On Becoming the CIO of the Future…

Buckle up and enjoy the ride

Does This Sound Familiar?Four re-orgs in six years

Does This Sound Familiar?Four re-orgs in six yearsFour bosses in six years

Does This Sound Familiar?Four re-orgs in six yearsFour bosses in six yearsA new mission statement

Does This Sound Familiar?Four re-orgs in six yearsFour bosses in six yearsA new mission statementA 30% budget cut in 2010

Does This Sound Familiar?A 30% budget cut in 2010And since 2011:

Does This Sound Familiar?A 30% budget cut in 2010And since 2011:• A new access control system• A retention management system• A new security camera system• A parent portal• A document management system• A server room refresh• A new 802.11N WiFi network• An iPad one-to-one program• A digital cable upgrade• New online programs• New Masters programs• A new Admissions CRM module• A campus-wide project management system• A Google Apps implementation• Etc. etc. etc.

How this makes me feel…

Or on a bad day…

Coping with New Realities, Faster Pace

Coping with New Realities, Faster Pace

Old ITS Mission Statement (c. 2000)“The mission of Information Technology Services is to provide information technologyresources that support and enhance the mission, activities and strategic priorities of Goshen College in a manner that is effective, efficient, service-oriented, ethical and visionary. ITS assists the campus in incorporating technology changes with minimum disruption in a manner that identifies and exploits opportunities."

New ITS Mission Statement (2013):Information Technology Services will partner with key stakeholders, leveraging technology to deliver the college's academic product and services to a global audience,and facilitate a superior student experience for the entire lifecycle of marketing, recruiting, matriculation, curricular and co-curricular experiences, transition to professional life, and ongoing alumni relationships.

Recalibrated Mission Statement

Coping with New Realities, Faster Pace

• Recalibrated mission statement• 3-5 year strategic plan, updated twice annually• Increased emphasis on team-building internally,

relationship-building externally• Technology-driven innovation• Expanding our process-improvement toolkit• Better data, faster iteration• Seeking out new partners, new structures, new strategies

Closing Thoughts on Rapid Change…

• It can be messy• It can be painful• It can look like over-reach• It can fail• And yet…

The need for visionary, courageous IT leaders and great IT in higher education has never been greater.