Roberto Alcalde(+1)786-260-3113

roberto.a.alcalde@gmail.comwww.linkedin.com/in/robertoalcalde

Program Management Professional Highly accomplished PRINCE2 Program/Project Manager with >15 years of delivering large scale information

technology and network infrastructure projects/programs within budget and on schedule. Results Driven Leader that has built diverse multinational teams across multiple geographic locations, time

zones, and skillsets. Concept to Market Program Manager encompassing all phases of a program from concept document through

business case analysis and C-Level approval, technology implementation, go to market activities and post implementation reviews. Managed multiple portfolios.

Created Processes, Policies and Templates for the PMO. Mentored and Coached project managers on stakeholder management, project approval process, business case preparation, risk management, portfolio management, and developing a structure for the PMO.

Prince2 Certified Project Manager with experience in Agile, Scrum and Waterfall Methodologies

PROGRAM MANAGER JAN 2016- PRESENTDIGICEL - JAMAICA

• GUIDE PROJECTS THROUGH THE INITIAL DEFINITION PHASE FOR REVIEW, APPROVAL, PRIORITIZATION & USER ADOPTION

• IDENTIFICATION OF PROJECT STAKEHOLDERS TO FACILITATE DEVELOPMENT OF THE PROJECT SCOPE DOCUMENT AND TO CAPTURE REQUIREMENTS, MEASURE SUCCESS, TRACK CRITICAL MILESTONES AND BASELINE TIMELINES 

• DEVELOP PROJECT PLANS, GATHERING DETAILED REQUIREMENTS FROM TECHNICAL AND COMMERCIAL STAKEHOLDERS, CAPTURING ISSUES/RISKS IN THE RISK REGISTER, CREATING CONTINGENCY PLANS, VETTING CHANGE REQUESTS AND ASSISTING TEAM WITH REMOVING IMPEDIMENTS TO PROGRESS

• TRACKING, REPORTING AND COMMUNICATING THE STATUS OF KEY DELIVERABLES AND THE PROJECT STATUS TO TEAMS AND MANAGEMENT

• BUILD VIABLE STRONG RELATIONSHIPS WITH CUSTOMER POINTS OF CONTACT, KEY SUBCONTRACTORS, AND OTHER STAKEHOLDERS

• IDENTIFYING, COMMUNICATING AND MITIGATING PROJECT GAPS, ISSUES AND RISKS • LEAD PROJECT EXECUTION INCLUDING DIRECTING WORK, CHANGE CONTROL, TESTING AND

ENSURING STAKEHOLDER ENGAGEMENT • CHANGE MANAGEMENT, WORK PRODUCT AND QUALITY • UTILIZE PROJECT MANAGEMENT TOOLS AND METHODOLOGIES INCLUDING IDENTIFICATION OF BEST

PRACTICES AND LESSONS LEARNED • PROCESS IMPROVEMENT, DEFINITION AND IMPLEMENTATION  IN SUPPORT OF THE

PROJECT/INITIATIVE 

PROGRAM DIRECTOR AUG 2010- AUGUST 2015LIME – CABLE AND WIRELESS COMMUNICATIONS, CARIBBEAN NATIONS

• PROGRAM MANAGER/DIRECTOR FOR PMO AND PROJECT TEAMS ACROSS THE CARIBBEAN REGION • MANAGE CAPITAL BUDGETS YEAR ON YEAR OF ~175M USD FOR CARIBBEAN REGION

• DEFINE PMO PROCESSES, POLICIES & TEMPLATES

MS Project, Agile, Scrum Master, PMP, PMO, IT, Data Center, Big Data, Project Manager, Spanish,

• MANAGE LARGE SCALE CRM AND BILLING SYSTEM UPGRADES AND DEPLOYMENTS (LIBERATE AND COMVERSE).

• RESPONSIBLE FOR CORPORATE PROGRAM AND BUDGET GOVERNANCE, • FACILITATE AND OVERSEE BUSINESS CASE PREPARATION

• SCHEDULE PROJECTS AND RESOURCES TO MEET TIMELINES AND DELIVERY AGAINST QUALITY GOALS

• PRIORITIZATION OF PROGRAMS. • DIRECT THE PREPARATION OF REQUESTS FOR PROPOSALS, CONTRACTUAL SCOPES OF WORK, AND

EVALUATE AWARD RECOMMENDATIONS.• DEPLOYED FIXED BROADBAND AND MOBILE NETWORKS ACROSS THIRTEEN COUNTRIES INCLUDING

LARGE SCALE INFRASTRUCTURE AND CIVIL WORKS BUILDS.• MAINTAIN THE LINES OF COMMUNICATION OPEN WITH C LEVEL THROUGH WEEKLY REPORTS AND

