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Services and maintenance for the
critical linkin emergency power systems.
6 0 H a n o v e r R o a d , F l o r h a m P a r k , N e w J e r s e y 07 9 3 2 U . S . A .
8 0 0 - 8 0 0 - A S C O ( 2 7 2 6 ) F a x : 9 7 3 - 9 6 6 - 2 0 5 4
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Maintaining power
in an emergency.
Power outages can wreck havoc within a
facility. Even highly sophisticated distribution
systems are not immune to the effects of
natural disasters or provider interruptions. Vital
internal systems may fail; essential data might
be lost forever; mission-critical operations can
be crippled leading to substantial financial losses.
Back-up sources are designed to instanta-
neously fill the void. If they fail, or if transfer is
delayed, serious problems are likely to occur.
Most systems are designed with a battery to supply uninterrupted
power while a generator is activated. The critical link in this procedure
is the automatic transfer switch. As the controlling entity, the switch
must recognize the power failure and bring the generator on line. Ifthe switch fails to initiate action the system will not function.
The switch recognizes the failure and senses that the generator is
ready. In normal operation adjustable parameters are set for a one
second delay before transfer is made from the dead utility to the
back-up generator.
When theres
NoRoom forError
For service, upgrades
and maintenance of powertransfer switches depend
onASCO Services.Tel. 800-800-ASCO (2726) www.ascoservices.com
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Responding
with real worldSolutionsRegular
maintenancecan virtually
eliminatethe risk
of switchfailures.
Even new switching equipment requires periodic testing and service.
A product warranty is valuable protection if defects arise. But service
and preventive maintenance are designed to avert problems before
they become serious threats to system integrity.
Many facility managers can perform periodic testing and regular
maintenance of their generators but lack the expertise to service the
automatic transfer switch. As a result most problems occur from
switch failure.
Professionally trained technicians should inspect and test central
power components as well as related equipment a minimum of
once per year. In the case of medical facilities testing should be
accomplished much more frequently.
ASCO Services is uniquely qualified to provide the comprehensive
maintenance programs necessary to minimize the probability ofmajor malfunctions within the switch system.
We offer total service with a commitment to doing whatever it
takes to keep the power on. Our lengthy record of outstanding
performance has made ASCO Services the provider of choice for
numerous hospitals, financial institutions and other operations in
which electrical power is mission critical.
Maintenance programs can be customized to
meet individual facility needs. National accounts
may control costs and service schedules from
a main office location. Concise computer
generated reports clearly detail activity, recom-
mendations and/or corrective action taken.
Power failures can be costly and dangerous.
When theres no room for error there's no room
for anyone other than ASCO Services... the Power
of Service.
Tel. 800-800-ASCO (2726) www.ascoservices.com
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ASCO Services is dedicated to exceeding expectations by providing inno-
vative solutions to customer problems. The goal is to consistently achieve
superior performance in all endeavors.
Simply stated our mission is to provide a wide range of technical services
to users of automatic transfer equipment in emergency power systems.
These services include comprehensive preventive maintenance programs,
modifications, upgrades and emergency
repairs. Systems serviced range in
complexity from a single automatic
transfer switch up to multiple transfer
switches and engine generators.
In fact our vision is much broader.
We function as a team with each
member encouraged to exceed
customer expectations. This promotes
an atmosphere in which excellence
thrives and exceptional performance is the standard.
The willingness to go beyond the expected is evident in the enviable brand
reputation we have established. In a recent survey conducted by Building
Operating Management magazine ASCO Services was ranked Number One in
field service over its nearest rival by a wide margin of 3 to 1!
Were proud of the record we have achieved. Its gratifying to know that so
many organizations that depend on power depend on ASCO Services. We
pledge to continue to provide an extra measure of service to each and every
one of our customers.
ASCO Services is a wholly owned subsidiary and exclusive OEM service
arm of the Automatic Switch Company, one of the worlds largest manufac-
turers of transfer power switching equipment. Serving the needs of Automatic
Switch Companys customers is a major focus, however ASCO Services also
provides high quality maintenance and emergency repairs on equipment
produced by other manufacturers.
Leadershipbegins withVision
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The National Electrical Manufacturers Association
(NEMA) recognizes the need for preventive maintenance in
its Publication ICS23: a maintenance program and schedule should be estab-
lished for each particular installation to assure minimum downtime (in case of
distributor power failure.)
