TRAI Theme Presentation
-
Upload
drarun-mittal -
Category
Documents
-
view
229 -
download
0
Transcript of TRAI Theme Presentation
-
8/7/2019 TRAI Theme Presentation
1/24
Consumer Awareness onConsumer Awareness on
Telecom IssuesTelecom Issues
Arun Mittal*Arun Mittal*Assistant ProfessorAssistant Professor
Birla Institute of TechnologyBirla Institute of Technology
Noida CampusNoida Campus
AA--7, Sector7, Sector--1, Nodia (UP)1, Nodia (UP)
*Terms & Conditions Apply*Terms & Conditions Apply
-
8/7/2019 TRAI Theme Presentation
2/24
Consumer Awareness onConsumer Awareness on
Telecom IssuesTelecom Issues
ArunArun MittalMittal**Assistant ProfessorAssistant Professor
Birla Institute of TechnologyBirla Institute of Technology
NoidaNoida CampusCampus
AA--7, Sector7, Sector--1,1, NodiaNodia (UP)(UP)
*Terms & Conditions Apply*Terms & Conditions Apply
-
8/7/2019 TRAI Theme Presentation
3/24
What is in PresentationWhat is in Presentation
Defining ConsumerDefining Consumer In Marketing SenseIn Marketing Sense
Consumer Protection Act 1986Consumer Protection Act 1986
Primary IssuesPrimary Issues Telecom Consumer LawsTelecom Consumer Laws
Telecom Consumer AwarenessTelecom Consumer Awareness
Why Consumer Awareness is an Issue ?Why Consumer Awareness is an Issue ? ComplaintsComplaints
RecommendationsRecommendations
-
8/7/2019 TRAI Theme Presentation
4/24
Primary IssuesPrimary Issues
There are two major issues concernedThere are two major issues concernedwith any product (goods/service)with any product (goods/service)
Availability of LawAvailability of Law
Awareness of LawAwareness of Law
-
8/7/2019 TRAI Theme Presentation
5/24
The basic Questions are:The basic Questions are:
We all are consumers butWe all are consumers but
How many of us know the legal definition ofHow many of us know the legal definition of
consumer ?consumer ?
How many of us are aware of RTI Act 2005How many of us are aware of RTI Act 2005
How many of us have ever used ConsumerHow many of us have ever used Consumer
Protection Act 1986Protection Act 1986
How many of us have visited the website of TRAI ?How many of us have visited the website of TRAI ?
How many of us have seen/read the TelecomHow many of us have seen/read the Telecom
handbook for Consumers ?handbook for Consumers ?
-
8/7/2019 TRAI Theme Presentation
6/24
ConsumerConsumer
-
8/7/2019 TRAI Theme Presentation
7/24
Who is a ConsumerWho is a Consumer
In marketing SenseIn marketing Sense
A Consumer is the person who enjoys the utilityA Consumer is the person who enjoys the utilityof a productof a product
Is there any legal definition of ConsumerIs there any legal definition of Consumer
-
8/7/2019 TRAI Theme Presentation
8/24
ConsumerConsumerAs per Consumer Protection Act 1986:As per Consumer Protection Act 1986:
consumer" means any person whoconsumer" means any person who((ii)) buys any goods for a consideration whichbuys any goods for a consideration which
has been paid or promised or partly paid andhas been paid or promised or partly paid and
partly promised, or under any system ofpartly promised, or under any system ofdeferred payment and includes any user of suchdeferred payment and includes any user of suchgoods other than the person who buys suchgoods other than the person who buys suchgoods for consideration paid or promised orgoods for consideration paid or promised orpartly paid or partly promised, or under anypartly paid or partly promised, or under any
system of deferred payment when such use issystem of deferred payment when such use ismade with the approval of such person, butmade with the approval of such person, butdoes not include a person who obtains suchdoes not include a person who obtains suchgoods for resale or for any commercial purpose;goods for resale or for any commercial purpose;oror
-
8/7/2019 TRAI Theme Presentation
9/24
(ii)(ii) hires or avails of any services for ahires or avails of any services for a
consideration which has been paid or promisedconsideration which has been paid or promisedor partly paid and partly promised, or underor partly paid and partly promised, or underany system of deferred payment and includesany system of deferred payment and includesany beneficiary of such services other than theany beneficiary of such services other than theperson who 'hires or avails of the services forperson who 'hires or avails of the services for
consideration paid or promised, or partly paidconsideration paid or promised, or partly paidand partly promised, or under any system ofand partly promised, or under any system ofdeferred payment, when such services aredeferred payment, when such services areavailed of with the approval of the firstavailed of with the approval of the firstmentioned personmentioned person but does not include abut does not include a
person who avails of such services for anyperson who avails of such services for anycommercial purposescommercial purposes;;
-
8/7/2019 TRAI Theme Presentation
10/24
General & Telecom RegulationsGeneral & Telecom Regulations
Consumer Protection Act 1986Consumer Protection Act 1986
Right to Information Act 2005Right to Information Act 2005
Telecom Regulatory Authority of India Act 1997Telecom Regulatory Authority of India Act 1997
TRAI (Amendment Act), 2000TRAI (Amendment Act), 2000
VariousVarious TRAITRAI RegulationsRegulations onon Quality,Quality, GrievancesGrievancesRedressalRedressal Regulations,Regulations, ConsumerConsumer EducationEducation andand
Protection,Protection, BillingBilling Accuracy,Accuracy, UnsolicitedUnsolicitedCommercialCommercial Communication,Communication, MobileMobile NoNo..Portability,Portability, etcetc..
