Baa Amor Pte Presentation Mar 2011
13
Andy Garner Director of Operational Planning BAA London Heathrow
Transcript of Baa Amor Pte Presentation Mar 2011
Andy Garner
Director of Operational PlanningBAA London Heathrow
Resource Planning at Heathrow AirportA complex challenge
T5
T4
T1 & 3
Heathrow OperationsBusiness Objectives linked to Resource Planning
•Meeting our Stakeholder Commitments• Improving Customer Service• Improving Efficiencies• Increasing People Satisfaction•Complying with Policy, Legislation & Regulatory Requirements
Heathrow OperationsResource Planning Workflow
Staff Admin &
Self-Service
Forecast
Plan
Roster
Deploy
T5 - Single carrier, forecast highly
accurate
T4 - Multiple carriers, but
forecast still strong
ForecastingEfficient resourcing hinges on accurate demand forecasting
• Implemented forecasting module in 2000•Airport operations data rich but have diverse sources
5:15
5:30
5:45
6:00
6:15
6:30
6:45
7:00
7:15
7:30
7:45
8:00
8:15
8:30
8:45
9:00
9:15
9:30
9:45
10:00
10:15
10:30
10:45
11:00
11:15
11:30
11:45
12:00
12:15
12:30
12:45
13:00
13:15
13:30
13:45
14:00
14:15
14:30
14:45
15:00
15:15
15:30
15:45
16:00
16:15
16:30
16:45
17:00
17:15
17:30
17:45
18:00
18:15
18:30
18:45
19:00
19:15
19:30
19:45
20:00
20:15
20:30
20:45
21:00
21:15
21:30
21:45
22:00
22:15
22:30
-200
-150
-100
-50
0
50
100
150
200Plan v Actual Pax (15 minute)
Actu
al -
Plan
Unexpected surges in demand can lead to passenger queuing
5:15
5:30
5:45
6:00
6:15
6:30
6:45
7:00
7:15
7:30
7:45
8:00
8:15
8:30
8:45
9:00
9:15
9:30
9:45
10:00
10:15
10:30
10:45
11:00
11:15
11:30
11:45
12:00
12:15
12:30
12:45
13:00
13:15
13:30
13:45
14:00
14:15
14:30
14:45
15:00
15:15
15:30
15:45
16:00
16:15
16:30
16:45
17:00
17:15
17:30
17:45
18:00
18:15
18:30
18:45
19:00
19:15
19:30
19:45
20:00
20:15
20:30
20:45
21:00
21:15
21:30
21:45
22:00
22:15
22:30
0.01.02.03.04.05.06.07.08.09.0
10.0Queue Time (Bluetooth)
Queue Time SQM Target
Que
ue T
ime
Benefits
•95% - 98% forecast accuracy across the operation•Effective on-the-day picture at 15 min intervals•Understanding operational impact of peak demands•If we don’t get this right, it affects the rest of the planning
process
Staff Admin & Self Service
Access from homeLeave, shift swaps & absence managed
online
30% reduction in admin
Compliance withBAA Working Time
Agreement
Staff empowerment through improved
processes
Resourcing for the future
Greater task assignment granularity
On-the-fly updates
Auto & Mobile
deployments
Enabling the real time airport
Allocate teams
together
Heathrow OperationsBusiness Objectives addressed via efficient Resource Planning
Meeting our Stakeholder Commitments Improving Customer Service Improving Efficiencies Increasing People Satisfaction Complying with Policy, Legislation & Regulatory Requirements
Questions?
More Information
Available for further questions - stand #2065
