlksl ylugdcgxsf hfneg cl dygkgk hdk ulxylhsd f of

    lnyulxf+

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    Hfxdx cl Lxs|cgd AlsEo|l

    AlsEo|l1 Of hdnyff |sgogq ofx mluufnglksfx cl ndkgsduld yfuf xlb|gu f v|glklx

    nlkhgdkfufk of yfofeuf Ialseo|l+ \k |x|fugd cl Srgsslu hugsgh lxsf fhhgk w f odx ydhdx

    ngk|sdx ulhgeg |k nlkxfal jgunfcd ydu of cgulhsduf cl Hdn|kghfhgdklx Hduydufsgzfx cl of

    fludogklf1

    Lo nlkxfal ulqfef1 Cgxh|oyfx ydu mfelusl gkhdndcfcd+ Xod xdndx ng lv|gyd w wdsufsfkcd cl lxh|hmfu od v|l cghlk k|lxsudx |x|fugdx yfuf nladufu lo xluzghgd+ Kd lx

    nfu`lsgkb+ Lxsfndx sufsfkcd cl hdklhsfu lk kgzlolx nx hluhfkdx cl hdn|kghfhgk/ fobd

    v|l f ng yfulhlu ofx lnyulxfx clelk mfhlu nx f nlk|cd+ Lo gkzdo|hufnglksd cl ofx

    lnyulxfx lk ofx Ulclx Xdhgfolx lx fobd kdzlcdxd w slkbd |k gkslux lxylhgjghd lk lxh|hmfu

    ofx hdkzluxfhgdklx xdeul k|lxsud udo lk lxsfx yofsfjdunfx+ Xgb|glkcd x|x ulhdnlkcfhgdklx/

    |xslc wf kd lx xlb|gcd lk Srgsslu+ Cl k|lzd/ cgxh|oyfx+

    http://www.techwag.com/2012/03/case-study-in-social-media-jet-blue/http://www.techwag.com/2012/03/case-study-in-social-media-jet-blue/http://www.techwag.com/2012/03/case-study-in-social-media-jet-blue/
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    Hfxdx cl Lxs|cgd \ Mf|o

    \.Mf|o1 \k |x|fugd cl Srgsslu clk|khg v|l x| lxydxf mfef ulhgegcd |k nfo sufsd ydu

    yfusl cl odx ulyulxlksfkslx cl of hdnyff cl n|cfkqfx \.Mf|o+ Lk nlkdx cl cdx mdufx/

    lo |x|fugd ulhgeg clhlkfx cl srllsx hdk hugsghfx xdeul of hdnyff+

    Nglksufx lxd x|hlcf/ \.Mf|o xl hdkzgusg lk Sulkcgkb Sdygh xgk v|l kfcgl cl of hdnyff

    xl cgluf h|lksf+ Of uly|sfhgk cl of hdnyff xl zgd xlugfnlksl fjlhsfcf ydu kd yfusghgyfulk of hdkzluxfhgk+

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    Hfxdx cl Lxs|cgd Djghgkf cl S|ugxnd cl Fugqdkf

    Djghgkf cl S|ugxnd cl Fugqdkf1 Of Djghgkf cl S|ugxnd cl Fugqdkf e|xh l}yfkcgu x|

    sfubls f yfusgu cl |k |xd nx ljghglksl cl ofx Ulclx Xdhgfolx+ Lo yugnlu yfxd hdkxgxsg lk

    |sgogqfu Jfhledd` yfuf yudndhgdkfu lzlksdx odhfolx w hdkh|uxdx+

    Lo xlb|kcd yfxd hdkxgxsg lk |sgogqfu ofx mluufnglksfx cl sfublssgkb cgxydkgeolx -Gkslulxlx/

    Nl B|xsf/ lsh'+ Lo lv|gyd cl elgxedo Hmghfbd H|ex lxsfef mfhglkcd xlxgdklx cllksulkfnglksd lk Fugqdkf w lxd mgqd v|l of Djghgkf cl S|ugxnd clhgcgluf gclksgjghfu f

    ydxgeolx jfksghdx f sufzx cl ofx Ulclx Xdhgfolx yfuf yudndhgdkfu yfv|lslx s|uxsghdx f of

    odhfogcfc+

    Of ybgkf ulhgeg = zlhlx nx zgxgsfx v|l c|ufksl lo ngxnd ylugdcd clo fd fkslugdu -=7,

    cl loofx clxcl Jfhledd`'+

    http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/http://www.socialnomics.net/2011/09/28/social-media-case-study-arizona-office-of-tourism/
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    Hfxdx cl Lxs|cgd Gkxlus Bfnlu

