#learnpad presentation Kom 04.02.14 Regione Marche

Marche Region1. who are we: our local Digital Agenda (ADM)2. why a demonstrator about S.U.A.P. ? (LearnPAD)

Pisa, 4th february 2014

Dott. Andrea Sergiacomi Regione MarchePF Sistemi Informativi e Telematici

• one of the 20 Regions of Italy, set up in 1970.• extends over an area of 9.365 km² in the central Italy on

the Adriatic see and inside the Adriatic Ionian macroregion. The coastal area is 173 km long.

• divided into 5 provinces (Ancona, Pesaro-Urbino, Macerata, Ascoli Piceno, Fermo), composed by 239 municipalities with 1.569.303 inhabitants.

• in the last 30 years economy has been transformed towards manufactoring: many craftsmen have become modern small-medium enterprises, some of which major brands for the “italian style”, known all over the world (Indesit, Tod's, Guzzini, Teuco). This evolution led to the emergence of 'specialised' industrial areas, still profitable despite the fallout from the recent economic crisis: footwear, hats, leather goods (Fermo, Macerata); furniture (Pesaro); household appliances and textile industry, engineering companies - including ship building, electronics, mechanics, consumer durables, musical instruments, petrochemicals, paper (Ancona, Pesaro); agro-industrial, food transformation and conservation (Ascoli P.). Recent development of important technology clusters and business networks related to the areas of home and building automation, ambient assisted living, active ageing and longevity, healthcare and prevention, life and medical sciences, ICT information and communication technologies, smart factory and industrial automation, smart cities and social innovation.

• continues to draw tourists, attracted by the rich and broadly distributed heritage of history and monuments, as well as by the traditional seaside resorts. Also creative economy and evolving cultural districts has becoming a major growth factor.

• local prestigious Universities and faculties, with specific historical scientific vocations (UNIVPM UNICam UNIMC UNIUrb).

First facts about Marche

Marche Region is gaining a particular role in information society, in the attempt to provide enabling ICT technologies and infrastructures to create a complete digital ecosystem that respects skills and capacities of its population, as a key to improve services to SMEs and citizens, to increase competitiveness, to speed up, modernize and simplify the operational level of local public administrations, lowering its costs. Dematerialisation is one of the main action lines for the ADM “Marche Digital Agenda” having regards to the progressive growth in the use of electronic documents and archives, of personal computers and mobile devices, of tools for identification, authentication, esignature, certified transmission, as well as the increase of trained digital-literate people, of available bandwidth, and the reduction of territorial digital divide.In the first e-government phase systems and applications have been considered for what concern the citizens digital identity, efficient documents flow management and massive digital communication via process re-engineering. In particular, Marche focused on IT protocol service, document management systems and federated authentication tools in order to foster communications among citizens and Public Administrations. Such projects enabled many local public administrations in the region to adopt tools needed to support document lifecycle based on methods complying with national legislation. In order to gain maximum benefits from electronic documents the Region takes advantage of technologies to assist and automate their creation, reception, management and archiving. The final aim is improve the back-office organization reducing paper-based process.

It is the only Region in Italy having a stable school for Public Administration employees. The aim of the school is organize training activities to support the improvement of public employees skills starting from their needs and regional innovation plans.

Regione Marche is involved in several National and European innovative projects (OCP, Longevity Hub, SmartUp, PreWaste, Uptech, Net-Age, Jade, InnovAge, Poly-SUMP, ClusterPoliSEE, IKTIMED, Next, Wide, EmmaLab, …).

Relevant skills

The European Digital Agenda going local

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A Single digital MarketFast + Ultra-fast Internet accessDigital literacy, skills and InclusionInteroperability, Standards, Trust, SecurityResearch & InnovationICT enabled benefits for EU society

Digital Personal IdentityModernization of P.A.EducationHealthJustice AdministrationSmart Cities and Communities

Capacity of listening, territorial Knowledge, collect and systematize local needs Building a framework for sectoral digital policies at regional levelIndustrial local policiesDelegated Matters (f.i. Health)Legislative power Local implementation, declination and execution

Digital Agendafor Europe (DAE)

Regional Digital Agendas

AgendaDigitaleItaliana (ADI)

Regions: the role of PIVOT POINTEnabling

infrastructure for interoperability among

public and private operators

Spread the “smart” culture

Assisting provincial capitals and large

cities in implementing actions derived from

ADI and DAE

Design and deploy in cooperative forms

Encourage the participation of private

entities and Universities REGIONS AS

FACILITATING SUBJECTS

Agenda Digitale Marche (ADM): digital evolution in a cloud age http://www.ecommunity.marche.it/AgendaDigitale/tabid/174/Default.aspx

