Twikey Company Presentation

Online e-mandates

19/01/2016

Dominique Adriansens19/01/2016

19/01/2016 Confidential Idea protected 3

Reminder: why direct debits


Cash flow

You decide!300 % less

admin

6 – 9 X

cheaper+

You only need one thing….


• A “paper” mandate….

On Paper ? …… in 2016 ?

Reminder – (Sepa) Direct Debit


• Direct Debit allows the Creditor to take money from the account of the Debtor.

Debtor Bank

Creditor/ Supplier

Debtor / end-customer

Creditor Bank

(1) Agree with a MANDATE

(2) Execution of a mandate

(3) Interbank transfer

(4) Execution of the payment

Optional: Creation SDD

Optional: Follow-up SDD

Twikey assists on next problems

7

How to sign a mandate by a new customer

How toconvinceexisting

customers

How do I follow up changes

How do I avoid “stupid” work re-inputtingthis info in ERP or CRM system

& Optionally: get it executed at Bank side

Issues your customers are experiencing with “Core” mandates

8

• Human errors

• Sign by multiple persons

• Up to 10% changes

• Direct Debit popularity is depending on the “Control” of the customer

• Paper…..

Average cost per mandate: Paper flowBetween 4€ & 15 € /mandate

B2B mandate: To 8 weeks waiting time & halftime follow-up for 50 mandates/month

Sepa Direct Debits=> Case 20000 new customers a year


Paper Direct Debits

Handling cost between 4 & 10€/doc

Between 80 & 200k€ /year

Electronic Mandates

Between 24k€ & 27k€ / year

All costs included (stamps, paper, handling)

E-Mandates Consumers

(2) Invitation

(1) Registration on Twikey

Banken

(5) Information exchange

(4) Inform(4) Inform

End-customer

(6) Bank-moving service

Supplier

(3) Agreement

(6) Info to backoffice(7) Optionalcreditcheck

Contract and/or B2B mandate

(2) Invitation

(1) Registration on Twikey

Banken

(5) Information pas-through

(4) Inform(4) Inform

(3) Agreement

End-customer

(6) Info to backoffice

Supplier

19/01/2016 12

• Hyperlink or QR-code embedded in a paper document

Paper

4 Mandate Acquistion posibilities

• Via iPad / Android on the street or another place.

• With eID & webpage

• Face to face contact

On the street / kiosk / frontdesk

• Click-through from a web page

– No information upfront

– Full information upfront.

• E-Mail

• Embedded in own app

Web / eMail / App

• Call center agent phones the customer and exchange via SMS (depending on the risk of the transaction)

Call center

Web or e-mail invitations

Confidential Idea protected

Online or via mail

19/01/2016 14

http://twikey.to/RODEKRUIS/sIIX

1. Standard flowDirectly from your website with more information


No log-in required !

Optional: can also be a redirect to a website

Face-to-face contact


19/01/2016 21

Invite in F2F contact(tablet/smartphone/ own tools)yourcompany.beta.Twikey.com/mobile.html


Sign via SMS

Direct contact

Language and country dependent

19/01/2016 23

Tailor made


End-result

29

+ Consumer

keeps control thus improving Direct

debit acceptance

ratio!

+ +

Mandate handling

• Your webshop

• Mail

• Face2Face

• Call center

• Integrated in App

• POS-integration

• Paper (via partners)

• Type of mandates

• Core European

• B2B Belgium & Nederland

Summary: all options of Twikey…

Mandate

management

• Management of mandates

• Continuous interaction with the customer

• Adaptations possible

• Audit trails

• API integration possible with ERP or CRM system

Prepare

collections

• Inject collections

• Execute recurrent plans

• Bundle multiple payments (for free)

• Create SDD XML file

• Automatic delivery to a bank or PSP (limitednumber of banks)

Follow-up

collections

• Detailed follow-up and error handling

• Dunning management (try multiple times)

• Manual or automaticreporting follow-up

Optional Optional

Questions


Twikey Company Presentation

Documents

Transcript of Twikey Company Presentation