PERSONALDETAILS 2016 OM

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PERSONAL DETAILS Surname Pillay First Name Dushandra Telephone Numbers +2783 368 9997 (Cell) Marital Status: Widowed Driver's Licence Yes Home Language English Other Languages Afrikaans EDUCATION High School Montarena High School Period 1983 Qualifications Matriculation Certificate Subjects English, Afrikaans, Accounts, Mathematics, Biology and Geography

Transcript of PERSONALDETAILS 2016 OM

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PERSONAL DETAILS

Surname Pillay

First Name Dushandra

Telephone Numbers +2783 368 9997 (Cell)

Marital Status: Widowed

Driver's Licence Yes

Home Language English

Other Languages Afrikaans

EDUCATION

High School Montarena High School

Period 1983

Qualifications Matriculation Certificate

Subjects English, Afrikaans, Accounts, Mathematics, Biology and Geography

Further Education PC Engineering Dip Boston House Campus,MCSE (Microsoft Certified Systems Engineer plus Internet - NT4) Torque - IT,Citrix Metaframe, Microsoft Project basic and advanced, Primer Project methodology. ITIL Foundation certified V2 and 3. Catalyst PM Methodology. Cisco: Cisco Business Communications System for Engineers, Cisco Small Medium Business for Engineers

EMPLOYMENT HISTORY (Current)

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Company Old Mutual

Type of firm Financial Services

Period March 2016 to Current

Position Project Manager

Duties Performed at Old Mutual:

I am currently working at Old Mutual on a contract basis. I am project managing their Contact Centre Upgrade. The contact centre has a population of 1500 seats spread across all sectors of their business. The upgrade/refresh will replace all parts of the infrastructure including PCs, Headsets, and the full Avaya Suite of products. The upgrade will require all Business Units to change their processes as well and will include a migration to the new features available on the latest Avaya suite.

My duties include:

Manage my team consisting of 15 resources Conduct workshops for as is versus new Builds. Manage a team of 5 Technical resources from Dimension Data for the

hardware installation including 2 Avaya specialists Work closely with Business Analysts to align the business procedures for the

new kit Migrate 73 Business Units onto the new Avaya Platform.

Reasons for leaving

Seeking a permanent position

EMPLOYMENT HISTORY (Jan 2015 to Nov 2015)

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Company The Kuyasa Fund

Type of firm NGO Housing Sector

Period Jan 2015 to Current

Position IT Manager

Duties Performed at Kuyasa:

The Kuyasa Fund is a currently operating as a NGO but is transitioning to a public listed company. Kuyasa is a social development organization that uses microfinance as a tool for improving the housing conditions and lives of South Africa’s poor communities. Kuyasa has 4 branches currently but will be expanding throughout SA in the near future. Branches are located in George, PE, Robertson and Cape Town currently. The data centre is situated in Cape Town, where I am based. The technology used by the business is smart phones, laptops and tablets that connect to a central system which is cloud based. This system consists of a CRM and Financial system to disburse and track loan repayments. The application residing on the front end enables field staff to disburse and collect on loans. The system they use is an application which resides on a smart phone that dials into a cloud based server. The server captures all the borrower’s details and connects to the credit bureau. Credit checks are done and the client is vetted. If the client is approved, the application is sent to the financial system which calculates the interest, repayment term and amount. The LDOs (Loan Development Officers) in the field then prints out a form on a Bluetooth printer which the clients signs and the loan is disbursed into his bank account. This system requires many components that need to be fully integrated so the process in the field is efficient and reliable. I am currently redesigning the system to achieve this goal. On the software development side, I work with a team from the UK (T24, Temenos) and an SA based team for the front end. My team is also responsible for the entire infrastructure countrywide. We are also upgrading some components of the infrastructure to ensure that we cater for the rapid growth cycle of the company.

My duties include:

Manage my team consisting of 7 staff members to support field and office based staff.

Manage a team of 2 Business Analysts for data mining and reporting. Management of contracts with the external vendors which include

telephony, voice logging, ISP services Manage a team of 5 developers who will customise the smart phone, CRM

and financial systems during the system changeover. Manage and deliver the IT infrastructure upgrade project for all branches. Install and configure an on-site Exchange server with a new Active directory

and File Server. Responsible for the overall strategic growth and development of the

company’s IT solutions.