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A virtual container for sustainable trasformations where to develop connected groups of people involved in specific matters, themes and contexts, to share and incubate ideas, achieve objectives of common interest, be creative and dynamic, interact each others, empower the participants, in order to:• Enhance skills and capabilities of the involved parties• Pool the excellence and Promote best practices• Further transfer and sharing of knowledge• Trigger improvement and innovation processes

Smart community

Smart regionA place in which the communities can reach the necessary dimension to:• Be enabled and supported according to effective economies of scale• Use natural resources in an efficient and sustainable way• Attract because of the quality of life and of its services to citizens -

business• Capitalize on its unique cultural and economic peculiarities to increase

the competitiveness

Smart city

It is not a product or a set of digital services / technologies applied to a territory, but it is:• a future-oriented VISION (fi users connected by wearable devices, not only

smartphones, internet of things which generate and consume data)• a NETWORK OF ACTORS able to project shared solutions as well as to get

useful information from aggregated large amounts of data

http://www.ecommunity.marche.it/AgendaDigitale/tabid/174/Default.aspx

How smart the Marche are ?

7

Towns of Marche are mainly positioned in the midrange of national digital growth charts (Smart City Index - Between SpA observatory)

Some general areas of excellence (eg Education and training, Natural resources management)

Several single areas of excellence for individual cities (eg Pesaro - eGovernment)

Some critical areas, but with ongoing projects to bridge the gap (eg eHealth)

Posizione 1-39

Posizione 40-78Posizione 79-116

Agenda Digitale Marche, 18 dicembre 2013

Smart People (households & citizens)

8Agenda Digitale Marche, 18 dicembre 2013

In recent years there has been an improvement in many indicators related to the spread of computerization in the region.Compared to the Italian situation, the Marche Region reports higher ranking positions than average with regard to infrastructural facilities, 2Mbps network coverage and use of the Internet, however still remaining below the EU target.

Smart Enterprises


The most criticity is related to the weight of the ICT sector in the regional economy (more than that related to the use of computer tools and the web by companies): • ICT companies represent less than 2% of the total number of active enterprises in 2012 and

consequently there is a large gap compared to the European average as regards the importance of employment in the ICT sector

• Businesses that have a website are 64.5% of the total, but the Marche are placed at a medium low in Italy about the intensity of e-commerce: Over the past year slightly less than 19% of Marche’s consumers has made a purchase on the Internet (in Italy and abroad)

Smart Enterprises: the need of peculiar policies targetting small-micro units

Structurally industrial enterprises in Marche are mainly concentrated in the range 3-50 employees (nearly 7% higher than italian average)

In large companies the dynamics of innovation are consolidated In individual companies, innovation is driven by "consumer" logics (they own

smartphones and tablets, they use google services, …) Small-Micro enterprises show the greatest difficulties in the use of ICT ->

they need specific initiatives, such as MCLoud, in order to:1. Increase worldwide digital interactions between partners, employees, users, etc.2. Ensure the interoperability of systems and data cooperation3. Accelerate the transition to the digital economy through the dissemination of online trade practices

and the diversification of provided services thanks to new mobile and web based applications

Industry: employment composition

1employee

2employees

3-5employees

6-9employees

10-19 employees

20-49 employees

50-249 employees

> 250 employees

Marche 28,3% 19,9% 16,7% 12,8% 13,5% 6,2% 2,4% 0,2%

Italia 34,9% 20,2% 16,3% 11,0% 10,6% 4,6% 2,1% 0,3%


Smart Infrastructures and Smart Communities

Broadband (RM Telematics Plan), NGAN (UBB, LTE), Network security, Application Cooperation Services (ICAR, SPCCoop)

eDocuments Storage/Preservation Center (Marche DIGIP)

OPEN DATA + OPEN SERVICES (Marche GOOD PA)

Smar

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Smar

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Smar

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ines

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Smar

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Smar

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&

Tour

ism

…MCloud

Smart Communities

Smart Infrastructures

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Online Payment Platform (MPAY) Identity Authentication (FedCohesion)

Social Networking & Semantic Web

infrastructure (NeSSo)Electronic Health Record (FASEL)

Digital eSign HSM / OTP-SIM (Raffaello Quick ID)

Videoconferencing (videoHub)

MCLOUD: a federated public-private Saas cloud model

RTRM Rete Telematica Regione Marche (20 Mbits broadband)

* DigitPA “Cloud Computing” initiative

CIXS: Cloud Inter eXchange Services

Cloud PA*

MCloud.B&R (business and

research ) ( il Vs Private )

MARCHE DIGIP

MCloud.Gov ( il vs Public )Regione Marche

eServices Regione MarcheApps

Researcher Apps

SME’s Apps

Business eServices

Most of all MCLOUD.Gov is deputed to provide eGovernment and eHealth services (G2G G2C G2B) from local bodies and agencies of Public Administration. MCLOUD.B&R will deliver private services (B2G B2C B2B) from University and SPINOff providers, scientific and research centers, ICT suppliers, private companies, etc.

