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    REPBLICA BOLIVARIANA DE VENEZUELAUNIVERSIDAD NACIONAL EXPERIMENTAL SIMN RODRGUEZ

    DOCTORADO EN CIENCIAS ADMINISTRATIVAS

    LA GESTIN DEL TALENTO HUMANO EN LAS ORGANIZACIONESPBLICAS VENEZOLANAS EN EL TRNSITO

    MODERNIDAD - POSTMODERNIDAD

    Tesis prese!"#" $%&% re'(isi!% p"r" %p!"r ") Gr"#% #eD%$!%r e Cie$i"s A#&iis!r"!i*"s

    A(!%r+ C"r)%s R%s")es )*"re,T(!%r+ %s. M%!%/"

    C"r"$"s0 ()i% #e 1223

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    APROBACIN DEL TUTOR

    E &i $"r4$!er #e T(!%r #e )" Tesis prese!"#" p%r e) $i(#"#"%

    CARLOS ENRIQUE ROSALES ALVAREZ0 !i!()"r #e )" C.#()" #e I#e!i#"#

    N5 6728672960 p"r" %p!"r ") Gr"#% #e Doctor en Ciencias Administrativas0

    $(/% !:!()% es+ LA GESTIN DEL TALENTO HUANO EN LAS

    ORGANIZACIONES !"#LICAS VENEZOLANAS EN EL TR$NSITO

    ODERNIDAD%!OSTODERNIDAD; $%si#er% '(e #i$

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    NDICE GENERAL

    LISTA DE CUADROS *

    LISTA DE GRICOS *i

    RESUMEN *iii

    INTRODUCCIN 8

    CAPTULO

    I7 PLANTEAMIENTO DEL PROBLEMA 6E) C%!e!% 6O@e!i*%s #e )" Tesis 8(s!i>i$"$i? 86

    II7 MARCO TERICO 8L" M%#eri#"# / P%s!&%#eri#"# e )" Gere$i" 8(#"&e!"$i? O!%epis!e&%)?i$" 8F(#"&e!"$i? Te?ri$" 1L" Di"&i$i#"# #e )"s Or"i,"$i%es / s(s I&p)i$"$i%es e e)

    T")e!% H(&"% 9

    III7 METODOLOGA 66Tip% #e I*es!i"$i? 66Dise% #e )" I*es!i"$i? 6Pr%!%$%)%s !.$i$%s p"r" )" C"p!(r"0 Pr%$es"&ie!%0 A4)isis eI!erpre!"$i? #e )%s D"!%s 6

    IV7 RESULTADOS C%s!r($$i%es Te?ri$"s 3

    V7 CONCLUSIONES 36

    REERENCIAS 2

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    ANEXOS

    A G(i? #e e!re*is!" 9

    B Tr"s$rip$i%es #e )"s e!re*is!"s re")i,"#"s 3C G(i? #e %@ser*"$i? 8D N%!"s #e %@ser*"$i? p"r!i$ip"!e 8FE Lis!" #e $i!"s 86 De>ii$i%es #e $?#i%s 82

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    LISTA DE CUADROS

    CUADRO pp7

    8 Di*ersi#"# #e )%s e!re*is!"#%s7 2

    1 C%#i>i$"$i? #e )%s #"!%s $(")i!"!i*%s 8

    C)"si>i$"$i? #e $?#i%s "!e#ie#% " )%s %@e!i*%s #e )" i*es!i"$i? 1

    6 C)"si>i$"$i? #e )"s perspe$!i*"s #e) pers%") e!re*is!"#%

    C"!e%r:"s #e "4)isis 6

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    LISTA DE GRICOS

    GRICO pp7

    8 Sis!e&" #e $"!e%r:"s #e "4)isis 9

    1 Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" )" I&p%r!"$i" #e )" pers%"

    Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" e) Tr"!% I!erpers%") F

    6 Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" e) C%>)i$!% 92

    Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" e) Apr%*e$i(r" )" I#e!i>i$"$i? $% )" %r"i,"$i? 96

    F Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" e) Es!i)% #e A#&iis!r"$i? 9

    82 Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" )" C%&(i$"$i? Or"i,"$i%") 99

    88 Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" e) M"e% #e )"s TICs 93

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    81 Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" )" Asi"$i? #e $"r%s 9

    8 Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" )" C"p"$i!"$i? 9F

    86 Di"r"&" #e re)"$i%es e!re )"s perspe$!i*"s '(e$%>i(r" )" Se)e$$i? #e pers%") 32

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    UNIVERSIDAD NACIONAL EXPERIMENTAL SIMN RODRGUEZDOCTORADO EN CIENCIAS ADMINISTRATIVAS

