DORA ANN MARTINEZRETAIL, CASHIER, MEDICAL RECORDS CLERK, FRONT DESK and CaLL CENTERAGENT

Phoenix, AZ 85040adali20@aol.com - 480-306-2776

In a world where excellent customer service and support is expected at anytime and anywhere, it has becomea priority for me to be a leader in the call center, provides live face to face services effectively and efficiently.Whether it’s a phone call to a plumber about a leak or a call to a physician about a sick baby or an appointment,I can help. My experience ranges from . building maintenance services to medical records management. Ifyou are currently recruiting for front line customer service agent- front office, and back, inbound and outboundcalls call centers. My prior customer service or healthcare experience is abundant, My customer service isenergetic, fast and efficient, customer friendly, detail-oriented individual, strong work ethics and team player...are just some of the things you can expect from me as an employee.Authorized to work in the US for any employer

WORK EXPERIENCE

incoming customer service agentFacilitySource Corporate office - Phooenix - February 2014 to September 2015

ResponsibilitiesA typical day at work entailed answering emails and calls from vendors experiencing issues at a job site, or withan invoice, getting emergency maintenance if needed to store at managers request, getting clients routine, orpreventative maintenance services, and answering questions from coworkers all around you because it is alive and learn training program. And none of us know what we are doing. I learned a lot about patience here- which is an excellent skill for anybody. My peers were amazing to work with. There are a lot of great peopleat the company that I'll miss working with every day.

AccomplishmentsI know I have changed the lives and made the day for many of my colleagues and clients who called in formaintenance issues. I was recognized as a top volumes inbound call agent, and appreciated as a valuedworker with dedicated work applications. Although I was formerly known as a quiet and anxious employee.I was told multiple times that I was overthinking it. And that it was out of my hands. I also accept that thecompany is changing at such a rapid rate and all for the better, I may consider going back someday.

Skills UsedIt is a skill to be simply me. Actively listening to the clients, is essential to uncover the real issue at hand.And to provide the correct solution , otherwise we are just wasting money on the wrong items getting fixed orthe wrong vendor coming out to the store. I also was able to learn quickly and use that information to applyto other aspects of my job. Training was minimal, supervisors don't know everything and at times I was likeSHERLOCK the Police detective trying to figure out why someone left behind equipment, didn't follow thru ona work request or who owned the tractor blocking the emergency entrance.

Inbound Call Center AgentMacys Call Center - Tempe, AZ - May 2013 to August 2014

Responsibilities

I engage with an upscale client base via phone, email and live chat regarding selling and service relatedinquiries. Responsibilities include: placing orders, suggestive selling, problem-solving and partnering with stores,vendors, carriers, distribution centers .

AccomplishmentsI Strive to exceed customer/ employer expectations by delivering second-to-none service and maintaincustomer by always putting the customer first.

Skills Used*Twenty years of commended performance in key customer service and support roles.*Expert in customer care/communications, problem solving, relationship building support.

Medical Records ProcessorSCOTTSDALE HEALTHCARE - Scottsdale, AZ - September 2007 to October 2011

I have worked all three departments, management chose me to cross train. I have settled for my MOSTRECENT position due to additional pay of 2nd shift differential.• Add new material to file records, and create new records as necessary.• Answer questions about records and files.• Assign and record or stamp identification numbers or codes in order to index materials for filing.• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storageaccording to file maintenance guidelines and/or legal requirements.• Enter document identification codes into systems in order to determine locations of documents to be retrieved.• Find and retrieve information from files in response to requests from authorized users.• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according toclassification and identification information.• Scan or read incoming materials in order to determine how and where they should be classified or filed.• Perform general office duties such as typing, operating office machines, and sorting mail.• Retrieve documents stored in microfilm or microfiche and place them in viewers for reading.• Answer telephones, faxes, and walk in customer service in a busy med records office.• traveled 3 different office locations Thompson peak, Osborn, and Shea as a float medical record/ Releaseof information employee• I am extremely flexible: My jobs, work hours and work load has been changed, rearranged and derranged!But I keep on moving on! Upbeat and highly productive the entire time.

CIRCLE K CASHIERCOUCHE TARDE - Scottsdale, AZ - September 1995 to March 2010

AS AN CIRCLE K STORE CLERK I WAS RESPONSIBLE FOR STORE STOCKING, CLEANLINESSCUSTOMER SERVICE, RECEIVING AND VERIFIED ORDERS, GAS CONSOLES, LOTTERY,SCRATHERS, COFFEE BAR, COOLER STOCKING AND ANYTHING ELSE THAT WAS NEEDEDTHROUGHOUT MY SHIFT.

SKILLS

CASHIER, FRONT DESK, TELEPHONES, AND CUSTOMER SERVICE, FOOD SERVICE

LINKS

http://ADALI20@AOL.COM

AWARDS

EMPLOYEE OF THE MONTH, FIRST TO RECEIVE CERTIFICATE OF RECOGNITION INHOSPITAL CAFETERIA ALSOSeptember 2006BECAUSE OF MY EXCELLENT CUSTOMER SERVICE I RECEIVED HONORABLE MENTION IN THEHOSPITL MONTHLY NEWSLETTER ALSO

ADDITIONAL INFORMATION

ADALI20@AOL.COM