Mumbai Dabbawalli Presentation

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    The presentation on Mumbai DabbawallasInspiration of Management

    http://www.prettislim.net/mydabbawala/Image/tiffin.jpg
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    INTRODUCTION

    A dabbawala(one who carries the box) is a person in the Indiancity of Mumbai whose job is to carry and deliver freshly made food

    from home in lunch boxes to office workers.

    Tiffin is an old-fashioned English word for a light lunch, andsometimes for the box it is carried in. Dabbawalas are sometimes

    called tiffin-wallas.

    For the efficiency of their supply chain it has been claimed thatthis virtually achieves a Six Sigma performance rating, (i.e.

    99.9999% of deliveries are made without error).

    Though the work sounds simple, it is actually a highly specializedtrade that is over a century old and which has become integral toMumbai's culture.

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    The dabbawala originated when India was under British rule:

    many Indian people who worked in British companies disliked the

    British food served by the companies, so a service was set up to bring

    lunch to them in their workplace straight from their home.

    .Nowadays, Indian businessmen are the main customers for the

    dabbawalas, and the service often includes cooking as well as

    delivery.

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    AWARDS AND ACHIEVEMENTS

    Shri.Varkari Prabhodhan Mahasmati Dindi (palkhi) sohala4thmarch2001.

    Invitation from CII for conference held in Bangalore.

    Documentaries made by BBC ,UTV, MTV, and ZEE TV

    Dabbawalla services are popular with the Indian IT developer community in SiliconValley, California, USA.

    In literature

    World record in best time management.

    Name in GUINESS BOOK of World Records.

    Registered withRipley's believe it or not.

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    What is NMTBSA ?

    (Nutan Mumbai Tiffin Box Suppliers Association)

    History : Started in 1880

    Charitable trust : Registered in 1956

    Avg. Literacy Rate : 8th

    Grade Schooling

    Total area coverage : 60 Kms

    Employee Strength : 5000

    Number of Tiffin's : 2,00,000 Tiffin Boxesi.e 4,00,000 transactions every day.

    Time taken : 3 hrs

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    Error Rate : 1 in 16 million transactions

    Six Sigma performance (99.999999)

    Technological Backup : Nil

    Cost of service - Rs. 200/month

    Standard price for all (Weight, Distance, Space)Rs. 50 Cr. Turnover approx.[200,000*200=400,000,00 p.m. i.e 48 crore p.a.]

    Nostrikerecord as each one a share holder

    Earnings -5000 to 6000 p.m.

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    Coding

    VLP : Vile Parle

    (Suburb in Mumbai)

    9E12: Code

    for Dabbawallas at

    Destination

    E : Express Towers

    (Bldg. Name)

    12 : Floor No.

    E : Code for

    Dabbawallas at

    Residential station.

    3 : Code for Destination station

    (E.g.. Nariman Point)

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    Let us now look at an example of these codes

    on the tiffins to better understand the system

    and what it all denotes:

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    10:34-11:20 am

    This time period is actually the journey time. Thedabbawalas load the wooden crates filled with

    tiffins onto the luggage or goods compartment inthe train. Generally, they choose to occupy the lastcompartment of the train.

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    11:20 12:30 pm

    At this stage, the unloading takes place at the

    destination station Re-arrangement of tiffins takes place as per the

    destinationareaand destination building

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    In particular areas with high density of customers, a special crate is

    dedicated to the area. This crate carries 150 tiffins and is driven by 3-4dabbawalas!

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    1:15 2:00 pm

    Here on begins the collection processwhere thedabbawalas have to pick up the tiffins from the

    offices where they had delivered almost an hour ago.

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    RETURN JOURNEY

    2:00 2:30 pm

    The group members meet for the segregation as per thedestination suburb.

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    2:48 3:30 pm

    The return journey by train where the group finallymeets up after the days routine of dispatching andcollecting from various destination offices

    Usually, since it is more of a pleasant journeycompared to the earlier part of the day, thedabbawalas lighten up the moment with merry

    making joking around and singing

    .

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    3:30 4:00 pm

    This is the stage where the final sorting and

    dispatch takes place. The group meets up at

    origin station and they finally sort out the tiffins

    as per the origin area

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