    LA GESTIN DEL TALENTO HUMANO EN LAS ORGANIZACIONES

    PBLICAS VENEZOLANAS EN EL TRNSITOMODERNIDAD - POSTMODERNIDAD

    RESUMEN

    E) pr%p?si!% #e es!" !esis es prese!"r e) pr%#($!% #e (" !e%ri,"$i?s%@re )" Ges!i? #e) T")e!% H(&"% e e) $%!e!% #e )"s %r"i,"$i%es

    p=@)i$"s *ee,%)""s e e) !r4si!% &%#eri#"#-p%s!&%#eri#"#0 p"r!ie#%#e) s(p(es!% %!%)?i$% '(e re$%%$e )" $%&p)ei#"# #e es!" re")i#"# e ("S%$ie#"# #e) C%%$i&ie!%0 e #%#e e) $%$ep!% #e )" pers%" $%&% (re$(rs% s(s!i!(i@)e % i!er$"&@i"@)e e )" %r"i,"$i?0 es!4 sie#%re&p)","#% p%r e) $%$ep!% #e )" pers%" $%&% >"$!%r i#ispes"@)e '(e )e#" *i#"0 &%*i&ie!% / "$$i? / $%&% e) $"pi!") pri$ip") '(e pr%#($e / " )"*e, $%s(&e $%%$i&ie!% $%*ir!i.#%se e e) pr%pie!"ri% #e) &is&% /pr%!"%is!" #e) .i!% #e )"s %r"i,"$i%es0 !%#% e))% e ( $%!e!% #e!r"si!%rie#"# e!re &%#eri#"# / p%s!&%#eri#"#7 E) "@%r#"eepis!e&%)?i$% #e )" !esis0 se e&"r$? e ( E>%'(e I!r%spe$!i*%-Vi*e$i")/ e) pr%$es% &e!%#%)?i$% se "p%/? e e) P"r"#i&" C(")i!"!i*% "#%p!"#%e) &.!%#% #e )" Te%r:" (#"&e!"#"0 re$(rrie#% p"r" e))% " )" "p)i$"$i?#e !.$i$"s #e #%$(&e!"$i?0 e!re*is!" e pr%>(#i#"# / %@ser*"$i?p"r!i$ip"!e p"r" )" $"p!(r" #e )%s #"!%s '(e >(er% pr%$es"#%s $% )" "/(#"#e) S%>!J"re p"r" e) "4)isis $(")i!"!i*% ATLASK!i7 L%s res()!"#%s $%&pre#e( $%(!% #e $%s!r($!%s !e?ri$%s '(e e&erier% #ire$!"&e!e #e )%s#"!%s "p%r!"#%s p%r )%s s(e!%s s%@re )"s "$$i%es / s($es%s '(e$%s!i!(/e )" !r"&" #e s( re")i#"# $%!i#i""7 L"s $%$)(si%es " )"s '(e se"rri@" $% es!" !esis #%$!%r") se si!e!i," e '(e )" es!i? #e) !")e!%i)%s%>:" "#&iis!r"!i*" i&p)"!"#"0 " )"!e$%)%:" e&p)e"#" / ") "&@ie!e %r"i,"$i%") #%#e >($i%" / es!%s"e!es '(e i$i#e s%@re )"s %r"i,"$i%es se *i$()" e!re s:pr%#($ie#% >%r&"s #e

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    INTRODUCCIN

    U" #e )"s 4re"s '(e %r&"$i%es e )%s =)!i&%s "%s es )" "#&iis!r"$i? #e pers%"s $(/%s

    %r:ees se re&%!" ($i%"&ie!% #e )"s %r"i,"$i%es #e pri$ipi%s #e) si)% XX0

    e) $(") es!(*% %rie!"#% ") $%!r%) er4r'(i$% #e )"s pers%"s0 /" %s res()!"

    "%!"#% p"r" p"r!i$ip"r e ( es$e"ri% $%&p)e% $"r"$!eri,"#% p%r ( (e*%

    es!"#% #e $%s"s $ie!:>i$% / $()!(r") % (" (e*" >%r&" #e es!"r e e) &(#%

    " )" $(") % p%#e&%s s(s!r"er%s '(e ")(%s i&p%r!"!es pes"#%res ere$i")7 U" &(es!r" #e e))% es e) !.r&i%

    Re$(rs% H(&"% (s"#% e )"s *ie"s #e>ii$i%es &%#eris!"s0 '(e se

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    @"s"@" e e) $%$ep!% #e )" pers%" $%&% ( >"$!%r s(s!i!(i@)e %

    i!er$"&@i"@)e e e) er""e #e )" &"'(i"ri" #e pr%#($$i? / )"

    re)"$i%"@" $% ( is!r(&e!%0 ( &"!eri") % (" es!"#:s!i$"0 / e )"

    "$!(")i#"# es!4 sie#% re&p)","#% p%r e) !.r&i% T")e!% H(&"% '(e see&"r$" e )" $%$ep$i? #e )" pers%" $%&% e) >"$!%r i#ispes"@)e '(e )e

    #" *i#"0 &%*i&ie!% / "$$i? " !%#" %r"i,"$i?7 E es!" %$i?0 )" pers%"

    es e) $"pi!") pri$ip") '(e pr%#($e / " )" *e, $%s(&e $%%$i&ie!%

    $%*ir!i.#%se e e) pr%pie!"ri% #e) &is&% / pr%!"%is!" #e) .i!% #e )"s

    %r"i,"$i%es e )% '(e "$!(")&e!e se #e%&i" )" S%$ie#"# #e )"

    I>%r&"$i? % #e) C%%$i&ie!%7 E r",? #e e))% se $%si#er" '(e (#"&e!%s !e?ri$%s '(e sir*e #e re>ere!es " )"

    i*es!i"$i?7

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    E) C"p:!()% III prese!" e) s(p(es!% &e!%#%)?i$% % &%#% e '(e se

    p(#% %@!eer e) $%%$i&ie!% #e )" re")i#"#7 A'(: se #es"rr%))" !%#" ("

    ep)i$"$i? s%@re e) !ip% #e i*es!i"$i? $(")i!"!i*" e&p)e"#"0 )" (!i)i,"$i?

