Aporte Fase1.2 EmpresaA

7/26/2019 Aporte Fase1.2 EmpresaA

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INFERENCIA ESFASE INTERME

Luis Carlos Roja

Cod: 1.013.

UNIVERSIDAD NACIONAL A

SE#TIEM$RE D

C%L%M$IA


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ADISTICAIA 1.2

Fuentes

0."3

IERTA Y A DISTANCIA

E 201


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TIPO DE MUES

Este muestreo lo que sugiere es seleccionar n elementos d

$aracter%sticas:

&' Una lista completa de la poblacin

(' )a poblacin ordenada * la muestra tambi+n estar ordenada

Esta es la ,orma o cada cuanto se selecciona un elemento

!- ./n!- ,raccin sistemtica 0o cada cuanto se toma el element.- Tama1o de la poblacinn- Tama1o de la muestra 0$alculado *a anteriormente'

!- ./n.- &222n- 32!- (2#22

!- (24lea- &3!i5o- &(

Edad &ora de lla'ada

& &( 33 &3( 6( 7( 786 3( 89 &7 ;( (( &&83 9( 37 &78 &&( 7 &9(; &6( 77 ((8 &3( 88 (789 &;( ;2 (&

&2 &9( 6( 623&& (&( 62 6(&( (6( 7; 63(&6 (3( 72 69(&7 (;( 63 7&(&3 (9( 87 769&8 6&( 67 73&; 66( 83 7


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& 63( 72 3(3&9 6;( 77 337(2 69( 79 3((& 7&( 73 8&6(( 76( 3; 87((6 73( ;& 887

(7 7;( (7 ;23(3 79( 88 ;(;(8 3&( 67 ;3&(; 36( 7 ;;( 33( 68 &2(9 3;( ;2 6762 39( 38 3;6& 8&( 88 ;6( 86( 82 9&66 83( 69 97(67 8;( 83 98363 89( 8( 9968 ;&( ( &2&36; ;6( 3( &2736 ;3( (8 &2;869 ;;( 6; &&2672 ;9( (7 &&667& &( ;2 &&877( 6( 6 &&98

76 3( 7 &(&77 ;( 32 &(7773 9( 33 &(;678 9&( (; &6&27; 96( 82 &67;7 93( 33 &6;79 9;( 39 &69332 99( 36 &762


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REO: Sistemtico

la poblacin cada ! "asta completar la muestra#

o de la poblacin'

Dura(i)n*'in + lla'adas Consu'o ,- Da

&( 7 (9;296 )unes6; ( &3(8638 )unes6& 6 &(62&29 )unes( & ((;&92 )unes72 7 &&99&;; )unes&7 3 (29227; Martes&7 ( 66973 Martes77 & 3&332 Martes63 ( (;;7&7 Miercles

&8 & (;&&93 Miercles&( & (&7376 Miercles

7 3 &&&6;28 Miercles66 3 (87;3& Miercles6 7 &77;7& Miercles&6 ( &&&;22 Miercles

8 & ((78& Miercles8 & (938;&


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2 7 872;( iernes69 6 6&9((2 >iernes

( & &268&98 Sbado8 3 (7893; Sbado

&3 ( &883;; Sbado73 & &3667& Sbado62 7 &6336 Sbado&( ( 7;3328 Sbado73 7 &7&69 Sbado73 ( (6727 Sbado&2 ( 886(2 Sbado(( & (869; Sbado(8 ( (37;8( Sbado&( 3 &8882 Sbado( & 63&(8& Domingo6; 6 (2(86(& Domingo

9 6 &39(3 Domingo(8 7 &;;279; Domingo

2 7 &(73 Domingo&( 6 &9833& Domingo

8 6 &7&9 Domingo(7 & &2;;3 Domingo& 3 (722&7 Domingo(2 7 (82679 Domingo( 6 &;6839 Domingo77 & (9932;3 Domingo


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/nero Ciudad Asesor Fe(a de Corte Motio

& && (6 && 77 6 3 7& 8& &8 72 88 6 (6 && 9 & (6 3& 38 8 &8 3& (( (6 3& &6 (6 62 73 && &8 6