Reasons for leaving

Retrenched.

EMPLOYMENT HISTORY

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Company Integrated Supply Chain Innovations (ISCI) Type of firm IT Supplier to Supply Chain Industry

Period Feb 2014 to December 2014

Position IT Manager

Duties Performed at ISCI:

ISCI is an IT Freight company that develops and implements software solutions to the Supply Chain Industry. This software encompasses the entire logistics process, including procurement, imports and exports, warehousing, distribution with track and trace etc. It is innovative software that can be customised to fit any business within the e-commerce and/ or supply chain market. One of our bigger clients is the Ministry of Health in Botswana. The Ministry has a facility (Central Medical Store) which procures and distributes pharmaceutical products for the country of Botswana. CMS stores and delivers over 120 million Pula in medical products at any given time. We were contracted to develop and implement an end to end system to manage the entire logistical cycle for this main facility and 96 smaller facilities throughout Botswana. My role as IT Manager is to upgrade and refresh the entire IT infrastructure of the facility and roll out our customised software to enable it to work transparently and efficiently going forward.

My duties include:

Manage the local team consisting of 16 staff in country including the CMS senior staff and technicians.

Management of contracts with the external vendors which include telephony, voice logging, ISP services

Manage a team of developers who will customise the warehousing and distribution applications.

The IT infrastructure will be refreshed totally including a completely new network with Cisco switches and CAT 6 cabling.

The entire Microsoft infrastructure will be rebuilt in parallel to the existing systems in accordance to Microsoft’s best practices. They will be running: Exchange 2010 with Server 2008 R2, MS Forefront (Antivirus), MS TMG (Threat Management Gateway), MS SQL 2010 and Server 2008 R2 Enterprise.

ISCI’s custom software is called UNIVU. I am responsible for the ongoing development and maintenance (SDLC) of this system with our team of developers in South Africa.

Currently we are customising our software and integrating it into other systems (Pharmamaster and Dynaman), that we have sourced from another vendor, Axiom.

Pharmamaster is an ERP system very similar to SAP which integrates into the Dynaman software and uses handheld scanners to move stock through the system up to the distribution points

Once completed with the customisation and implementation of the system, we will do a skills transfer to the local contingent and continue to assist with maintenance remotely.

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Our local clients in SA which include Groupon, CourierIT, FEDEX, DHL etc will benefit from the system changes with a new version which we have already started testing.

Reasons for leaving: Contract/Project ended. Sought a more stable/permanent position.

EMPLOYMENT HISTORY

Company First Equity Risk Management Services

Type of firm Financial Services

Period Oct 2010 to Jan 2014

Position IT Operations Manager

Duties Performed at First Equity Risk Mgmt. Services: First Equity is company operating in the Financial Services sector. The Head Office is situated in Bryanston with branches in Cape Town, Durban and Nelspruit. We deliver Short Term Insurance products to the market primarily. The company is also diversifying their product offering to include other related products.

My team consisting of 5 technicians provide desktop and server support for the company. We built the IT infrastructure from scratch when the company started operating in 2009.

The system was built with strict accordance to Microsoft’s best practices. They are running: Exchange 2010 with Server 2008 R2, MS Forefront (Antivirus), MS TMG (Threat Management Gateway), MS SQL 2010 and Server 2008 R2 Enterprise.

Although the staff compliment consists of 150 users in JHB, 100 in Cape Town, the system is designed to cater for up to 500+ users.

Client machines are running Win7 professional with Office 2007. File and Print Services are housed on a Server running MS Server 2008 R2

with a SAN and NAS attached. MS System Centre Essentials is installed for inventory control and client

management. WSUS for Windows updates and MS Forefront client/server antivirus solution. Network infrastructure using, WiMax and ADSL broadband from 2 suppliers

for redundancy. Servers are both physical and virtual utilising MS Hyper-V VOIP on SIP trunks and some analogue lines for telephony. On the LAN in Bryanston I’ve installed 7 wireless access points for easy

access to the systems from anywhere in the building. CAT6 cabling to the desktop and POE managed switches for the IP phones. The branch in Cape Town is configured in the same way and they are able to

access the JHB branch via an inter site VPN. Staff from other remote locations dial in via 3G or ADSL through a VPN connection and access all services as if they were in the local offices.

