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FRASES USUALES

CORRESPONDENCIA COMERCIAL

SALUDO

Dear Sir or Madam (ya no se usa Dr. Sirs, se prefiere esta frmula)

Dear Mr. XXX:

Dear Mrs. XXX

Dear Ms. XXX: (ya no se hace distincin de estado civil de una mujer, por lo

que siempre se opta por Ms.)

FRASES INTRODUCTORIAS

PRIMERA VEZ QUE DIRIGE UNA CARTA

e learnt from ...

! have read in .....

"our name #as $iven to us %y XXX (and #e should li&e to enquire #hether ..)

XX .. has advised us to $et into touch #ith you concernin$ ... XXX have recommended you to us and #e #ish to &no#...

e #ere very $lad to receive your order for...

e have seen your advertisement in ..

'eferrin$ to your advertisement in ...

"our advertisement in the issue of XX

e are #ritin$ in connection to ...

AGRADECIENDO LA CONSULTA PREVIA Many than&s for your inquiry of pril .....

*han& you for your letter of +anuary -, in #hich you sent us details of ....

Many than&s for your prompt reply of .... to our inquiry for ...

e than& you for your interest in ...

e than& you for your letter of May ...

*han& you for informin$advisin$ us on ...

/ery many than&s for your letter of yesterday, enclosin$ ...

e are pleased to have your inquiry ...

e are pleased to receive your inquiry

e are pleased to ans#er your inquiry

e are o%li$ed to you for your inquiry of -st+une, ... (0o%li$ed1 en este

conte2to es sinnimo de 0than&ful1)

REFIRIENDOSE A UNA CONSULTA PREVIA

!n your letter ofdated ............ you inquire a%out our...

'eplyin$ to your inquiry ofdated ...

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'eferrin$ to your letter ofdated, #e ...

ith reference to your inquiry ...

e #elcome your inquiry of ........., to #hich #e are $ivin$ our foremost

attention ...

s #e mentioned in our previous letter,

s you may recall, you provided us #ith advice and a le$al opinion "ou as&ed us to advise you ...

'eferrin$ to our letter of ..., #e are surprised that ...

'eplyin$ to your letter of ..., #e can $ive you the follo#in$ information.

!t #as a pleasure to receive ...

ollo#in$ to our conversation...

e are #ritin$ in connection to

e are interested in ...

e are #ritin$ to inform youadvise you

urther to ...., #e are pleased to inform you that ...

! have $iven your letter careful consideration and a$ree...

e than& you for your letter of ... in #hich you dra# our attention to an apparent

error in ...

!n reply to your letter of ...

e have received your letter of ... as&in$ us to allo# ....

HACIENDO REFERENCIA A UNA CONVERSACION PREVIA

s you requested on the phone today, #e...

s per your request...

!n reply to ...

!n reply to your telephone inquiry of this mornin$, ...

6onfirmin$ our telephone conversation of this mornin$...

s #e discussed today, attached are...

PROPORCIONAR INFORMACION

... #e are $lad to inform you that ...

... #e are happy to advise you that....

... #e are pleased to confirm that...

... #e confirm that #e can ...

e are #ritin$ to advise you ...

e hope this information #ill %e of assistance to you

*his information is strictly for you and is $iven #ithout responsi%ility on our part. *his information is strictly confidential and is $iven #ithout responsi%ility on our

part.

e are as&in$ that you revie# and convey final comments on ...

*his is, of course, in strict confidence.

t the same time, please advise us to #hat address you #ish us to ...

! #ill raise specific questions in a later letter if ! have pro%lems or need futher

information

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! #ould li&e your assistance on the follo#in$ le$al issues.

!f you require any further information in this re$ard...

FRASES DE DESPEDIDA

Many than&s for your inquiry. e loo& for#ard to receivin$ your order in the

near future and put our e2perience at your service. e should appreciate the opportunity of sho#in$ you ho# efficiently #e can

serve you.

e appreciate your cooperation and support in this matter and are #illin$ to

meet at your earliest convenience to discuss this matter further.

Should you have any questions or #ish to discuss this matter further, please do

not hesitate to call.

Should you #ish to discuss this matter further, please call at your convenience.

Should you have any questions, comments, su$$estions or #ish to discuss this

matter further,

"ou may rely on us to $ive your requirements immediate attention. 3ur services are at your disposal

"ou may %e sure of immediate attention to your order, #hich #e loo& for#ard to

receivin$.

e shall %e pleased to hear ...

e than& you for your courtesy and assure you of strict confidence.

e loo& for#ard to receivin$ your reply.

e loo& for#ard to hearin$ from you very soon on this su%ject, and #e than&

you in advance.

! hope that you #ill %e a%le to assist me.

e than& you very much for your assistance. e than& you in anticipation of your reply...

*han&s for your help in #indin$ this matter up.

ny other information you may %e a%le to pass on to us #ill %e treated as

confidential.

*han& you for the attention to this matter.