    GKXLUS BFNLU1Of lnyulxf v|luf jdusfolhlu x| yulxlkhgf lk Ulclx Xdhgfolx w hdkxsu|gu

    |kf yofsfjdunf cl a|lbdx dkogkl+ Of lxsufslbgf hdkxgxsg lk hdodhfu y|eoghgcfc lk

    Jfhledd` yfuf odbufu v|l odx |x|fugdx zgxgsfufk of ybgkf cl Gkxlus Bfnlu w oolkfufk |kf

    lkh|lxsf hdk x|x cfsdx yluxdkfolx1 lcfc/ bklud/ gkslulxlx w hdnyufx fk|folx cl

    zgclda|lbdx+

    \sgogqfkcd Jfhledd` Gkxgbmsx w cgzluxfx mluufnglksfx cl ndkgsduld/ gclksgjghfudk fo sfubls

    clxlfcd w e|xhfudk ylujgolx cl Jfhledd` hdk ydhd u|gcd -nlkdx cl 899 fngbdx w

    julh|lksl |xd'+ Lxsd ylungsg ydxghgdkfu of y|eoghgcfc cl jdunf nx ljlhsgzf xfeglkcd v|l

    odx jfksghdx clo a|lbd ] lufk n|hmd nx yudhogzlx f yluslklhlu fo sfubls clxlfcd v|l odx

    jfksghdx clo a|lbd W+

    http://www.socialnomics.net/2011/09/24/social-media-case-study-insert-gamer/http://www.socialnomics.net/2011/09/24/social-media-case-study-insert-gamer/http://www.socialnomics.net/2011/09/24/social-media-case-study-insert-gamer/http://www.socialnomics.net/2011/09/24/social-media-case-study-insert-gamer/http://www.socialnomics.net/2011/09/24/social-media-case-study-insert-gamer/
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    Hfxdx cl Lxs|cgd Nghudxdjs

    NGHUDXDJS1 Of lnyulxf fsufzlxfef xlugdx yudeolnfx lk Fslkhgk fo Hoglksl w

    Xfsgxjfhhgk clo Hdkx|ngcdu+ Fclnx/ |kf lkh|lxsf ulzlo v|l odx fogfcdx bodefolx cl

    Nghudxdjs sfnegk lxsfefk clxhdkslksdx+

    Of lnyulxf clhgcg oolzfu of hdkzluxfhgk f ofx Ulclx Xdhgfolx+ F sufzx cl Srgsslu

    |sgogqfudk ogk`x yfuf ulcgulhhgdkfu f odx |x|fugdx f of xlhhgk cl Yulb|ksfx Julh|lkslx+ Londkgsduld cl yfofeufx hofzl w of ulxy|lxsf uygcf cl nlkhgdklx sfnegk j|ludk

    lolnlksdx gnydusfkslx cl of lxsufslbgf+

    Hdnd ulx|osfcd/ of yluhlyhgk ydxgsgzf clo clyfusfnlksd cl Fslkhgk fo Hoglksl cl

    Nghudxdjs f|nlks 6

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    Hfxdx cl Lxs|cgd F\CG

    F\CG1Of lnyulxf cl f|sdnzgolx j|l of yugnluf lk hulfu |k mfxmsfb yfuf yudndhgdkfu x|

    hdnluhgfo c|ufksl lo X|yluedro -(YudbulxxGx'+ F|cg hdnyu |k Yudndslc Sulkc lk Srgsslu

    w |sgogq @od|s yfuf gclksgjghfu f odx xlb|gcdulx nx gkjo|wlkslx+

    Of mluufnglksf ylungsg xlolhhgdkfu f 6+699 yluxdkfx yfuf mfhluolx oolbfu of hfnyff+ Of

    lxsufslbgf j|l l}gsdxf y|lx odx xlolhhgdkfcdx y|eoghfudk nx cl 65+999 srllsx hdk oflsgv|lsf+ Ydxslugdunlksl/ of lnyulxf yulng f odx f|sdulx cl odx nlkxfalx nx hulfsgzdx+

    F\CG lx |kf cl ofx lnyulxfx hdk nx jfksghdx hdnyudnlsgcdx lk Jfhledd` -nx cl