    #e) &.!%#% #e Te%r:" (#"&e!"#" / )%s pr%!%$%)%s se(i#%s p"r" )"%@!e$i?0 pr%$es"&ie!% / "4)isis #e )%s #"!%s $% e) "(i)i% #e) S%>!J"re

    p"r" e) A4)isis C(")i!"!i*% ATLASK!i7

    E e) C"p:!()% IV se re$(rre " )" i!er"$i? ""):!i$" #e )%s

    $%s!r($!%s e&ere!es p"r" >%r&()"r / $%&pr%@"r pr%p%si$i%es &e#i"!e

    )" $%&p"r"$i? #e #"!%s "p%r!"#%s p%r )%s "$!%res s%$i")es0 )%s #"!%s

    re$%i#%s #e )" re*isi? #%$(&e!") / )"s %!"s #e %@ser*"$i? #e)

    i*es!i"#%r7i")&e!e e e) C"p:!()% V0 )"s $%$)(si%es res()!"!es si!e!i,"

    !%#% e) !r"@"% re")i,"#%7

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    CA!&TULO I

    !LANTEAIENTO DEL !RO#LEA

    E' Conte(to

    E) &(#% #e %r&"

    #e es!"r e e) &(#% " )" $(") % p%#e&%s s(s!r"er%s7 E )" $%#i$i?

    p%s!&%#er"0 i&per" )% >r"&e!"ri%0 )% e>:&er%0 )% #is$%!i(%0 e) $"&@i%

    $"?!i$%0 e) p)(r")is&%0 )" $%eis!e$i" #e ( r" =&er% #e &(#%s p%si@)es

    % &4s $)"r"&e!e0 esp"$i%s i$%&es(r"@)es '(e se /(!"p%e %

    s(perp%e e!re s:7 E))" es!" $%&pr%&e!i#" $% (" p)(r")i#"# #e

    perspe$!i*"s0 sii>i$"#%s0 &.!%#%s0 *")%res0 ")!er"!i*"s )%res O)e" /

    M"ri" )%res0 8FFF7

    S%&%s !es!i%s p(es0 #e (" si!("$i? p"r!i$()"r / #es">i"!e e )"

    $(") e) sis!e&" #e $ree$i"s / *")%res '(e $"r"$!eri,? " )" &%#eri#"# /

    s(s!e!? e) es!"@)e$i&ie!% #e) &%#e)% #e #ire$$i? / >($i%"&ie!% #e )"s

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    %r"i,"$i%es #e pri$ipi%s #e) si)% XX0 e) $(") es!(*% %rie!"#% ") $%!r%)

    er4r'(i$% #e )"s pers%"s0 /" % res()!" $%*eie!e p"r" p"r!i$ip"r e (

    es$e"ri% $%&p)e% $"r"$!eri,"#% p%r !res "spe$!%s '(e >%r&" p"r!e

    i#is%)(@)e #e )" (e*" re")i#"# $%!e&p%r4e" $%&% s% )" )%@")i,"$i?0 )"*")%r"$i? #e) $%%$i&ie!% / e) per&"e!e $"&@i% #e) $%!e!%7

    A) respe$!% #e )" )%@")i,"$i? )%res O)e" / M"ri" )%res %@7 $i!7

    "r(&e!" '(e es e) pr%$es% e e) $(") se eer")i," )" i!er$%&(i$"$i?

    e!re e$%%&:"s0 s%$ie#"#es / $()!(r"s0 #%#e se #es"rr%))" / "p)i$" )"s

    !e$%)%:"s #e )" $%&(i$"$i? / )" i>%r&4!i$"0 (!% $% )%s "$(er#%s e!re

    )%s Es!"#%s p"r" >"$i)i!"r !%#% !ip% #e i!er$"&@i%s; espe$i")&e!e #e %r#e

    e$%?&i$% p7 88; "$!%r !r"@"%7 L%s !r"@""#%res se #esp)"," #e (

    p":s " %!r% e @(s$" #e &e%res %p%r!(i#"#es #e e&p)e% / )" &"/%r p"r!e

    #e )"s &ir"$i%es se pr%#($e e!re p":ses e #es"rr%))%7 Es!" &%*i)i#"#

    #e) >"$!%r !r"@"%0 "&e"," / " )" *e, $re" %p%r!(i#"#es " )"s #i>ere!es

    %r"i,"$i%es7De i(") &"er"0 se e*i#e$i" $%&% e) #es"rr%))% #e )"s Te$%)%:"s

    #e I>%r&"$i? / #e )" C%&(i$"$i? TICs e )%s =)!i&%s "%s0 %r&"$i? % #e) C%%$i&ie!% e #%#e

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    se= V")#.s B(r"!!i 12210 se es!4 e*%)($i%"#% %r&"$i? / $%%$i&ie!%7 I(")&e!e se")" '(e e es!"