The different Clouds, built in the same open source technologies, cooperate each other by providing data and informations, services, computing and elaborative capabilities.

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Health Division

Data Center

Region Data Center

Powered by

MCloud: igniting a development cycle based on digital economy• Through the provision of a cloud computing infrastructure, market driven and under

private governance, enabled to deliver a wide range of value-added services (also based on avaiable public open data), it should be possible to accelerate two phenomenas:

1. The birth of new ICT companies (innovative start-ups) capable of selling advanced eServices to citizens and businesses;

2. The enabling for traditional manifacture enterprises to reuse, order or project appropriate digital services, innovating their own processes and production and gradually adding value to their business, with less effort and a low initial investment.

• This may be related: Start-ups play to enrich the traditional supply chains with new intermediaries and digital services providers.

• By the time, this can also represent the basis for undertaking a process of internationalization of these new businesses, which may re-sell their experience in enhancing the same production lines settled in other countries (eg emerging markets).

• MCloud may also speed up the experience curve which often inhibits the processes of innovation, creating, as already said, a virtuous circle which will improve the entire economic structure.

• In particular, creative economy based on specialized knowledge, if supported by the application of the rightest business models, can benefit considerably from digitization processes, sharing economy and mapping of distribution networks.

Agenda Digitale Marche, 18 dicembre 2013 13

This is not an economic crisis, but a transition

World is going fine and doing well: the problem is that our economy fails to react and adapt to the development of other countries, opportunities and ways of making business.

Our SMEs need to re-position themselves along the supply-chain and to change their business models if they want to release and use the power of a new emerging paradigm: the global capitalism of knowledge networking !

This is the italian paradox: our capitalism is based on a network economy (districts; subcontracting supply chain; mobile flexible micro-fitted, widespread and distributed organization…) which doesn’t use as well network and communication technologies

The capillary development of ICT (digital economy, online communication networks, …) is a necessary ingredient to catch the new wind of history.

ITALIAN PRODUCTIVITY DEPENDS ESSENTIALLY ON THE EFFECTIVENESS OF RELATIONS

BETWEEN A COMPANY AND ITS STACKEHOLDERSSmall Businesses have been able to compete because, in their fields, they have learned to: work by CHAIN, linking customers and suppliers into

proximity relations, thanks to fiduciary bonds and shared experiences

use their TERRITORY as a source of knowledge, skilled labour, craftmanship, specialized external services, business culture, social capital

set in motion the energy of PEOPLE and the strenght of INTER-PERSONAL TIES, that the entrepreneur establishes directly with employees, banks, partners, consumers, local institutions and so on

BUT NOW WE NEED DIFFERENT TYPES OF RELATIONSHIP THAN IN THE PAST

The 2000 Economy is based on GLOBAL CAPITALISM OF KNOWLEDGE NETWORK:- The production of value becomes dematerialized. The weight

of knowledge is higher than that of phisical goods and materials in a supply chain and the ability to virtually transfer knowledge increases.

- The related cognitive networks globalize (increasingly personalized and wide circuits of interaction), gaining the benefits of variety (especially the multiplication factor of drawing from a global pool of knowledge) but requiring to shift from a quantity-driven to a quality-driven multitasking approach.

All this at risk of becoming difficult and expensive if not managed pervasively through the ICT, even at small, micro and individual level

Comuni coperti 20 MbitsComuni con copertura 20 Mbits >50%Comuni non coperti o con copertura 20 Mbits

<50%

Copertura ADSL lorda

20 Mbits coverage - 200783%

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20 Mbits coverage evolution (2007 –> 2014)

• ADSL unit-plants activated: 100% of those under the regional telematics plan

• Optical fiber laid: 900 km• 20 Mbits territorial coverage: more than 95% of the surface enabled• Total investments: 45.000.000 €

20 Mbits coverage - nowadays> 95%

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GoOD PA – Government Open Data for Public Administration

Electronic documents storage/preservation center: Marche DigiP

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Funded under POR-FESR 2007-2013 for an amount of € 2.150.000

