Post on 11-Jan-2017
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The Wave
Krystal Murphy, Banner Clinical Informatics Daniel Jones, Adoption Project ManagerCourtney Hitzhusen, Learning Architect
Banner Learning and Adoption
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Objectives
• Learners will be able to summarize coaching and training timelines
• Learners will be able to summarize core communication between Cerner and Banner
• Learners will be able to summarize our keys to success
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Solutions
• Front Office• Scheduling• Registration• Insurance Eligibility• Automated Messaging for Appointment Reminders• Photo ID and Insurance Card Scanning
• Clinical• CPOE and Provider Documentation• Electronic Prescriptions• Dragon• Clinical Documentation and eForms Directory• Message Center (aka Provider Inbox)• Health Maintenance• Reference Lab Interface w/ Sonora Quest• Referral Management• Patient Portal including Secure patient messaging, results, appointments, and
patient care summary
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Implementations 2015 and 2016
Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct0
200
400
600
800
1000
1200
Providers (Actual)Providers (Projected)Clinics
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Workflow Analysis
Current State
Workflow Developme
ntFuture State Fort Testing
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Fort Testing
• Hands on specialty specific Mock Golive used to test:• Workflow• Specialty Build
• Takes place 2 weeks prior to Go-live onsite at the clinic• Includes
• Clinic Staff• Clinical Informatics • Learning / Adoption• Build team
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Workflows & Tipsheets
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Training Prep
Localization
Class Matrix
Train Domain
TrainingManager
Engagement
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Training Prep
Localization Class Matrix
Train Domain
TrainingManager
Engagement
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Localization
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Training Prep
Localization
Class Matrix
Train Domain
TrainingManager
Engagement
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Class Matrix
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Training Prep
Localization
Class Matrix
Train Domain
TrainingManager
Engagement
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Train Domain
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Training Prep
Localization
Class Matrix
Train Domain
TrainingManager
Engagement
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Surveys
8.1/9
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Training
• Waves 1-6• 2,563 End Users
Trained2015
• Waves 7-13• 2,236 End Users
Trained2016
• 4,799 End Users TrainedTotal
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Training Prep
Localization
Class Matrix
Train Domain
TrainingManager
Engagement
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Manager Engagement
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Clinic Leader Readiness
• Pre-Conversion• Post-Conversion
Timeline
• Clinic Preparations
Checklist
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Clinic Leader Readiness
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Clinic Leader Readiness
• Pre-Conversion• Post-Conversion
Timeline
• Clinic Preparations
Checklist
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Coaching
Education Pre-Conversion Coaching
Conversion Coaching
Optimization Coaching
Lessons Learned
Communication
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Coaching
Education Pre-Conversion Coaching
Conversion Coaching
Optimization Coaching
Lessons Learned
Communication
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Education
Town Hall
Night before conversion Review important or wave specific items
OrientationProject Specifics Domain Demos Attendance Policy
Open LabsOptional session for coaches in office
on Fridays Lead by the trainers
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What’s the most important phase of a
conversion?
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Coaching
Education Pre-Conversion Coaching
Conversion Coaching
Optimization Coaching
Lessons Learned
Communication
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Pre-Conversion
Timeline• First week – Front office preparation• Second week – CPM go-live with transition to back office preparation• Third week – Completing checklist and provider 1:1s
Checklist and Tracking
• Pre-Conversion Checklist• Pre-Conversion Tracking
Provider 1:1s• Two hours dedicated to the provider• Configure preferences and favorites
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Pre-Conversion - Checklist
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Pre-Conversion - Tracking
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Pre-Conversion
Timeline• First week – Front office preparation• Second week – CPM go-live with transition to back office preparation• Third week – Completing checklist and provider 1:1s
Checklist and Tracking
• Pre-Conversion Checklist• Pre-Conversion Tracking
Provider 1:1s• Two hours dedicated to the provider• Configure preferences and favorites
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Coaching
Education Pre-Conversion Coaching
Conversion Coaching
Optimization Coaching
Lessons Learned
Communication
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Conversion Coaching
Leadership Rounding
Resource Center
Support Partnership
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Coaching
Education Pre-Conversion Coaching
Conversion Coaching
Optimization Coaching
Lessons Learned
Communication
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Optimization Coaching
TimelineEleven
weeks from go-live
Four weeks of
optimization
Hybrid Approac
hKick Off Call
Post Conversion Checklist
Targeted Coaching Utilizing Advance
Reporting
Send issues to Clinical
Informatics
Report on provider metrics
ResultsROI of
targeted providers
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Optimization Coaching
TimelineEleven
weeks from go-live
Four weeks of
optimization
Hybrid Approac
hKick Off Call
Post Conversion Checklist
Targeted Coaching Utilizing Advance
Reporting
Send issues to Clinical
Informatics
Report on provider metrics
ResultsROI of
targeted providers
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Optimization Checklist
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Optimization Coaching
TimelineEleven
weeks from go-live
Four weeks of
optimization
Hybrid Approac
hKick Off Call
Post Conversion Checklist
Targeted Coaching Utilizing Advance
Reporting
Send issues to Clinical
Informatics
Report on provider metrics
ResultsROI of
targeted providers
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Optimization Data
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Optimization Coaching
TimelineEleven
weeks from go-live
Four weeks of
optimization
Hybrid Approac
hKick Off Call
Post Conversion Checklist
Targeted Coaching Utilizing Advance
Reporting
Send issues to Clinical
Informatics
Report on provider metrics
ResultsROI of
targeted providers
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Optimization Coaching
TimelineEleven
weeks from go-live
Four weeks of
optimization
Hybrid Approac
hKick Off Call
Post Conversion Checklist
Targeted Coaching Utilizing Advance
Reporting
Send issues to Clinical
Informatics
Report on provider metrics
ResultsROI of
targeted providers
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Optimization Results
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Coaching
Education Pre-Conversion Coaching
Conversion Coaching
Optimization Coaching
Lessons Learned
Communication
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Lessons Learned - Coaching
Education
Orientation length
Structured agendas
Pre-conversion
Standardize and track the
progress
Set expectations
Conversion
Clear Communicatio
n
Confirm hours, locations, and assignments
Optimization
Block provider time
Set expectations
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Coaching
Education Pre-Conversion Coaching
Conversion Coaching
Optimization Coaching
Lessons Learned
Communication
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Coaching Communication
Welcome Email• Project Email• Team Lead Email• Orientation Email
Daily Update
Clinic Daily Update
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Coaching Communication
Welcome Email• Project Email• Team Lead Email• Orientation Email
Daily Update
Clinic Daily Update
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Daily Update
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Coaching Communication
Welcome Email• Project Email• Team Lead Email• Orientation Email
Daily Update
Clinic Daily Update
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Clinic Daily Update
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Banner Leadership
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Specialty Workgroups
Primary Care
Women’s Health
Cross Venue
Pediatrics
Specialty
Revenue Cycle
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Banner Newsletter
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Mobile App
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Bi-Weekly Training & Adoption Update
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Survey the Environment
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Lessons Learned
• Communication • Coaching & Training Education• Train Domain Strategy• Continued Education• Leadership Involvement
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Questions?