& 83 & &8 72 32 9 &8 && 6 ( 3 &2 ;2 7 (6 3& 78 7 &8 32 6& 7 3 62 88 && (6 (2 63 ( 3 (


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2 6; 6 (6 (& &; 6 &8 62 ( 7 &8 72 36 3 (6 (& 9 3 && 9 9 &8 &

2 62 8 3 (2 &7 3 &8 &2 ;6 6 &8 6& &9 3 &8 (& &2 && &8 7& 6 ( &8 6& ( &2 (6 6& ( (6 7& & 3 3& 62 9 &8 && (3 8 3 6& (9 6 &8 && 73 8 (6 &2 &2 7 &8 (& 9 ; (6 (2 (& 9 3 (& 68 3 3 32 63 7 &8 &2 (& && 3 6

2 3; 6 &8 &2 && 8 &8 72 6& 8 (6 && 89 &8 62 88 8 3 7& &6 3 3 && 8 &2 &8 (& 7 6 (6 (


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Esta es la

$liente D%a& )unes( )unes

Satisa((i)n 6 )unes7 7 )unes3 3 )unes( 8 )unes7 ; )unes7 )unes7 9 )unes( &2 )unes6 && )unes3 &( )unes

7 &6 )unes3 &7 )unes( &3 )unes& &8 )unes& &; )unes3 & )unes6 &9 )unes( (2 )unes


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( (& )unes6 (( )unes3 (6 )unes3 (7 )unes6 (3 )unes3 (8 )unes

3 (; )unes( ( )unes6 (9 )unes( 62 )unes& 6& )unes( 6( )unes3 66 )unes6 67 )unes( 63 )unes7 68 )unes6 6; )unes( 6 )unes6 69 )unes& 72 )unes( 7& )unes3 7( )unes6 76 )unes( 77 )unes6 73 )unes

& 78 )unes6 7; )unes6 7 )unes3 79 )unes3 32 )unes6 3& )unes( 3( )unes& 36 )unes

37 )unes33 )unes

38 )unes3; )unes3 )unes39 )unes82 )unes8& )unes8( )unes86 )unes


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87 )unes83 )unes88 )unes8; )unes8 )unes89 )unes

;2 )unes;& )unes;( )unes;6 )unes;7 )unes;3 )unes;8 )unes;; )unes; )unes;9 )unes2 )unes& )unes( )unes6 )unes7 )unes3 )unes8 )unes; )unes )unes

9 )unes92 )unes9& )unes9( )unes96 )unes97 Martes93 Martes98 Martes9; Martes9 Martes

99 Martes&22 Martes&2& Martes&2( Martes&26 Martes&27 Martes&23 Martes&28 Martes


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&2; Martes&2 Martes&29 Martes&&2 Martes&&& Martes&&( Martes

&&6 Martes&&7 Martes&&3 Martes&&8 Martes&&; Martes&& Martes&&9 Martes&(2 Martes&(& Martes&(( Martes&(6 Martes&(7 Martes&(3 Martes&(8 Martes&(; Martes&( Martes&(9 Martes&62 Martes&6& Martes

&6( Martes&66 Martes&67 Martes&63 Martes&68 Martes&6; Martes&6 Martes&69 Martes&72 Martes&7& Martes

&7( Martes&76 Martes&77 Martes&73 Martes&78 Martes&7; Martes&7 Martes&79 Martes


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&32 Martes&3& Martes&3( Martes&36 Martes&37 Martes&33 Martes

&38 Martes&3; Martes&3 Martes&39 Martes&82 Martes&8& Martes&8( Martes&86 Martes&87 Martes&83 Martes&88 Martes&8; Martes&8 Martes&89 Martes&;2 Martes&;& Martes&;( Miercles&;6 Miercles&;7 Miercles

&;3 Miercles&;8 Miercles&;; Miercles&; Miercles&;9 Miercles&2 Miercles&& Miercles&( Miercles&6 Miercles&7 Miercles

&3 Miercles&8 Miercles&; Miercles& Miercles&9 Miercles&92 Miercles&9& Miercles&9( Miercles


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&96 Miercles&97 Miercles&93 Miercles&98 Miercles&9; Miercles&9 Miercles

