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4 2TQEGUQU .C OC[QTC FG NQU RTQEGUQU DWTQETVKEQU GUVP EQPUVTWKFQUCNTGFGFQT FG WPC GUVTWEVWTC LGTTSWKEC .C KPVGTCEEKP GNGEVTPKEC RWGFGEQPVTCTTGUVCT CNIWPQU FG GUVQU RTQDNGOCU RQT NQ SWG UG TGSWGTKT FG WPTGFKUGQFGNQURTQEGUQU
4 6GEPQNQIC 7PC ITCP XCTKGFCF FG VGEPQNQICU FG KPHQTOCEKP [
EQOWPKECEKPFGUGORGCPWPRCRGNENCXGGPNCUFKHGTGPVGUGVCRCUFGWPCKPKEKCVKXC FGG)QDKGTPQEQOQGN+PVGTPGVEQOWPKECEKPKPCNODTKEC[NCKPVGITCEKPFGCRNKECEKQPGU[UGIWTKFCF
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
10/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
'N TGVQ UNQ RQFT UGT GPHTGPVCFQ UK UG EQPUKIWG WPC ETGCVKXC G KPPQXCFQTCCNKCP\CGPVTGGNUGEVQTRTKXCFQ[GNUGEVQTRDNKEQSWGICTCPVKEGSWGPCFKG UGCGZENWKFQFGNCUQRQTVWPKFCFGUFGNCVGEPQNQICRQTTC\QPGUGEQPOKECUQFGFGUXGPVCLCUQEKCN
2CTCGNNQGN+0'+EQPVTKDW[GCVTCXUFGNCGNCDQTCEKPFG2QNVKECU2NCPGU[NCRTQOQEKPFGOGVQFQNQICUSWGHCEKNKVGPGNFKUGQGKORNGOGPVCEKPFGNG)QDKGTPQ GP RCTVKEWNCT 2CTC GN ECUQ GN 2NCP 'UVTCVIKEQ FG 6GEPQNQIC FG+PHQTOCEKP2'6+GUWPKPUVTWOGPVQSWGCRQ[CGNRTQEGUQFGRNCPKHKECEKP[FGUCTTQNNQFGNCU6+GPNCU+PUVKVWEKQPGUFGN'UVCFQ
'N OQFGNQ NC #FOKPKUVTCEKP 2DNKEC GP NPGC G)QDKGTPQ Q IQDKGTPQGNGEVTPKEQ GU NC CRNKECEKP FG PWGXCU VGEPQNQICU FG KPHQTOCEKP [EQOWPKECEKP LWPVQ EQP NC VTCPUHQTOCEKP FG NQU RTQEGFKOKGPVQU NCKORNCPVCEKP FGPWGXQU OVQFQU [ GUVKNQUFGVTCDCLQ NCECRCEKVCEKP FGNQUGORNGCFQU GP NCU 6+% GN VTCDCLQ GP ITWRQ [ NC RTGUVCEKP FG UGTXKEKQU FGECNKFCFCNENKGPVGGNEKWFCFCPQ
5GEQPUKFGTCPGEGUCTKQNCKORNGOGPVCEKPFGWP2NCP'UVTCVIKEQ[NCUCEEKQPGUSWGUGFGTKXGPEQPGNQDLGVQFG
N CEVWCT TRKFCOGPVG RCTC CRTQXGEJCT GN GPQTOG RQVGPEKCN RTQFWEVKXQ SWGQHTGEG+PVGTPGVOW[RTQPVQNCUQRQTVWPKFCFGU[RQUKDKNKFCFGURWGFGPXGTUGEGTTCFCU RQT NC RQUKEKP FQOKPCPVG SWG CNECPEGP NCU GORTGUCU GKPUVKVWEKQPGUSWGNCUWVKNKEGPRTKOGTQ
N KPETGOGPVCT UWUVCPEKCNOGPVG NQU CEVWCNGU PFKEGU FG RGPGVTCEKP FG NQUOGFKQU [ UGTXKEKQU FG KPHQTOVKEC [ VGNGEQOWPKECEKQPGU KPENW[GPFQ NCU\QPCU TWTCNGU [ CKUNCFCU FGN RCU UK UG FGUGC CRTQXGEJCT CN OZKOQ NCUXGPVCLCUFGNCUPWGXCUVGEPQNQICU5KPEQDGTVWTCFGVGNGEQOWPKECEKQPGUPQJC[FGOQETCVK\CEKP[FGUEGPVTCNK\CEKPFGNCEEGUQ
N OCUKHKECT NCGFWECEKP [ ECRCEKVCEKP GP +PVGTPGV PQDCUVC VGPGT CEEGUQJC[ SWG RQVGPEKCT UW GORNGQ %WCPVQ OC[QT UGC NC RQDNCEKP [ NCUGORTGUCU GP ECRCEKFCF FG WUCT [ VGPGT CEEGUQ C NQU UGTXKEKQU OC[QTFGOCPFCGZKUVKT
N RTKQTK\CT NCU CEEKQPGU FG GUVG RNCP GP NC RTQITCOCEKP [ CUKIPCEKP FGTGEWTUQU [ EQPVCT EQP GN OU CNVQ TGURCNFQ IWDGTPCOGPVCN RCTC SWGCNECPEGP GN ZKVQ FGUGCFQ NQITCT NC CEGRVCEKP [Q RCTVKEKRCEKP FG NCUGORTGUCU[UQEKGFCFEKXKNGPGNFGUCTTQNNQFGNCUCEEKQPGUGLGEWVCFCURQTGN'UVCFQGPGNOCTEQFGGUVGRNCP
'ZKUVGP UGTXKEKQU SWG UQP FG EQORGVGPEKC GURGEHKEC FG NQU OKPKUVGTKQU QKPUVKVWEKQPGU RDNKECU EW[CU ECTCEVGTUVKECU RNCPGU OGVCU [ TGEWTUQU UQPIGTGPEKCFQUFKTGEVCOGPVGRQTGNNQU[SWGPQUQPEQPUKFGTCFQUFKTGEVCOGPVGGPGUVG FQEWOGPVQ RGTQ SWG GP UW GLGEWEKP FGDGTP VQOCT GP EWGPVC NQU
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
11/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKP FG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
QDLGVKXQU GUVTCVIKEQU CSW HQTOWNCFQU RCTC IGPGTCTUKPGTIKCU[ CWOGPVCT NQUDGPGHKEKQUFGNCUCEEKQPGURTGXKUVCU
&GUFGGNRWPVQFGXKUVCFGN'UVCFQUG TGSWKGTG
8+5+0
77PP OOQQFFGGNNQQ FFGG IIGGUUVVKKPP FFGG TTGGEEWWTTUUQQUU EECCRRCC\\ FFGG CCEEGGNNGGTTCCTT NNCC FFGGUUEEGGPPVVTTCCNNKK\\CCEEKKPPKKPPVVGGIITTCCPPFFQQ DDTTKKPPFFCCPPFFQQ OOGGLLQQTTGGUU UUGGTTXXKKEEKKQQUU [[ HHCCEEKKNNKKVVCCPPFFQQ GGNN CCEEEEGGUUQQ FFGG NNQQUUEEKKWWFFCCFFCCPPQQUU [[ NNCCUU GGOORRTTGGUUCCUU CC NNCC KKPPHHQQTTOOCCEEKKPP
''UUVVCC XXKKUUKKPP FFGG HHWWVVWWTTQQ RRTTGGVVGGPPFFGG GGPPHHCCVVKK\\CCTT GGNN TTQQNN FFGGNN ''UUVVCCFFQQ FFGG CCEEVVWWCCTT FFGG OOCCPPGGTTCCGGHHKKEEKKGGPPVVGG [[ VVTTCCPPUURRCCTTGGPPVVGG RRCCTTCC JJCCEEGGTT TTGGCCNNKKFFCCFF GGNN FFGGTTGGEEJJQQ FFGG NNQQUU EEKKWWFFCCFFCCPPQQUU [[ NNCCUUGGOORRTTGGUUCCUU FFGG TTGGEEKKDDKKTT UUGGTTXXKKEEKKQQUU FFGG EECCNNKKFFCCFF CCEEEEGGFFGGTT CC NNCC KKPPHHQQTTOOCCEEKKPP RRDDNNKKEECC [[TTGGNNCCEEKKQQPPCCTTUUGG CCEEVVKKXXCCOOGGPPVVGG EEQQPP NNCC ##FFOOKKPPKKUUVVTTCCEEKKPP 22DDNNKKEECC FFGGUUFFGG EEWWCCNNSSWWKKGGTT NNWWIICCTT[[ EEQQPP FFKKXXGGTTUUQQUU OOGGFFKKQQUU RRTTGGHHGGTTGGPPVVGGOOGGPPVVGG NNQQUU VVGGEEPPQQNNIIKKEEQQUU