Management of contracts with the external vendors which include telephony, voice logging, ISP services and various Insurance applications.

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First Equity’s Insurance Application is called System A. I am responsible for the ongoing development and maintenance (SDLC) of this system with the external vendor.

Provided a detailed IT governance document which outlines the strategy for IT going forward including but not limited to Server, Desktop including industry best practices for hard drive quotas and mail box sizes etc. It also details some aspects of Service Delivery according to ITIL best practices.

Reasons for leaving Relocated to Cape Town after death of my wife

EMPLOYMENT HISTORY

Company T- Systems (Client 2)

Period January 2009 to Oct 2010

Position Site Manager IT Operations NBC Duties Performed:

I was situated at the client’s site NBC in Braamfontein. This site is NBC’s Head Office from which all IT operations is run. The other major regions include Durban, Cape Town and PE and there are smaller branches in Lesotho, Rosslyn, Swaziland and Richards Bay. Mozambique and Ghana branches were being built but not yet in operation at the time. I was responsible for managing the team on site with regards to Server and Desktop support in all regions. I reported directly to the IT Operations Manager.

As Site Manager, I had 3 FSEs (Field Service Technicians), 1 Network infrastructure technician, 2 Server Engineers and 3 Help Desk Agents reporting to me.

Duties included managing day to day activities of the team, HR duties, performance appraisals etc.

Monitored calls logged and resolved within the SLA on a daily basis. Handled all escalations and attended project meetings to plan the team’s

involvement in the various projects. The Server Engineers were responsible for all the servers in the Data

Centres throughout the region. Duties here included installations, back-ups, monitoring and maintenance

of all equipment housed in the Data Centre. This team was also used for Projects as technical resources. I also provided support of a technical nature in my capacity as a qualified

MCSE when required. I travelled to Cape Town, PE and Durban branches and repaired, upgraded

and rebuilt infrastructure to enable the successful operation of these sites.

My team was also responsible for the LAN, WAN and telephony infrastructure of NBC.

We monitored, made changes and handled new installations to existing infrastructure. We also handled all projects relating to the infrastructure.

Reasons for leaving

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Sought a position closer to home.

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EMPLOYMENT HISTORY

Company T- Systems (Client 1) Old Mutual

Period April 2008 to Dec 2009

Position SDM/Team Leader

Duties Performed:

I was still situated at the client’s site in this role, Old Mutual Square, Grayston Drive. This site is OM’s JHB Head Office which enables me to interact with the top management of the company. It is a site of high focus within the company the expected level of service is high. This situation has been the catalyst of my growth and understanding of customer focus and service. I have implemented this culture throughout my region successfully.

This region included KZN, Mpumalanga, Pretoria, Gauteng and North West region (Randburg up to Botswana). The OMG contract includes desktop and server support for Old Mutual and Mutual and Federal Insurance companies.

In the SDM role, I was responsible for:

Service delivery and direct reporting to the client on a weekly basis. Ensured that my technical team as well as the various Vendors and Project

Managers delivered exactly what the client signed off. Managed all projects within the region with the various Project Managers

reporting to me. Ensured that the client was updated in the form of progress reports etc. Typical projects included new software rollouts such as Microsoft Vista,

Microsoft Server 2008 and Microsoft Exchange 2007 and Microsoft SCCM server.

OM’s choice of software is predominantly Microsoft with a few exceptions.

In the Team Leader role I had 15 FSEs (Field Service Technicians) reporting to me. Duties included:

Managing day to day activities of my FSEs, HR duties, performance appraisals etc.

My team was also responsible for all the Data Centres in this region. Duties here included new installations, back-ups, monitoring and

maintenance of all equipment housed in the Data Centre. This team was also used for Projects as technical resources.

