Uja presentation v02

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Spot the job 12/25/21 10:12 AM Diagrams for "Building Job Aids" 1

Transcript of Uja presentation v02

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05/03/2023 01:13 AM Diagrams for "Building Job Aids" 1

Spot the job

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05/03/2023 01:13 AM Diagrams for "Building Job Aids" 2

Perfor

ma

TheJob Aid

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A job aid is a repository for information, processes, or perspectives that is external to the individual, supports work and activity, and directs, guides, and enlightens performance.

1991

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Performance support is a repository for information, processes, and perspectives that inform and guide planning and action.

2006

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5CC-licensed photo by Angela Anderson-Cobbhttp://www.flickr.com/photos/angelariel65/4564629691/

External

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Diagrams for "Building Job Aids" 6

Used on the job

Used on the jobCC-licensed photo by Brenda Leehttp://www.flickr.com/photos/kn0ttyn3rb/4138113172/

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7Adapted from a CC-licensed photo by J. E. Theriothttp://www.flickr.com/photos/jetheriot/6186786217/

Reduces memorization

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Enables accomplishment

CC-licensed photo by Pete / comedy_nosehttp://www.flickr.com/photos/comedynose/5340477326/

Enables accomplishment

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Regulations for InmatesUnited States Penitentiary, Alcatraz

(1956)

30. Keep your property neatly arranged on your shelves, as shown in the cell diagram on Page # 8...

Reference: organizer / decoder

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Reference with hyperlinks

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Checklist

CC-licensed photo by Gareth Saundershttp://www.flickr.com/photos/garethjmsaunders/3721209597/

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12A330 instrument panel adapted from a CC-licensed image by Matthias Mueller http://www.flickr.com/photos/trendscout/6371860111/

Checklist

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Worksheet

Internal Revenue Service / Form 1040EZWorksheet for Line 5

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Calculator

Financial Counseling Service ▪ Lutheran Social Service of Minnesota http://www.lssmn.org/scrooge

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Cookbook

Background image by aaaaavryhttp://www.flickr.com/photos/kimclit/4692180458/

Recipe fromFeeding America: The Historic American Cookbook ProjectMichigan State University Libraries

http://digital.lib.msu.edu/projects/cookbooks/index.html

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Cookbook

Easy 5 Minute WordPress Installation on Windows

Download, install, and configure WordPress with the Microsoft Web Platform Installer (Web PI). Installation is very easy and takes on average about 5 minutes to complete. For other Windows installers, check this section .

Step 1. Things you need to know before starting. 1. These steps will work on Windows versions which include IIS, such as Windows XP professional,

Windows Vista, Windows 7 and Windows Server.

2. You must be able to install programs on your machine (i.e. have administrator rights).

Step 2. Navigate to the WordPress Installation Page . 3. Choose the "Install" button.

4. If you have Web PI already installed, it will automatically launch and you can skip to the next step.

5. If you do not have the Web Platform Installer, you will be prompted to install it.

6. Web PI is a tool from Microsoft that downloads and installs the latest components you need to develop or host Web applications on Windows. Everything in the tool is free. Web PI will install and configure IIS, PHP, MySQL and anything else you may need.

Step 3. Choose to Install WordPress. 1. When Web PI launches, you will see an information page for WordPress. Start installing WordPress

by pressing the "Install" button in the lower right hand corner.

(etc.)

The WordPress Codexhttp://codex.wordpress.org/Installing_WordPress#Easy_5_Minute_WordPress_Installation_on_Windows

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Decision table: flood insurance rates for building coverage

Type of Building Coverage Maximum Amount How to calculate premium

Single family dwelling

Basic $ 50,000 $ 0.78 per $ 100( = $ 390.00 for max.)

Additional $ 200,000(after maximum basic)

$ 390.00 for basic plus$ 0.21 per $ 100 for add’l

2 – 4 family dwelling

Basic $ 50,000 $ 0.89 per $ 100( = $ 445.00 for max.)

Additional $ 200,000(after maximum basic)

$ 445.00 for basic, plus$ 0.30 per $ 100 for add’l

Other residential

Basic $ 150,000 $ 0.95 per $ 100( = $ 1425.00 for max.)

Additional $ 100,000(after maximum basic)

$ 1425.00 for basic, plus$ 0.30 per $ 100 for add’l

Non-residential

Basic $ 150,000 $ 0.95 per $ 100( = $ 1425.00 for max.)

Additional $ 350,000(after maximum basic)

$ 1425.00 for basic, plus$ 0.30 per $ 100 for add’l

Flooding in Fenton, Missouri, March 2008 / FEMA / Jocelyn Augustinohttp://www.fema.gov/photolibrary/photo_details.do?id=34568

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Flowchart

USDA / United States Forest Service / Fire Shelter Inspection Guidehttp://www.fs.fed.us/t-d/pubs/htmlpubs/htm11512301/index.htm/

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Should you build a job aid? Part 1: Go / No-Go

Is speed or rate important for this task?