    #e%&i"#" N(e*" E$%%&:" )" &"% #e %@r" @"r"!" $"#" *e, es &4s $"r"

    / p%r e) $%!r"ri%0 (" &e%r !e$%)%:"0 (%s >)(%s #e i>%r&"$i? &4sr4pi#%s / &e%res0 ("s eis!e$i"s i>eri%res % (" %r"i,"$i? &4s )ier"

    p(e#e pr%#($ir (%s "

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    Es!e p"%r"&" p"re$ier" i#i$"r%s '(e )" pr%#($!i*i#"# i#(s!ri") %

    !iee e$esi#"# #e @r",%s7 Si e&@"r% "= $("#% )"s >4@ri$"s

    r%@%!i,"#"s / )"s $%&p(!"#%r"s %r&"$i? #e )"s %r"i,"$i%es '(e >(er%

    $%$e@i#"s p"r" per&"e$er e ( &(#% #%#e )" es!"@i)i#"# er" )" re)" /e) $"&@i% )" e$ep$i? / '(e

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    ser*i$i%s /K% pr%#($!%s #e ")!" $")i#"#0 #e@e ")$","r )%s i*e)es #e

    $%&pe!i!i*i#"# p"r" ser &4s e>i$ie!es / #e@e &"!eer ( ri!&% $%s!"!e

    #e i%*"$i?0 p"r" "!r"er0 &%!i*"r / #es"rr%))"r " s( pers%") % p%r e)

    $%!r"ri% "rries"rse " pere$er7 es e!%$es0 $("#% se $%&pr(e@" '(e e)" &"/%r:" #e )"s %r"i,"$i%es0 )" r" #i>ere$i" % )" pri$ip") *e!""

    $%&pe!i!i*" e ( &(#% )%@")i,"#% ies!"@)e0 $"&@i"!e / $%&pe!i!i*% e

    e!re&%0 )" $%s!i!(/e )"s pers%"s '(e )"@%r" e e))"s C%r&"$i%es eer"#"s p%r )%s $"&@i%s e ( e!%r% )%@")i,"#%0

    $%&p)e% / s%&e!i#% ") "*"$e #e )"s !e$%)%:"s #e )" i>%r&"$i? / #e )"

    $%&(i$"$i? QC(4) es e) es!"#% #e) "r!e #e )" es!i? #e re$(rs%s

    ($i%"r / e*%)($i%"r7 L"

    $"p"$i#"# i!e)e$!(") es )" $)"*e / /" s%@re )"s *ie"s #e>ii$i%es

    &%#eris!"s '(e (s" e) !.r&i% Re$(rs% H(&"%0 @"s4#%se e )"

    $%$ep$i? #e ( >"$!%r s(s!i!(i@)e % i!er$"&@i"@)e e e) er""e #e )"

    &"'(i"ri" #e pr%#($$i? / $"!")%"#% " )" pers%" $%&% ( is!r(&e!%0

    &"!eri") % (" es!"#:s!i$"0

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    pri$ip")0 e) $(") p%see ii$i? / !"&@i. )" =i$" i#ispes"@)e p"r"e) #es"rr%))%7

    Es p(es0 e) !")e!% e?&e% s(e!% " )" i>)(e$i"#e &($ere$i"s e $("!%

    " "p!i!(#es / p"!r%es #e $%&p%r!"&ie!%7 T%&" "%s re$)(!"r0 $"p"$i!"r /

    #es"rr%))"r e) pers%") e$es"ri% p"r" )" $%>%r&"$i? #e r(p%s #e !r"@"%s

    $%&pe!i!i*%s / )" >(" #e) !")e!% :$i)

    ">r%!"r)" $% )"s &is&"s s%)($i%es "#%p!"#"s p"r" )" p.r#i#" #e $"pi!") %

    #e e'(ip"&ie!%7

    E )" "$!(")i#"# es!e $"&@i% #e $%$ep!% se re)"$i%" $% ( $"&@i%#e p%#er e e) !r"@"% p%r $("!% si "!es se ))e? " $%si#er"r " )%s

    !r"@""#%res $%&% pie,"s i!er$"&@i"@)es0 :$i) / &4s $%s!%s% $%se(ir %!r" pers%" $% "p!i!(#es

    e'(i*")e!es % >%r&"r " ( (e*% e&p)e"#%7 E) !r"@""#%r "#'(iri? p%#er #e

    e%$i"$i?7

    Des!"$" G(@&" 12220 '(e e$%!r"r !")e!% (er," )"@%r") % se

    es!4 $%!r"/e#%0 per% !"&p%$% es!" pr%#($ie#% !")e!%7 I(")&e!e se")"

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    '(e si e) !")e!% es es$"s% / *")i%s%0 )"s %r"i,"$i%es "" $("#% s%

    &4s i!e)ie!es '(e s( $%&pe!e$i"0 $re"#% ( "!r"$!i*% e!%r% #e

    !r"@"%0 es$%ie#% )" e!e $%rre$!" / %@!eie#% )% &e%r #e e))"; es!%

    '(iere #e$ir '(e )" *e!"" $%&pe!i!i*" )e per!ee$e " )"s %r"i,"$i%es '(es"@e $%&% "!r"er0 se)e$$i%"r0 es!"@)e$er / #es"rr%))"r e) !")e!%7

    L%s ere!es #e )"s %r"i,"$i%es se #ier% $(e!" '(e )"s pers%"s

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    "$!%res s%$i")es s%@re )" es!i? #e) !")e!% ere!es perspe$!i*"s #e )%s

    "$!%res !%#" *e, '(e )%s #i>ere!es r(p%s s(s!e!"0 (s!i>i$" / ep)i$" e)