In both my roles I was responsible for finances on a team and project level. I managed my own cost centre and assisted the Project Managers with their project budgets. Resources were charged out on an hourly (time and materials) basis to customers and Project Managers at different rates. I was accountable for all profit and expenditure in my cost and profit centres. This included asset management and expenses for the team, ensuring that the customer is billed correctly and the revenue collected on time. I was assisted by the finance department, although they did not report to me directly.

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EMPLOYMENT HISTORY

Company Computer Sciences Corporation

Period May 2007 to March 2008

Position PM/ Service Delivery Manager

Duties Performed:

I was involved in this project in a dual role. My initial role was Project Manager and the project entailed the relocation of Old Mutual’s Executive Team from Mutual Park in Cape Town to Mutual Square, Grayston Drive in Gauteng. In order to accommodate the Team, 8 departments within Mutual Square had to be reshuffled. All existing offices were torn down and rebuilt from scratch. All IT services including voice, data and desktops had to reinstalled. The reshuffle involved 500 staff at the site and 125 people that relocated from Cape Town. After the project was completed I focused on my second role as Service Delivery Manager (SDM).

This involved the management of all IT services provided by CSC at the site. It also included the management of all vendors located at the site. These vendors were all subcontracted by CSC and reported directly to me. GijimaAST was responsible for Desktop support, NI Cabling for Network Infrastructure, Siemens for telephony and CSC for all other IT services for Old Mutual. As SDM, I was the single point of contact for the client ensuring that all service providers deliver as per their SLA/contract. This involved all day to day calls, weekly and monthly reporting, SLA design and monitoring etc. The site was in a quick growth phase and departments move and reshuffle occurred on a monthly basis. I ensured that this was done in a seamless manner with little or no disruption to IT services. I was also responsible for the on site Data Centre and tasked with ensuring that it is ran smoothly and efficiently. The Data Centre housed the server environment for Old Mutual and the WAN links to the rest of the company’s infrastructure in South Africa and overseas.

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EMPLOYMENT HISTORY

Company Computer Sciences Corporation

Period July 2006 to April 2007

Position Project Manager

Duties Performed:

CSC had a contract with the Mutual Group for various IT services. This included Old Mutual and Nedbank. We engaged in a national project that entailed the following:

Complete LAN/WAN infrastructure upgrade. All routers, switches and PABX’s were replaced with Cisco equipment. During this exercise we joined the Data and Voice platforms onto a common

network. In my role as project manager I managed 5 projects concurrently:

o LAN/WAN refresh for KZN and Gauteng,o CMDB (Configuration Management Database) project,o VOIP (Voice over Internet Protocol) project,o Wireless LAN project and o Contractual Commitments (Contract Management) project.

The Mutual Group adheres very closely to the ITIL framework and this governs all aspects of their IT. They required all partners to be ITIL certified and I received this training in a formal environment. I also wrote the exam and I am certified. The contract was also based on the ITIL framework and I ensured that all deliverables were met in accordance.

I was responsible for the following: LAN/WAN rollout team, which included resources from CSC’s branch in India

and the local contingent. All activities related to the projects including:

o BOM (bill of materials),o Logisticso Vendor managemento Reporting back to clientso On site management of resourceso Change management o Liaison with the various stakeholders and project sponsors

In terms of scale, the project entailed the cutover of a campus site consisting of 2500 users and devices.

I managed the team of 40 including resources from Dimension Data, Telkom, CSC and Nedbank.

Systems included mission critical banking applications to building management systems.

Reasons for leaving

Moved to T-Systems because of the contract awarded to them

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EMPLOYMENT HISTORY

Company Dimension Data (Client 3)

Period October 2004 June 2006

Position Operations Manager

Duties Performed:

I was deployed at Wits University by Dimension Data. The project entailed the consolidation of all legacy systems into a single Microsoft platform. The legacy systems included Microsoft NT4, Exchange 5.5, Novell and many different third party application servers. Many departments and faculties within the University utilised their own platforms and systems. The purpose of this project was to dispose of all legacy systems and deploy a common platform on a single domain namely wits.ac.za utilising the advance features of Active Directory 2003 and Exchange 2003.

We also tested various scenarios on Microsoft Windows Server 2003 Revision 2 (R2) in a Lab that we setup at the facility at Wits. In the live environment we deployed the servers in a clustered environment attached to a SAN. We also deployed MOM 2005 and SMS 2003 throughout the organisation.