&99 Miercles(22 Miercles(2& Miercles(2( Miercles(26 Miercles(27 Miercles(23 Miercles(28 Miercles(2; Miercles(2 Miercles(29 Miercles(&2 Miercles(&& Miercles(&( Miercles(&6 Miercles(&7 Miercles(&3 Miercles(&8 Miercles(&; Miercles

(& Miercles(&9 Miercles((2 Miercles((& Miercles((( Miercles((6 Miercles((7 Miercles((3 Miercles((8 Miercles((; Miercles

(( Miercles((9 Miercles(62 Miercles(6& Miercles(6( Miercles(66 Miercles(67 Miercles(63 Miercles


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(68 Miercles(6; Miercles(6 Miercles(69 Miercles(72 Miercles(7& Miercles

(7( Miercles(76 Miercles(77 Miercles(73 Miercles(78 Miercles(7; Miercles(7 Miercles(79 Miercles(32 Miercles(3& Miercles(3( Miercles(36 Miercles(37 Miercles(33 Miercles(38 Miercles(3; Miercles(3 Miercles(39 Miercles(82 Miercles

(8& Miercles(8( Miercles(86 Miercles(87 Miercles(83 Miercles(88 Miercles(8; Miercles(8 Miercles(89 Miercles(;2 Miercles

(;& Miercles(;( Miercles(;6 Miercles(;7 Miercles(;3 Miercles(;8 Miercles(;; Miercles(; Miercles


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(;9 Miercles(2 Miercles(& Miercles(( Miercles(6 Miercles(7 Miercles

(3 Miercles(8 Miercles(; Miercles( Miercles(9 Miercles(92 Miercles(9& Miercles(9( Miercles(96 Miercles(97 Miercles(93 Miercles(98 Miercles(9; Miercles(9 Miercles(99 Miercles622 Miercles62& Miercles62( Miercles626 Miercles

627 Miercles623 Miercles628 Miercles62; Miercles62 Miercles629 Miercles6&2 Miercles6&& Miercles6&( Miercles6&6 Miercles

6&7


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6((


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683


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72 iernes7(( >iernes7(6 >iernes7(7 >iernes7(3 >iernes7(8 >iernes7(; >iernes7( >iernes7(9 >iernes762 >iernes76& >iernes76( >iernes

766 >iernes767 >iernes763 >iernes768 >iernes76; >iernes76 >iernes769 >iernes772 >iernes77& >iernes77( >iernes

776 >iernes777 >iernes773 >iernes778 >iernes77; >iernes77 >iernes779 >iernes732 >iernes


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73& >iernes73( >iernes736 >iernes737 >iernes733 >iernes738 >iernes

73; >iernes73 >iernes739 >iernes782 >iernes78& >iernes78( >iernes786 >iernes787 >iernes783 >iernes788 >iernes78; >iernes78 >iernes789 >iernes7;2 >iernes7;& >iernes7;( >iernes7;6 >iernes7;7 >iernes7;3 >iernes

7;8 >iernes7;; >iernes7; >iernes7;9 >iernes72 >iernes7& >iernes7( >iernes76 >iernes77 >iernes73 >iernes

78 >iernes7; >iernes7 >iernes79 >iernes792 >iernes79& >iernes79( >iernes796 >iernes


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797 >iernes793 >iernes798 >iernes79; >iernes79 >iernes799 >iernes

322 >iernes32& >iernes32( >iernes326 >iernes327 >iernes323 >iernes328 >iernes32; >iernes32 >iernes329 >iernes3&2 >iernes3&& >iernes3&( >iernes3&6 >iernes3&7 >iernes3&3 >iernes3&8 >iernes3&; >iernes3& >iernes

3&9 >iernes3(2 >iernes3(& >iernes3(( >iernes3(6 >iernes3(7 >iernes3(3 >iernes3(8 >iernes3(; >iernes3( >iernes

3(9 >iernes362 Sbado36& Sbado36( Sbado366 Sbado367 Sbado363 Sbado368 Sbado


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36; Sbado36 Sbado369 Sbado372 Sbado37& Sbado37( Sbado

376 Sbado377 Sbado373 Sbado378 Sbado37; Sbado37 Sbado379 Sbado332 Sbado33& Sbado33( Sbado336 Sbado337 Sbado333 Sbado338 Sbado33; Sbado33 Sbado339 Sbado382 Sbado38& Sbado