/+5+0((CCEEKKNNKKVVCCTT NNCC KKPPEEQQTTRRQQTTCCEEKKPP [[ WWUUQQ GGHHKKEEKKGGPPVVGG FFGG NNCCUU VVGGEEPPQQNNQQIICCUU FFGG KKPPHHQQTTOOCCEEKKPP [[EEQQOOWWPPKKEECCEEKKPP RRCCTTCC EEQQPPVVCCTT EEQQPP WWPP ''UUVVCCFFQQ OOQQFFGGTTPPQQ EECCRRCC\\ FFGG RRTTGGUUVVCCTT UUGGTTXXKKEEKKQQUUFFGG EECCNNKKFFCCFF QQRRQQTTVVWWPPQQUU UUGGIIWWTTQQUU [[ CCEEEEGGUUKKDDNNGGUU CCNN EEKKWWFFCCFFCCPPQQ CCEEGGTTEECCTT CCNN EEKKWWFFCCFFCCPPQQCC NNCC IIGGUUVVKKPP RRDDNNKKEECC [[ HHCCEEKKNNKKVVCCTT GGNN CCEEEEGGUUQQ KKTTTTGGUUVVTTKKEEVVQQ [[ WWPPKKXXGGTTUUCCNN CC NNCC KKPPHHQQTTOOCCEEKKPPCC VVQQFFCC NNCC RRQQDDNNCCEEKKPP RRCCTTCC SSWWGG RRCCTTVVKKEEKKRRGGPP GGPP NNCC EEQQPPUUVVTTWWEEEEKKPP [[ GGPP NNQQUU DDGGPPGGHHKKEEKKQQUUFFGG NNCC 55QQEEKKGGFFCCFF FFGG NNCC ++PPHHQQTTOOCCEEKKPP
''NN CCRRQQTTVVGG GGUUVVTTCCVVIIKKEEQQ FFGG NNCCUU 66++ CC NNCC OOQQFFGGTTPPKK\\CCEEKKPP FFGGNN ''UUVVCCFFQQ RRGGTTOOKKVVGG NNCCKKOORRNNCCPPVVCCEEKKPP FFGG PPWWGGXXQQUU OOQQFFGGNNQQUU FFGG IIGGUUVVKKPP SSWWGG CCEEGGNNGGTTCCPP NNQQUU RRTTQQEEGGUUQQUU CCDDTTGGPPPPWWGGXXQQUU EECCPPCCNNGGUU FFGG EEQQOOWWPPKKEECCEEKKPP GGPP NNQQUU FFQQUU UUGGPPVVKKFFQQUU TTGGFFWWEEGGPP EEQQUUVVQQUU [[ VVKKGGOORRQQ[[ RRQQUUKKDDKKNNKKVVCCPP QQRRGGTTCCTT GGPP OOWWEEJJQQUU EECCUUQQUU KKPPFFGGRRGGPPFFKKGGPPVVGGOOGGPPVVGG FFGGNN VVKKGGOORRQQ [[ NNCCFFKKUUVVCCPPEEKKCC
'NZKVQFGNCOKUKPRNCPVGCFCFGOCPGTCKPVGITCNTRKFCFKTGEVC[GHGEVKXCKORNKECSWGNCUKPUVKVWEKQPGUFGN'UVCFQTGFGHKPKTPUWQTICPK\CEKPRCTC
N &KUGCTUWUUGTXKEKQUEGPVTCFQUGPGNEKWFCFCPQEQPECNKFCFQRQTVWPKFCFUGIWTKFCF[CEEGUKDKNKFCFEQPUKFGTCPFQUWUPGEGUKFCFGUGURGEHKECU
N #ORNKCTUWUEQORGVGPEKCU[JCDKNKFCFGURCTCOQPKVQTGCTGNKORCEVQFGNCUPWGXCU VGEPQNQICU CN KPVGTKQTFG NCU QTICPK\CEKQPGU [ GP NCUQEKGFCF GPIGPGTCN
N &KUGCTOGECPKUOQUFGEQQTFKPCEKP[EQQRGTCEKPGPVTGQTICPKUOQUFGN'UVCFQHNGZKDNGU[GPNPGCEQPNCUPWGXCUVGEPQNQICURCTCSWGQRVKOKEGPTGEWTUQU [ GUHWGT\QU GP NC RWGUVC GP OCTEJC FG UQNWEKQPGU VGEPQNIKECUEQORNGLCU[HKCDNGU
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
12/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
N 6TCDCLCTGPHWPEKP FGNQSWGGNOGTECFQNCUKPUVKVWEKQPGU[EKWFCFCPQUFGOCPFCP RTQOQXKGPFQ [ FGVGEVCPFQ QRQTVWPKFCFGU SWG DTKPFCP NCUPWGXCUVGEPQNQICU
N &GUCTTQNNCTRTQ[GEVQUEQPLWPVQUEQPNCUQEKGFCFEKXKN[ NCUGORTGUCURCTCUWRGTCTNCUDCTTGTCUSWGKORKFGPCITCPFGU UGEVQTGUFGNCRQDNCEKPCEEGFGTCNCOQFGTPKFCF
N 6TCPUHQTOCTNCUONVKRNGUQRQTVWPKFCFGUSWGQHTGEGPNCUPWGXCUVGEPQNQICUFG KPHQTOCEKP [ EQOWPKECEKP GP RTQ[GEVQU XKCDNGU RCTC RQVGPEKCT GNFGUCTTQNNQFGNCUQEKGFCFFGNCKPHQTOCEKPGPGNRCU
.CTC\PRTKPEKRCNRCTCNCHQTOWNCEKPFGGUVG2NCP'UVTCVIKEQFG6+GUVQOCTNCKPKEKCVKXCRCTCCEVWCTTRKFCEQPEGTVCFC[GHKEKGPVGOGPVGRCTCNQITCTSWGNQU EKWFCFCPQU [ NCU GORTGUCU RWGFCP WUCT [ FKUHTWVCT NQU DGPGHKEKQU FG NCOQFGTPK\CEKPFGN'UVCFQDCUCFCGPNCU6+%
1DLGVKXQUFGN2'6+
&GUFGGNRWPVQFGXKUVCFGN+0'+NC/GVQFQNQIC2'6+XGTUKPDWUEC
N /GLQTCTNC)GUVKPFGNQU5GTXKEKQU+PHQTOVKEQUFGNCUGPVKFCFGURDNKECU
N 'UVCDNGEGTWPGPNCEG[EQPEQTFCPEKCGPVTGNCU6GEPQNQICU'UVTWEVWTCFCU[6GEPQNQICUFG1DLGVQURCTCGNFGUCTTQNNQFG2TQ[GEVQUFG6GEPQNQICFG+PHQTOCEKP
N 1TKGPVCTGNFGUCTTQNNQFGNQU2TQ[GEVQUFG6+GPNCUGPVKFCFGURDNKECURCTCNCEQPUVKVWEKPFGNG)QDKGTPQ
N 1TKGPVCT NCU CEVKXKFCFGU KPHQTOVKECU GP GN OCTEQ FGN 2NCP 'UVTCVIKEQ0CEKQPCNK [UWUCEVWCNK\CEKQPGU
'XQNWEKPFGNC/GVQFQNQIC+PHQTOVKECFGN+0'+
.C/GVQFQNQICU +PHQTOVKEC FGN +0'+PQJCUKFQ CLGPC CNFGUCTTQNNQ FG NCUVGEPQNQICUKPHQTOVKECUFGNQUNVKOQUCQUNQUGUHWGT\QU FGNQUEGPVTQUFGKPXGUVKICEKPGPWPKXGTUKFCFGU[GORTGUCUJCPGUVCFQRWGUVQUGPGNFGUCTTQNNQFG RTQRWGUVCU SWG RWGFCP UGT PTGCNOGPVG KORNGOGPVCFCUQ [ PQ UQNCOGPVGGUDQ\CFCU
.QUPUCNVQUQ CNCUVGEPQNQICUFGQDLGVQUPQJCPUKFQVQVCNOGPVGUCVKUHCEVQTKQUUWKORNGOGPVCEKPTGCNGPRTQ[GEVQUFGFGUCTTQNNQFGUKUVGOCUJCPHTCECUCFQQJCPFGOQTCFQGPUWKORNGOGPVCEKPIGPGTCPFQRTFKFCUQGNGXCPFQNQU
EQUVQUFGNRTQ[GEVQFGDKFQHWPFCOGPVCNOGPVGCSWGGNP
GUVCFQFGCTVGQ
FGNCUVGEPQNQICUFGDCUGUFGFCVQUJGTTCOKGPVCUFGOQFGNCOKGPVQ[FGUCTTQNNQCUEQOQ FG GXCNWCEKP FG RTQFWEVQU PQ GUVCDCP C NC RCT FG NQU UWRWGUVQUVGTKEQU
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
13/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKP FG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
#FGOU GN PQ EQPVCT EQP RGTUQPCN RTGRCTCFQ RCTC KORNGOGPVCT GUVQURTQ[GEVQUGPGNOGFKQOCNGPFOKEQGPUQEKGFCFGUGPXCU FGFGUCTTQNNQ[SWG UNQ UG RWGFG UQNWEKQPCT HQTOCPFQ PWGXQU EWCFTQU VEPKEQU QKORQTVPFQNQURCTCUWUVGPVCTGNFGUCTTQNNQFGNQURTQ[GEVQU
/CTEQ%QPEGRVWCNRCTCGNFGUCTTQNNQFGN2'6+
'N OCTEQ EQPEGRVWCN GORNGCFQ RQT NCU XGTUKQPGU CPVGTKQTGU FG NCURWDNKECEKQPGU FG NC /GVQFQNQIC +PHQTOVKEC FGN +0'+ GUVCDC GUVTWEVWTCFQUQDTGNCDCUGFGNQURTKPEKRKQUFGNCVGEPQNQICGUVTWEVWTCFCCUUGJK\QPQVCTGPNCUXGTUKQPGU[FGN2'6+CPVGU25+CUEQOQGPNCUXGTUKQPGUFGDCUGFGFCVQUFGUCTTQNNCFQTGU[WVKNKVCTKQU
'NGUSWGOCIGPGTCNFGNC/GVQFQNQIC2'6+GUNCSWGUGOWGUVTCGPGNITHKEQEW[CUHCUGUUQP
N &GHKPKEKP[1TICPK\CEKPFGN2'6+
N #NKPGCEKPFGN2'6+EQPGN2NCP'UVTCVIKEQ+PUVKVWEKQPCN
N +FGPVKHKECEKPFG4GSWGTKOKGPVQU
N &KUGQFGN/QFGNQFG5KUVGOCU+PUVKVWEKQPCN