Consistent with european (ISO 14721:2012 Open Archival Information System OAIS) and national (AgID, CISIS) standards, Marche DIGIP aims to support digital conservation of electronic documents, connecting - through storage and retrieval web-services - all document management systems of local public administrations (institutions, healthcare structures) and ensuring over time the integrity and legibility of files sent and received by citizens to/from PA

Role of Regione Marche (MAR) in LearnPAD● It’s the only PA partner, with relevant

competencies for the project:○ knowledge of training issues and learning models in the PA ○ strong skills in designing, implementing and using ICT systems○ expertise on the topic in question: SUAP (focal point office for

productive activities)

● Collaborates in the definition of the characteristics of the platform

● Undertakes testing of the SUAP demonstrator● Validates results

unique single public territorial interlocutorsof business actors and their intermediaries

for all administrative proceedings related to:

The exercise of:- productive activities- provision of services- transformations and transfers- cessation and reactivation

(ECONOMIC ACTIVITIES)

- location- transformation- restructuring or conversion- widening or transfer- cessation and reactivation

(PRODUCTION PLANTS)

Sportello Unico per le Attività Produttive

SUAP (Sportelli Unici Attività Produttive)

SUAP REFORMATION descends from:EU Directive Bolkestein (2006/123/CE) homogenization at Community level of the system of rules on checks and authorization certainty of timing relations between business and public administration

DPR n. 160 - 07 september 2010D.Lgs. n. 82/2005 e s.m.i.(Codice della amministrazione digitale)art. 38 DL n. 112/2008 (converted into Legge n. 33 - 06 august 2008) new rules for simplifying and reorganize the complexity of the laws, introducing several innovations,

such as:• Submission of applications and attachments exclusively in telematic ways, by digital media

-> even if PEC - certified electronic emails - are different from web forms• New intermediation roles of the Chambers of Commerce (Companies registry records) and of the

Enterprise Agencies-> so we need to enable software interoperability

• Implementation of the principle of uniqueness of SUAP as a public access point to G2B services-> but there are still as many interfaces and software platforms as offices – so we need to fix instruments and standards at european, national (technical requirements certification by impresainungiorno.it) and regional

levels (CNS carta Raffaello for digital signing and eID authentication, PEC emarche.it, MPay, PALEO IT protocol and doc-management system, Marche DIGIP, MARIS Database of procedures, …)

L.R. n. 7 - 29 april 2011DGR n. 845 - 11 June 2012 define composition and operational mode for the «standing regional board of productive activities pubblic offices system» provide for the establishment of a database for the census of proceedings pertaining to the SUAP

Government - Regions - ANCI and UPI Local Authorities AGREEMENT rep. 59 - 10/05/2012 concerning coordinated implementation of measures of DL n. 5 9 february 2012 (Urgent provisions on simplification and development) converted in L n. 35 4/4/2012 - art. 6 implementation of an integrated database of administrative proceduresFollowing the strong national and european impulse to make processes comparable and standardized among territories, to reduce the administrative burdens, to coordinate the control activities and to measure the time duration of the proceedings, under an agreement signed on 10 May 2012 by the Unified Conference of Government and Regions, it was placed at the national level the aim of creating a unique database of proceedings. The parties undertake to carry out a specific study for the construction of a database of all the administrative procedures, forms and formalities relating to the economic activities, organized on a regional basis.

Standing regional board of productive activities pubblic offices systemhttp://www.impresa.marche.it/SportelloUnicoAttivitaProduttiveSUAP.aspx CENSUS OF PROCEEDINGS PERTAINING TO SUAPThe national database will be:1. a tool for providing transparent and accurate information to citizens and

businesses2. a tool for knowledge management and reorganization around the

measurement of costs3. a starting point for the analysis and comparison of usual praxis and for the

development of standardized templatesIn the Marche region the data base will be also designed in order to:• be generalized and welcome, in the future, administrative proceedings aimed

at different areas other than economic activities• ensure that instances could start from the beginning with the metadata,

associated with the specific process, needed for preservation of digital documents over time and for the proper legal constitution of records (D. Lgs. n.82/2005)

• publish the list of administrative procedures in the form of Open Data

http://www.impresa.marche.it/SportelloUnicoAttivitaProduttiveSUAP.aspx

WHY a demonstrator about SUAPOur needs are to:- Know what SUAPs do (measuring time, costs, efforts, resources, …)- Create and share a dynamic/intelligible/schematic/universal knowledge

base referred to legal, administrative, organizative, informatic aspects- Simplify, harmonize and reorganize geographic and human-interactions

complexity- Make public employees able to provide information (both on direct request

and off-line)- Identify skills and sources of knowledge- Learn while working (training on the job)

Marche Region takes part to the national project impresainungiorno, providing with ANCI and Unioncamere - among the other services - a training course with the aim of provide public employees basic notions about SUAP. This will contribute to the starting point of the definition of the Learn PAd case study in term of learning.

