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UTILIZATION OF DEMING CYCLE IN
CONTINUOUS IMPROVEMENT IN
AN AUCKLAND ROOF ACCESS
BUSINESS
PRANAV MURALIDHARAN16912479
MASTERS IN ENGINEERING PROJECT MANAGEMENT
PROJECT SUPERVISOR-DAVE MOORE
The CompanyCSR Corporate supporter for
Auckland Rescue Helicopter Trust.
Component Assembly to DISABLED CITIZEN SOCIETY New Zealand.
100% New Zealand Made.
Team Managing Director Business Manager Project manager Designer Estimator Sales Fabricator Installer-4
Sales 35 projects average per
month in boardwalks 70% new building 30% existing buildings
Problem Statement1. The company have already identified that performance is not as good as it
could be and suggested anecdotally that they to get more competitive and lose more market share they need to find ways to get better.
2. They suspect that there are new things they should be doing in the shop, and that there are better ways to run the on site-installations.
3. They have not been systematic in looking at any of these issues.4. We agreed that I would become familiar with the processes and business
overall, review the literature for useful tools, run a small study and make recommendations.
Research Questions1. What is the current process flow at the company?2. What are the system weaknesses as identified by staff, what do they think
they could do better?3. What might be the root causes for the problems identified?4. What study tools could be used to find ways to improve the process at the
company? 5. What recommendations could be made?6. Are the ones implemented being successful?7. What long term recommendations could be made based on these findings to
help the business generally?
MethodLiterature Review to find outWhat study tools could be used to map the existing process and find ways to improve the process at the company.
Interviews, observation and application of study toolsInvolving a small sample of employees from the different staff levels
Managing Director Business Manager Project manager Designer Estimator Sales Fabricator Installers
Lean tools utilized- Methods• Qualitative data collection• 5 Whys• Decision making-OODA Loop• Practical creativity
Deming Cycle (for ongoing continual improvement)
Plan: Identifying and analyzing the problem
Do: Developing and Testing a potential solution
Check: Measuring how effective the test solution was and analyzing whether it could be improved in any way
Act: Implementation the improved solution fully
Data collection Process flow: Findings
Key findings includeFrom 5Why analysis in departments: Sales, Warehouse, Fabrication, Installation.
1. Poor Inventory system (obsolete components held and taking up space
2. Fabrication mistakes and other time delays3. Installation time delays on site and to and from site
– inability to track vehicles and staff
Also from Sales Reduced number of projects coming through, company
needs more work
Lack of identification of potential projects coming upPoor marketingLack of innovation
PLAN
Tidy Works-Project Management Software Inventory details No Boards for project
planning Can Identify Delays All of company team
can access it
GPS Tracker and CCTV Camera on installations Can measure travelling
time and installation time Fabrication delays due to
manpower can be monitored and avoided
Recommendations includeDO
CSR Plan Marketing of company Tidy works for inventory and project plan Supervise and investigate all installations and
fabrication
Testing Of Implemented Solution TIDYWORKS Software Minimize inventory and increased fabrication
area Utilize Solid-Works Time delays in fabrication and installation Sales
CHECK
Tidy works Delays have been
minimized Unwanted inventory has
been removed Usage of boards has
been stopped
CSR Plan as part of marketing strategy Converting waste aluminum
into sitting benches and donate with our company name on it.
Improved SolutionRecommendations are been implemented in
WAREHOUSE FABRICATION INSTALLATION
ACT
Use of TIDYWORKS Software helped to minimize inventory, free up space and increase fabrication area. Supervise and investigate all installations and fabrication using Deming Cycle to tackle time delays in fabrication and installation.
Solid-Works models is being presented to clients. Stimulate more project enquiries
Get into residential too
Average building consents each month 25001750 Houses300 town houses, flats, units250 retirement villages200 apartments
http://www.stats.govt.nz/
Preparation of quotation as per the client needs
Preparation of quotation for the best possible solution for the client(includes extra products and customization)Make the clients select the project which they prefer
Meet the clients for bigger projects
Show the software design of the product to clients.
Improve sales techniques
More targeted marketing
Construction Expo Cross Promotion Visit all Construction
Companies with new Catalogue
Masterspecs Use social media
Long term recommendations include
Other Innovation ideas
Conclusion
Improvements achieved- Fabrication, Installation, Warehouse.
Marketing should be done because there is only one competitor in NZ.
Start PDCA cycle for marketing.
Questions ?