N &KUGQFGN/QFGNQFG#TSWKVGEVWTC6GEPQNIKEC
N 2NCPGUFG#EEKP
2TQURGEVKXCFGNFGUCTTQNNQFGNCUVGEPQNQICUFG+PHQTOCEKPGPNCUGPVKFCFGUFGNGUVCFQRGTWCPQRCTCNCRTKOGTCFECFCFGNPWGXQ UKINQ
'N RNCPVGCOKGPVQ SWG UG RTGUGPVC GU EQJGTGPVG EQP GNP
2NCP 0CEKQPCN FG&GUCTTQNNQ+PHQTOVKEQ Q CEVWCNOGPVGGPGTCXGTUKP[GN/QFGNQ
'HILQLFLyQ\
RUJDQL]DFLyQ
GHO3(7,
$OLQHDPLHQWR
GHO3(7,FRQHO
3ODQ(VWUDWpJLFR
,QVWLWXFLRQDO
,GHQWLILFDFLyQGH
5HTXHULPLHQWRV
'LVHxRGHO
0RGHOR
GH6LVWHPDV
,QVWLWXFLRQDOHV
'LVHxRGHO
0RGHOR
GH$UTXLWHFWXUD
7HFQROyJLFD
3ODQHVGH$FFLyQ
(YDOXDFLyQ%6&
'HILQLFLyQ\
RUJDQL]DFLyQ
GHO3(7,
$OLQHDPLHQWR
GHO3(7,FRQHO
3ODQ(VWUDWpJLFR
,QVWLWXFLRQDO
,GHQWLILFDFLyQGH
5HTXHULPLHQWRV
'LVHxRGHO
0RGHOR
GH6LVWHPDV
,QVWLWXFLRQDOHV
'LVHxRGHO
0RGHOR
GH$UTXLWHFWXUD
7HFQROyJLFD
3ODQHVGH$FFLyQ
(YDOXDFLyQ%6&
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
14/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
FG &GUCTTQNNQ FG 5KUVGOCU [ 5GTXKEKQU RNCPVGCFQU GP GN FQEWOGPVQP.KPGCOKGPVQURCTCNC%TGCEKPFG NC5QEKGFCFFG+PHQTOCEKPGPGN2GTQ
'PGNNOKVGGNEKWFCFCPQ[NCUGORTGUCUPQFGDGTCPPGEGUKVCTEQPQEGTSWKPQSWGFGRGPFGPEKCDTKPFCGNUGTXKEKQQEOQGUVQTICPK\CFCNCKPUVKVWEKPRCTCCEEGFGT[WUCTWPUGTXKEKQFGVGTOKPCFQFGNC#FOKPKUVTCEKP2DNKEC.COCPGTCEQOQGUVQUUGTXKEKQUFKIKVCNK\CDNGUUQPQTICPK\CFQU[QHGTVCFQUFGDG
UGTVTCPURCTGPVGRCTCGNWUWCTKQ'UVGGUWPKFGCNCNSWGFGDGTCVGPFGTNCHQTOCGPSWGGNEKWFCFCPQ[NCUGORTGUCUTGUWGNXGPUWUPGEGUKFCFGUFGFCT[TGEKDKTKPHQTOCEKPFG[JCEKCNC#FOKPKUVTCEKP2DNKEC
5GTCFGUGCDNGVCODKPSWGNCOC[QTRCTVGFGNQUUGTXKEKQUFGKPHQTOCEKPRWGFCPUGTTGCNK\CFQUCVTCXUFGTGFGU[UGTCEEGUKDNGUGP+PVGTPGVRQTNQEWCNFGDGTPVQOCTUGNCURTGXKUKQPGUFGNECUQRCTCCVGPFGTNCUPWGXCUFGOCPFCUSWGUGQTKIKPCTPRQTNQUECODKQUGPNCXCTKGFCF[RGPGVTCEKPFGNQUOGFKQUSWGUGVGPFTGPNQURTZKOQUCQURCTCCEEGFGTC+PVGTPGV#EVWCNOGPVGNCOCPGTC OU FKHWPFKFC FGCEEGUQC +PVGTPGVGU C VTCXU FGNCU2%NURGTQNCURTGXKUKQPGUCRWPVCPCSWGRTQPVQQVTQUOGFKQU[HQTOCUFGCEEGUQGUVCTPCNCNECPEGFGEWCNSWKGTWUWCTKQFGNCOCPQEQPNCUEQOWPKECEKQPGUKPCNODTKECU
[NCVGNGHQPCOXKN'PGN2GTNCUECDKPCURDNKECU[NQUEGPVTQUEQOWPKVCTKQUFG CEEGUQ C +PVGTPGV UQP WP OGFKQ CRTQRKCFQ RCTC HCEKNKVCT GN CEEGUQ C NQURQDNCFQTGUFGDCLQUKPITGUQU[FGNCU\QPCUTWTCNGUSWGFGUFGGN'UVCFQ[NCUQTICPK\CEKQPGUEKXKNGUFGDKGTCUGIWKTKORWNUPFQUG
( P S U H V D V \ & LX G D G D Q R V
,QWHUPHGLDULRV
'LVSRVLWLYRV\PHGLRVGH$FFHVV
3 & 7 9 7 H Op I R QR .LRVNR & DE LQ D
& DE OH 0 yY LO 0 XOWLP HG LD 3 ~E OLF D
3 U R Y H H G R U H V
3RUWDOHV
,QWUDQHW
0LQLVWHULRV\2UJDQLVPRV3~EOLFRV
*RELHUQRV/RFDOHV
8QLYHUVLGDGHV\&ROHJLRV
0RGHO R
3URSXHVWR
$UHD GHDFFLyQGHO,1(,
([WUDQHWV
([WUDQHWV
( P S U H V D V \ & LX G D G D Q R V
,QWHUPHGLDULRV
'LVSRVLWLYRV\PHGLRVGH$FFHVV
3 & 7 9 7 H Op I R QR .LRVNR & DE LQ D
& DE OH 0 yY LO 0 XOWLP HG LD 3 ~E OLF D
3 U R Y H H G R U H V
3RUWDOHV
,QWUDQHW
0LQLVWHULRV\2UJDQLVPRV3~EOLFRV
*RELHUQRV/RFDOHV
8QLYHUVLGDGHV\&ROHJLRV
0RGHO R
3URSXHVWR
$UHD GHDFFLyQGHO,1(,
([WUDQHWV
([WUDQHWV
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
15/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKP FG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
2CTC HCEKNKVCT NCFKUVTKDWEKP [EKTEWNCEKPFG NCKPHQTOCEKP [ NCWDKECEKP[RTGUVCEKPFGUGTXKEKQUGN+0'+[GNTGUVQFG NC#FOKPKUVTCEKP2DNKECFGDGPQTICPK\CTWPRQTVCNQXCTKQURQTVCNGUUGEVQTKCNGU'UVGRQTVCNFGDGTCUGTXKUVQEQOQGNRWPVQQRWGTVCFGGPVTCFCOUHEKNTRKFCCOKICDNG [VTCPURCTGPVGRCTC KPVGTCEVWCT EQP NC #FOKPKUVTCEKP 2DNKEC C VTCXU FG +PVGTPGV FQPFG
EQPXGTIGP NCU KPUVKVWEKQPGU [ UGTXKEKQU RDNKEQU ECFC WPC EQP UW RTQRKCUQNWEKPVGEPQNIKECFKURWGUVCUCFCT[TGEKDKTKPHQTOCEKPFG[JCEKCNQUEKWFCFCPQU[GORTGUCU'NRQTVCNFGDGRGTOKVKTNCRTKXCEKFCF[NCCWVGPVKECEKPFGNQUFCVQUSWGUGOCPGLCP[ QHTGEGTNCQREKPFGRGTUQPCNK\CEKPEQOQNCOC[QTCFGRQTVCNGURTKXCFQURCTCSWGECFCEKWFCFCPQQGORTGUCNQCFCRVGCUWUPGEGUKFCFGU
'UVGRQTVCNQRQTVCNGU[ NCUKPVTCPGVUSWGUGFGUCTTQNNGPCNKPVGTKQTFGN'UVCFQFGDGTP HCEKNKVCT G KPVGITCT GN CEEGUQ C NQU UGTXKEKQU FKIKVCNK\CDNGU FGUFGEWCNSWKGTNWICTCVTCXUFGNQUOGFKQU[FKURQUKVKXQUCEVWCNGU[RQTETGCTUGGPNC Q NCU NGPIWCU OU WVKNK\CFCU RQT NC RQDNCEKP GP UGTXKEKQU EQOQ NQUGFWECVKXQU ECUVGNNCPQ SWGEJWC C[OCTC NGIWCU COC\PKECU Q GP NC
RTQOQEKPFGNEQOGTEKQGZVGTKQTECUVGNNCPQKPINU+IWCNOGPVGFGDGTVQOCTGPEWGPVCNCUPGEGUKFCFGUFGNCURGTUQPCUEQPFKUECRCEKFCFGU
.CKPHQTOCEKPSWGOCPGLCGN'UVCFQFGDGTCUGTRWGUVCCFKURQUKEKPFGNCUGORTGUCU[NQUEKWFCFCPQURCTCEQPQEGTNCUECTCEVGTUVKECUFGNCUQRGTCEKQPGU[VTCPURCTGPVCTGNOGTECFQRQTGLGORNQGPVGOCUEQOQGNEQOGTEKQGZVGTKQTNCU KPXGTUKQPGU GN OGTECFQ HKPCPEKGTQ GVE UKP OU TGUVTKEEKP SWG NCRTQVGEEKPFGNQUFCVQURGTUQPCNGU5KPKPHQTOCEKPPQJC[NKDTGOGTECFQPKUG RWGFGP CRTQXGEJCT NCU XGPVCLCU FG NC INQDCNK\CEKP 6CODKP JC[ SWGEQPUKFGTCT NQURTQHWPFQU ECODKQU[ GEQPQOCUSWG UG RWGFGP NQITCT GP NCUVTCPUCEEKQPGU[PGIQEKQUEQPNQURTQXGGFQTGU[ QVTCUKPUVKVWEKQPGUFGNUGEVQTRDNKEQOGFKFQUVCPVQGPVTOKPQUFGTGFWEEKPGPNQUEQUVQUFGVTCPUCEEKP