    #is$(rs% #e '(e si se )e #" i&p%r!"$i" " )"s pers%"s "('(e es!"$i%es #e $es(r" e $("!% " '(e es" i&p%r!"$i" % s%)% #e@e

    re>)e"rse e e) respe!% " s(s #i>ere$i"s i#i*i#(")es si% '(e #e@e ir "

    &"/%res $%si#er"$i%es re>eri#"s " s"!is>"$er s(s e$esi#"#es #e

    $"p"$i!"$i?0 #e "si"$i? #e $"r%s0 #e *")%r"$i? #e) #ese&pe% / #e

    p"r!i$ip"$i? e )"s #e$isi%es7 Es!% se p(e#e %@ser*"r e )" i)(s!r"$i? '(e

    se prese!" e e) Gr4>i$% 1 e!r":#% #e) pr%r"&" ATLASK!i7

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    Gr'*ico -. Im-ortancia de 'a -ersona7

    17 L"s pers%"s e )"s %r"i,"$i%es p=@)i$"s *ee,%)""s

    &"i>ies!" $%#($!"s '(e s% repr%#($$i%es #e s(s eperie$i"s s%@re e)

    !r"!% '(e per$i@e7 Es!"s eperie$i"s i#i*i#(")es $("#% % s%

    s"!is>"$!%ri"s eer" $%&p%r!"&ie!%s #e es$ep!i$is&% '(e '(e#"

    )"!e!es e )%s i#i*i#(%s7

    Es!" pr%p%si$i? '(e#" $%>ir&"#" p%r )"s epresi%es #e @(e !r"!%

    '(e per$i@e )" &"/%r:" #e )%s "$!%res '(iees #es#e $(")'(ier" #e )"s

    perspe$!i*"s s(s!e!"0 (s!i>i$" / ep)i$" $%&% re"$$i%" "!e e) !r"!%

    '(e re$i@e0 "s: $%&% !"&@i. se %@ser*" e &e%r r"#% '(e

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    Gr'*ico /. Trato Inter-ersona'7

    7 L"s pers%"s e )"s %r"i,"$i%es p=@)i$"s *ee,%)""s epres"

    se!i&ie!%s #e "(s!i" / !r"s!%r%s " p"r!ir #e s(s per$ep$i%es #e )"s

    si!("$i%es $%!r"#i$!%ri"s '(e s(re #e )"s pr4$!i$"s "#&iis!r"!i*"s7

    E e) Gr4>i$% 6 e!r":#% #e) pr%r"&" ATLASK!i se i)(s!r" e) $%(!%

    #e re)"$i%es '(e $%>ir&" es!" pr%p%si$i? " !r"*.s #e epresi%es #e

    pre%$(p"$i? / $es(r" e (" pr%p%r$i? $%si#er"@)e #e )"s #is!i!"s

    perspe$!i*"s "")i,"#"s0 re>eri#"s " )" "p)i$"$i? #e pr4$!i$"s "#&iis!r"!i*"s

    '(e )"s pers%"s $%si#er" #e>i$ie!es e )"s 4re"s #e )" $%&(i$"$i?

    %r"i,"$i%")0 )" $"p"$i!"$i?0 re$%%$i&ie!%0 es!i)% #e "#&iis!r"$i?0

    !r"!% i!erpers%")0 "pr%*e$

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    Gr'*ico 0. Con/'icto7

    67 E) $%%$i&ie!% #e )"s pers%"s es >(#"&e!") e )"s

    %r"i,"$i%es p=@)i$"s *ee,%)""s / e @"se " .) se "#%p!" pr4$!i$"s

    "#&iis!r"!i*"s '(e p%si@i)i!" s( &e%r "pr%*e$ere!es perspe$!i*"s '(e si

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    Gr'*ico 1. A-rovec5amiento de' conocimiento7

    7 L"s pers%"s e )"s %r"i,"$i%es p=@)i$"s *ee,%)""s#e&"#" pr4$!i$"s "#&iis!r"!i*"s '(e p%si@i)i!e s( (s!" *")%r"$i? $%&%

    &e$"is&% #e s"!is>"$$i? #e s( *i#" %r"i,"$i%")7

    L(e% #e "")i,"r e) $%(!% #e re)"$i%es i)(s!r"#"s e e) Gr4>i$% 9

    e!r":#% #e) pr%r"&" ATLASK!i se $%>ir&" )" pr%p%si$i? >%r&()"#" !%#"

    *e, '(e )"s pers%"s e )" %r"i,"$i? epres" s(s "spir"$i%es " ser

    re$%%$i#%s p%r s(s es>(er,%s / es!4 pe#ie!es #e ser *")%r"#%s e s(

    (s!" #i&esi?0 e !") se!i#% &"i>ies!" #ese%s #e '(e )" %r"i,"$i?

    "p)i'(e pr%$e#i&ie!%s %p%r!(%s / "#e$("#%s '(e re#(#e e s"!is>"$$i?

