Rompiendo    barreras  entre  nosotros

Guadalupe  Uribe-­‐ Joyner  BSWDarlene  Brace-­‐Torres  LCSW

Southern  Colorado  Health  Network

Bienvenidos� How  was  that  for  you?� What  feelings  came  up  for  you?� What  was  it  like  to  not  understand  the  directions??

Introductions� Reminders

� Confidentiality� Not  the  experts-­‐ through  our  lens� Cultural  humility� Big  topic� Generalizing  and  Stereotyping� Self-­‐Care� Non-­‐judgement

Introduce  you!� Mi nombre es� Soy  de� Trabajo en� Quiero Aprender

What  has  been  working?� How  has  it  been  working  with  people  from  cultures  different  than  your  own?

� Write  a  word,  or  sentence  on  the  poster  board.

Xenophobiafear  or  hatred  of  strangers  or  foreigners.  :  fear  and  hatred  of  strangers  or  foreigners  or  of  anything  that  is  strange  or  foreign.  ...  If  you  look  back  to  the  ancient  Greek  terms  that  underlie  the  word  xenophobia,  you'll  discover  that  xenophobic individuals  are  literally  "stranger  

Esterotipos/  Stereotyping1. All    Hispanics  are  Mexican  or  some  like  that.2. They  are  uneducated.3. They  are  coming  to  get  public  benefits.4. They  do  not  paid  TAXES.5. They  don’t  look  at  you    eye  to  eye.6. They  only  work  in    hotels  or  restaurants

LanguageTransmitter-­‐ Message-­‐receptor� Transmission� Body  language.� Objective� Translator  or  interpreter.� Verbal  or  writing

Receptor� Frustration  to  express  are  feelings.� Store  types.� Lost  in  translation� Keep  information  to  our  self� Not  sure  the  information  get  true.� Semantic

Confidential  � When  you    are  working  with  a  second  language  communities:

� Remember,  can  be  probably  the  clients  know  ,  each  clients  and  employees  know  each  other  out  the  organization.

� Don’t  use    family  members  to  translate.

Non    judgmental

How  I  was    /  Quien  soy� Mi  Nombre  era  Maria  Guadalupe  Uribe  Camacho� My  Name  is    Maria    G  Joyner� Yo  era   Trabajadora  Social.� I  am  a    Housekeeper� los  domingos    paseaba  con  mi  familia    o  nos  reuniamos  a  comer.

� Sunday  I  work  in  the  hotel.

Que  nos  hace  diferentesWhat  are  our  differences?

Culture� Family  center� Respect  to  elderly� Religion� Traditions.� Patriotism

We  are  feeling  lost  without  our  extend  family.We  are  feeling  financial  responsible  for  our  parents,  brothers  and  grandparents    We  base  our  values  according  to  our  religion.We  have  a  strong  respect  for  our    patriotic    symbols  an  our  history.

Comunicacion  /  CommunicationWords/  Palabras Semantica/  Semantic

Body    language� Check  hands  and  look  the  persona  in  the  eyes.

� Be  natural.� Explain  the  process.� Ask  if  they  have  any  questions.

� Ask  if  need  a  translator.

To  considerer� Dialects� Level  the  understanding  English.� Comprehension-­‐ learning  cognitive,  intellect,  reading,  education  background.

� Physical  space.

Role  of  an  interpreter  

Translator  /  Interpretor� Using  forms  appropriate  in  each  language   .  

Don’t  trust  the  computer

� Professional.� Don’t  use  children  or  teenagers.

� Vocabulary� Call  a  line  and  ask  the  expend  confidentiality

� Phone  line

A  defendants  incriminating  admissions  during  a  murder  investigation  in  the  San  Diego  area  were  suppressed  in  court  because  a  police  department  employee  failed  to  interpret  the  defendants  request  to  go  back  to  his  jail  cell  and  discontinue  the  interrogation.10

A  Spanish-­‐speaking   rape  defendants  confession  was  suppressed  because,  although  he  was  provided  Miranda  warnings  in  Spanish,  the  detective  administering  the  Miranda  warnings  had  only  minimal  knowledge  of  Spanish.15

Firefighters  treated  an  LEP  victim  for  a  gunshot  wound,  relying  on  the  victim's  nonverbal  hand  motions  that  resembled  the  firing  of  a  gun.  It  was  later  learned  that  firefighters  treated  the  man  inappropriately,  as  he  had  been  stabbed,  not  shot.17

A  news  report  exposed  the  difficulties  officers  face  in  an  increasingly  multilingual  urban  area.18

Officers  returned  fleeing  human  trafficking  victims  to  the  custody  of  their  traffickers  due  to  language  barriers  impeding  communication  with  the  victims.19

CultureCulture  is  the  expression  of  human  communication.� Cultural  identity-­‐ Names-­‐ how  you  want  to  be  called/identified  

� Cultural  means  of  healing� Authority  is  viewed  � Cultural  views  of  health,  SA,  and  DV,  Trauma,  Mental  health  

Barriers  for  HIV+  Monolingual  Clients

Language Medical Cultural Institutional Educational Social

Speak Incapacity to express their needs

PerceptionsExpectation

No access to services

Low educational achievement.

No emotional Stability.

Read Don’t ask questions

Believes Don’t(?)Friendly

Reading Comprehension.

Employment uncertainty

Write Difficulty to understand indications & adherence

Acceptation No benefits. Problems to learn other language.

Economic problems.

Questions

Thank  you!