I was tasked with: Providing support and training to the various staff within Wits’ IT department Providing mentoring and acting as an escalation point for major problems to

Dimension Data and/or Microsoft. Responsible for the desktop team, which consisted of 5 technicians The team was responsible for the migration of all users within Wits onto the

new Domain with the full bouquet of services. Services included e-mail, home drives, Internet access and back-ups. The user base consisted of approximately 5000 users at the time. Total migration of all departments took 1 year and included various server

applications and the entire user base. During this time I remained on site permanently for support and change

management.

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EMPLOYMENT HISTORY

Company Dimension Data (Client 2)

Period October 2004 June 2006

Position Operations Manager

Duties Performed:

I was deployed at Supergroup’s IT department in Sandton by Dimension Data. We submitted a proposal for a new AD and Exchange rollout which commenced on 1 August 2005. We upgraded their legacy networking infrastructure countrywide and upgraded all regions to Windows Server 2003 and Exchange 2003 (previously on Server 2000 and Exchange ver.2000 and 5.5). MOM (Microsoft Operations Manager) was deployed as part of this project to assist with the administration of the Domain. We migrated three existing domains into the new Supergroup Domain.

I was tasked with:

Providing support and training to the various staff Working closely with the IT Manager and Senior Architect in my role Providing mentoring and acting as an escalation point of all major problems

to Dimension Data and/or Microsoft. Each solution has a technical lead attached to it that runs the day-to-day

operations. These leads reported to me on problems and issues My team maintained all environments in the group I had 15 people reporting directly to me. The team was responsible for all IT functions in the group including

development, testing area, and releases on the live environment We adhered strictly to change control methodologies that assisted us in

rolling out new solutions quickly and efficiently The team also consisted of a desktop support component of five technicians,

who reported to me.

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EMPLOYMENT HISTORY

Company Dimension Data (Client 1)

Period October 2004 June 2006

Position Project Manager/Technical Lead

Duties Performed:

I was deployed by Dimension Data at a company called Silica Fund Administrators located in Sandton. This was initially a ‘Greenfield’s Project” which entailed the setting up of the entire infrastructure off which the group now operates.

I managed this project which consisted of 20 team members. We began with the construction of the Computer room and server hosting and finally the desktop environment.This environment included Microsoft, UNIX and Oracle solutions.The Microsoft solutions included:

Server 2003 Exchange 2003 Active Directory installed on an IBM Blade environment. There was also a SAN implemented in the form of the IBM Total

Storage solution for Oracle and other storage requirements. There were various financial systems that ran on UNIX After rollout and implementation, I was outsourced to the group to

provide support and to train the various staff. I worked closely with the IT Manager and Senior Technician in my role I provided mentoring and acted as an escalation point for major

problems. Each solution had a technical lead attached to it that ran the day to

day operations These leads reported to me on problems and issues We were also responsible for the DR policy for the group We had a DR site set up in Midrand which replicated the environment

exactly as in the live environment in Sandton This was in addition to normal back-up procedures

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EMPLOYMENT HISTORY

Company Dimension Data

Type of firm IT

Period October 2004 June 2006

Duties Performed:

I managed projects for the Operational Services department. My biggest project entailed the setting up of an ISP (Internet Service Provider) for the Ethiopian Telecommunications Company. Within the Ethiopian project I was involved in all aspects of setting up the ISP including cabling (electrical and fibre optic), computer room, server cabinets, Sun servers and various software including Sun, Microsoft and security (PIX). We also catered for GSM connectivity to the ISP. During the roll out phase I was in country (Ethiopia) with the team overseeing the installation of all the POPs (points of presence). We also carried out a skills transfer to the local staff before we left Ethiopia. I was also responsible for project managing a WAN project where we set up a medical switch with redundant sites for a major client in SA. Major aspects include a firewall, Routers and Internet backbone.I am currently involved in the early stages of another project for Virgin Airlines in Nigeria. I have extensive experience in Africa and understand the culture of doing business in this region.My duties included managing resources from the various divisions within Dimension Data. I had resources that reported directly to me and I was responsible for their day-to-day activities. I had to evaluate their performance and contribute to their KPI evaluations (Key Performance Indicator). I have also received in house training on Microsoft Project and Primer at DDU (Dimension Data University). Primer is one of the most advanced Project management methodologies for the IT sector today. The Project Management Institute endorses this methodology and all projects within Dimension Data are completed using on this methodology.