Don’t build a job aid.(It won’t help.)

Yes

Is a job aid required for this task?

Then build it.(Do the best you can.)

Yes

No

No

Maybe build one – look more closely.

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How frequently performed? Often < > Rarely

How many steps? Few < > Many

Difficulty of steps? Easy < > Hard

Impact of error? Trivial < > Serious

Likelihood of task changing? Low < > High

Should you build a job aid? Part 2: The Task

The more your answers tend to the right, the more sense it makes to build a job aid.

Ask the task.

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Social barriers to using a job aid?

Physical barriers to using a job aid?

Don’t build one.

No

Part 3: On the job Any obstacles?

Ways to overcome?

Ways to overcome?YesYes

No

Yes Yes

NoDon’t build one.

No

Start designing.

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Ready to ship?

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Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. The system will update the Ship status field to display the modified shipping status.

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Simple step: one stimulus, one response

S — R S — R S — R

S1List of files

RClick on the style sheet.

S2Style sheet highlighted

RClick

Open.

S3Style sheet

in edit window

RFind

“header” section.

— — —

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S — RS — RS — R

S4.1 Paid in cash

RIssue refund

in cash.

S4.2Paid with

credit card

RIssue refund

via credit.S4.3

Paid with gift card

RIssue new gift

card in amount of refund.

Discrimination: multiple stimuli, different responses

CC-licensed photo by epSos.dehttp://www.flickr.com/photos/epsos/5394616925/

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Generalization: multiple stimuli, same response

S S

S

R

S5.1 Traveler with

small child

S5.2Traveler in first class

ROffer

pre-boarding.

S5.3Platinum Miles

member

CC-licensed photo by Gary Dykstrahttp://www.flickr.com/photos/dykstranet/211106615/

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Ready to ship?

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Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. The system will update the Ship status field to display the modified shipping status.

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From analysis to job aid

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How decisions get made

S S

S

R

S — RS — RS — R

If vendor code is: Discount is:

C 10%

D 15%

V 33%

Passenger: Action:

First Class

Offer pre-boarding

Platinum Club

Accompanied by small child

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A response can be a short sequence...

If customer is: Do this:

Argus Program member 1. Check ‘expedite’

2. Send to warehouse3. Notify sales repReferral from HQ

Coupon user 1. Apply discount2. Send to warehouse

All others Send to warehouse

If order is: Action:

First order from new customer

Send order to sales rep

Send order to warehouse

...but not two separate actions

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Clear, task-focused title

Prerequisites

Step: can be done w/o rechecking

Sequence is numbered

Simple, direct, consistent wording

See-do / when-then format

Performance cues

What success looks like

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Draft – working with forecast exceptions (page 1)

RSelect 2,

Inq & Maint

S1Main menu

RIn BSQ SKU, type SKU & store code

S2QR12 screen

RChoose 7,

Fcst Model Selection

S3Done

RIn Restrict

Record, enter J2

S4Done

RPress PF7

S5.1List of

forecast exceptions

S5.2(If none?)

RDecide

next action

S6A forecast exception

RDecide

next action

S7.3Work with

this one

(to S7x)

RDecide

S8.1A forecast exception

R“No more that way;”

decide

S8.2“Beyond

Last Record”

RPress PF7

S7.1Show next

RPress PF6

S7.2Show

previous

(to S9x)

R???

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Working with forecast exceptions (page 2)

RIn Lvl, enter new level

S9.1Adjust level to

expected demand

S10Done

ScNew time

in UPD field

RPress F9 (update)

R???

RIn Trnd, enter

new trend

S9.2Adjust trend to

expected demand

RIn Remodel

Using, enter MA

S9.3Model: MV;

Remodel: OM

R“Adjust history

and remodel” ???

S9.4History: large

spikes or declines

S9.5Standard error

high for product volume

S9.6(Do nothing with this exception?)

(from S8x)

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How to perform a forequarter amputation

Based on report in The Telegraph, 5 December 2008http://goo.gl/LDRD4

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How to perform a forequarter amputation1. Start on clavicle. Remove middle third. 2. Control and divide subsc(apular) art(ery)

and vein. 3. Divide large nerve trunks around these as

prox(imally) as (possible). 4. Then come onto chest wall immed(iately)

anterior and divide Pec(toralis) maj(or) origin from remaining clav(icle).

5. Divide pec(toralis) minor insertion... 6. and (very imp) divide origin...7. ...and get deep to serrates anterior. 8. Your hand sweeps behind scapula. 9. Divide all muscles attached to scapula. 10. Stop muscle bleeding with count suture.

Easy! Good luck. Meirion

Based on report in The Telegraph, 5 December 2008http://goo.gl/LDRD4

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My blog: daveswhiteboard.com

@dave_ferguson on Twitter

dferguson @ strathlorne.com301.740.3932 office240.461.0968 mobile

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