ARMANDO RIVERA1335 E. Cheltenham Ave. Apt A

armandorivera49@gmail.com (215)617-8176

OBJECTIVE Information Technology professional looking to obtain a I.T. position where I can utilize my skills and knowledge to complete any and all tasks set before me in a timely manner.

EDUCATIONLincoln Technical Institute August 2011 – July 2012

Computer Networking and Security CertificateWhile in school, I studied:A+, Network+ and Networking Security, Server Configuration, Active Directory, Security+, Ethical Hacking, Windows XP and Windows 7, Microsoft Office

WORK EXPERIENCEChildren’s Hospital of Philadelphia February 16, 2015 - CurrentIS Support Analyst Philadelphia, Pa

● Complete work as a Telecom specialist● Deploy new/upgrade phones, both Nortel and Cisco● Work with different departments to configure and deploy new/upgrade phones● Work with option switches as well as an SL-100 switch● Maintain user Voicemail boxes● Mobile Device and Administrator● Create, Update, Delete, and Add Users to Maas Encryption System● Replace defective phone equipment in hospital● Utilized ServiceNow ticketing system to track and process service requests and incidents● Assist users with Ascom, Pager, and Cell phone questions● Troubleshoot barcode scanners● Use RMA system for several different devices to repair equipment● Work with NurseCall equipment to repair or replace parts if needed● Repair/Replace WOW carts ● Repair/Replace PC’s, Monitors, peripheral devices● Repair Printers/Replace Toner cartridges

Children’s Hospital of Philadelphia October 1, 2015 – February 16th, 2015IS Analyst I Contractor Philadelphia, Pa

● Mobile Device and Pager Administrator● Create, Update, Delete, and Add Users to Maas Encryption System● Replace defective phone equipment in hospital● Utilized ServiceNow ticketing system to track and process service requests and incidents● Assist users with Ascom, Pager, and Cell phone questions● Troubleshoot barcode scanners● Use RMA system for several different devices to repair equipment● Work with NurseCall equipment to repair or replace parts if needed● Repair/Replace WOW carts ● Repair/Replace PC’s, Monitors, peripheral devices● Repair Printers/Replace Toner cartridges ● Assist with inventory (Cell Phones, pagers, etc.)● Greet Users at Front Desk of Telecommunications and assist with issues or questions

Futura Mobility October 3, 2015 - CurrentPC Tech Contractor Camden, NJ

● Cable Management● Workstation Installation and Modification● Renaming PC’s to new naming convention● Map printers to workstations

Einstein Medical Network February 16, 2015 - September 30, 2015Network/Telecomm Intern Philadelphia, PA

● Mobile Device and Pager Administrator● Create, Update, Delete, and Add Users to Mobile Servers for Email, Contacts, and Calendars● Assist team with network and phone issues throughout Campuses● Assist team with any and all VoIP phone deployment/upgrading● Utilized ServiceDesk ticketing system to track and process service requests and incidents ● Continued Work on a 10,000+ line Nortel PBX system● Work on spreadsheets for telephone moves within hospital● Replace defective phone equipment in hospital● Setup and maintain Polycom Conferences for Executive Offices● Basic knowledge of command prompts for Nortel PBX

Quadgen December 2014 – January 2015RF Data Collector (Consultant) King of Prussia, PA

● Record signal Data for Cellular Devices● Verify Cell Tower/Site is active and providing service accordingly● Provide findings to Support Group for evaluation\

Comcast November 2013 – October 2014CAE Technical Support Agent Horsham, PA

● Troubleshooting internet connectivity● Process billing payments● Managed customer accounts

Sykes Enterprises July 2012 – September 2013T2 Call Center Agent Langhorne, PA

● Troubleshooting Nikon cameras● Process payments for Services due by Repair center● Processed orders through Digital River

TECHNICAL PROFECIENCIES ● Microsoft Office● Networking, Telecom and Computer knowledge● Proficient in database management and data entry● Leadership Skills from Senior Positions● Call Quality Monitoring● Constructive Criticism ● PC Setup and Configuration● Troubleshooting Equipment and Networks

● Knowledge/Basic Idea of Wireless Configuration● Basic knowledge of Java, Visual Basic, and HTML● Deployment and Activation of Mobile Phones● Understanding of PBX and VoIP phones● CCent Certification (In Progress)