Reasons for leaving

Sought a permanent position.

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EMPLOYMENT HISTORY

Company Harmony Gold

Period June 2004 to September 2004

Position Project Manager/Technical Lead

Duties Performed:

I managed a team of 8 technicians that was responsible for a rollout in the Free State. The main focus of the project was the migration of 1500 users from a Windows 2000 server environment to a Windows 2003 Active Directory and Exchange 2003 environment. I initially consulted to the Design team on various aspects of the Domain design including Architecture design, Clustering, Advanced Directory structure and Exchange design. I was then tasked with implementation of the new Domain, which included the rollout, and upgrading of various servers and migration of users onto this new Domain. We were deployed in the Orange Free State and we had migrated 27 sites at the various mineshafts during the course of the project. My day-to-day duties included the supervision of the team ensuring that users are efficiently migrated in accordance with an SLA. I provided high level technical support for technical issues that were experienced daily that was above the team member's knowledge and ensured there is a transfer of knowledge to the local team. I reported daily upstream to the Operations Director and various other managers ensuring that the project plans are adhered to.

Reasons for leaving

Sought a more stable position.

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EMPLOYMENT HISTORY

Company Grintek Telecom

Period August 2002 to June 2004

Position Product Manager

Duties Performed:

I joined Grintek Telecom in August 2002 as Product Manager of the Hypercom Product range. These products are POS (Point Of Sale) terminals and networking equipment (Routers). Terminals included various models from wireless GSM models to a model, which utilised the Microsoft Pocket PC operating system. All Back-Office Solutions are Microsoft based (NT4 Servers running SQL). These servers were connected in a WAN configuration using Hypercom switches and routers. We supported this infrastructure from Centurion.

Monitoring of Software development cycle. This was done with regard to new product offerings and included a Smart PSU (Power Supply Unit with internal GSM communications). A prepaid airtime vending system, which made provision for terminals and GSM phones to dial in (using GPRS) and download airtime for sale offline.

Project management. Projects included: First EMV (Euro, MasterCard and Visa) approved smart card

transaction done in South Africa using wireless technology, Rollout and implementation of Microsoft based backend system

supporting 6000 wireless and land line based POS terminals (Thin-clients),

Country wide WAN Infrastructure for major banking client incorporating GSM connectivity.

Research and Development. New products were researched such as a new terminal that used Bluetooth for communications in a retail (multi-lane) and petroleum environment.

Presales support, including solution engineering, quotes, proposals and training of Sales staff,

New Product introduction including market research, and competitive strategy development,

Supplier channel management including inventory management and forecasting and point of contact for and with the UK based supplier.

Providing internal support and training to the operations team. Attended product training in London on the various products and trained all local staff and clients.

Preparing marketing material, presentations and road shows.

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I was also responsible for certification of products with ICASA and other relevant bodies.

I have also travelled into Africa (Nigeria, Tanzania, Kenya) and other parts of the world (England, Germany) to present solutions and to evaluate other similar systems.

Reasons for leaving

Sought a more challenging position.

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EMPLOYMENT HISTORY (cont)

Company Mantswe Solutions

Period April 2000 to August 2002

Position Technical Director

Duties Performed:

I founded this company with three other directors in December 1999 .We noticed a gap in the market where people in rural and township areas where lacking in electronic services such as bill payment and virtual prepaid products such as airtime (Telkom, MTN Vodacom and CellC), prepaid electricity etc.

We were financed by the CSIR (Counsel for Scientific and Industrial Research), whom are ten percent shareholders.

The system entails a POS (Point of Sale) Terminal, which dials into a back-end via wireless (GSM Modems, Radio-Pad) and Land Line and accesses services and products that reside on this back-end in a typical Thin-Client environment.

I designed and documented the technical solution and managed the development team until implementation of the system.