    )"@%r")7

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    Gr'*ico 2. Reconocimiento7

    97 L" #isp%si$i? p"r" e) !r"@"% &"i>es!"#" p%r )"s pers%"s e )"s

    %r"i,"$i%es p=@)i$"s *ee,%)""s s(re pri%ri!"ri"&e!e e >($i? #e )"s

    $%se$(e$i"s '(e !iee p"r" e))"s )"s pr4$!i$"s "#&iis!r"!i*"s

    #es"rr%))"#"s e )"s %r"i,"$i%es7

    Es!" pr%p%si$i? '(e#" $%>ir&"#" p%r'(e e>e$!i*"&e!e )"s

    pers%"s #es#e )"s #i>ere!es perspe$!i*"s s(s!e!" e) #is$(rs% #e '(e e)

    !r"@"% '(e re")i," se *e es!i&()"#% p%r si!("$i%es0 "$!i!(#es0 /

    pr%$e#i&ie!%s "#&iis!r"!i*%s '(e )e res()!" r"!%s / pr%#($!i*%s

    )"@%r")&e!e7 E) Gr4>i$% 3 e!r":#% #e) pr%r"&" ATLASK!i i)(s!r" es!"sre)"$i%es7

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    Gr'*ico 4. Identi/icaci,n con 'a or+ani4aci,n7

    7 E) es!i)% #e "#&iis!r"$i? e )"s %r"i,"$i%es p=@)i$"s

    *ee,%)""s es $%!ie$i") e >($i? #e )"s )i&i!"$i%es '(e )e i&p%e )"$()!(r" %r"i,"$i%")7

    P"r" #"r p%r $%>ir&"#" es!" pr%p%si$i? se !(*% '(e e"&i"r

    $(i#"#%s"&e!e e) $%(!% #e re)"$i%es '(e se i)(s!r" e e) Gr4>i$% F

    e!r":#% #e) pr%r"&" ATLASK!i / se $%&pr%@? '(e "('(e (" $%si#er"@)e

    &(es!r" #e "$!%res #e )"s #i>ere!es perspe$!i*"s "r(&e!" '(e e) es!i)%

    #e "#&iis!r"$i? es "(!%ri!"ri%0 %!r" &(es!r" #e "$!%res #e i(")

    $%si#er"$i? &"i>ies!" '(e e) es!i)% es #e $%ses%0 #e&%$r4!i$% /

    p"r!i$ip"!i*% #epe#ie#% #e) "&@ie!e #e !r"@"%0 #e )" (re$i" #e )"s

    !"re"s "si"#"s / #e )%s e'(ip%s #e !r"@"%7

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    Gr'*ico 5. Esti'o de administraci,n7

    F7 E )"s %r"i,"$i%es p=@)i$"s *ee,%)""s $%eis!e ( sis!e&"

    $%&(i$"!i*% %r"i,"$i%") !r"#i$i%") $% >%r&"s $%&(i$"!i*"s '(e se

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    $re#i@i)i#"#7 I(")&e!e %!r" $%si#er"@)e &(es!r" #e "$!%res #e )"s

    #i>ere!es perspe$!i*"s %pi" '(e )" $%&(i$"$i? es e>i$ie!e p%r e) es!i)%

    '(e i&p%e e) s(per*is%r % ere!e '(e )es per&i!e (" $%&(i$"$i?

    "@ier!" #%#e se sie!e )i@res p"r" pr%p%r$i%"r )%s &es"es per!ie!es ")"s "$!i*i#"#es '(e es!4 #es"rr%))"#%7

    Gr'*ico +6. Com1nicaci,n Or+ani4aciona'7

    827 L" "si"$i? #e $"r%s e )"s %r"i,"$i%es p=@)i$"s

    *ee,%)""s es!4 s(e!" " pr4$!i$"s "#&iis!r"!i*"s '(e %@e#e$e " (

    r.i&e )e") es!"@)e$i#%0 )% $(") pr%pi$i" )" "#e$("$i? #e )"s pers%"s ")

    per>i) #e) $"r% "( $("#% e))% % *"/" e >($i? #e) $%%$i&ie!%"#'(iri#%7

    Es!" pr%p%si$i? '(e#" $%>ir&"#" !%#" *e, '(e )" r" &"/%r:" #e

    )%s "$!%res #e )"s #i>ere!es perspe$!i*"s s(s!e!" e) #is$(rs% #e '(e

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    $%%$i&ie!% "#'(iri#% p"r" e) 4re" #e #ese&pe% p%r e$i&" #e )%s #e&4s

    re'(isi!%s ii$% 88 e!r":#% #e) pr%r"&"ATLASK!i se i)(s!r" )"s re)"$i%es se")"#"s7

    Gr'*ico ++. Asi+naci,n de car+os7

    887 L"s Te$%)%:"s #e )" I>%r&"$i? / #e )" C%&(i$"$i? TICs0

    i>)(/e #e$isi*"&e!e e )"s pr4$!i$"s "#&iis!r"!i*"s eer"#% >%r&"s #e

    $%&p%r!"&ie!%s '(e es!4 !r"s>%r&"#% )" *i#" )"@%r") e )"s

    %r"i,"$i%es p=@)i$"s *ee,%)""s7

    E )"s %r"i,"$i%es p=@)i$"s se es!" es!"#% ( $"&@i% e e)

    &%#% #e

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    !e$%)%:"s #e )" i>%r&"$i? / #e )" $%&(i$"$i? '(e es!4 i>)(/e#% ere!es perspe$!i*"s e )"s $(")es "#($e '(e % per$i@e

    (" p%):!i$" #e $"p"$i!"$i? #e pers%") p%r p"r!e #e )" %r"i,"$i?0 )" $(")