38( Sbado386 Sbado387 Sbado383 Sbado388 Sbado38; Sbado38 Sbado389 Sbado3;2 Sbado3;& Sbado

3;( Sbado3;6 Sbado3;7 Sbado3;3 Sbado3;8 Sbado3;; Sbado3; Sbado3;9 Sbado


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32 Sbado3& Sbado3( Sbado36 Sbado37 Sbado33 Sbado

38 Sbado3; Sbado3 Sbado39 Sbado392 Sbado39& Sbado39( Sbado396 Sbado397 Sbado393 Sbado398 Sbado39; Sbado39 Sbado399 Sbado822 Sbado82& Sbado82( Sbado826 Sbado827 Sbado

823 Sbado828 Sbado82; Sbado82 Sbado829 Sbado8&2 Sbado8&& Sbado8&( Sbado8&6 Sbado8&7 Sbado

8&3 Sbado8&8 Sbado8&; Sbado8& Sbado8&9 Sbado8(2 Sbado8(& Sbado8(( Sbado


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8(6 Sbado8(7 Sbado8(3 Sbado8(8 Sbado8(; Sbado8( Sbado

8(9 Sbado862 Sbado86& Sbado86( Sbado866 Sbado867 Sbado863 Sbado868 Sbado86; Sbado86 Sbado869 Sbado872 Sbado87& Sbado87( Sbado876 Sbado877 Sbado873 Sbado878 Sbado87; Sbado

87 Sbado879 Sbado832 Sbado83& Sbado83( Sbado836 Sbado837 Sbado833 Sbado838 Sbado83; Sbado

83 Sbado839 Sbado882 Sbado88& Sbado88( Sbado886 Sbado887 Sbado883 Sbado


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888 Sbado88; Sbado88 Sbado889 Sbado8;2 Sbado8;& Sbado

8;( Sbado8;6 Sbado8;7 Sbado8;3 Sbado8;8 Sbado8;; Sbado8; Sbado8;9 Sbado82 Sbado8& Sbado8( Sbado86 Sbado87 Sbado83 Sbado88 Sbado8; Sbado8 Sbado89 Sbado892 Sbado

89& Sbado89( Sbado896 Sbado897 Sbado893 Sbado898 Sbado89; Sbado89 Sbado899 Sbado;22 Sbado

;2& Sbado;2( Sbado;26 Sbado;27 Sbado;23 Sbado;28 Sbado;2; Sbado;2 Sbado


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;29 Sbado;&2 Sbado;&& Sbado;&( Sbado;&6 Sbado;&7 Sbado

;&3 Sbado;&8 Sbado;&; Sbado;& Sbado;&9 Sbado;(2 Sbado;(& Sbado;(( Sbado;(6 Sbado;(7 Sbado;(3 Sbado;(8 Sbado;(; Sbado;( Sbado;(9 Sbado;62 Sbado;6& Sbado;6( Sbado;66 Sbado

;67 Sbado;63 Sbado;68 Sbado;6; Sbado;6 Sbado;69 Sbado;72 Sbado;7& Sbado;7( Sbado;76 Sbado

;77 Sbado;73 Sbado;78 Sbado;7; Sbado;7 Sbado;79 Sbado;32 Sbado;3& Sbado


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;3( Sbado;36 Sbado;37 Sbado;33 Sbado;38 Sbado;3; Sbado

;3 Sbado;39 Sbado;82 Sbado;8& Sbado;8( Sbado;86 Sbado;87 Sbado;83 Sbado;88 Sbado;8; Sbado;8 Sbado;89 Sbado;;2 Domingo;;& Domingo;;( Domingo;;6 Domingo;;7 Domingo;;3 Domingo;;8 Domingo

;;; Domingo;; Domingo;;9 Domingo;2 Domingo;& Domingo;( Domingo;6 Domingo;7 Domingo;3 Domingo;8 Domingo

;; Domingo; Domingo;9 Domingo;92 Domingo;9& Domingo;9( Domingo;96 Domingo;97 Domingo