At the height of the business we secured the Verimark and Cash Convertors contracts and worked closely with MTN. Strict SLA’s were adhered to.

I was responsible for design and implementation of all new processes pertaining to the business that impacted on the technical division. This included processes for fault resolution, SLA conformance and application hosting environment. I was also responsible for the technical team, which included two developers and an administrator.

I have designed and successfully implemented two wireless pre-paid airtime systems in Nigeria and Tanzania. I was also involved in the business process where I made presentations to clients up to CEO level. I have also provided training to technical staff in these countries.

I have thorough knowledge and understanding of the application-hosting environment and various business and technical aspects of EVD (electronic voucher distribution).

Staff related duties included: Recruitment, Training, PA (Performance appraisal). Corporate functions included EXCO meetings, board meetings and reporting to the MD and other directors. Business Level functions: Presentations to clients, Reporting to and liaison with clients at senior levels, Representation of the company at business meetings and Expo’s etc. I am a member of the Smart Card Society and the Computer Society of South Africa.

Reasons for leaving

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Sought a more stable position.

EMPLOYMENT HISTORY

Company Dimension Data

Period March 1998 - Feb 2000

Position Senior Consultant - Microsoft

Duties Performed:

I managed rapid deployment teams that sometimes consisted of 20 people all over the country. I designed and documented the Network architecture for large corporate networks.We specialised in fast rollout and implementation of Microsoft back-office products such as Microsoft Server, Exchange, MS SQL, Crystal Reports and customised applications that we developed in-house for clients. We also worked with off the shelf client applications like MS Outlook, Win95, Win98, MS office etc. Some work was also done on ASP, HTML and MS Front Page. All projects were based on the Microsoft Solutions Framework best practices. Some of the bigger projects I was involved in were:

Vodaworld: NT4 Server, MS Exchange and full client (Outlook rollout)

Dimension Data National Rollout: NT4 Server, MS Exchange and full client (Outlook rollout) in PE, Durban, Cape Town and Gauteng.

Gauteng Provincial Government: NT4 Server, MS Exchange and full client (Outlook rollout). I was included in this project as Senior Consultant on Microsoft SA’s recommendation. I designed the Domain architecture, the naming conventions, configured hardware (Compaq), and installed all software on the servers. I also managed a team of 15 technicians who did the client installations (workstations). All Government departments were involved including Dept of Finance, Dept of Safety and Security, Dept of Housing and Dept of Transport, which had offices in Pretoria and Johannesburg. I also advised on cabling and infrastructure requirements

Dept of Transport: I was solely responsible for this project. I managed the rollout team of 10. I completed a skills transfer exercise on completion of the project. This involved the training of 3 senior staff at the Dept of Transport’s IT division.

During my stay at DiData, in a very hands-on approach, I also did numerous field calls that were above the other technician’s knowledge. I managed the junior technicians with regards to call outs on a day-to-day basis in accordance with the SLA held with the clients.

I also established a lab area where I set up a working network that I used to simulate problems experienced in the field. Technicians were taught how to resolve problems before going out into the field. This enabled us to resolve problems in a

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very cost effective way for both the client and the company. My innovation was rewarded by a substantial bonus.

Reasons for leaving

Started a company that was funded by CSIR (Counsel for Scientific and Industrial Research)

EMPLOYMENT HISTORY (cont.)

Company: Nedcor Bank

Period July 1997 to March 1998Position LAN Administrator

Duties Performed

I was in charge of four buildings in Johannesburg namely 105 Main Street (Nedcor’s Head Office) 81 and 85 Main Street (commercial and corporate divisions) and 74 Loveday Street (commercial division). There was in excess of 1000 users in total including Chris Liebenberg, Richard Laubscher and the rest of Nedcor’s top management. I was responsible for all aspects of the LAN including cabling, desktop and server support and Y2K compliancy.

I managed a team of 5 technicians that was responsible for all technical support calls. I was involved in all aspects of management of these staff members including day to day (timekeeping, fault resolution etc) and performance appraisals, which had to be done annually. I mentored and developed this team for rapid resolution of problems and ensured that mission critical systems were always up in accordance to a strict SLA. These systems included S.W.I.F.T, Dealing room, Foreign exchange. Our team also assisted with Y2K upgrade project. This involved the upgrading of 90% of all computers in the various departments and reinstallation of Microsoft software. I had to provide budgetary information to some departments involved and advise others on CAPEX requirements and procedures. I was also responsible for Change Management on the technical side.