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    pers%"s '(e se $"p"$i!e p"r" e) $"r% p%r $(e!" pr%pi"7 E))% se *e

    re>)e"#% e )" i)(s!r"$i? #e) Gr4>i$% 8 e!r":#% #e) pr%r"&" ATLASK!i7

    Gr'*ico +/. Ca-acitaci,n7

    87 L" se)e$$i? #e pers%") e )"s %r"i,"$i%es p=@)i$"s

    *ee,%)""s se es!4 $%>i(r"#% $%&% e) pr%$es% #e %@!e$i? #e !")e!%

    ir&" p%r )"s

    %pii%es #e )%s #i>ere!es "$!%res '(e s(s!e!" e) #is$(rs% #e '(e e )"

    "$!(")i#"# se pr%$(r" e) ires% " )" %r"i,"$i? #e )"s pers%"s '(e

    "#e&4s #e $(&p)ir $% e) per>i) #e) $"r% !e" )" $"p"$i!"$i? $%i!i*"i#?e" p"r" iser!"r)% #ire$!"&e!e ") $"r%7 L"s re)"$i%es '(e se")"

    es!" $%&pr%@"$i? se p(e#e %@ser*"r e e) Gr4>i$% 86 e!r":#% #e)

    pr%r"&" ATLASK!i7

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    Gr'*ico +0. Se'ecci,n de -ersona'7

    L%s res()!"#%s %@!ei#%s #e )" $%&pr%@"$i? #e $"#" (" #e )"s

    pr%p%si$i%es % $%s!r($$i%es !e?ri$"s >%r&()"#"s per&i!e p)"!e"r %!r"s

    pr%p%si$i%es " p"r!ir #e )"s re)"$i%es #e i!er#epe#e$i"s e!re )"s

    $"!e%r:"s #e "4)isis '(e $%>%r&" " )" es!i? #e) !")e!% ir&"#" e s( pri&er" p"r!e re>eri#" " )"

    $%eis!e$i" #e !e#e$i"s #e *")%r"$i? #e )" pers%" e )"s

    %r"i,"$i%es0 p%r )%s res()!"#%s #e )" $%&pr%@"$i? #e )" Pr%p%si$i? 8

    re>eri#" " )" I&p%r!"$i" #e )"s pers%"s0 Pr%p%si$i? 1 re>eri#" ") Tr"!%

    I!erpers%") / )%s res()!"#%s #e )" $%&pr%@"$i? #e )" Pr%p%si$i? 6

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    re>eri#" ") Apr%*e$)(/e e )"s $%#($!"s i#i*i#(")es /

    e e) $%&p%r!"&ie!% %r"i,"$i%")7 L" $%>ir&"$i? #e )" se(#" p"r!e#e )" pr%p%si$i?0 $%$erie!e " '(e )" $%eis!e$i" #e "&@"s !e#e$i"s

    es!" $%#i$i%"#" p%r e) "&@ie!e %r"i,"$i%")0 se >(#"&e!" e )%s

    "spe$!%s #e !ip% $()!(r")0 s%$i") / )e") #e!er&i"#%s e )" re*isi?

    #%$(&e!") / %@ser*"#%s p%r e) i*es!i"#%r '(e per&i!e #e$)"r"r+

    Prese$i" #e r"s%s #e )" &%#eri#"# '(e !iee '(e *er $% )%s

    &%#%s #e i(r"$i? #e )"s pr4$!i$"s

    "#&iis!r"!i*"s '(e #e!er&i" e) #ese&pe% #e )"s pers%"s / e)

    $%&p%r!"&ie!% %r"i,"$i%")7

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    87 L" >i)%s%>:" "#&iis!r"!i*" pre#%&i"!e e )"s %r"i,"$i%es

    p=@)i$"s *ee,%)""s es!4 #e!er&i"#" p%r e) es!i)% #e "#&iis!r"$i?

    "p)i$"#% / p%r )"s >%r&"s #e $%&(i$"$i? %r"i,"$i%") '(e se #es"rr%))"

    e )"s %r"i,"$i%es )%s $(")es es!4 i>)(e$i"#%s p%r e) "&@ie!e%r"i,"$i%") / )" $%$ep$i? #e )" pers%" '(e se &"e" e )"

    %r"i,"$i?7

    Es!" pr%p%si$i? '(e#" $%>ir&"#" e s( pri&er" p"r!e p%r )%s

    res()!"#%s #e )" $%&pr%@"$i? #e )" Pr%p%si$i? re>eri#" ") Es!i)% #e

    "#&iis!r"$i? / )%s res()!"#%s #e )" $%&pr%@"$i? #e )" Pr%p%si$i? F

    re>eri#" " )" C%&(i$"$i? Or"i,"$i%")0 #i$%r&"s #e $%&(i$"$i? %r"i,"$i%") '(e se

    #es"rr%))" e )" %r"i,"$i? se $%>i(r" " p"r!ir #e )%s pr%$es%s

    #i")?i$%s / $%i!i*%s eperi&e!"#%s p%r )%s e'(ip%s #e pers%"s '(e

    )"@%r" e )" %r"i,"$i?0 i(")&e!e )" pr%p%si$i? '(e#" $%rr%@%r"#" p%r

    )%s res()!"#%s #e )" $%&pr%@"$i? #e )" Pr%p%si$i? 86 re>eri#" " )"s

    !e#e$i"s '(e $%eis!e e )" %r"i,"$i? s%@re )" $%$ep$i? #e )"

    pers%"7

    897 L" !e$%)%:" e&p)e"#" e )" %r"i,"$i? reper$(!e e )"s

    pr4$!i$"s "#&iis!r"!i*"s '(e #e!er&i" e) $%&p%r!"&ie!% #e )"s

    %r"i,"$i%es p=@)i$"s *ee,%)""s7

    L%s res()!"#%s #e )" $%&pr%@"$i? #e )" Pr%p%si$i? 88 re>eri#" ")