EQOQGPNQUFGEQOWPKECEKPRCRGNGQFGVGEEKPFGPWGXCUQRQTVWPKFCFGUFGPGIQEKQUIGUVKP [TQVCEKPFGKPXGPVCTKQUGPVTGQVTQURWPVQU
'UVQUTGVQURQPGPGPRTKOGTRNCPQGNVGOCFGNCGUVTWEVWTC[QTICPK\CEKPFGN'UVCFQ [ FGN +0'+ GP RCTVKEWNCT UK SWKGTG LWICT WP RCRGN KORQTVCPVG GP GNRTQEGUQ FG OQFGTPK\CEKP FGN 'UVCFQ [ FGN RGTHKN FG NQU HWPEKQPCTKQU SWGVTCDCLCP GP N 0WGXCU EQORGVGPEKCU [ JCDKNKFCFGU UGTP TGSWGTKFCU RCTCTGURQPFGT C NQU TGVQU SWG RNCPVGG GUVC ECTTGTC INQDCN [ OCPVGPGT PKXGNGUCFGEWCFQU FG ECNKFCF ETGFKDKNKFCF [ QRQTVWPKFCF GP NC RTGUVCEKP FG NQUUGTXKEKQUQHGTVCFQU
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+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
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N #EGTECTNC CFOKPKUVTCEKP[ UWURTQEGUQUC NQUEKWFCFCPQUCPCNK\CPFQNCUQRKPKQPGU QDVGPKFCU GP HQTQU RDNKEQU GPEWGUVCU [ VQFQ VKRQ FGTGIKUVTQ
GNGEVTPKEQRCTCEQPQEGTNQSWGRKGPUCFGNQUUGTXKEKQUSWGUGNGFC
N 5KORNKHKECT NQU RTQEGFKOKGPVQU [ RGTOKVKT NC TGEGREKP [ GPVTGIC FGKPHQTOCEKPWVKNK\CPFQNCUTGFGU[OGFKQUGNGEVTPKEQU
N /GLQTCT NC ECNKFCF [ CORNKCT NC QHGTVC FG NC KPHQTOCEKP NGICNCFOKPKUVTCVKXC [ EQOGTEKCN UQDTG NQU RTQEGUQU [ VTCPUCEEKQPGU RCTCVTCPURCTGPVCT NQUOGTECFQUJCEGTPGIQEKQU[ OCPVGPGTKPHQTOCFQUC NQUEKWFCFCPQU
N (CEKNKVCT GN CEEGUQ C NC KPHQTOCEKP FGN UGEVQT RDNKEQ UKORNKHKECPFQ NCGPVTCFC[JCEKGPFQCOKICDNG[UGIWTCNCPCXGICEKPGP+PVGTPGV
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N &GUETKREKPIGPGTCNFGN2'6+S #RTQDCEKPFGKPKEKQFGN
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N 5GUKQPGUFGVTCDCLQ
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S ODKVQ[QDLGVKXQUFGN2'6+S 1DLGVKXQUGUVTCVIKEQU
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N (CEVQTGUETVKEQUFGZKVQ
N 5GUKQPGUFGVTCDCLQ
N %QOKVFG&KTGEEKP
&GVGTOKPCEKPFGTGURQPUCDNGU
N &GUETKREKP IGPGTCNFGN2'6+S 4GURQPUCDNGUFGN2'6+
N 5GUKQPGUFGVTCDCLQ
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N 5QNKEKVWFHQTOCNFG2'6+GZVGTPQ
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N 5GUKQPGUFGVTCDCLQN /QFGNCOKGPVQFGRTQ[GEVQUN 2NCPGCOKGPVQGUVTCVIKEQ
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'N OGPEKQPCFQ 2NCP EQORTGPFG GN 5KUVGOC FG +PHQTOCEKP %KGPVHKEC [6GEPQNIKECFGN+/#42'5+%6+QTKGPVCFQCNCKPVGTEQPGZKPFGUWUUKUVGOCUKPVGITCEKPFGRTQEGUQU$CUGFG&CVQUEQOP[HEKNCEEGUQCNCKPHQTOCEKPCPKXGNPCEKQPCN#FGOUEQPUKFGTCNCFGHKPKEKPFGNCRNCVCHQTOCUQDTGNCSWGVTCDCLCTNC+PUVKVWEKP
'N 2NCP VCODKP EQORTGPFG GN 5KUVGOC FG %QOWPKECEKP C PKXGN FG #TGC7UWCTKC7PKFCF1RGTCVKXCGNEWCNEQPVGORNCGNGSWKRCOKGPVQGURGEHKEQ[GNUQHVYCTGCRNKECVKXQ
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CUGUQTCOKGPVQ FGN +PUVKVWVQ 0CEKQPCN FG 'UVCFUVKEC G +PHQTOVKEC +0'+EQPHQTOGUGKPFKECGPGN#PGZQ
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5G FGHKPG GN ODKVQ FGN 2'6+ GP VTOKPQU FG RTQEGUQU FG NC QTICPK\CEKPCHGEVCFQU[EQOQEQPUGEWGPEKCFGNCUFKTGEEKQPGUFGNCUTGCUKORNKECFCU5GFGVGTOKPCP NQU QDLGVKXQU GUVTCVIKEQU FG NC QTICPK\CEKP SWG FGDGP UGTEQPUKFGTCFQUGPGN2NCPCUEQOQCSWGNNQUCURGEVQUSWGNCFKTGEEKPEQPUKFGTCHCEVQTGUETVKEQUFGZKVQRCTCGNOKUOQ
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N &GUETKREKPIGPGTCNFGN2'6+
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+IWCNOGPVGUGFGHKPKTGNCNECPEGGUFGEKTNQUQDLGVKXQUGURGEHKEQUFGN2'6+2WGFG UGT PGEGUCTKQ FGVGTOKPCT FKUVKPVQU QDLGVKXQU RCTC ECFC RTQEGUQ FGNRTQ[GEVQ .QU TGURQPUCDNGU FG NQU FKUVKPVQU RTQEGUQU FG NC QTICPK\CEKPCHGEVCFQU RQT GN 2NCP RCTVKEKRCTP FG HQTOC CEVKXC GP NC FGHKPKEKP FG NQUQDLGVKXQUUKPRGTFGT FGXKUVCNQUTGUWNVCFQUFGNCCEVKXKFCFCPVGTKQT
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N &GUETKREKPIGPGTCNFGN2'6+
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N %QOKVFG&KTGEEKPN &KTGEVQTGUFG#TGCU7UWCTKCUN ,GHGFG2TQ[GEVQ
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N 'SWKRQUFGVTCDCLQN &GUETKREKPIGPGTCNFGN2'6+
N .KUVCFQFGQDLGVKXQUFG2'6+N &GUETKREKPIGPGTCNFGRTQEGUQUFGNCQTICPK\CEKPCHGEVCFQUN .KUVCFQFGWUWCTKQU
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N 2NCPFGVTCDCLQ
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N 2NCPKHKECEKPGUVTCVIKECN 'UVKOCEKP
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2TQFWEVQU
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N 2NCPFGVTCDCLQN .KUVCFQFGWUWCTKQU
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N 2NCPFGVTCDCLQS #EGRVCEKPFGNRNCPFGVTCDCLQ