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;93 Domingo;98 Domingo;9; Domingo;9 Domingo;99 Domingo22 Domingo

2& Domingo2( Domingo26 Domingo27 Domingo23 Domingo28 Domingo2; Domingo2 Domingo29 Domingo&2 Domingo&& Domingo&( Domingo&6 Domingo&7 Domingo&3 Domingo&8 Domingo&; Domingo& Domingo&9 Domingo

(2 Domingo(& Domingo(( Domingo(6 Domingo(7 Domingo(3 Domingo(8 Domingo(; Domingo( Domingo(9 Domingo

62 Domingo6& Domingo6( Domingo66 Domingo67 Domingo63 Domingo68 Domingo6; Domingo


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6 Domingo69 Domingo72 Domingo7& Domingo7( Domingo76 Domingo

77 Domingo73 Domingo78 Domingo7; Domingo7 Domingo79 Domingo32 Domingo3& Domingo3( Domingo36 Domingo37 Domingo33 Domingo38 Domingo3; Domingo3 Domingo39 Domingo82 Domingo8& Domingo8( Domingo

86 Domingo87 Domingo83 Domingo88 Domingo8; Domingo8 Domingo89 Domingo;2 Domingo;& Domingo;( Domingo

;6 Domingo;7 Domingo;3 Domingo;8 Domingo;; Domingo; Domingo;9 Domingo2 Domingo


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& Domingo( Domingo6 Domingo7 Domingo3 Domingo8 Domingo

; Domingo Domingo9 Domingo92 Domingo9& Domingo9( Domingo96 Domingo97 Domingo93 Domingo98 Domingo9; Domingo9 Domingo99 Domingo922 Domingo92& Domingo92( Domingo926 Domingo927 Domingo923 Domingo

928 Domingo92; Domingo92 Domingo929 Domingo9&2 Domingo9&& Domingo9&( Domingo9&6 Domingo9&7 Domingo9&3 Domingo

9&8 Domingo9&; Domingo9& Domingo9&9 Domingo9(2 Domingo9(& Domingo9(( Domingo9(6 Domingo


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9(7 Domingo9(3 Domingo9(8 Domingo9(; Domingo9( Domingo9(9 Domingo

962 Domingo96& Domingo96( Domingo966 Domingo967 Domingo963 Domingo968 Domingo96; Domingo96 Domingo969 Domingo972 Domingo97& Domingo97( Domingo976 Domingo977 Domingo973 Domingo978 Domingo97; Domingo97 Domingo

979 Domingo932 Domingo93& Domingo93( Domingo936 Domingo937 Domingo933 Domingo938 Domingo93; Domingo93 Domingo

939 Domingo982 Domingo98& Domingo98( Domingo986 Domingo987 Domingo983 Domingo988 Domingo


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98; Domingo98 Domingo989 Domingo9;2 Domingo9;& Domingo9;( Domingo

9;6 Domingo9;7 Domingo9;3 Domingo9;8 Domingo9;; Domingo9; Domingo9;9 Domingo92 Domingo9& Domingo9( Domingo96 Domingo97 Domingo93 Domingo98 Domingo9; Domingo9 Domingo99 Domingo992 Domingo99& Domingo

99( Domingo996 Domingo997 Domingo993 Domingo998 Domingo99; Domingo99 Domingo999 Domingo&222 Domingo


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ase de datos de los reportes de llamadas realizadas a un Call Cent

Edad ?+nero $iudad de origen 4sesor;7 & 7& ;( 2 36 3;7 & &7 &;( 2 (6 98& & (; &67 2 36 &238 2 87 8&9 & &; 66 2 ;6 (87 & & &(3 & &7 &33 & &&

8( 2 3 ;76 & & ;88 2 ;2 ;(6 2 87 76 2 & &(8 2 6& 669 2 8( 37& & &9 &2


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3; 2 ( &&6; 2 82 &232 & &9 762 & 89 ;87 2 67 &2;6 2 &( &&

(2 & 76 873 2 8& (;7 2 63 ;(( 2 6( 3( 2 83 77( & 77 6(2 & ;( 883 & 38 ;3( & (& 782 2 7& (;7 2 8; 373 & 37 338 & (; 377 & &; ;(7 & 6( &&9 2 32 ((3 & ;6 379 2 ( 36& & (9 &&

