SERVICE BASICS

KNOWING YOUR PRODUCT

WHAT TO KNOW?

Restaurants •  Historical Features •  Pricing •  Wine •  Food Pairing

Spa

Understanding…

• Products • Different Skins • Allergic Reactions

WHAT TO KNOW?

WHAT TO KNOW?

Concierge •  Restaurant Reservations •  Theatre •  Understanding the City •  Professional Relationships •  Public Transportation

NOW DO YOU KNOW?

•  Guest Expectations •  Unparalleled Guest Experiences •  Knowing Job & Job Functions

PILLARS OF SUCCESS

•  Body Language

•  Attitude

•  Confidence

•  10/5 Rule

UNPARALLELED GUEST EXPERIENCES

•  Restaurant

•  Spa

•  Concierge

•  Pillars of Success

•  Values

NOW… TO TEST YOUR SKILLS