Presentatie Innovatie ledendag Boek.be
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Transcript of Presentatie Innovatie ledendag Boek.be
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innovatie
Ledendag 2010Karel Ameije
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1
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1 Projecten
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1 Visie 2011
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1 Succes factoren
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iPadPrint
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iPadPrint
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1 Projecten
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Workflow
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Verrijkte media
INDD
CSS
XML
XHTML
XSLT
ePubPDF
QXD iPDF
Mobipocket
HTML5
.ISSUE
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Verrijkte media
Little Miss Robot
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Time reading
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Time reading
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proefKIOSK
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Auteur Uitgever Distributeur Boekhandel Klant
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…7 instrumenten
proefKIOSKcreaLAB
Shoptimisation
Retail training
Retail2etailCRMlight
Herpositionering
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6.
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Demonstratie
Management instrument
Management instrument
Management instrument
Management instrument
Management instrument
Transformatie
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Ondersteuning
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1 Visie 2011
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One stop shop
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Mobile Peer to Peer (P2P)
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Mobile Peer to Peer (P2P)
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Mobile Peer to Peer (P2P)
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Kiosk
Editorverrijking
boekenplank
Periodiekepers
AndereUitgevers
Klantgegevens
Content management
E-boek.org
webshops
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1 Succes factoren
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SERVICE
KN
OW
TARGET
SE
LL
Web Intelligence
Segmentation /Scoring / Profiling
E Business
Sales ForceAutomation
EpiphanyAcquisBrannCICMarketic OneEpsilonKanaRubric/BroadbasePrime Response…
EpiphanyAcquisBrannCICMarketic OneEpsilonKanaRubric/BroadbasePrime Response…
ChordiantClienteleIMAPegasystemsSilknet/KanaPeoplesoft/VantiveClarifyOnyxSAP FOPivotalSiebel
ChordiantClienteleIMAPegasystemsSilknet/KanaPeoplesoft/VantiveClarifyOnyxSAP FOPivotalSiebel
AsteaForesightMetrixRTSSymixClarifyOnyxPivotalSiebelVantive
AsteaForesightMetrixRTSSymixClarifyOnyxPivotalSiebelVantive
BroadvisionSilknet/KanaIBM e-businessNetscape XpertVignette IntershopMicrosoft Site ServerATG…
BroadvisionSilknet/KanaIBM e-businessNetscape XpertVignette IntershopMicrosoft Site ServerATG…
Tele salesBrockIMAOnyxOracle FrontOfficePegasystemSAP F.OfficeSiebelVantive
BrockIMAOnyxOracle FrontOfficePegasystemSAP F.OfficeSiebelVantive
BrioBroadbase Business ObjectsCognosHyperion EssbaseSeagate SoftwareMicrostrategy
BrioBroadbase Business ObjectsCognosHyperion EssbaseSeagate SoftwareMicrostrategy
CampaignManagement
Webline (Cisco)Genesys (Alcatel)MG2
Webline (Cisco)Genesys (Alcatel)MG2
Interactions(e-mail,…)
Geotel (Cisco)E GainGeotel (Cisco)E Gain
Call Center /Service Client
Market & Customer Knowledge
Customer Care
LoyaltyProcess
Sales Conversion
Opportunity Identification
Develop the Offer
DatamindPersonifyRightPointBroadbaseNetGenesisNetPerceptionsAutonomyDecisiveQuadstoneSASMarketFirstParagren
DatamindPersonifyRightPointBroadbaseNetGenesisNetPerceptionsAutonomyDecisiveQuadstoneSASMarketFirstParagren
Customer Relationship Management
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SERVICE
KN
OW
TARGET
SE
LL
Web Intelligence
Segmentation /Scoring / Profiling
E Business
Sales ForceAutomation
Tele sales
CampaignManagement
Interactions(e-mail,…)
Call Center /Service Client
Market & Customer Knowledge
Customer Care
LoyaltyProcess
Sales Conversion
Opportunity Identification
Develop the Offer
Customer Relationship Management
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SERVICE
KN
OW
TARGET
SE
LL
Customer Relationship Management
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SERVICE K
NO
W
TARGET
SE
LL
Customer Relationship Management
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Dank u!