7( 2 (( 762 2 3& 973 & 66 739 & (3 678 2 36 882 & 8( &89 & 8& ;2 2 &6 ;6 & 73 &77 & 67 &

8( & (3 3;2 2 ;& (3& 2 (3 (8; & &; &8( & ( 663 2 &( 82 & 73 &&7( 2 3 &2


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&9 & 69 68& 2 ; 72 2 8 778 & 3 &&7 2 8 632 & 76 7

(8 & (; &(& & 7; 6(( 2 88 68& 2 &8 ;72 & 87 &26 2 (7 &&6 2 82 &&(2 & 8( ;3 & 88 & & (8 &23; 2 &7 839 2 &2 &&(9 & 3 63 2 &9 86& & ;& 832 & (3 6(3 & ;& &&38 & ( 8&9 & (2

;6 2 78 (7 & & &&83 2 &; 37 & 9 &(3 & &9 63 & 69 688 & 8( 669 2 79 373 2 7; &&;7 2 6( ;

63 2 63 73( & 87 86; 2 82 967 & (68 & 3 &9 & 93 2 && &&(6 & ; &2


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(9 & 82 &266 2 ( 3(; 2 73 89 2 6& 9( & 89 87 & 38 8

(& & &( 9(; & 87 ;69 & (8 6(2 & ( 732 & 67 ;39 2 32 837 & 3 (7( & 6( 7 2 (; 73( & &6( 2 3( ;3 2 3 9;2 2 &3 86( & (8 836 & ; 3(7 2 36 87; 2 6 &3( & &; &2(& & 3; &2

77 & (( 62 & 73 3 & &9 &;3 2 7( 9(8 & 88 (33 & 82 (82 & 3& &&& 2 &&;3 & (8 ;63 & 83 &&

6& 2 83 &28( & 6& ;2 & 6( ;(& 2 8( 6;7 & ;7 73 & &( &3& 2 &( 789 & 78 6


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63 & && 76( 2 &9 988 & &6 8; & ;2 789 & 76 882 & (; 8

3; & &9 &7( 2 3 98 2 ;& 332 & ;( 388 2 68 &&37 2 69 663 & 38 973 & 63 &283 2 8( 977 2 87 ;37 2 67 332 2 76 6(6 2 6 36( & &2;( & &8 7& & 33 8;2 2 73 &&67 2 7; &23& 2 (; &&

(6 2 ;& 772 2 ;& (36 2 (3 (72 2 &8 6;3 2 8( 979 2 &( ;& & 8& &2;6 2 77 ;33 2 7& 739 2 (9

39 2 ;& &&39 & &2 &276 & (6 &&(& 2 73 &&37 & 6( 83( & 6; 93& 2 & 36( & 83 &


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87 & 67 ;88 2 &3 9(& 2 7 &272 & &38 & 82 36( 2 ;& ;

3& 2 ;7 (( 2 86 33& 2 &6 6;& 2 69 ;(8 2 73 &(8 2 68 &62 2 66 &38 & 32 9(& & 6 &&;( & &6 739 & 7& 83; 2 3 &23 & 66 &62 2 32 9(7 2 3 &&& 2 ;6 2 67 ;36 & 6; &283 2 &3 &&

62 2 ;( &&6; 2 36 &263 2 6( (87 2 &6 &&(3 & 3 &&36 2 ;( 7(9 2 & &7( 2 86 &&(& 2 &6 (3 & ( &&

6( 2 &2 &3& & (7 ;69 & 3 (& 2 39 &27; & 6 (6 2 87 6(7 2 78 ;83 & && (


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66 & 78 &237 & 6& ;72 & 87 3(6 & 82 &&63 2 83 3(3 & 3 9

78 & ;2 97; & ;& 876 & (7 73& 2 3 &&66 & &8 ;32 & &9 767 & &9 9;& 2 76 8;6 & 9 &&86 & 7 ;72 2 ;2 7(& & 67 &(8 2 (7 (; & 79 83 & (7 &288 & (2 &&(7 2 37 &&8; 2 86 ;7 & 6 &