The National Fire Protection Association (NFPA) 110, Standard for
Emergency and Standby Power Systems, Chapter 6, RoutineMaintenance and Operating Testingdefines electrical preventive meas-
ures as, The continuing reliability and integrity of the EPSS (Emergency Power
Supply System) are dependent on an established program of routine maintenance
and operational testing. Additionally, Section 6-3.5 states, Transfer switches
shall be subjected to a maintenance program including connections, inspection or
testing for evidence of overheating and excessive contact erosion, removal of dust
and dirt, and replacement of contacts when required.
Many critical electrical systems are not maintained to proper standards. Automatic transferswitches, in particular, are often neglected. The reasons vary. Components might be installed
incorrectly. Poor design could leave limited access. Facility managers may conduct regular test-
ing of some, but not all, components of the system. Maintenance costs are deemed excessive.
Considering the potential devastating effects of system failure, the reluctance to schedule
preventive maintenance of switches is surprising. The true cost can only be determined when
weighed against the cost of lost service due to unplanned failure.
Keeping the
Poweron
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Testing is a vital, but frequently
overlooked function.
ASCO Services sophisticated testing
procedures are designed to eliminate
costly failures before they occur and cause serious inconven-
ience. In most cases testing is the only reliable way to
diagnose potential problems. Transfer switch failures are
most often caused by control panel malfunctions. Proper
testing of these devices requires in-depth knowledge of
procedures and field experience. ASCO Services technicians
are trained to conduct testing and interpret results.
Corrective action, if indicated, can then be taken.
Many facility managers are reluctant to perform certain
tests because they believe their operation must be shut down
resulting in costly downtime. In fact, most testing can be
accomplished with a by-pass switch that allows normal
operations to continue unaffected.
ASCO Services offers these and other testing procedures:
Protective relay test and calibration services
Circuit breaker primary and secondary injection testing
Infrared surveys to identify connection problems and overloads before failures occur
Coordination studies to ensure all overcurrent protective devices are properly adjusted
to activate in coordinated succession without tripping main feeder breakers
Maintainingthe
Integrityof yoursystem
Periodic testing can isolatepotential problems
Tel. 800-800-ASCO (2726) www.ascoservices.com
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Ready to
Respond in anEmergency
Power distribution system failure is often caused by circumstances that
have wide ranging effects such as severe weather or electrical grid failure.
Organizations face numerous challenges in these types of situations.
Worrying about emergency power system service shouldnt be one of them.
ASCO Services customers are assured of technical assistance as quickly
as possible through a comprehensive escalation procedure.
Global service centers are manned and equipped for deployment
7x24x365. Limiting your facilitys downtime is our goal.
Service vans are stocked with parts and equipment that
allow technicians to complete the vast majority of repairs
on-site. On occasion a specific part may not be available.
In these rare instances ASCO Services customers receive
top priority for shipments from Automatic Switch
Company.
An ASCO Services service agreement is designed to
reduce your downtime and your costs in an emergency
situation. Agreements are the surest way to cushion the
adverse effects of power supply problems.
Tel. 800-800-ASCO (2726) www.ascoservices.com
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Preventive maintenance agreements
offer significant advantages. One of the
most important is the ability to properlybudget expenses. Two basic contracts are
available. You can select the one that best
fits your needs and fiscal constraints.
Level One Service Agreement:
Includes annual preventive mainte-
nance performed at a mutually agreed
upon date and time. Work can be
completed during normal business hours or after hours, at yourdiscretion. This agreement entitles you to a discount on parts
and a reduced hourly rate for any additional labor that may be
required. Emergency work is not included in this agreement but
ASCO Services contract holders receive priority on scheduling during
emergency situations. This can be extremely important during major
power disruptions.
Level Two Service Agreement:
Includes all benefits of Level One Service Agreement, plus, all parts,
labor, expenses, and emergency service calls provided at no additional
charge. Emergency service is dispatched 7x24x365.
Multi-year contracts are also available. These agreements provide
an effective way to budget in advance and avoid unexpected expendi-
tures for repairs.
The most important reason to consider an agreement is the fact
that preventive care can greatly reduce the chances of emergency
problems. Avoiding expensive downtime can more than compensate
for the cost of the contract.
An ounce of prevention can make
all the difference
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Preventive Maintenance Check Listfor Automatic Transfer Switches1.) De-energize the switchgear and engine start signal (ASCO 962 and 434
models do not need to be de-energized.)
2.) Secure and lockout normal and emergency disconnects.
3.) Remove the arc chutes and pole covers.4.) Test and re-calibrate all trip sensing and time delay functions in the switchgear.
5.) Vacuum clean the accumulated dust from the switchgear and accessory panels.
6.) Inspect for moisture or signs of previous wetness or dripping.