MARIUS (MARche RIUSe project)Deployment in MCloud of SUAP municipal Domain Ports (PDD)

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The SUAP proceedings database will be powered thanks to a full integration with the local software management systems, in the context of the SPCoop system of application cooperation (national Public Connectivity Cooperation System) based on PDDs, which have been deployed in the implementation phase of MARIUS project (signed by 180 local authorities of Marche and compliant with the national specifications established by the ICAR interregional project).

In particular, the Data bank exposes application interfaces which are accessible from municipal sites and SUAP information systems in order to seek and acquire all the informations and data related to a specific type of process and necessary to start that process at the specific institution.

In fact, with reference to the deployment of the infrastructure of the domain ports:• Regione Marche is equipped with a Interoperability and Application Cooperation Node

(NICA) conform to SPCoop specifications, able to handle messages that comply with the latest standard eGov-envelope, as well as to interact with members of SICA (Services for Interoperability Cooperation and Access) and its Event Handler (which allow event-driven interaction modes according to a publish and subscribe paradigm).

• Regione Marche, as partner of ICAR project (Interoperability and Application Cooperation among Regions), is able to provide free of charge for all PAs (Municipalities and their aggregation included) the standard SPCoop PDD ports.

• It has been awarded a regional tender contract (Negotiated procedure D.lgs.n. 163/2006 for 6 lots [Population data / Administrative acts / Protocol / Online Praetorian Register / Land Management and Territorial data / Processes and Instances for SUAP] concerning “Services to the development and maintenance of software interfaces aimed at the circularity of data between Marche’s Local Authorities“ assisted by their IT vendors who will implement appropriate adjustments for the interoperability of the software systems they proposed.

Interest in project resultsThe goals to be reached are:(i) the introduction of ICT technologies supporting the reengineering of work functions and related

governance in order to save money and be effective;(ii) the promotion of intra-administrations and inter-administrations integration via applicative cooperation

overcoming the fragmentation of domain-limited management of business process and information systems;

(iii) the improvement of document management system supporting regional government and administrations within its territory in develop well-structured back-offices;

(iv) the moving from a regional local repository to highly specialized, efficient and integrate information system.

MARCHE is interested in exploring the project results using the proposed approach and prototype for future development of its e-learning. The Regional School could adopt the proposed solutions via a permanent training on the job involving the PAs employee involved in the SUAP processes. At the same time project results could contribute to the definition of a national learning approach focusing on interregional partnership.

Effective electronic records can improves efficiency and reduces costs. MARCHE estimates annual savings of 19 million euro per year in equivalent of worker-hours. The LearnPAd peoject contribute to a better document management with an increasingly high number of on-line services provided to citizens and businesses, so that some documents are never received in paper form, thus making the end-to-end workflow more efficient both for the administration and the citizens.

WHY a SUAP process is complex- A process belongs to different administrative classification, each responding to different workflows and

interactions – with other differences due to the electronic mean of presentation, the intervention of a particular intermediary, the request for peculiar additional steps, etc.

PRESENTAZIONE DELLA SCIA

PROCEDIMENTO DI SILENZIO ASSENSO

PROCEDIMENTO ORDINARIO

PROCEDIMENTO IN VARIANTEPARERE PREVENTIVO

CHIUSURA DEI LAVORI

VIA WEBVIA P.E.C.

PROCEDURA ON-LINEPer tramite o meno

dell’AGENZIA per le IMPRESE

con indizione o meno della conferenza di servizi

POSITIVARICEVUTA A

IMPRENDITORE

AVVIO

NEGATIVA

MANCATA PRESENTAZIONE

DELLA SCIA

NO AVVIO

SUAP verifica la completezza formale della SCIA e degli allegati

verifica della completezza e rilascio della ricevuta

VIA WEB VIA P.E.C.

RICEVUTA dalla casella PEC delSUAP

AVVIO

ATTIVITA’ INTERVENTO

FASE 1a

PROCEDURA ON-LINEPER LA PRESENTAZIONE DELLA S.C.I.A.


ATTIVITA’ INTERVENTO

SUAP trasmette la SCIA

Pubbliche Amministrazioni

Uffici Competenti

comunicano la richiesta

di chiarimenti

e/o integrazioni

al SUAP

Richiesta chiarimenti e/o

integrazioni all’imprenditore

istruttoria di merito

Termine?