! #ill %e happy to cooperate fully #ith you in any dili$ence

!f there is anythin$ also you may need, please advise

*han& you for your continued assistance on this matter.

e very much loo& for#ard to #or&in$ #ith you for many years to come.

! loo& for#ard to doin$ %usiness #ith you... !f #e can at any time render you a similar service, #e shall %e $lad to do so.

e a#ait your esteemed instructions, #hich shall have our careful attention.

e than& you for your assistance in the matter.

e a#ait your reply in due course.

ith our %est than&s,

e remain, dear Sirs, ...yours faithfully

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ith compliments,

!f you require any further information in this re$ard...

e #ill do our very %est for you.

!t #ill %e a pleasure that #e advise you of ....

"ou may rely on us al#ays to $ive you prompt attention.

e appreciate the confidence you have placed in us and assure you that our

aim is to serve you #ell.

e loo& for#ard to the opportunity of %ein$ of service to you.

e loo& for#ard to servin$ you.

e shall loo& for#ard to hearin$ from you.

"ou may rely on our continued co7operation and attention.

!t #ill %e a pleasure to serve you.

e are at your service at all times.

6all me if you need further $uidance.

;lease call me at the direct dial num%er a%ove if you have any questions.

SOLICITANDO UNA RESPUESTA RAPIDA

e should appreciate a prompt reply.

prompt reply #ould %e appreciated.

! loo& for#ard to an early reply.

in$ this transaction.

!f you accept ..., please advise us %y ....

!f you let us have your instructions %y midday *hursday, ...

ill you &indly quote us ..

;lease let me &no# your thou$hts as soon as you have had a chance to loo& at

it.

;lease advise if our outline of the understandin$ a%ove differs from that of ...

e also loo& for#ard to discussin$ the a%ove matters, and any questions you

may have at your convenience

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;lease advise us #hether ... #ill %e a%le to meet this requirement..

;lease advise if there is anythin$ further you may need.

;lease let me &no# your thou$hts as soon as you have had a chance to loo&

;lease let us have your comment...

e shall %e $lad to &no#

e shall %e pleased to have ...

;lease ta&e your time to revie# these provisions...

"our instructions have %een noted...

=indly $ive us details of ...

ill you please inform us #hat from ...

ill you please for#ard ... to me for my safe&eepin$.

e have received instructions ...

ADJUNTOS

ith this letter #e enclose full details of ....

e enclose our official 3rder...

e have pleasure in sendin$enclosin$ you a...

copy of the ... is enclosed.

ith this letter #e are sendin$ you ...

ttached to this letter you #ill find ...

e have the pleasure to sendin$ you here#ith our ...

4nclosed for your files is a set of ori$inal documents in connection #ith the

a%ove7discussed...

PIDIENDO DISCULPAS

e apolo$i>e for this unfortunate delay and are doin$ our utmost to $et ....

ready.

e are very sorry indeed to have to advise you of a delay in e2ecutin$ ...

Mean#hile, please accept our apolo$ies for the inconvenience caused.

e re$ret %ein$ una%le to e2ecute ...

e are very sorry indeed that you have %een trou%led and #e as& ....

e apolo$i>e for the inconvenience caused and loo& for#ard to doin$ further

%usiness #ith you.

;lease accept our apolo$ies for the delay ...and the trou%le this may have

caused to ...

e re$ret #e are una%le to help you very much #ith re$ard to the firm

mentioned in your letter of ...

ERRORES

e than& you for your letter of .... in #hich you dra# our attention to an

apparent error in ...

e are a$reea%le to your includin$ this amount #ith your ne2t payment, and

hope you #ill accept this proposal.

*he matter is no# correctly adjusted and #e appreciate your co7operation.

e are very sorry to &eep you #aitin$, %ut hope you #ill reali>e that #e are

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doin$ our %est under difficult circumstances.

e re$ret to have to tell you that ...

SIN RESPUESTA

8o reply appears to have %een received to our letter of ... as&in$ for ...

CITAS

! should li&e to have the opportunity of a personal meetin$ #ith you #hile ! amin ..., and shall much appreciate it if you can spare me a fe# minutes some timedurin$ the ne2t days.

! should much appreciate the opportunity of tal&in$ thin$s over #ith you

personally, as ! thin& the various points can %e settled more speedily at ameetin$.

!f you need to reach me on M. *ry me at the office or at my home num%er.

e shall %e very $lad to see you #hen in a visit...

;lease let me &no# if you #ill %e availa%le for a conference call tomorro#. !f

possi%le, #e #ould li&e to %e$in the call at ... (8e# "or& time). !f this is not

convenient, please su$$est an alternate time.FELICITACIONES

!t #as #ith $reat pleasure that #e learnt of ...

May #e con$ratulate you on ...

e #ish to e2press our $reat pleasure on hearin$ of your...

!t #as #ith $reat pleasure that #e read in the papers that you had a received

the ... and #e #ant to con$ratulate you at once.

e #ant to send you our very $ood #ishes.

May #e e2press our sincere $ood #ishes.

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