QMS Principles ISO 9001 2015

Quality Management Principles as per

ISO 9001:2015

Prepared By: Kranthi Tulluru on 25FEB16(Kranthi Rainbow of Smile)

2Prepared By: Kranthi Tulluru (Kranthi

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Revision of Principles• The ISO 9001:2008 standard states that the eight quality management principles described in ISO

9000:2005 were considered during the development of ISO 9001:2008. According to the committee draft of ISO 9001:2015, the revised standard is being developed to make more explicit use of the quality management principles.

• ISO 9001:2005 లో వివర ించిన ఎనిమిది నాణ్యతా నిరవహణ్ సూతాాలు ISO 9001:2008 అభివృదిి చేసే సమయింలో పర గణ్ ించారు అని ISO 9001:2008 ప్ామాణ్ కలో చెపపబడ ింది. ISO 9001:2015 యొకక కమిటీ పకారిం, సవర ించిన ప్ామాణ్ క నాణ్యతా నిరవహణ్ సూతాాలను మర ింత సపష్టింగ వినియోగ ించడిం కోసిం అభివృదిి చేయబడ నది.

• The below explanation provides a “statement” describing each principle and a “rationale” explaining why an organization should address the principle.

• ఈ క్రింది వివరణ్లో పాతి సదాి ింతిం గుర ించిన "పతాిప్దము" మర యు ఎిందుకు చేయాయౌ అనే "కరణ్ము" ఉనాాయి.

• Note that current principles 4 and 5 have been merged into the revised principle 4, reducing the total number of principles from eight to seven.

• గమనిక: గత 4, 5 సదాి ింతాలు ఒకే సదాి ింతింగ సవర ించాబడాా యి అది సదాి ింతిం4.


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QMS Principles


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Updated as per 2015 by me

This one is as per ISO 9001:2008, collected from

websites5

Prepared By: Kranthi Tulluru (Kranthi Rainbow of Smile)

http://intranet/qms/Activities/ISO 9001_2015/Quality Principles_Fish Bone Chart.pdf

QMP 1 – Customer Focus

• StatementThe primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.

• Rationale (logic or reason behind something)

Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes to sustained success of an organization.

• QMP1 – Customer Focus (old one)Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

• Change: The revised principle continues to focus on meeting customer requirements and striving to exceed customer expectations. It adds that you need to look at every customer interaction for opportunities to create more customer value. It also adds that sustained success is achieved when you gain customer confidence.


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QMP 2 – Leadership

• StatementLeaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the quality objectives of the organization.

• RationaleCreation of unity of purpose, direction and engagement enable an organization to align its strategies, policies, processes and resources to achieve its objectives.

• Change: The revised principle continues to focus on leaders establishing unity of purpose and direction, as well as, creating conditions to involve people in achieving quality objectives. It adds that this leadership approach will enable your organization to align its strategies, policies, and resources to achieve its objectives.


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QMP 3 – Engagement of People

• StatementIt is essential for the organization that all people are competent, empowered and engaged in delivering value. Competent, empowered and engaged people throughout the organization enhance its capability to create value.

• RationaleTo manage an organization effectively and efficiently, it is important to involve all people at all levels and to respect them as individuals. Recognition, empowerment and enhancement of skills and knowledge facilitate the engagement of people in achieving the objectives of the organization.

• QMP 3 – Involvement of People (Old) People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.

• Change: The revised principle still describes the involvement of people at all levels. It adds that it is essential for these people to be competent, empowered, and engaged to create and deliver value.


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QMP 4 – Process Approach

• StatementConsistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.

• RationaleThe quality management system is composed of interrelated processes. Understanding how results are produced by this system, including all its processes, resources, controls and interactions, allows the organization to optimize its performance.

• Principle 4 – Process Approach (Old)A desired result is achieved more efficiently when activities and related resources are managed as a process.

• Principle 5 – System Approach to Management (Old)Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.

• Change: The current Process Approach principle and System Approach principle have been combined into this one revised Process Approach principle. It continues to focus on understanding and managing activities as interrelated processes within a system. It clarifies that understanding how results are produced by the processes, resources, controls, and interactions allows your organization to optimize its performance.


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QMP 5 – Improvement

• StatementSuccessful organizations have an ongoing focus on improvement.

• RationaleImprovement is essential for an organization to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities.

• QMP 6 – Continual Improvement (Old)Continual improvement of the organization’s overall performance should be a permanent objective of the organization.

• Change: The revised principle uses the term “improvement” instead of “continual improvement”. ISO 9001:2015 is being developed to make more explicit use of the quality management principles, so you would expect it to move to the term “improvement” to align with the revised principle.

• The revised principle also changes from improvement of overall performance as a permanent objective to a focus on improvement as being essential to maintain current levels of performance. It also expands to cover the improvements needed to react to changes in internal and external conditions and to create new opportunities.


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QMP 6 – Evidence-based Decision Making

• Statement

Decisions based on the analysis and evaluation of data and information are more likely to produce desired

results.

• Rationale

Decision-making can be a complex process, and it always involves some uncertainty. It often involves multiple

types and sources of inputs, as well as their interpretation, which can be subjective. It is important to

understand cause and effect relationships and potential unintended consequences. Facts, evidence, and data

analysis lead to greater objectivity and confidence in decisions made.

• QMP 7 – Factual Approach to Decision Making (Old)

Effective decisions are based on the analysis of data and information.

• Change: The revised principle still addresses decisions that are based on the analysis of data and information.

The rationale section refers to the uncertainty and subjective nature of decisions. It adds that understanding

cause and effect relationships and the potential for unintended consequences is important. In addition, it

states that evidence-based analysis leads to decisions with greater objectivity and confidence. 16Prepared By: Kranthi Tulluru (Kranthi

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QMP 7 – Relationship Management

• StatementFor sustained success, organizations manage their relationships with interested parties, such as suppliers.

• RationaleInterested parties influence the performance of an organization. Sustained success is more likely to be achieved when an organization manages relationships with its interested parties to optimize their impact on its performance. Relationship management with its supplier and partner network is often of particular importance.

• QMP 8 – Mutually Beneficial Supplier Relationships (Old)An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

• Change: This principle has expanded from supplier relationship to relations with interested parties. The revised principle states the supplier and partner network is of particular importance, but there can be other interested parties. For example, the draft ISO 9001:2015, clause 4.2, identifies possible interested parties as direct customers, end users, suppliers, distributors, retailers, and regulators.


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Awareness of these principles will create a foundation to understand ISO 9001:2015

ఈ సద్ధ ాంత్ల ప ై అవగహన ISO 9001:2015 అర్ధాం చేసుకోవడ్నికి పున్ది అవుత ాంది


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QMS Principles ISO 9001 2015

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