Termine? FASE 1b



Se possibile, diffida l’interessato a conformare alla normativa vigente l’attività ed i suoi effetti

entro un termine superiore di 30 giorni

Adotta motivato provvedimento - di divieto di prosecuzione dell’attività e

- di rimozione degli eventuali effetti dannosi

Le Pubbliche Amministrazioni e gli Uffici Competenti COMUNICANO l’accertata carenza dei requisiti

e dei presupposti

Entro 60 giorni dalla SCIA

FASE 1c



Termine?

FASE 1d

Dopo 60 giorni dalla SCIA

in presenza del pericolo di un danno:- per i patrimonio artistico e culturale- per l’ambiente- per la salute- per la sicurezza pubblica o la difesa nazionale

+motivato accertamento dell’impossibilità di tutelare tali interessi con la conformazione dell’attività alla norma

Dichiarazioni sostitutive di certificazione e dell’atto dei notorietà false o mendaci

Adotta motivato provvedimento

di divieto di prosecuzione dell’attività e di rimozione degli eventuali effetti dannosi



FASE 1e

Dopo 60 giorni dalla SCIA

ANNULLAMENTO D ’UFFICIO

alias Dichiarazione di inefficacia della SCIA

(art. 21-nonies L.241/90)

REVOCAalias decadenza degli effetti

della SCIA(art. 21-quinquies L.241/90)



ComUnica + SCIA

Registro Imprese

Sportello Unico (SUAP)

SCIA

Sportello Unico (SUAP)

AGENZIA per le IMPRESE

DICHIARAZIONE DI CONFORMITA’ + SCIA O ISTANZA SILENZIO ASSENSO

SUAP verifica la completezza formale e la regolarità di merito


PROCEDURA ON-LINEcon l’AGENZIA per le IMPRESE

FACOLTATIVA

su richiesta dell’imprenditore o Agenzia per le Imprese

Se dissenso entro 30 gg dalla ricezione della richiesta

Se previsto da altre norme di settore

OBBLIGATORIA

se procedimenti per acquisire intese, nulla osta > di 90 gg

se previsto da norma regionale

Il Responsabile del Procedimentoindice Conferenza dei Servizi

(art. da 14 a 14 quinquies L. 241/90)


PROCEDURA ON-LINEPER IL PROCEDIMENTO ORDINARIO

con indizione conferenza di servizi

WHY a SUAP process is complex- It may depens on who is the request target, so it’s important to keep in use a relevant and universal

classification for economic activities (even if there are also administrative endo-procedures which doesn’t depends on corporate category, such as «connection to the municipal sewer»):

Fixed place tradingPublic areas tradingFood and beverageDaily press tradingFarmersAgritourism activitiesTourist accomodationBread makingFuel plantDeposit of mineral oilIndividual services (hairdressing, beautician, piercing, laundries, taxi, chauffeur, swimming pool, gym centers, …)Health and social services (veterinary clinics, nurseries, ricreational services, ...)Travel agencyManifacturing…

- Sometimes the specific territory of location can make the difference (peculiar environmental guidelines and laws)

• provide effective informations to users;• forward practices using IT systems;• manage digital streams in a simple and correct way, to reduce as

much as possible paper circulation;• ensure transparency of administrative procedures;• achieve more efficiency in management practices, in order to ensure

certainty for the time of conclusion of the proceedings;• facilitate communication with offices and external agencies

(municipalities, provinces, health administration services, regions, environmental authorities, national government bodies, fire departments, chambers of commerce, etc.).

Ojectives

In summary, SUAP legal requirements and the local authorities needs set out the following objectives to be pursued:

Digital proceeding

Management of SUAP electronic files - manual or supported by information systems – can be broken down into the following phases:

Identification of the proceeding

Instance Presentation

Inquest

Establishment phase

Supplementary integrative phase

SUAPrunning

An Open model

SUAP proceedings are often complex, involving activities carried out by different departments within different institutions. Technological innovation is therefore inextricably linked to tools that enable • Cooperation between information systems• Sharing of personal and office datas• Sharing of data and documents between institutions• Easy communication between the PAs and between the administrations

and citizens / businesses

What Regione Marche can do



Inquest

Establishment phase


SUAPrunning

• facilitating types of processes publication (L.241/90, Art.6 DL 70/2011, Art. 54 D.Lgs n. 82/2005)

Proceeding Database



Inquest

Establishment phase



SUAPrunning


• submit online paymentsRegional platform MPay

Proceeding Database



Inquest

Establishment phase



SUAPrunning



Proceeding Database

• integrating with IT Protocol and Document Management system

• automatic access to PA updated address book

• automatic integration with the electronic legally-certificate email system

• integrating with the regional center for electronic documents conservation

Index PA (IPA)