6& 2 8( 93& & 3& (;6 2 63 776 & 89 9;6 2 8( 638 & &8 982 2 6( &263 2 &( 663 & (6 &88 2 32 ;

6 & ;2 863 & 78 737 & 9 ;67 & 79 &&72 2 8 8; 2 7( 37 2 &9 & ; 3


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;2 2 77 &83 & 3& ;(3 & 8 66& 2 &9 (8( 2 72 (36 & & &

78 2 7; 683 & 86 6&9 & 68 387 & &8 (33 2 33 &3; 2 86 9;6 & (2 687 2 6& 782 & ;6 ;3 2 79 &69 2 6& 6;6 2 8; &&(& & & ;;( & 6 &272 2 6( &&;7 2 (2 &&6& & 3( 772 2 88 &6& 2 6 (

;3 2 8 33 & 6& (3 & 9 (77 & 37 &2(8 2 79 638 2 ;7 (8( 2 7 6; 2 (; &&67 2 88 &&8; & 6 9

6 2 && ;(& 2 83 632 2 ;& 939 & 33 8;7 & &( 98 2 6 ;(9 2 63 3( 2 8 9


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79 2 & 9&9 & ;& &&7 & 8 &266 & &6 (6 2 &9 36 2 (9 &

88 & 3 733 2 8; &72 & (8 (37 2 77 &&83 2 63 (;6 & 89 &28& 2 3; 2 68 37 2 ;& ;;2 & 38 &26& 2 &( 3( 2 &2 686 2 &; 83& & &6 &&79 2 7; 83; 2 6 ;8& & 8; 976 2 6 83 2 72 9

76 & 6 66& & 66 &277 2 3 32 & ;2 878 2 (; 872 2 6; 6(6 & (& 666 2 8& 33; & && 8(7 & (7 ;

;( 2 ;& 962 & 37 &;6 2 66 &6 & ;( ;8 & (2 38( & 6 &239 & 77 &&72 2 82 7


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;7 & 8 ;63 & & &&7; & 37 79 2 39 767 & 7& &&66 & ;7 3

78 2 3; &77 & &; 687 & 38 673 & & ((6 & 83 3;& & 86 (33 & ;6 8 2 8 9;( 2 3; 878 & 7 (7 2 3; &28; & 36 &2( & 3 (3 2 (3 &&8; & 7 879 2 6; 933 & 7; 66& 2 3 (( 2 3 &

67 2 8; (68 & 7 779 2 ( 739 2 ;6 3;7 & 87 969 2 (6 ;6( 2 67 362 2 & &263 2 39 &&(8 2 8( &&

39 & ( 33 & 9 &7 2 ;7 &&;( 2 3& 97& & ( 36; & 6 33( 2 97; 2 8& &


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33 & &2 6;& & 9 9(9 2 7& ;66 & & 76 & ( 7( & 38

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63&&(33;(722&733;(;3

(26(2(69((3(2

&88829(&(27298368;

(799((7(7&7289(9((372(6(9226(2629763;23327972

&679937(77&&92699(73

37633(6339&3(8((2(((826799(9829

&97;99((9&;26(6(3&28(37&3

&&6(987

&;32;2((68;227(;68;&7&2;832(&&&62&763;;6&32989388(966


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(&3&(38&2&&969&(2;98263322&

(78788&&;6839

&;;;2;2&88;(6(&62&9(733&3

(9(986(6(&2(&(2(

(372;(&3(&(&

&;9786;((8&8(7629&6

&38899&8;2(&3(33&;2((2&;63;9988&9762

(((;9&

(9932;3(&(;7;&97&729(2;29

&2233976368

&9;62;&&&&(726&9;62;&


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s variables cdificadas de la Empresa "A"

4sesor Empresa 4?ERM. &4)EI>I4.4


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DuracinAmin$uantitati=a

Moti=o

$aida del ser=icio &Menos na=egacin de la o,erta (.a=egacin intermitente 6Da1o */o desconGguracin de 7Otros 3

B llamadas$uantitati=a

Satis,accin!u% satis6echo 3Satis6echo 7!edianamente satis6echo 6/oco satis6echo (#ada satis6echo &

$onsumo Cb$uantitati=a


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Aporte Fase1.2 EmpresaA

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