QUARTERLY PRESENTATIONS.• MENTOR, TRAIN, COACH AND MOTIVATE PROGRAM/PROJECT TEAM MEMBERS • RESPONSIBLE FOR IMPLEMENTING PROJECT IMPLEMENTATION AND GO TO MARKET STRATEGY • PROGRAM MANAGER FOR TV COMMERCIAL ROLLOUT.• MANAGE CHANGE CONTROL PROCESS • PARTICIPATE IN PROGRAM REVIEWS & CONDUCT INTERIM PROJECT AUDITS

PROGRAM MANAGER/ GENERAL MANAGER 2006-2010QUAD CELERIA BROADBAND SERVICES CORPORATION (US AND CARIBBEAN)

• MANAGE INFRASTRUCTURE PROJECTS IN HAITI, JAMAICA, AND CENTRAL AMERICA FOR WIRELESS OPERATORS (DIGICEL, UTSTARCOM)

• DEVELOP PROJECT PLAN, COORDINATE WITH CUSTOMER'S OPERATION AND MAINTENANCE MANAGERS, AND MANAGE IMPLEMENTATIONS AND INSTALLS.

BUSINESS DEVELOPMENT MANAGER 2004-2005 FORCE OPTICAL BROADCAST SYSTEMS CHRISTIANSBURG, VA.

• DEVELOPED NEW OPPORTUNITIES FOR BUSINESS IN TELCO VIDEO, CELLULAR BACK-HAUL AND DWDM OVERLAYS.

• DEVELOPED BUSINESS RELATIONSHIPS WITH QUALCOMM MEDIA FLO, TUT SYSTEMS, WAVE SEVEN AND TERRAWAVE IN ADDITION TO CURRENT CUSTOMERS SUCH AS TWC, TBS, HBO.

DIRECTOR OF OPERATIONS & PROGRAM MANAGEMENT 2002-2004 OSP INTERNATIONAL CALA BOGOTA, COLOMBIA

• RESPONSIBLE FOR ALL PRE AND POST SALES SUPPORT OPERATIONS, INCLUDING PROGRAM MANAGEMENT.• MANAGE BULK OUTSIDE PLANT PRE-QUALIFICATION PROJECTS.• DEVELOP AND EXPAND CUSTOMER RELATIONSHIPS.

MS Project, Agile, Scrum Master, PMP, PMO, IT, Data Center, Big Data, Project Manager, Spanish,

DIRECTOR OF PROGRAM MANAGEMENT AND PROFESSIONAL SERVICES 2001-2002UTSTARCOM PORT AU PRINCE, HAITI

• MANAGED A > 30M USD WIRELESS/WIRELINE INFRASTRUCTURE PROJECT IN PORT AU PRINCE, HAITI, WITH OVER 300 EMPLOYEES.

• MANAGED MULTIPLE PROJECTS ACROSS THE PRODUCT LINE.• ROLL OUT AND BUILD WIRE-LINE OUTSIDE PLANT INFRASTRUCTURE.• BUILD MOBILE RADIO BASE STATIONS.• MANAGE SITE ACQUISITIONS.• GREW PROFESSIONAL SERVICES AND PROGRAM MANAGEMENT FROM ZERO PEOPLE IN 2001 TO EIGHT

PROJECT MANAGERS, SIX FIELD ENGINEERS AND TWO SALES ENGINEERS BY 2002.

LEAD PROGRAM MANAGER 1998-2001HARRIS CORPORATION MIAMI, FL

• MANAGED MULTIPLE PROJECTS IN CALA REGION, FOR TELECOMMUNICATIONS OUTSIDE PLANT AND

VOIP IMPLEMENTATION.

EDUCATION

2012 APMG PRINCE2 BOOTCAMP COURSE Project Management Certification

1997-1998 ST. THOMAS UNIVERSITYMIAMI, FLORIDAMBA, INTERNATIONAL BUSINESS

1994-1996 ST. THOMAS UNIVERSITY MIAMI, FLORIDABA, PUBLIC ADMINISTRATION GRADUATED CUM LAUDE

MS Project, Agile, Scrum Master, PMP, PMO, IT, Data Center, Big Data, Project Manager, Spanish,