-
8/7/2019 TRAI Theme Presentation
11/24
Why Awareness is an Issue ?Why Awareness is an Issue ?
Because all consumers are not like themBecause all consumers are not like them
-
8/7/2019 TRAI Theme Presentation
12/24
Some are FarmersSome are Farmers
-
8/7/2019 TRAI Theme Presentation
13/24
SabjiwalasSabjiwalas
-
8/7/2019 TRAI Theme Presentation
14/24
SabjiwalasSabjiwalas
-
8/7/2019 TRAI Theme Presentation
15/24
VillagersVillagers
-
8/7/2019 TRAI Theme Presentation
16/24
Old Age PersonsOld Age Persons
-
8/7/2019 TRAI Theme Presentation
17/24
RikshawalaRikshawala
-
8/7/2019 TRAI Theme Presentation
18/24
BeggarsBeggars
-
8/7/2019 TRAI Theme Presentation
19/24
and Finallyand Finally
-
8/7/2019 TRAI Theme Presentation
20/24
These all come under the scope of TRAIThese all come under the scope of TRAIand awareness campaign of TRAI.and awareness campaign of TRAI.
We can not ignore any class of consumersWe can not ignore any class of consumers
Awareness if more crucial issue thanAwareness if more crucial issue thanavailability and implementation of law.availability and implementation of law.
-
8/7/2019 TRAI Theme Presentation
21/24
ComplaintsComplaints Terms and ConditionsTerms and Conditions
Misleading AdvertisementsMisleading Advertisements
Font size of Writing essential informationFont size of Writing essential information
Service activation even if it is not asked by theService activation even if it is not asked by the
customercustomer Taking more than reasonable time in solvingTaking more than reasonable time in solving
problemsproblems
Unethical Advertisements like make friends callUnethical Advertisements like make friends call
9873957205. etc.9873957205. etc. Unsolicited Promotional calls more painful when weUnsolicited Promotional calls more painful when we
are in roamingare in roaming Who will pay for these calls ?Who will pay for these calls ?
-
8/7/2019 TRAI Theme Presentation
22/24
RecommendationsRecommendations
Strict Implementation of Existing LawStrict Implementation of Existing Law
Amendments in laws by considering newAmendments in laws by considering new
problemsproblems Making teams of students and enlightenedMaking teams of students and enlightened
consumers who will make others aware ofconsumers who will make others aware oftelecom laws and provisionstelecom laws and provisions
Using rights given in CPA 1986 and TRAIUsing rights given in CPA 1986 and TRAIAct 1997.Act 1997.
-
8/7/2019 TRAI Theme Presentation
23/24
Any Action !Any Action ! HaHa haha haha haha !!
ConsumerConsumer ConsumerConsumer !! Yes Papa !Yes Papa !
Being Cheated ! Yes Papa !
Doing Complaints Yes Papa !
Satisfied !Satisfied ! No Papa !No Papa !
-
8/7/2019 TRAI Theme Presentation
24/24
Thank You*Thank You*
**The actual product may differ from the image shownThe actual product may differ from the image shown