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N %QOKVFGFKTGEEKPN &KTGEVQTGUFGWUWCTKQUN ,GHGFG2TQ[GEVQ
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UVG PQ GZKUVKGTC Q GUVWXKGUG FGUCEVWCNK\CFQ GN GSWKRQ FG GUVWFKQ UGGPECTICT FGEQPXQECTCWPCTGWPKPCNPKXGNFKTGEVKXQ[CNRGTUQPCNENCXGFGNCQTICPK\CEKPEQPGNHKPFGSWGUVQURWGFCPFCTUWQRKPKPCEGTECFGNC OKUKP FG NC QTICPK\CEKP RTQEGFKOKGPVQ HQTOCN Q GP QVTQ ECUQ FCTHQTOCCNCXKUKPSWGNC#NVC&KTGEEKPVKGPGFGNCOKUOC
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6QOCPFQ EQOQ DCUG NC OKUKP FG NC KPUVKVWEKP KFGPVKHKECFC GP NC#EVKXKFCF UG FGVGTOKPCTP NQU QDLGVKXQU EQTRQTCVKXQU NQU EWCNGURGTOKVKTPGURGEKHKECTNQURTQRUKVQUFGNCQTICPK\CEKPGKFGPVKHKECTNQUCURGEVQUSWGPGEGUCTKCOGPVGUGFGDGPEQPVTQNCT[VQOCTGPEWGPVCRCTCSWGUGRWGFCPNQITCTGUVQUQDLGVKXQUEQPGNHKPFGSWGUVQUEQCF[WXGPCNEWORNKOKGPVQFGNCOKUKPFGNCKPUVKVWEKP
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D &GUETKREKP
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C 1DLGVKXQU
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D &GUETKREKP
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6QOCFQ EQOQ DCUG NQU HCEVQTGU FG ZKVQ KFGPVKHKECFQU GP NC VCTGCCPVGTKQTUGRTQEGFGTCKFGPVKHKECTNQUHCEVQTGUETVKEQUFGZKVQGUFGEKTCSWGNNQUHCEVQTGUSWGFGHKPKVKXCOGPVGFGDGPFGTGCNK\CTUGEQPGNHKPFGEWORNKTEQPNQUQDLGVKXQUFGN%GPVTQ+PHQTOVKEQ
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.C KPHQTOCEKP QDVGPKFC GP GUVC CEVKXKFCF UG VGPFT GP EWGPVC GP NCGNCDQTCEKPFGNQUTGSWKUKVQU
6CTGC 2TQFWEVQU 6EPKECU[2TEVKECU 2CTVKEKRCPVGU5GNGEEKP[CPNKUKUFGCPVGEGFGPVGU
N 8CNQTCEKPFGCPVGEGFGPVGU
N 5GUKQPGUFGVTCDCLQ N %QPUWNVQTGUN %QPUWNVQTGU
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N .KUVCFQFGTGSWKUKVQU
N 4GSWKUKVQUIGPGTCNGU
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5GUGNGEEKQPCPNCUHWGPVGUFGKPHQTOCEKP[FQEWOGPVCEKPCEQPUKFGTCTGPGUVGGUVWFKQVGPKGPFQGPEWGPVCVQFQUCSWGNNQUCPVGEGFGPVGUFGKPVGTURNCP
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#UKOKUOQUGFGDGGPVTGXKUVCTC NCURGTUQPCUFGNCQTICPK\CEKPSWGRWGFCP
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N &GUETKREKPIGPGTCNFGRTQEGUQUFGNCQTICPK\CEKPCHGEVCFQU
N .KUVCFQFGQDLGVKXQUFG2NCPGUCPVGTKQTGU
N .KUVCFQFGWUWCTKQU
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N /QFGNQFGXKUVC RCPQTOKECKPUVKVWEKQPCN
N 6EPKEC12'&'21
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N +PHQTOCEKPTGNGXCPVGN #PNKUKUFGCPVGEGFGPVGU
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S 4GSWKUKVQUIGPGTCNGU
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N #PNKUKUFGKPHQTOCEKP
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'N QDLGVKXQ FGN GUVWFKQ FG UKUVGOCUFG KPHQTOCEKP CEVWCNGU GU QDVGPGT WPCXCNQTCEKP FG NC UKVWCEKP CEVWCN CN OCTIGP FG NQU TGSWKUKVQU FGN NKUVCFQCRQ[PFQUG GP ETKVGTKQU TGNCVKXQU C HCEKNKFCF FG OCPVGPKOKGPVQFQEWOGPVCEKPHNGZKDKNKFCFHCEKNKFCFFGWUQGVE'PGUVCCEVKXKFCFUGFGDGVGPGTGP EWGPVC NCQRKPKP FG NQU WUWCTKQU [CSWGCRQTVCTP GNGOGPVQU FGXCNQTCEKPEQOQRQTGLGORNQUWPKXGNFGUCVKUHCEEKPEQPECFCUKUVGOCFGKPHQTOCEKP
5G UGNGEEKQPCP NQU UKUVGOCU FG KPHQTOCEKP CEVWCNGU SWG UQP QDLGVQ FGN
CPNKUKU[UG NNGXC CECDQGN GUVWFKQFGNQUOKUOQUEQP NCRTQHWPFKFCF [GNFGVCNNGSWG UGFGVGTOKPG EQPXGPKGPVGGP HWPEKPFG NQU QDLGVKXQUFGHKPKFQURCTCGN2'6+'UVG GUVWFKQRGTOKVGRCTCECFCUKUVGOCFGVGTOKPCTUWUECTGPEKCU[XCNQTCTNQU'UVCXCNQTCEKPUG WVKNK\CTGPGN&KUGQFGNOQFGNQFGUKUVGOCUFGKPHQTOCEKPFQPFGUGCPCNK\CTNCEQDGTVWTCFGNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGUEQPTGURGEVQCNQUTGSWKUKVQU
6CTGC 2TQFWEVQU6EPKECU[2TEVKECU
2CTVKEKRCPVGU
#NECPEG[QDLGVKXQUFGNGUVWFKQFGNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGU
N .KUVCFQFGQDLGVKXQUN 1DLGVKXQUFGNGUVWFKQFG
NQUUKUVGOCUFGKPHQTOCEKPCEVWCNGUN +FGPVKHKECEKPFG5KUVGOCU
FGKPHQTOCEKPCEVWCNGU
N 5GNGEEKP
N 5GUKQPGUFG
VTCDCLQ
N %QPUWNVQTGUKPHQTOVKEQU
N %QPUWNVQTGU
N 7UWCTKQUGZRGTVQU
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)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
6CTGC 2TQFWEVQU6EPKECU[2TEVKECU
2CTVKEKRCPVGU
#PNKUKUFGNQUUKUVGOCUFGKPHQTOCEKP
CEVWCNGU
N &GUETKREKPIGPGTCNFGUKUVGOCUFGKPHQTOCEKPCEVWCNGU
N 5GUKQPGUFGVTCDCLQ
N &KCITCOCFG
TGRTGUGPVCEKP
N %QPUWNVQTGUN %QPUWNVQTGU
KPHQTOVKEQUN 7UWCTKQU
GZRGTVQUN 'SWKRQFGN
RTQ[GEVQN 'SWKRQFG
UQRQTVGVEPKEQN 4GURQPUCDNGFG
OCPVGPKOKGPVQ
8CNQTCEKPFGNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGU
N 8CNQTCEKPFGNCUKVWCEKPCEVWCN
N 5GUKQPGUFGVTCDCLQ
N %QPUWNVQTGUN %QPUWNVQTGU
+PHQTOVKEQU