7.) Remove any grime with an approved solvent.
8.) Clean and lubricate TS coil and operator linkage.
9.) Inspect all insulating parts for cracks or discoloration due to excessive heat.
10.) Inspect all main arcing contacts for excessive erosion.
11.) Inspect all current-carrying contacts for pitting and discoloration due to excessive heat.
12.) Inspect all control relay contacts for excessive erosion and discoloration due to excessive heat.
13.) Inspect and clean all add-on panels and accessories.
14.) Manually operate the main transfer movement to check proper contact alignment, deflection,gap, wiping action and control; contact operation.
15.) Check all cable and control wire connections to the transfer switch control and sensing paneland other system components and tighten if necessary.
16.) Electrically test all power sensing and time delay devices and adjust as necessary.
17.) Reconnect engine start.
18.) Re-energize the switchgear and conduct a test bysimulating a normal source failure.
19.) Prepare and submit a formal computer generatedreport to include a description.
Paralleling System Preventive
Maintenance Check List1.) Clean switchgear thoroughly.
2.) Check all control wiring connections.
3.) Manually parallel each generator.
4.) Verify all meters for accuracy.
5.) Ensure all circuit breakers function properly.
6.) Perform secondary injection testing on all applicable circuit breakers.
7.) Annotate all trip settings of circuit breakers.
8.) Make sure all fused disconnect switches operate.
9.) Dynamically check all pre-alarms and shutdowns.
10.) Verify all backup PLC power supplies are operating correctly (if applicable.)
11.) Check for CPU battery expiration date (if applicable.)
12.) Check all station batteries.
13.) Ensure system operates in automatic mode by initiating engine start.14.) Ensure generators share load properly and there is no cross current under no load.
15.) Check load control, bus optimization and load demand (if applicable.)
16.) Ensure engines run through cool-down and shutdown accordingly.
Tel. 800-800-ASCO (2726) www.ascoservices.com
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Improvements in equipment concepts, design and controls are continually
being made. Field personnel require in-depth knowledge of the latest
innovations in order to provide the highest level of service. ASCO Services
maintains a recurring training program to assure that every technician is aware
of recent developments and procedures.
Our association with Automatic
Switch Company, one of the world's
largest manufacturers of transfer power
equipment, provides a meaningful
competitive advantage. This partnership
places us at the cutting edge of industry
developments and enables us to stay
ahead of competition in meeting the
needs of our customers. ASCO Services personnel are trained to address total
system problems. This means knowledge of older designs is also important.
Special care is taken to provide this important aspect of our field
representatives education.
Personnel are experienced and highly motivated. With an average of more
than 13 years experience they have the ability to evaluate conditions quickly
and conduct a wide range of operations independently on site.
Our network of service locations continues to grow each year. It is our aim
to be as close to as many customers as possible to assure the finest in
personal attention.
KeepingAhead of the curveSharing the latest in technologicaldevelopments with field servicepersonnel through recurring training
Tel. 800-800-ASCO (2726) www.ascoservices.com
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The worldwide web brings a wealth of information right
to your desk. Our web site (www.ascoservices.com) contains
exciting details on our services, current marketing programs,
service locations, and personnel.
The easy to navigate site provides a sample service agreement and simple
instructions on how to initiate an agreement on line. Service appointmentscan be arranged quickly and easily via the web. Viewers may also request
information directly.
An informative Current Events section is updated on a periodic basis.
This section highlights items of general interest plus industry specific news.
Promotional offers may also be included.
New Automatic Switch customers may input warranty information and
request complete details on service agreements.
It is our intention to continue to make additions and improvements
to our site to increase its value to you. Comments and suggestions are
always welcome.
Informationat your fingertips
www.ascoservices.com
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ASCO Services offers a wide range of innovative solutions to make your emergency
power system function more effectively. Our technicians are factory-trained to recognize those
components most likely to wear over time.They can review your entire systems critical
points, provide a detailed analysis, and
ascertain the areas most in need.
Common recommendations include:
Group 5 control panel updates
PLC retrofits
Addition of new accessories
Site monitoringEquipment refurbishing
In addition to a thorough review of existing systems, account rep-
resentatives and technicians will survey your current and projected
needs. In this way, they can prepare recommendations that may go
beyond common upgrades. Keeping your emergency power system
ready for all eventualities is a major concern at ASCO Services.
Conversions, modifications andupgrades are cost-effective waysto add the newest technologytoexisting systems
Bringing your equipment
up to speed
Tel. 800-800-ASCO (2726) www.ascoservices.com
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A few important
suggestionsKeep a file for each unique product including a maintenance log, OEM
manual, schematic drawings, control set points and building feeder and
riser information. Determine your own control set points and record.