    M"e% #e )"s TICs0 $%rr%@%r" es!" pr%p%si$i?7 L%s res()!"#%s "!es

    &e$i%"#%s s(s!e!" e) #is$(rs% #e '(e )" !e$%)%:" es!4 i>)(/e#% e e)&%#% #e pes"r #e )"s pers%"s / e e) $%&p%r!"&ie!% %r"i,"$i%") )%

    $(") se es!4 %@ser*"#% e e) #es"rr%))% #e pr"$!i$"s "#&iis!r"!i*"s '(e se

    ))e*" " $"@% e )%s pr%$es%s #e $"p"$i!"$i?0 "si"$i? #e $"r%s0

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    se)e$$i? #e pers%")0 es!i)% #e "#&iis!r"$i? / $%&(i$"$i?

    %r"i,"$i%")7

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    CA!&TULO V

    CONCLUSIONES

    L%s res()!"#%s %@!ei#%s #e) "4)isis p"r" $%&pr%@"r $"#" (" #e )"s

    pr%p%si$i%es % $%s!r($$i%es !e?ri$"s '(e se >(er% eer"#% #e)

    pr%$es"&ie!% #e )%s #"!%s re$%)e$!"#%s per&i!e resp%#er p%si!i*"&e!e

    )"s pre(!"s % i!err%"!es #e )" i*es!i"$i?7

    E *ir!(# #e e))% se $%$)(/e '(e )" i*es!i"$i? #es"rr%))"#"

    pr%p%r$i%? (" &e!%#%)%:" p"r" pr%#($ir $%s!r($!%s !e?ri$%s $(/"per!ie$i" es!4 $%>ir&"#" p%r )" *")i#e, / $%>i"@i)i#"# #e )%s res()!"#%s

    '(e se eer"r% &e#i"!e ( pr%$es% si.ri$% #e #"!%s pr%*eie!es #e )"

    re")i#"# es!(#i"#" " !r"*.s #e )"s e!re*is!"s e pr%>(#i#"# " )%s "$!%res

    s%$i")es0 #e )" %@ser*"$i? p"r!i$ip"!e i si!( / )" re*isi? #%$(&e!") #e )"

    !e&4!i$"7

    I(")&e!e se $%$)(/e '(e e) pr%#($!% #e es!" !esis per&i!e

    es!"@)e$er (" $%$ep!(")i,"$i? #e )" es!i? #e) !")e!%

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    >i")&e!e se $%$)(/e '(e )" !e%r:" #e )" es!i? #e) !")e!%

    i$i") *ee,%)"% e e) !r4si!%

    &%#eri#"#-p%s!&%#eri#"# " ii$i%s #e si)% XXI0 p%#r:" $%!e!(")i,"rse

    e (" si!("$i? re*e)"#%r" '(e i#i$" '(e )" es!i? es!4 &(/ sesi@i)i,"#"" )" $%$ep$i? #e )" pers%" '(e se &"e" e e))"s0 " )" >i)%s%>:"

    "#&iis!r"!i*" i&p)"!"#"0 " )" !e$%)%:" e&p)e"#" / ") "&@ie!e

    %r"i,"$i%") #%#e >($i%"7 Es!%s "e!es '(e i$i#e s%@re )"s

    %r"i,"$i%es se *i$()" e!re si pr%#($ie#% >%r&"s #e (#"&e!" )" re)"$i? er4r'(i$" / )" $%&(i$"$i? %r"i,"$i%") / )"

    %$i? #e )" %r"i,"$i? $%&% sis!e&" $% )% $(") se !r"!" #e ep)i$"r e)

    se!i#% / e) %r#e #e )" &is&"7 I(")&e!e es!e "&@ie!e %r"i,"$i%")

    es!4 &"r$"#% p%r )" e&ere$i" #e r"s%s #e )" p%s!&%#eri#"# '(e se

    e*i#e$i" e )" prep%#er"$i" #e )" !ri"()"$i? $%%$i&ie!%-

    i>%r&"$i?-$%&(i$"$i? / #e )%s #isp%si!i*%s !e$%)?i$%s '(e )" s%p%r!"7

    Es!"s $"r"$!er:s!i$"s #e) "&@ie!e %r"i,"$i%") $%*i*e e )"s

    %r"i,"$i%es eer"#% (" !r"s>i(r"$i? #e )"s pr4$!i$"s

    "#&iis!r"!i*"s '(e #e!er&i" e) #ese&pe% #e )"s pers%"s / e)

    $%&p%r!"&ie!% %r"i,"$i%")7 As: %@ser*"&%s '(e $("#% e) $%$ep!% #e)" pers%" se i$)i" p%r $%si#er"r)" $%&% !")e!%

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