#NECPEG[QDLGVKXQUFGNGUVWFKQFGNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGU#RCTVKTFGNCFGUETKREKPIGPGTCNFGNQURTQEGUQUFGNCQTICPK\CEKPCHGEVCFQURQTGN2NCP'UVTCVIKEQFG6GEPQNQICUFG+PHQTOCEKP2'6+UGFGVGTOKPCSWUKUVGOCUFGKPHQTOCEKPCEVWCNGUUGGPEWGPVTCPFGPVTQFGNODKVQFGNRNCPUGUGNGEEKQPCPFGNQUUKUVGOCUGZKUVGPVGUNQUSWGFGDGPUGTCPCNK\CFQUCUEQOQNQUQDLGVKXQUFGNGUVWFKQFGECFCWPQ&GGUVCHQTOCUGGUVCDNGEGGNFQOKPKQFGNQUUKUVGOCUFGKPHQTOCEKPFG NCQTICPK\CEKPCEQPUKFGTCT6CODKPUGVKGPGP GP EWGPVC NQU QDLGVKXQU FGHKPKFQU RCTC GN 2NCP FG 'UVTCVIKEQ FG6GEPQNQICUFG+PHQTOCEKPGPHWPEKPFGNQUEWCNGUUGGUVCDNGEGNCCORNKVWF[RTQHWPFKFCFEQPNCSWGUGFGDGTFGUCTTQNNCTGUVCCEVKXKFCF
.QUQDLGVKXQUFGN2NCP'UVTCVIKEQFG6GEPQNQICUFG+PHQTOCEKPUGEQORNGVCP
EQP NQU QDLGVKXQUFGHKPKFQU GPGUVC VCTGC RCTC GNGUVWFKQ FG NQU UKUVGOCUFGKPHQTOCEKPCEVWCNGU
.C KPHQTOCEKP TGNCVKXC C NQU UKUVGOCU FG KPHQTOCEKP SWGFCP CEVWCNOGPVGUQRQTVGCNQURTQEGUQUCHGEVCFQURQTGN2'6+UGQDVKGPGOGFKCPVGUGUKQPGUFGVTCDCLQEQPNQUWUWCTKQU[GNCRQ[QFGNRGTUQPCNKPHQTOVKEQSWGUGEQPUKFGTGPGEGUCTKQ
2TQFWEVQU
&GGPVTCFC
N .KUVCFQFGQDLGVKXQU
N &GUETKREKPIGPGTCNFGRTQEGUQUFGNCQTICPK\CEKPCHGEVCFQUN .KUVCFQFGWUWCTKQUN 'SWKRQUFGVTCDCLQ
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
50/138
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+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
&GUCNKFC
N .KUVCFQFGQDLGVKXQUS 1DLGVKXQUFGNGUVWFKQFGNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGU
N +FGPVKHKECEKPFGUKUVGOCUFGKPHQTOCEKPCEVWCNGUCHGEVCFQURQTGN2'6+
2TEVKECU
N 5GNGEEKPN 5GUKQPGUFGVTCDCLQ
2CTVKEKRCPVGU
N %QPUWNVQTGUN %QPUWNVQTGU+PHQTOVKEQUN 7UWCTKQUGZRGTVQU
#PNKUKUFGNQUUKUVGOCUFGKPHQTOCEKP
'PGUVCVCTGCUGNNGXCCECDQGNGUVWFKQFGNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGUCHGEVCFQURQTGN2'6+2CTCECFCUKUVGOCFGKPHQTOCEKPUGTGEQIGPCNOGPQUNCUECTCEVGTUVKECUDUKECUTGNCVKXCUCFCVQUUQHVYCTGFGCRNKECEKPRTQEGUQUFGNC QTICPK\CEKP C NQU SWG FC UQRQTVG [ FG SW HQTOC NQ JCEG HNGZKDKNKFCFECTGPEKCUTKGUIQU[RQUKDNGUCOGPC\CU
'PHWPEKPFGNVKRQFGUKUVGOCFGKPHQTOCEKP[FGNQUQDLGVKXQUFGUWGUVWFKQUG TGEQRKNC CFGOU RCTC ECFC WPQ FG GNNQU KPHQTOCEKP RTQEGFGPVG FGFKXGTUQURWPVQUFGXKUVCNCQRKPKPFGWUWCTKQUFGNQUUKUVGOCUFGKPHQTOCEKPFGCPCNKUVCUFGFGUCTTQNNQFGNRGTUQPCNFGQRGTCEKPGVE
2TQFWEVQU
&GGPVTCFC
N &GUETKREKPIGPGTCNFGRTQEGUQUFGNCQTICPK\CEKPCHGEVCFQUN .KUVCFQFGQDLGVKXQUN +FGPVKHKECEKPFGUKUVGOCUFGKPHQTOCEKPCEVWCNGUCHGEVCFQURQTGN2'6+
&GUCNKFC
N &GUETKREKPIGPGTCNFGUKUVGOCUFGKPHQTOCEKPCEVWCNGU
2TEVKECU
N 5GUKQPGUFGVTCDCLQN &KCITCOCFGTGRTGUGPVCEKP
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
51/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
2CTVKEKRCPVGU
N %QPUWNVQTGU
N %QPUWNVQTGUKPHQTOVKEQU
N 7UWCTKQUGZRGTVQU
N 'SWKRQFGNRTQ[GEVQN 'SWKRQFGUQRQTVGVEPKEQ
N 4GURQPUCDNGFGOCPVGPKOKGPVQ
8CNQTCEKPFGNQUUKUVGOCUFGKPHQTOCEKP
7PCXG\FGUETKVCUNCUECTCEVGTUVKECUFGNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGUUGCPCNK\CP NQU RTQDNGOCU TGCNGU [ RQVGPEKCNGU QRKPKQPGU GVE 5G QDVKGPGPEQPENWUKQPGU[WPCXCNQTCEKPNQOUQDLGVKXCRQUKDNGFGECFCWPQFGGNNQU'UKORQTVCPVGNQITCTGUVCQDLGVKXKFCF[C SWGNCXCNQTCEKPRQFTKPHNWKTGP NCFGEKUKP FG NC UWUVKVWEKP Q OGLQTC FG NQU UKUVGOCU FG KPHQTOCEKP GP NQU
RTZKOQUCQU
%QPXKGPGUGCNCTSWGGUVCXCNQTCEKPPQUGTGCNK\CGPEWCPVQCEQDGTVWTCFGTGSWKUKVQU UKPQ EQP TGURGEVQ C CURGEVQU KPVTPUGEQU Q FG GHKEKGPEKC FG ECFCUKUVGOCFGKPHQTOCEKPTGNCVKXQUCHCEKNKFCFFGOCPVGPKOKGPVQQRGTCVKXKFCFPKXGNFGUGTXKEKQEQUVGUGVE
2TQFWEVQU
&GGPVTCFC
N .KUVCFQFGQDLGVKXQU
N &GUETKREKPIGPGTCNFGUKUVGOCUFGKPHQTOCEKPCEVWCNGU
&GUCNKFC
N 8CNQTCEKPFGNCUKVWCEKPCEVWCN
2TEVKECU
N 5GUKQPGUFGVTCDCLQ
N +ORCEVQGPNCQTICPK\CEKP
2CTVKEKRCPVGU
N %QPUWNVQTGU
N %QPUWNVQTGUKPHQTOVKEQU
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
52/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
&KUGQFGNOQFGNQFGUKUVGOCUFGKPHQTOCEKP
'NQDLGVKXQFGGUVCCEVKXKFCFGUKFGPVKHKECT[FGHKPKTNQUUKUVGOCUFGKPHQTOCEKPSWGXCPCFCTUQRQTVGCNQURTQEGUQUFGNCQTICPK\CEKPCHGEVCFQURQTGN2NCP
'UVTCVIKEQFG6GEPQNQICFG+PHQTOCEKP2CTCGNNQGPRTKOGTNWICTUGCPCNK\CNC EQDGTVWTC SWG NQU UKUVGOCU FG KPHQTOCEKP CEVWCNGU FCP C NQU TGSWKUKVQUTGEQIKFQU GP GN ECVNQIQ GNCDQTCFQ GP NCU CEVKXKFCFGU 'UVWFKQ FG NCKPHQTOCEKPTGNGXCPVGGKFGPVKHKECEKPFGTGSWKUKVQU 'UVQRGTOKVKTGHGEVWCTWPFKCIPUVKEQFGNCUKVWCEKPCEVWCNCRCTVKTFGNEWCNUGUGNGEEKQPCPNQUUKUVGOCUFG KPHQTOCEKP CEVWCNGU EQPUKFGTCFQU XNKFQU KFGPVKHKECPFQ NCU OGLQTCU CTGCNK\CTGPNQUOKUOQU
2QT NVKOQ UG FGHKPGP NQU PWGXQU UKUVGOCU FG KPHQTOCEKP PGEGUCTKQU RCTCEWDTKTNQUTGSWKUKVQU[HWPEKQPGUFGNQURTQEGUQUPQUQRQTVCFQURQTNQUUKUVGOCUCEVWCNGUUGNGEEKQPCFQU
6GPKGPFQGPEWGPVCNQUTGUWNVCFQUCPVGTKQTGUUGGNCDQTCGNOQFGNQFGUKUVGOCUFG KPHQTOCEKP XNKFQ RCTC FCT UQRQTVG C NQU RTQEGUQU FG NC QTICPK\CEKPKPENWKFQUGPGNODKVQFGN2NCP'UVTCVIKEQFG6GEPQNQICUFG+PHQTOCEKP
6CTGC 2TQFWEVQU6EPKECU[2TEVKECU
2CTVKEKRCPVGU
&KCIPUVKEQFGNCUKVWCEKPCEVWCN