Understand the maintenance benchmarks for each piece of equipment
in the emergency power system. Be sure maintenance schedule compares
favorably with manufacturers recommendations.
Look beyond the surface when choosing a service provider. Do not select
solely on a cost basis. OEM service is typically more expensive than
independent or third party service but there may be significant differencesin the level of service and support... particularly in a crisis situation.
Understand the full implications of any service agreement. Be sure all
terms are clearly stated.
Be sure your supplier has easy access to spare parts. ASCO
Services association with Automatic Switch provides for
priority delivery of required parts.
Learn the basic operation of your system. ASCO Services
technicians can provide information to help you maintain
your system between scheduled visits. A little personal
attention can provide a large measure of extra security.
Things you can do to assurethe best servicefor your systemat the most economical cost
Tel. 800-800-ASCO (2726) www.ascoservices.com
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Events in Houston, Texas and New York City brought out the
best in the ASCO Services team. Record rainfall slammed Houston
in early June turning the downtown business district into a virtual
inland waterway. The World Trade Center terrorist attack destroyed
the Twin Towers and devastated the surrounding area in lower
Manhattan. In both cases ASCO Services personnel quickly moved
in to lend valuable support and technical assistance.
In Houston the top priority was restoration of power especially
to hospitals and financial service organizations. The disaster
highlighted the advantages of a maintenance/service agreement.
ASCO Services customers were first in line for emergency repairs
as technicians worked day and night to return facilities to normal
operation. Customers were also able to access a complete
bundled package that effectively saved them time and money.
ASCO Services acted as a single source providing:
Assessment of damage to system
Purchase of required equipment with expedited delivery
from stock from Automatic Switch
Repair and installation
Start-up testing
The New York tragedy presented unique obstacles for the ASCO Services team.
Ground Zero was off-limits to all but recognized emergency/rescue personnel. ASCO
Services was stationed close-by in support of the New York Fire Department and was
called upon to supply a transfer switch for emergency power during the early rescue
attempts. The company received a Letter of Appreciation from the NYFD for its
outstanding contributions to the effort.
In other nearby locations equipment functioned as required during the loss of
power that followed the attack. Courtesy visits were made as soon as possible to
customers attempting to return to normal operation. Service personnel were assigned
to 2 World Financial Center on a 24-hour stand-by basis for three full weeks.
We are extremely proud of the work performed by the ASCO Services team.
We sincerely regret the death and destruction caused by these events. We extend our
condolences to all who were affected.
Critical support
in time of need
Tel. 800-800-ASCO (2726) www.ascoservices.com
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Tel. 800-800-ASCO (2726) www.ascoservices.com
HEADQUARTERS PERSONNELAMERICA
Jack PetroVice PresidentPhone: 973-966-2071
Fax: 973-966-2054email: [email protected]
Doug SandbergDirector of OperationsPhone: 973-966-2079Fax: 973-966-2054email: [email protected]
Blake BennettEastern Region Service ManagerPhone: 248-689-9988Fax: 248-689-3075
email: [email protected]
David SkaggsWestern Region Service ManagerPhone: 209-472-7186Fax: 209-472-1066email: [email protected]
Andy SalernoCustomer Service ManagerPhone: 973-966-2600Fax: 973-966-2134email: [email protected]
Joe BahnatkaSales & Marketing ManagerPhone: 973-966-2150Fax: 973-966-6586email: [email protected]
Gene LeachService Agreement Program CoordinatorPhone: 973-966-2074Fax: 973-966-6586email: [email protected]
Dave MattesonSenior Sales & Marketing CoordinatorPhone: 973-966-5770Fax: 973-966-6586email: [email protected]
AFRICA/MIDDLE EAST
ASCO Power Technologies Ltd.Dubai, United Arab EmiratesPhone: 011-971-4-834-284
ASIAASCO ASIATaipei, ROC TaiwanPhone: 011-886-2-2702-9225Geas Co. LTD5F-7, No. 1 Wu Chuan 1 RoadHsin Chuang City
Taipei HsienTaiwanPhone: 011-886-22-2990987
EUROPE
ASCO EPC UK2 Pit Hey Place West PimboSkelmersdaleLancashire, England WN8 9PGPhone: 44-1695-552-327Fax: 44-1695-552-353
Key
CorporateContacts
60 Hanover Road, Florham ParkNew Jersey 07932 U.S.A.
800-800-ASCO (2726) Fax: 973-966-2054www ascoservices com