PECeMarcheMarcheDIGIP

Pro

toco

l + D

oc M

an.m

ent P

aleo



Inquest

Establishment phase




Banca dati regionale procedimenti

Pro

toco

llo e

Doc

. Pal

eo

• integrating with IT Protocol and Document Management system

• automatic access to PA updated address book

• automatic integration with the electronic legally-certificate email system

• integrating with the regional center for electronic documents conservation

Index PA (IPA)

PECeMarcheMarcheDIGIP

• sharing data and documents between PA

Proceeding Database

Pro

toco

l + D

oc M

an.m

ent P

aleo


SUAPrunning

Example of local practices management softwarehttp://suap.provincia.mc.it/montiazzurri/By ITALSOFT

http://suap.provincia.mc.it/montiazzurri/

SUAP PROCEEDINGS REGIONAL DATABASE INTERFACEhttp://procedimenti.regionemarche.intra

http://procedimenti.regionemarche.intra

Learn PAd platform functionality overview*

* Simplified version

In modern society public administrations (PAs) are undergoing a transformation of their perceived role from controllers to proactive service providers, and are under pressure to constantly improve their service quality while coping with quickly changing context (changes in law and regulations, societal globalization, fast technology evolution) and decreasing budgets. Civil servants are challenged to understand and put in action latest procedures and rules within tight time constraints. Learn PAd will build an innovative holistic e-learning platform for PAs that enables process-driven learning and fosters cooperation and knowledgesharing.Learn PAd technical innovation is based on four pillars:a new concept of model-based e-learning (both process and knowledge)open and collaborative e-learning content managementautomatic, learner-specific and collaborative content quality assessmentautomatic model-driven simulation-based learning and testingLearn PAd considers learning and working strongly intertwined (learning while doing). The platform supports both an informative learning approach based on enriched business process (BP) models, and a procedural learning approach based on simulation and monitoring (learning by doing). Formal verification and natural language processing techniques will ensure quality of content and documentation. Specialized ontologies and KPIs will be defined to keep learners engaged, while automatically derived tests will challenge their acquired knowledge. Learn PAd is inspired by open-source communities principles and cooperation spirit: contents are produced by the community, and meritocracy is naturally promoted, with leaders emerging because of their skill and expertise. Finally Learn PAd will contribute to dissemination and evolution of BPMN and related modeling standards.

In addition to learning activities to be carried on before serving within concrete enactments of a process, the Learn PAd platform supports access to models and contents while a civil servant is serving real requests.In such a case the platform offers the possibility to directly access to models and contents specifically related to the activity the civil servant is performing. This will reduce the burden of selecting relevant information among the big bunch of information related to a specific process, and will certainly make the learning experience easier and more effective, according to a “training on the job” approach. In order to permit a context-dependent provisioning of contents to civil servants the platform provides an open API to be used for interaction with external software systems possibly deployed within a PA office.

In particular, the involved PAs (i.e. UNICAM, MAR) are interested in improving their learning procedures associated to the complex internal regulations they have to abide by.

WP8 DemonstratorsTask 8.4 SUAP Sportello Unico Attività Produttive (Italian Office to register a new company): Analysis and ModelingTask 8.5 SUAP: Contents ProductionTask 8.6 SUAP: Learning Platform AssessmentThe workpackage aims at demonstrating applicability, acceptance and effectiveness of the overall Learn PAd platform. The workpackage will include the usage of the Learn PAd results within two different workplace contexts, aiming at validating the adoption of the platform within increasingly complex case studies. In particular, the first demonstrator will engage different partners in the definition of models and documentation for a business process which does not cross the border of a single organization. A second demonstrator will be driven by a larger organization, such as MAR local Public Administration, and will refer to a more complex inter-organizational BP scenario involving many PAs.For both demonstrators the objective is two fold. On one side the demonstrators will help the technical and research workpackages to better focus their activities. On the other side the demonstrators will permit to assess the applicability, acceptance and effectiveness of the proposed solution within real working contexts. In conclusion validation activities carried on within this WP will permit to validate project results both with respect to the expectations of the users of the platform (learners and content producers), and with respect to the platform effectiveness in supporting civil servant training and collaborative activities.Description of Work:This workpackage intends to permit assessment of the Learn PAd platform within two scenarios. That of SUAP is_ Sportello Unico Attività Produttive (SUAP): this scenario refers to the activities that the Italian Public administrations have to put in place in order to permit to entrepreneurs to set up a new company. Since December 2009, companies and individuals must be able to complete online all necessary formalities accessing to a single contact point constituted by the SUAP system (www.impresainungiorno.gov.it). The SUAP implements the front end of a complex process involving several Public Administrations. In particular the process permit to satisfy all the necessary obligations related to the establishment of a new business such as taxes, social security, insurances etc. Among the others the SUAP involves the Municipality, the Region, the Chamber of Commerce, the National Institute for Social Prevention, the National Institute for Insurance against Accidents at Work, the Revenue Agency for the application of VAT, and others. Moreover depending on the business activity (food, industrial, environmental, etc.) different rules and controls have to be implemented. It is worth to mention that the Italian SUAP is part of a more complex Italian project coordinated by MAR. Such project intends to establish a registry in which to codify and store PA processes.