N &KCIPUVKEQFGNCUKVWCEKPCEVWCNS 4GNCEKPFGUKUVGOCU
FGKPHQTOCEKPSWGUGEQPUGTXCP[OGLQTCUPGEGUCTKCU
N /CVTKEKCN N %QPUWNVQTGU
&GHKPKEKPFGNOQFGNQFGUKUVGOCUFGKPHQTOCEKP
N /QFGNQFGUKUVGOCUFGKPHQTOCEKP N /CVTKEKCNN &KCITCOCFGTGRTGUGPVCEKP
N 5GUKQPGUFGVTCDCLQ
N %QPUWNVQTGUN %QPUWNVQTGUKPHQTOVKEQU
N 7UWCTKQUGZRGTVQU
&KCIPUVKEQFGNUKUVGOCFGKPHQTOCEKP
2CTC NNGICT C WP FKCIPUVKEQUQDTGNC UKVWCEKP CEVWCN UGVKGPG GPEWGPVC NCXCNQTCEKPFGNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGUTGCNK\CFCGPNCCEVKXKFCFFGGUVWFKQFGNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGU[UGGUVWFKCNCEQDGTVWTCFGTGSWKUKVQUSWGUGVKGPGEQPGNNQU
'UVQ RGTOKVG FGVGTOKPCT NQU TGSWKUKVQU FGN ECVNQIQ PQ EWDKGTVQU RQT NQUUKUVGOCUFGKPHQTOCEKPCEVWCNGUGUVWFKCPFQUWCURGEVQETVKEQ[RTKQTKFCF
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
53/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
'PRCTCNGNQUGCPCNK\CGNOQFGNQFGKPHQTOCEKPQDVGPKFQGPNCVCTGCCPNKUKUFG NCU PGEGUKFCFGU FG KPHQTOCEKP 5G FGVGTOKPC UK GZKUVGP GPVKFCFGU QTGNCEKQPGUFGNOKUOQSWGPQCRCTGEGPTGEQIKFCUGPNCUKVWCEKPCEVWCNQSWGGUVCPFQTGEQIKFCUUWVTCVCOKGPVQCEVWCNPQTGURQPFGCNQUPWGXQUTGSWKUKVQU
%QOQ TGUWNVCFQ FGN CPNKUKU CPVGTKQT UG UGNGEEKQPCP NQU UKUVGOCU FGKPHQTOCEKP C EQPUGTXCT [ UG GNCDQTC UK RTQEGFG NC TGNCEKP FG OGLQTCU CTGCNK\CTGPECFCWPQFGGNNQURCTCEWDTKTNQUTGSWKUKVQUSWGNGCHGEVCP
2TQFWEVQU
&GGPVTCFC
N /QFGNQFGKPHQTOCEKPN .KUVCFQFGTGSWKUKVQUN 8CNQTCEKPFGNCUKVWCEKPCEVWCN
&GUCNKFC
N &KCIPUVKEQFGNCUKVWCEKPCEVWCNS 4GNCEKP FG UKUVGOCU FG KPHQTOCEKP SWG UG EQPUGTXCP [ OGLQTCU
PGEGUCTKCU6EPKECU
N /CVTKEKCN
2CTVKEKRCPVGU
N %QPUWNVQTGUN #PCNKUVCU
&GHKPKEKPFGNOQFGNQFGUKUVGOCUFGKPHQTOCEKPTGSWGTKFQ
'UVC VCTGC VKGPG EQOQ QDLGVKXQ TGRTGUGPVCT GN EQPLWPVQ FG UKUVGOCU FGKPHQTOCEKP SWG FCP UQRQTVG C NQU RTQEGUQU FG NC QTICPK\CEKP CHGEVCFQUFGUETKDKGPFQ UWU TGNCEKQPGU G KPVGTHCEGU CU EQOQ FGHKPKT SW UKUVGOCU FGKPHQTOCEKP CEVWCNGU UG OCPVGPFTP EQP NCU OGLQTCU RTQRWGUVCU [ SWUKUVGOCUFGKPHQTOCEKPPWGXQUEWDTKTPNQUTGSWKUKVQUPQ UQRQTVCFQURQTNQUUKUVGOCUFGKPHQTOCEKPCEVWCNGU
2CTCKFGPVKHKECTECFCUKUVGOCFGKPHQTOCEKPPWGXQUGCPCNK\CP
N .QUUKUVGOCUFGKPHQTOCEKPCEVWCNGUSWGUGEQPUGTXCP
N .QU TGSWKUKVQU PQ EWDKGTVQU RQT NQU UKUVGOCU FG KPHQTOCEKP CEVWCNGU 5GTGCNK\C WPC KFGPVKHKECEKP KPKEKCN FG UKUVGOCU FG KPHQTOCEKP CITWRCPFQ
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
54/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
CEVKXKFCFGUJQOQIPGCUFG NQURTQEGUQUFGNCQTICPK\CEKPCHGEVCFQUSWGCEVCPUQDTGKPHQTOCEKPEQOP
N &KHGTGPVGU VKRQU FG UKUVGOCU FG KPHQTOCEKP FG IGUVKP FG UQRQTVG C NCVQOCFGFGEKUKQPGUGURGEKCNGUGVE
N +PVGTHCEGUGPVTGUKUVGOCUFGKPHQTOCEKPEQPGNQDLGVKXQFGOKPKOK\CTNCU
N 6GEPQNQICGURGEKCNTGSWGTKFCUKRTQEGFG
.CU EQPENWUKQPGU QDVGPKFCU FG FKEJQ CPNKUKU UKTXGP RCTC KFGPVKHKECT ECFCUKUVGOCFGKPHQTOCEKPPWGXQ[GNCDQTCTGNOQFGNQFGUKUVGOCUFGKPHQTOCEKP
2QTNVKOQ[EQPVCPFQEQPNCGZRGTKGPEKCFGNQURCTVKEKRCPVGUGPGUVCVCTGCUGQDVKGPGGNOQFGNQFGUKUVGOCUFGKPHQTOCEKPSWGKPENW[GWPFKCITCOCFGTGRTGUGPVCEKP FG VQFQU GNNQU EQP UWU EQPGZKQPGU G KPVGTHCEGU [ WPCFGUETKREKPFGECFCUKUVGOCFGKPHQTOCEKPEQPGNEQPLWPVQFGCEVKXKFCFGU[TGSWKUKVQUSWGEWDTGCUEQOQGNVKRQFGUKUVGOCFGSWGUGVTCVC
2TQFWEVQU&GGPVTCFC
N &KCIPUVKEQUKVWCEKPCEVWCN
N /QFGNQFGRTQEGUQUFGNCQTICPK\CEKP
N /QFGNQFGKPHQTOCEKP
&GUCNKFC
N /QFGNQFGUKUVGOCUFGKPHQTOCEKP
6EPKECU
N /CVTKEKCN
2TEVKECU
N &KCITCOCFGTGRTGUGPVCEKP
N 5GUKQPGU FGVTCDCLQ
2CTVKEKRCPVGU
N %QPUWNVQTGU
N %QPUWNVQTGUKPHQTOVKEQU
N 7UWCTKQUGZRGTVQU
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
55/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
'52'%+(+%#%+0&'.155+56'/#5&'+0(14/ #%+024127'5615
.WGIQFGKFGPVKHKECTUGNCUGPVKFCFGU[NCURQUKDNGUDCUGUFGFCVQUEQTRQTCVKXCUUGRTQEGFKCKFGPVKHKECTNQUUKUVGOCUFGKPHQTOCEKPSWGJCPFGFGUCTTQNNCTUGFGOCPGTCSWGUVCNQITGEWORNKTEQPUWUQDLGVKXQURTQITCOCFQU
'PDCUGCNQUTGSWGTKOKGPVQUFGKPHQTOCEKPFGNCKPUVKVWEKP[FGNGUVWFKQFGNQUUKUVGOCUFGKPHQTOCEKPGZKUVGPVGUUGJC XKUVQRQTEQPXGPKGPVGRTQRQPGTWP 5KUVGOC +PVGITCN FG NC +PUVKVWEKP FGPQOKPCFQ 5+56'/# &'+0(14/#%+0 %+'06(+%# ; 6'%01.)+%# &'. +/#42' 5+%6+ SWGEQORTGPFGNQUPKXGNGUEKGPVHKEQVGEPQNIKEQ[CFOKPKUVTCVKXQNQUEWCNGUGUVPEQPHQTOCFQURQTFKXGTUQUOFWNQU[UWDOFWNQUEQPXKIGPEKCGPGNOGFKCPQ[NCTIQRNC\Q[SWGRGTOKVCPNQITCTNQUQDLGVKXQUKPUVKVWEKQPCNGU
.CKFGPVKHKECEKPFGNQUOFWNQU[UWDOFWNQUUGJCDCUCFQGPNCCRNKECEKPFG6EPKECU/CVTKEKCNGU&G GUVC HQTOCUG JCEQPUVTWKFQ NCOCVTK\2TQEGUQ 'PVKFCFFG&CVQUSWGTGRTGUGPVCGNVTCVCOKGPVQNIKEQFGNQURTQEGUQUUQDTGNQU
FCVQUFGNUKUVGOCCITWRCPFQNQURTQEGUQU[NQUFCVQUGPFKUVKPVQUOFWNQU
&G CEWGTFQ C NCU PGEGUKFCFGU FG KPHQTOCEKP FGN +/#42' UG ETGG RQTEQPXGPKGPVGGNFGUCTTQNNQFGNQUUKIWKGPVGU5KUVGOCUFG+PHQTOCEKP