Reasons for leaving

Was head hunted by Dimension Data and offered a more rewarding position

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EMPLOYMENT HISTORY (cont.)

EMPLOYER Glenrand MIB

Area Randburg

Type of firm Short Term Insurance

Period 1 January ‘93 to July’97

Position Senior Support Technician

Duties Performed

Initially I was required to provide desktop support to users (approx. 500). I assembled new PCs and loaded software on them. I supported Win 3.11, Windows 95 and Office. I also did physical (CAT 5) cabling myself. This usually requires an outside cabling company to complete. I set up a training room with 6 computers and trained users in the various packages at the local office.Later I was involved in server support both on our LAN and WAN. I was called upon to visit our other national branches, Durban, Cape Town, and Pietersburg to standardise their LAN and attach them to a nationwide WAN.

During this time I studied and achieved my MCSE (Microsoft Certified System Engineer) and other packages listed below.

Courses Achieved Microsoft Windows ’95, Office 95, MCSE (Microsoft Certified System Engineer)

Reasons for leaving

Sought a more challenging position.

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EMPLOYMENT HISTORY (cont.)

First IT Position Boston City Campus

Area Johannesburg

Type of firm College Campus

Period January ‘91 to January ‘93

Position Lecturer

Duties Performed Lecturer and Desktop support

I studied PC Engineering at Boston City Campus in 1990. Completed the course and graduated with full honours. My first job in the computer industry was back at Boston City Campus the following year as a lecturer and support person. I taught the hardware aspect of PC Engineering to all classes. I used the more able students to provide desktop support throughout the college (approx. 150 users) and the other offices that the owners of the college kept.

Duties included loading of software, hardware maintenance, and troubleshooting. Packages supported were Windows 3.1, Accpac, Excel, Word and other common office packages.

Reasons for leaving

Sought a more challenging position.

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EMPLOYMENT HISTORY (cont.)

Position Old Mutual

Period January ‘88 to January ‘90

Position Clerk

Duties Performed Employee Benefits clerk

I started at Old Mutual in the Employee Benefits Dept. I was responsible for administrating large pension funds such SAB Pension Fund, Southern Sun etc. This involved withdrawals and death benefits. After two years in this job I moved to a life office, which involved everything from cold selling to presentation to groups at companies.

Reasons for leaving

I love computers and I wanted to have a career working with them. It was at this point that I attended college for a year at my own expense to start a career in IT.

EMPLOYMENT HISTORY (cont.)

Company Standard Bank

Period January ‘86 to January ‘88

Position Clerk

Duties Performed Teller One

I was in charge of all the other tellers. I had to order cash and distribute to the other tellers. I handled all foreign exchange transactions for the bank. I was responsible for and oversaw the delivery and dispatch of all cash by the Fidelity Guards. I assumed joint responsibility for the strong room with its contents (the treasury and customer’s valuables).

Reasons for leaving

Sought a more challenging position.

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EMPLOYMENT HISTORY (cont.)

Company First National Bank

Period January ‘84 to January ‘86

Position Clerk

Duties Performed Misc. Teller, Enquiries clerk, General Ledger

I worked in various positions during my stay at the bank. I started as a clerk in the back office and proceeded to the counter as teller.

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Reasons for leaving

Sought a more challenging position.

References

Please contact the following for references: -

Mantswe Solutions Mr Richard Makhafola Telephone: 0833242222Grintek Mr Andre Marryatt (Manager) (012) 672-8000 (Work) 082 443 8706 (Cell)

Nedcor Mr Freddie Mentz (Manager) 082 902 3595 Glenrand MIB Adrian (IT Manager) (011) 329 1234 Dimension Data Gavin Dick (011) 575-3713 Computer Science Corp Daniel September (082) 4547345 Morne Weyers (082) 8546165

Human Resources at the other companies can be contacted for further references should it be required.