Task 8.4: SUAP: Analysis and Modeling (MAR, FHNW, NME, UNICAM)Within this task the MAR (with support from UNICAM) will investigate on the characteristics of the SUAP demonstrator aiming at identifying the sources of knowledge for acting within the BP. Thanks to the collaboration with the experts available in the project (FHNW, BOC, UDA), in the areas of knowledge management, KPI, and business process modeling, this task will permit to derive the models which will successively support the creation of the Learn PAd platform contents structure. Within this task the partners will also select one of the included scenario for usage as early validation of the platform prototype. Furthermore the knowledge maturing scorecard with the learning KPI’s will be developed which allows to measure learning progress.Task 8.5: SUAP: Contents Production (MAR, UNICAM, XWIKI)This task aims at creating the learning infrastructure from the models defined in the previous task and at feeding the Learn PAd platform with related learning contents. The activity will be carried on by civil servants from MAR with support from UNICAM for what concerns definition of contents and relation to models, and with technical support from XWIKI.Task 8.6: SUAP: Learning Platform Assessment (MAR, LIN, FHNW, UNICAM, XWIKI)In the context of the SUAP scenario, this task aims at assessing the developed learning platform and the related contents with respect to provided functionality and effectiveness in supporting the creation, sharing and acquisition of knowledge. Based on the results from the activities within “Collaborative Contents Management”, the assessment strategy will be conducted by comparing the KPIs of the knoledge maturing scorecard with the target goals and additionally by submitting the questionnaires automatically derived by the platform (see “Task 5.6: Strategies and Frameworks for the Evaluation of the Learners (CNR, FHNW, XWIKI)”). For example, the assessment strategy would identify two separate groups of civil servants in the SUAP scenario, which only one group will be trained with the Learn PAd platform. In this case, both the groups will receive similar questionnaires. The analysis of the answers given by the groups will give indications of the assessment in the scenario. In addition, the assessment strategy will also rely on the analysis of the data the civil servant scored during the simulations in their training (see “Simulation Based Learning”). Finally, the assessment phase will submit to the civil servant in SUAP forced-choice preference questionnaires based on a Likert scale [145] aiming at evaluating their opinion on the perceived effectiveness and potentiality of the Learn PAd platform.

Partners Roles:_ UNICAM will lead the work package and will be the main contributor to the activities related tothe EPBR demonstrator. In addition it will provide support to MAR in modeling and contents definition within the SUAP demonstrator._ MAR will lead the activities related to the SUAP demonstrator_ BOC will provide support within the EPBR demonstrator with reference to BP and knowledgemodeling_ CNR, UDA being Italian public research bodies will support UNICAM in the various tasks relatedto the EPBR demonstrators_ FHNW will provide support in the activities related to knowledge analysis and modeling and formeasuring learning outcomes_ LIN will provide technical support with respect to the usage of the platform in particular for theactivities related to simulations and assessments_ NME will provide support within the SUAP demonstrator with reference to BP modeling_ XWIKI will provide technical support with respect to the usage of the Learn PAd platform

Deliverables:

D8.4: Demonstrators Assessment (MAR) (M30) this deliverable will report the results got by the civil servants using the platform and the result of the questionnaire aiming at knowing the opinion of civil servants on the real usefulness of the platform, for both scenarios. In such respect the deliverable provide a final validation of the platform with respect to the provided functionality and first indications on its real effectiveness for training civil servants. MAR will exploit the results of Learn PAd to consolidate its position at national and European levels in order to propose novel approach for PA employee so that improve their service quality. A successful adoption of Learn PAd in leaning of PA employee would be among the main topic taken by regulatory stakeholders. Marche Region is the project coordinator for an Italian project which aims at codifying PA processes and to store them in a national registry. The result of Learn PAd can complement the repository and could constitute an ideal components to integrate e-learning functinality. Marche Region will support the Learn PAd platform at the nation level to be adopted within other PA organizations.

#learnpad presentation Kom 04.02.14 Regione Marche

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Transcript of #learnpad presentation Kom 04.02.14 Regione Marche