5KUVGOCUGUVTCVIKEQU
5KUVGOCFGKPHQTOCEKPIGTGPEKCN 5KUVGOCFGKPHQTOCEKPIGQITHKEQ
5KUVGOCUVEVKEQU
5KUVGOCFGKPHQTOCEKPFGPQTOCU[OGVQFQNQICU 5KUVGOCFGKPHQTOCEKPFGPQTOCUNGICNGU
5KUVGOCFGKPHQTOCEKPFGVTOKVGFQEWOGPVCTKQ
5KUVGOCVEPKEQQRGTCVKXQU
5KUVGOCFGKPHQTOCEKPEKGPVHKEC[VGEPQNIKEC 5KUVGOC+PVGITCFQFGIGUVKPCFOKPKUVTCVKXC5+)# 5KUVGOCFGKPHQTOCEKPFGEQPVTQNFGXKUKVCU 5KUVGOCFGKPHQTOCEKPFGRTQOQEKP 5KUVGOCFGDKDNKQVGEC 5KUVGOCFGCTEJKXQU
5KUVGOCKPVGTKPUVKVWEKQPCNGU
5KUVGOCFGKPHQTOCEKP9GD 5KUVGOC+PVTCPGV 5KUVGOC'ZVTCPGV
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
56/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
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'UVQUUKUVGOCUUGETGCTPEQPNCHKPCNKFCFFGUCVKUHCEGTNQUTGSWGTKOKGPVQUFGKPHQTOCEKP FG VQFQ GN RGTUQPCN EKGPVHKEQVEPKEQ [ CFOKPKUVTCVKXQEQPUKFGTCPFQVQFQUNQUPKXGNGULGTTSWKEQU
.C KPVGITCEKP FG GUVQU UKUVGOCUFG KPHQTOCEKP FCTPQTKIGP CN UKUVGOC FG
KPHQTOCEKPKPVGITCNFGN+/#42'FGPQOKPCFQ5+56'/#&'+0(14/#%+0%+'06(+%#;6'%01.)+%#&'.+/#42'5+%6+
'UVQUUKUVGOCUCUWXG\GUVPFKXKFKFQUGPOFWNQU[UVQUGPUWDOFWNQUNQUEWCNGUUGFGUETKDGPCEQPVKPWCEKP
5KUVGOCFGKPHQTOCEK PEKGPVHKEC[VGEPQNIKEC
C 5KUVGOCFGKPHQTOCEKPFGTGEWTUQUJKFTQDKQNIKEQU
1DLGVKXQ
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GNNCEQPUWTGURGEVKXCUGIWTKFCFUQDTGNCFCVCDKQNIKEC RGUSWGTCFGNQUTGEWTUQU JKFTQDKQNIKEQU C HKP FG GXCNWCT [ FKCIPQUVKECT GN PKXGNRQDNCEKQPCNFGNQUTGEWTUQURGUSWGTQUOCTKPQUGZRNQVCFQU
&GUETKREKP
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/FWNQTGEWTUQURGNIKEQU
'UVCTEQPHQTOCFQRQTUWDOFWNQU
5WDOFWNQRGNIKEQ2TQEGUCTKPHQTOCEKPTGHGTGPVGC
%CRVWTCU[ FGUGODCTSWGU FGGURGEKGURGNIKECURQT RWGTVQUTGCUTGIKQPGUGVE
&CVQUFGECRVWTC[GUHWGT\QFGRGUEC &CVQUDKQNIKEQU[DKQOVTKEQUGPVTGQVTQU
5WDOFWNQOCOHGTQUOCTKPQU2TQEGUCTFCVQUUQDTG
%GPUQUFGNQDQUOCTKPQUPOGTQRQTGURGEKGUUGZQGFCFGVE %QORQUKEKPFGFKGVCVGOHTGEWGPEKCGVE %CRVWTCKPEKFGPVCNFGEGVEGQUGPNCRGUSWGTCKPFWUVTKCN 0OGTQFGGURGEKGUVCUCUFGECRVWTCRQTECNCUFGETWEGTQU %NEWNQFGNGUHWGT\QRGUSWGTQ
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
57/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
5WDOFWNQ CXGU OCTKPCU 'UVG UWDOFWNQ RTQEGUCT RTKPEKRCNOGPVGFCVQUFG
%GPUQURQDNCEKQPCNGUFGCXGUIWCPGTCU &KGVCFGNCUCXGUIWCPGTCU
2CTOGVTQUTGRTQFWEVKXQUGVE /FWNQFGOGTUCNGU[EQUVGTQU
'UVGOFWNQEQPUKFGTCFQUUWDOFWNQU
5WDOFWNQFGOGTUCNGU2TQEGUCTRTKPEKRCNOGPVGFCVQUUQDTG
%CRVWTCFGRGEGUFGOGTUCNGURQTRWGTVQ\QPCHGEJCGVE &CVQUDKQNIKEQUDKQOVTKEQU[QVTQU
5WDOFWNQEQUVGTQU'UVGUWDOFWNQRTQEGUCTFCVQUFG
%CRVWTC [ GUHWGT\QRQT GURGEKGU TGCU[ CTVGUFGRGUEC FG NC HNQVCCTVGUCPCN
&CVQUDKQNIKEQUDKQOVTKEQU[GEQPOKEQUFGGURGEKGUEQUVGTCU
/FWNQTGEWTUQURQVGPEKCNGU
'UVGOFWNQRTQEGUCTFCVQUTGNCEKQPCFQUC
%CRVWTCUFGGURGEKGUFGUGODCTSWGUNWICTGUHGEJCGVE &CVQUDKQNIKEQUFGTGEWTUQURQVGPEKCNGU $KQFKXGTUKFCFOCTKPC 'XGPVQU'N0KQGPVTGQVTQU
/FWNQKPXGTVGDTCFQUOCTKPQU
'UVGOFWNQUGTGHKGTGCNRTQEGUCOKGPVQFGFCVQU
$KQNIKEQ RGUSWGTQUFGKPXGTVGDTCFQUOCTKPQU $KQOVTKEQUFGKPXGTVGDTCFQUOCTKPQU %CNEWNQ FG PKXGN RQDNCEKQPCN FG OQNWUEQU EQPEJC FG CDCPKEQ
ECTCEQNEJCPSWGGVE %CRVWTC[GUHWGT\QFGNECNCOCTIKICPVG 0OGTQFGQRGTCEKQPGUVKGORQFGQRGTCEKPGVE
D 5KUVGOCFGKPHQTOCEKPFGKPX GUVKICEKQPGUQEGCPQITHKECU
1DLGVKXQ
%QPVCT EQP WP UKUVGOC FG KPHQTOCEKP KPVGITCFQ RCTC NC ECRVCEKP [RTQEGUCOKGPVQFGNCFCVCTGHGTKFCCRTQEGUQUHUKEQUSWOKEQU[DKQNIKEQU
8/9/2019 Planes Estrategicos de Tecnologia de Informacion
58/138
)WC6GTKEQ 2TEVKECRCTCNC'NCDQTCEKPFG2NCPGU'UVTCVIKEQUFG6GEPQNQICUFG+PHQTOCEKP
+PUVKVWVQ0CEKQPCNFG'UVCFUVKECG+PHQTOVKEC
FGNOCT[CSWGGZKUVGCNCHGEJCITCPECPVKFCFFGKPHQTOCEKPHWGPVGUQDTGETWEGTQU QEGCPQITHKEQU VCPVQ GP HQTOWNCTKQU RCRGN EQOQ GP OGFKQUOCIPVKEQUVTCVCFQUEQPFKHGTGPVGUWVKNKVCTKQU
&GUETKREKP
'UVGUKUVGOCGUVCTKPVGITCFQRQTOFWNQU
/FWNQFGQEGCPQITCHCHUKEC
'UVGOFWNQTGIKUVTCTKPHQTOCEKPTGHGTKFQC
6TCVCOKGPVQ FG FCVQU EQPEGTPKGPVGU C NC VGORGTCVWTC FGN OCTUCNKPKFCFGVE
/WGUVTGQU [ TGIKUVTQ FG CPQOCNCU FG VGORGTCVWTC ECRVCFC FG NQUNCDQTCVQTKQUEQUVGTQU
%TWEGTQUQEGCPQITHKEQ[FGGXCNWCEKP /QPKVQTGQURGUSWGTQU[DWSWGUFGQRQTVWPKFCF
/FWNQFGQEGCPQITCHCSWOKEC
'UVGOFWNQTGIKUVTCTKPHQTOCEKPTGHGTKFCC
0WVTKGPVGUHQUHCVQUUKNKECVQUPKVTCVQUPKVTKVQU 1ZIGPQFKUWGNVQENQTQHKNCCOQPKCEQCNECNKPKFCFHUHQTQPKVTIGPQ
GVE
/FWNQFGQEGCPQITCHCDKQNIKEC
4GIKUVTCTKPHQTOCEKPTGHGTGPVGCDGPVQUOCTKPQURTQFWEEKPRTKOCTKC[RTQFWEEKPUGEWPFCTKCEW[CFCVCUGTGHKGTGC
#DWPFCPEKC [ DKQOCUC FG GURGEKGU FGN OCETQ\QQDGPVQU FG HQPFQDNCPFQ (KVQRNCPEVQPOCTKPQOKETQRNCPEVQP[RKEQRNCPEVQP 1TICPKUOQURTQFWEVQTGUFGOCTGCUTQLCU +PFKECFQTGUDKQNIKEQUFGOCUCUFGCIWC
8/9/2019 Planes Estrategicos de Tecnologia de Inform
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